Jet HomeLoans, LP

86% of customers would recommend Jet HomeLoans, LP

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Customer Reviews

4.6 of 5
763 Reviews
Responsiveness 91%
Product met needs 96%
Competitive rate 90%
Real Estate Pro Reviews 14
September 19, 2023 at 12:44 PM
Recommend's Gregory

Beachwalk

"We faced a challenging deadline to secure a home, yet Trew managed to help us complete the property purchase in under 30 days. His team diligently gathered all the necessary documents that the underwriter required, making this achievement possible. We express our gratitude to you and your team and wholeheartedly recommend your services to anyone in search of a home loan. You are the best!

Loan Officer
VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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September 14, 2023 at 8:36 PM
Recommend's Ed

Home Loan

Ed and the Jet team were great to work with and guided us through the loan process.

Loan Officer
FHA 30 Year Fixed NorthCarolina
Closed on time
Responds quickly
Loan met my needs
Branch: Charlotte, NC
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September 14, 2023 at 10:22 AM
Recommend's Dabney

Attention to detail, patient, professional, and friendly

Dabney and his team did a wonderful job throughout my loan process. This was a new build that took 2 years to close. From the application process, to the closing, I was thoroughly impressed by Dabney's professionalism, expertise, responsiveness, and attention to detail. Given numerous delays by the builder, and a complex loan application at my end, he worked through the entire process with great detail and patience. I came to trust Dabney for advice related to the mortgage in an increasing rate environment. He took very good care of my file. The processor, Connie Reeves, was very detailed, professional and friendly to work with.

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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September 04, 2023 at 1:07 PM
Recommend's Ed

Crème de la crème

From our first phone conversation to the day of closing (almost 2 years due to circumstances beyond our control) Ed was always available & willing to answer my questions. As a first time homebuyer Ed's insight & explanations helped me navigate the process with ease & confidence. I can't put into words how highly I recommend Ed.

Loan Officer
Conventional 30 Year Fixed South Carolina
Responds quickly
Loan met my needs
Branch: Charlotte, NC
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September 02, 2023 at 8:25 PM
Recommend's Tyler

Exceptional Customer Service

Tyler Payne and his staff were amazing. They helped me handle an out of state purchase seamlessly. They were absolutely amazing and I highly recommend them/would definitely use them for future transactions. Thank you Tyler!

Nadine's Tip: Contact Tyler for all of your transactions!

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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September 01, 2023 at 6:05 PM
Recommend's Joani

Easy to work with

Joanie made the process easy and was available to answer any questions that we had.

Loan Officer
VA 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs
Branch: Austin, TX
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August 29, 2023 at 7:52 AM
Recommend's Pamela

Pam was Amazing

Excellent service! Very attentive whenever I would call. Extremely helpful with all of my questions. Overall experience was top notch.!

Loan Officer
Conventional 30 Year Fixed Florida
Responds quickly
Loan met my needs
Branch: Winter Park, FL
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August 29, 2023 at 5:59 AM
Recommend's Pamela

Homeowner

They are all very professional

Loan Officer
FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Winter Park, FL
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August 26, 2023 at 1:59 AM
Recommend's Gregory

Outstanding Service

I am delighted to provide glowing feedback for the exceptional service I received from our mortgage loan officer, Greg Trew. Throughout the entire process, their professionalism, attention to detail, and commitment to ensuring a smooth experience stood out. Their prompt responsiveness to my inquiries and ability to explain complex concepts in a clear and understandable manner was truly impressive. I am grateful for their dedication, which made securing my mortgage feel effortless. Without a doubt, their expertise and outstanding service have left me thoroughly satisfied and confident in recommending their services to others.

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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August 23, 2023 at 4:39 PM
Recommend's Tyler

Best Lender in Jax!

Tyler is the best lender in Jax! Hey will get you approved and get the deal closed!

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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August 23, 2023 at 9:32 AM

Not Transparent to the customer

The cash allowance by the builder to use their preferred lender is an eyewash. The actual value could be peanut compared to other mortgage lenders. The loan officer got the loan approval only 2 hours before closing and did not inform me about all the details except how much I needed to pay. I could not use all the money my realtor wanted to contribute. I could have used the money to buy points to reduce the interest rate. The loan officer or their representatives were unavailable at closing for any questions. Hence, I had to call, but the loan was processed when he returned the call and followed up. The final statement for closing should have been given to me two business days before the closing to verify it.

Goutam's Tip: Do not pursue the lender at all.

Lender Response
Mr. Behera, thank you for sharing your experience with us. Exceeding our customer’s expectations is the core mission of our company and we are sincerely sorry we failed to exceed yours. I personally handed your feedback over to the leadership team to make us better. If you would like to discuss your experience further, I am available and ready to listen. Please call me at 407-284-4893 or email us at [email protected]. Our hours of operations are Monday through Friday 8am to 6pm (EST)
Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Branch: Jacksonville, FL
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August 22, 2023 at 3:26 PM
Recommend's Tyler

Literally the BEST

Tyler goes up over and well beyond what is expected of any lender. Not only have I used them for my my clients as well as my own personal loans, but my brother, sister, and my parents used his expertise and all have had nothing but an overflow of positive feedback. If you don’t use Tyler you’ll never know how good getting a loan can be.

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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August 21, 2023 at 2:16 PM
Recommend's Katie

Great Experience

It was a pleasure working with Katie and the Jet Home Loan team Everything went very smoothly and I was kept informed all along the way.

Loan Officer
Conventional 30 Year Fixed NorthCarolina
Closed on time
Responds quickly
Loan met my needs
Branch: Fayetteville, NC
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August 19, 2023 at 4:34 PM
Recommend's Katie

Thank You

I am a first time home buyer and Ms. Katie and her team made the process so easy for me. I would recommend them to anyone in the area.

Loan Officer
VA 30 Year Fixed NorthCarolina
Closed on time
Responds quickly
Loan met my needs
Branch: Fayetteville, NC
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August 18, 2023 at 5:54 PM
Recommend's Christian

Excellent Experience

Extremely accommodating and easy to work with. Christian answered every question I had throughly and professionally.

Loan Officer
FHA 30 Year Fixed South Carolina
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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