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Reviews for Tyler Ratay
GOOD JOB
Tyler, and the Team did a great job A+. thanks you guys.
Conventional Florida
Great experience
Great always helpful and on time
FHA 30 Year Fixed Florida
GREAT CUSTOMER SERVICE
The customer service was on point, Always keep me up to date, and was not a stressful process. Thank you, Tyler and your team you y'all are awesome.
FHA 30 Year Fixed Florida
Best Experience Ever
Ms. Ratay is the most helpful clear understanding loan officer I ever had the pleasure of working with. Helped me a great deal.
Osvaldo's Tip: None
VA 30 Year Fixed Florida
Best Experience Ever
Ms. Ratay is the most helpful clear understanding loan officer I ever had the pleasure of working with. Helped me a great deal.
Osvaldo's Tip: None
VA 30 Year Fixed Florida
Exceptional Service!!!
So many people stress about buying a house. However my experience was seemless. Tyler and her team were patient and understanding and set realistic expectations and requested logical documentation. They made my first home buying experience easy and comfortable.
Linita's Tip: I would caution of your closing is with Brett at Newton and Newton. I would say request another attorney there or deal with his disgusting and harsh attitude.
Conventional 30 Year Fixed Florida
Purchase a home
I would like to thank FBC Mortgage for making my purchasing a home process not stressful. Everyone was so friendly, polite and kind. Everyone worked so diligently and quick on working together as a team to getting the approved and processed quickly. They made my experience so easy and made me have complete confidence in them. Thank you FBC!
FHA 30 Year Fixed Florida
Excellent service!
Tyler and the whole FBC mortgage team provided excellent service. Tyler answered all my questions and was very helpful in each stage of the loan process.
Conventional 30 Year Fixed Florida
Tyler and her FBC Mortgage Team are First Rate
Tyler and her team at FBC Mortgage were excellent and very easy to work with. The loan process was easy to navigate and any issues that were discovered were handled in a very professional manner. I rate Tyler, Lee, and the rest of the team as a 5-star organization. Thank you all for a great experience.
Conventional Other Florida
Easy to work with
Tyler and the FBC team made the process to apply for a loan easy for us. Always responded to our emails and questions promptly.
FHA 30 Year Fixed Florida
Excellent service
My experience with FBC was nothing short of excellent. Tyler ensured the process went smooth without a hitch. I loved the constant communication and not having to provide items more than once. Every FBC employee I worked with was amazing. I would definitely recommend.
James's Tip: Always provide items asked for on time and the service would be reciprocated
VA 30 Year Fixed Florida
Pretty Smooth Process
Tyler and Leigh Ann were awesome to work with. I was notified on the portal if anything additional was needed. If there was a bump in the road, it was fixed in a timely manner so that I was able to close on time.
Tracy's Tip: Turn in requested information in a timely manner.
FHA 30 Year Fixed Florida
Worst experience ever
Lack of communication. Sent emails after business hours prolonging the process. Did not have my final approval till 4 pm the day before. Told they had everything when in fact they didn’t. Was a nightmare. Also the rate was not anywhere near other offers
Roxanne's Tip: Don’t go through them
Conventional 30 Year Fixed Florida
Easy Peasy
Despite my loan being slightly unconventional (new business owner + investment loan = complexity), Tyler and FBC made this whole process painless. I've gone through the lending process 3 times, and this was by far the most efficient. On top of this, Tyler is communicative and very knowledgeable. I would highly recommend them and will use them again personally on my next purchase or refinance!
Other 30 Year Fixed Florida
Non-responsiveness cost me thousands
When the rates were at their lowest (under 3%) I emailed and called for a week before someone finally called me back. By then the rate had climbed almost an entire percent. Over 30 years that tens of thousands of extra dollars, and in order to keep my rate low, I ended up paying thousands more in points.
Maria's Tip: Look elsewhere for a loan.
Conventional 30 Year Fixed Florida
Loan officer Review
They did an outstanding job with me because this was the first time trying to buy a home i didn't know anything about it and the loan officer helped me all the way
Roy's Tip: One thing that I can pass on to you is have all your paperwork together and send them what they ask for and you will do well
VA 30 Year Fixed Florida
It was very satisfied I would recommend anyone in this country r world to choose Ko Fbc
Great job by Tyler and the very detailed Kingsley and the adorable Erwyin great job thanks to u all to understand my native Jamaican English
Donald's Tip: Whenever a second party going to get involved such as appraisal informed the buyer that they can know before they transferred any money to any one
FHA 30 Year Fixed Florida
It was very satisfied I would recommend anyone in this country r world to choose Ko Fbc
Great job by Tyler and the very detailed Kingsley and the adorable Erwyin great job thanks to u all to understand my native Jamaican English
Donald's Tip: Whenever a second party going to get involved such as appraisal informed the buyer that they can know before they transferred any money to any one
FHA 30 Year Fixed Florida
Excellent help
The whole team that worked with Tyler Ratay made my first home buying experience a dream. Very professional and followed up and thanked me every time I completed a task.
Carol's Tip: Reply promptly to assist them in getting their work completed.
Conventional 30 Year Fixed Florida
Inconsistent
Tyler started off great with communication and provided information at the beginning. Things began to get inconsistent with communication and information that I was provided and I would call Tyler and leave multiple voicemails with questions for Tyler to ask and get back to me and would go days without hearing back from her if I even heard back from her at all. Days before my closing I had to contact the builder and push my closing back due to not knowing if I was on schedule to close. The lack of communication almost made me pass on purchasing my home due to feeling like everything was coming all at once at the last minute when I was asking for information.
Jasmine's Tip: Just stay on them and do not be afraid to reach out others within the company when you don’t get information you are asking for.
VA 30 Year Fixed Florida
Hell
Much more difficult using this lender compared to my other lender in my first purchase
Reginald's Tip: Don't use FBC whatsoever!
Conventional 30 Year Fixed Florida
Incredibly helpful!
Tyler and everyone I worked with throughout the mortgage process were so very helpful! As a first time homebuyer I was very anxious and nervous and FBC, specifically Tyler Ratay, really held my hand through the process and were very informative and patient. I would definitely use them again in the future!
FHA 30 Year Fixed Florida
Seamless experience ❤️
Tyler, Kinsley, and everyone on the team swooped in and saved the day when a previous try with another company fell through. In 3 weeks they worked diligently to pull everything they needed for my file. Got me pre-approved, and closed within days!
Takela's Tip: Start here first!!!
VA 30 Year Fixed Florida
Bad
Never answered emails or phone calls. When Tyler did she always would beat around the bush. Asked us why we were moving to Florida which is personal business.
Dallas's Tip: Go with someone else
VA 30 Year Fixed Florida
A Nightmare
Everything started well. We had good service and communication but as we moved closer to closing, things fell apart. We were contacted three days prior to closing needing more information that they had known about for two weeks. I got a call the next day wanting more information but we couldn’t get a response from the mortgage officer. The day prior to closing the title agent couldn’t get the information they needed and when they did it had multiple errors. It was several emails and calls and finally fixed just a few hours before closing.
FHA 30 Year Fixed Florida
