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Reviews for Dabney Martin
Exceptional
The process had major complication relative to the builder completion of our home. No fault to Jet Home Loans. However, Dabney's diligence, patience, professionalism and I would venture to say friendship - since he genuinely cares. There were obviously points of frustration that Dabney helped to ease during the process. No matter the issue of the day, his calm nature always shown through which impacts all involved. I truly appreciate all his hard work and the work of his team, in particular Jacqueline, his loan processor.
Louis's Tip: I am very particular about who I refer friends and family. Dabney fits the mold of someone I will refer those closest to me. Thank you again.
Conventional 30 Year Fixed Florida
Good Communicator
I came to JetHomeLoans through DreamFinders because they offered a lump sum incentive towards closing costs for going with their preferred lender. Our purchase was new construction, so we had to get qualified initially and then two years later. From the start, we worked with Dabney, and he was a good communicator throughout the entire process. Always quick to answer emails and phone calls, which is something I appreciate. I have been through a few closings, and none of them have been perfect. So many variables are at play; something always happens at what feels like the last moment. Whether it's a big or small hurdle, the loan officer's job is to help you overcome it, and Dabney and his team certainly did that. He does his best to keep up with the countless files he probably has, and although little things did happen, we always managed to get through them and close on the property. JetHomeLoans asked for a lot more paperwork than other lenders in the past, but I assume that has something to do with the organization and not the Loan Officer. My one suggestion to improve the customer experience is to have an interactive dashboard showing consumers the loan breakdown. A calculator, a spreadsheet, or some tool that allows borrowers to see loan costs, loan amount, downpayment, interest rate, expected monthly payment, etc; so they can go in and make interactive changes and see how it flows down to the monthly payment. For example, I wish I had more visibility without having to go back and ask, "If I give XXX amount down, how will my payment change?" I have worked with other lenders using tools like this, and it's worth it. Thanks for your help, Dabney!
Conventional 30 Year Fixed Florida
Home Purchase
Dabney and his team were wonderful to work with. The communication was great and they made sure our home buying process went smooth.
Conventional 30 Year Fixed Florida
Great Guy
Dabney works very hard to ensure a difficult closing was easy. He has a open line of communication and provides creative ways to keep us in line. I recommend him to ours.
Conventional 30 Year Fixed Florida
Great Lender with even better communication!
It was a pleasure working with Dabney and Jet Home Loans. Our new construction build had several delays and Dabney was amazing with his communication throughout the journey. We liked using their Documents Portal as well because of the notifications that came with it. Overall, we would love to do business with Jet again.
Conventional Florida
Rating
Jet Loans contacted us 1 hour before closing with news they would not accept monies wired from our relocation company. Jet loans had been aware of the relocation company and its procedures for 8 months prior to closing. Because the error was the fault of Jet Loans we suggested changing the closing date to the Tuesday after the New Year. Representative Dabney Martin informed us if we refused to wire the money ourselves on that day the builder would keep our down payment and we would lose it. After contacting the builder about this statement Martin made we were told that was an untrue statement. We wired the money on the original closing date and went to our appointment. As the title company commenced with the closing it was brought to our attention that Jet Loans 1) claimed they emailed us an important message after midnight the previous night of which neither one of us received and 2) Jet loans failed to send the correct closing package to the title company. This is our 5th home purchase over the past 33 years and definitely the most stressful, unprofessional and ill prepared. It is also the first time we have ever dealt with a loan officer who has threatened and lied to close the loan.
Craig's Tip: Do not do business with Dabney Martin or Jet Loans.
Conventional 30 Year Fixed Florida
Good experience
Dabney was professional through some of my petulant outbursts. I was in a situation I didn’t want to be in and Dabney kept the process moving forward in a matter of fact and logical way. I would recommend working with him.
Cory's Tip: Read the entire agreement, word by word, if you’re entering into a new construction contract. A nightmare is technically still a dream so tread carefully when entering a contract with Dreamfinders
Conventional 30 Year Fixed Florida
Friendly and Professional
Dabney Martin was friendly and professional throughout the process. Calls were always returned promptly and I'm grateful for his help in getting us across the finish line with a competitive rate.
Conventional 30 Year Fixed Florida
Attention to detail, patient, professional, and friendly
Dabney and his team did a wonderful job throughout my loan process. This was a new build that took 2 years to close. From the application process, to the closing, I was thoroughly impressed by Dabney's professionalism, expertise, responsiveness, and attention to detail. Given numerous delays by the builder, and a complex loan application at my end, he worked through the entire process with great detail and patience. I came to trust Dabney for advice related to the mortgage in an increasing rate environment. He took very good care of my file. The processor, Connie Reeves, was very detailed, professional and friendly to work with.
Conventional 30 Year Fixed Florida
Loan
Dabney was great communicating, keeping us informed and updated every step of the way. He was able to answer our questions no matter if they sounded silly. He was available to communication all times of the day. He really helped us stay on top of things. Thank you very much.
Denise's Tip: Check email regularly
Conventional 30 Year Fixed Florida
Outstanding customer service
Dabney worked with us since the beginning of this process, and we couldn't have asked for a better person to support us through it. This is the first home we buy so we needed somebody willing to help us answer even the most basic questions about the process and Dabney lived up to it. He was always available and showed a great attitude even when we were asking the silliest questions. More importantly he always made us feel that he was on our side and rooting for us to make sure we could get approval for our loan. Dabney definitely set a very high bar for us.
FHA 30 Year Fixed Florida
Great Service
We were a little late getting the process started. We have not been through the process on over 20 years. Dabney, kept us informed every step of the way and was always available and prompt to reply to our questions.
Lou's Tip: If you are new to the mortgage process, Dabney is very knowledgeable and patient with your questions.
Conventional 30 Year Fixed Florida
Great experience!
It was a pleasure dealing with Dabney. He was very responsive, honest, detailed and didn’t mind explaining numbers to us to make sure we understood everything. If we choose to refinance in the future, we will be calling him.
Whitney's Tip: We wish we could have met Dabney in person at our closing. He has so many clients at one time that it is not possible for him to do that.
Conventional 30 Year Fixed Florida
Very good
Avnet was exceptionally easy to work with and always willing to answer my questions.
Conventional 30 Year Fixed Florida
We got the keys!
The platform made it easy to apply, upload, and review documents. Everybody was diligent to answer any text, phone, or email. While we got an issue due to a third party, that could have jeopardized our closing last minute, Dabney won us over —always made me feel he was on my side. Thanks for making our new home possible.
Roberto's Tip: Everything you need to know is on the pamphlet.
Conventional 30 Year Fixed Florida
VA & Builders Credit
I purchased a home with JetHome and Dabney as my LO. I used VA & builder credits to ultimately walk away on closing day with a check in hand. Dabney worked his magic, did his thing in order to move forward from the first approval. I can say that closing wasn't as much of a crisis as it has been named to be. Dabney is available just make sure that if there are any questions or concerns, you reach out. His response time is quick.
Nicole's Tip: Stay the course ... ask questions about anything you do during this process and get clarification on the info/pamphets provided.
VA 30 Year Fixed Florida
Loan for Mike
Dabney was very helpful in providing information and answering any questions I had regarding the loan process. Dabney was very professional and a pleasure to work with.
Conventional 30 Year Fixed Florida
Amazing journey!
It was an amazing adventure with the greatest on our side, Dabney it was wonderful to work with you! thank you for all your support, patience and care about all our process!!
FHA 30 Year Fixed Florida
Dabney is World Class
Couldn’t be happier with Dabney’s work with me- now for a second time. His knowledge and customer service is top-notch and world class. His response time is nearly instantaneous. Though I won’t again be in the market for another home anytime soon, when I am, I’ll work with Dabney.
VA 30 Year Fixed Florida
Loan Officer and Processer Review
Mr. Dabney was incredible to work with during this loan process. He was attentive and supporting throughout the whole process. He made himself ready available even on his days off, which was truly appreciated. Amanda Smith - Processer was also wonderful to work with during this process.
VA Florida
Could be given Better Service
The team could be more friendly & approachable. There should be incentives for first time home buyers and first responders. If there is a lower credit score, the team could at least remind us to boost up the credit score while running credit report.
Conventional 30 Year Fixed Florida
New Construction Home loan
Dabney and the team were fantastic. Everyone answered my questions in a timely manner and were always very professional. I have worked with a lot of loan officers as I am a real estate agent and Dabney is one of the best I've worked with. They reviewed options and worked to be sure our loan would be clear to close as soon as the builder got the certificate of occupancy. I would highly recommend working with him.
Conventional Florida
