Lee Utley

92% of customers would recommend Lee Utley

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Customer Reviews

4.6 of 5
67 Reviews
Responsiveness 100%
Product met needs 98%
Competitive rate 95%
June 12, 2019 at 8:27 PM
Recommend's Lee

House mortgage

Lee provided excellent service start to finish. He responded after hours when needed. A +++ for service!!

Conventional 30 Year Fixed South Carolina
Closed on time
Responds quickly
Loan met my needs

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June 12, 2019 at 8:13 AM

The Worst Home Buy Experience Ever

The loan approval process was the worst I have ever been a part of. From not knowing that the property was in a flood zone until 5 days before close due to no upfront research to needing additional docs the day before close that could have easily been completed days before close. The personnel attention to such a major decision was not provided at all. The process seems one sided in the pursuit to completion. We felt we were in it alone. Finally with this being the worst process no one. NO ONE communicated with us but the closing attorney. Again worst experience ever.

Alfonzo's Tip: Understand your type of client immediately. Manage each differently. Support the effort do not look to complete the effort. Do not make it so obvious with the motions. At a minimum make it seem as though this decision is as big for you as it is for the client. When issuing arise stay with the client all the way thru it.

FHA 30 Year Fixed Florida
Responds quickly

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June 11, 2019 at 9:18 AM
Recommend's Lee

Smooth Process

Lee made our process of getting our mortgage so smooth and stress free ! She was very thorough and made sure we got everything done by our closing date. I’m so very happy with everything. Thank you !

FHA Georgia
Responds quickly
Loan met my needs

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June 06, 2019 at 2:44 PM
Recommend's Lee

Less than Stellar

Lee, Tyler and Leigh Ann were able to answer our questions and were very responsive. Any time we had a question we could reach them by phone or email and they would respond in a timely manner. Although they were willing to adjust our original loan rate, based on a lower rate from another lender, we left the conversation feeling like we were asking for something that we didn't deserve. The primary issue we had seems to have stemmed from the poor communication between FBC and our builder relative to the purchase price, that was brought to our attention the day before our scheduled closing. Needless to say we got through it and rescheduled the closing a few days later, but this issue could have been avoided, especially given we were building our home and had started the process with FBC 6 months prior to the closing date. As the preferred lender of the builder they should have a better communication process.

VA 30 Year Fixed Florida
Responds quickly
Loan met my needs

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June 05, 2019 at 10:46 AM
Recommend's Lee

Could really use a Secure Portal and Checklists

First off, working with Lee and his time was farily stress-free. They were very responsive and closing went very smoothly. My only real criticism is that there did not seem to be any way to use a secure portal to send documents to and from the agents. No one I know has a fax, and I don't have time to drive out to their offices, so I was left with emailing things like pay stubs and bank statements. This was less than ideal. Also, there was never a "list of required items needed" but rather I would get seemingly random emails asking for more statements, a letter that was never mentioned, or paperwork that needed to be redone because it wasn't properly filled out. Seemed a little disorganized. But overall we closed with no issues and got a great rate on top of it.

Alex's Tip: Ask them if they have a secure portal for all the sensitive documents they need.

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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May 23, 2019 at 4:38 PM
Recommend's Lee

Review

I was pleased with the service.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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May 15, 2019 at 12:37 PM
Recommend's Lee

Awesome

FBC Mortgage and the team, Lee, Shaun, and Tyler were great. Very responsive and able to answer any questions. Received updated emails about the stages of the loan application and they were willing to adjust my original loan rate because I had a lower rate with another lender.

VA 30 Year Fixed Georgia
Closed on time
Responds quickly
Loan met my needs

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April 25, 2019 at 5:41 PM
Recommend's Lee

Holloway review

Wonderful and attentive service

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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April 17, 2019 at 1:36 PM
Recommend's Lee

Thorough and knowledgeable

Lee facilitated the purchase at every step of the buying process. His team is quick to process information and follow up with a call. We closed on time and it was a great experience.

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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April 08, 2019 at 4:24 PM
Recommend's Lee

FBC and Me

This was an easy process to undergo. Lee provided with more than enough information for a seamless experience.

Reginald's Tip: Keep up the good work and thanks for the many tips.

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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April 03, 2019 at 6:42 PM
Recommend's Lee

Lynn Patterson

At closing their was issues I was at the closing for 3 plus hours

VA 30 Year Fixed Georgia
Closed on time
Responds quickly
Loan met my needs

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March 08, 2019 at 1:23 PM
Recommend's Lee

Dream home

I have been looking for break home and I work with if you finance company and the only one could help me through the process step-by-step is the FBC with Mr. Lee is great company that will take you step-by-step and they will get you done

Rami's Tip: Be sure to be prepared To provide a lot of documents , That would make it easier for both of you to get the process done faster

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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March 06, 2019 at 7:33 PM
Recommend's Lee

Awesome Job

Very professional..5 Star Service

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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March 06, 2019 at 5:02 PM
Recommend's Lee

Best Company for Mortgage Loans

I applied for a Mortgage loan with another company at first. when they were unsuccessful with getting my wife and I financed we were told to give FBC Mortgage a try. So, we contacted Lee Utley and he told us that he would do everything he could to get us financed. Along the way we hit some bumps in the road but Lee and the FBC staff were very patient, Prayerful, and Positive in assisting us with our loan process. Every step of the way we received videos which were very helpful in each stage of the loan process. Once we got to the end and were clear to close, we received an email and phone calls from Lee and the FBC staff congratulating us and guiding us through this process. We are very pleased with Lee Utley and the FBC Mortgage family and we would Definitely refer this company to our friends and family for the awesome job they assisting us.

Joseph's Tip: Work well with the Loan Officer, Be timely with giving the proper paperwork, Bank Statements, Explanations, etc when it is asked of you. Prepare yourself a budget and stick to it. Fix any problems that could delay your loan process prior to applying for a loan. Lastly, Do not open any new credit accounts, because they can hurt your debt ratio and allow you to miss your blessing.

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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March 01, 2019 at 7:19 PM
Recommend's Lee

Highly Recommended

Easy to work with; kept informed of any updates. Great service throughout the entire loan process. Able to close in a timely manner.

Conventional 30 Year Fixed South Carolina
Closed on time
Responds quickly
Loan met my needs

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January 30, 2019 at 11:38 AM
Recommend's Lee

An Awesome Experience!

Lee and his group have been "STELLAR" through this process. He has been available to answer every call and every question. Purchasing a new home is already very 'nerve wrecking", but I was always quickly put at ease by this group. I am so glad I was blessed to work with them during this major purchase. Great job!

Tabitha's Tip: The videos were cute and very simple. Nothing so "complicated" that the average buyer would not understand what is happening throughout the process. I love them!

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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January 02, 2019 at 9:49 AM
Recommend's Lee

Going above and beyond

When we hit a wall with a previous lender right at closing, Lee Utley and Tyler Ratay and team moved mountains in the matter of weeks to get our house closed. Words just cant express the gratitude. I know it wasnt easy but the team pulled it off and very quickly (less than a month really).

George's Tip: Lee Utley and team are dedicated and easy to reach and can make miracles happen. Even for a wounded Vet.

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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December 29, 2018 at 11:05 AM
Recommend's Lee

New home

This was the first buy for my husband and myself. They were very good at helping us to understand what we needed to do and how to get things together. They were great to work with and I would highly recommend them to anyone!

John's Tip: Ask questions as you have them and get the items together that they ask for as soon as possible.

FHA 30 Year Fixed Georgia
Closed on time
Responds quickly
Loan met my needs

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December 27, 2018 at 12:20 PM
Recommend's Lee

Made it easy

Lee made the process as easy as possible. Very professional and always returned calls promptly

Conventional 30 Year Fixed South Carolina
Closed on time
Responds quickly
Loan met my needs

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October 10, 2018 at 10:08 PM
Recommend's Lee

Getting it done

Finally able to close Lee and his team stayed in close contact with me thru the entire home loan process and answered my many questions whenever I had them

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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June 28, 2018 at 11:28 PM
Recommend's Lee

Top notch company

Lee Utley and his Team at FBC lending were so easy to work with. From start to finish I never had unanswered questions. I had been working with a different lender and ran into many problems and many unanswered questions. Once we decided to contact Lee and his Team, it was a breeze. Our situation up to that point was exhausting to say the least. Lee took on our case and within 1 WEEK AND A HALF, we were closing on our dream home!!! We can not thank them enough and we would HIGHLY recommend them!

Danielle's Tip: Contact them TODAY!!

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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June 28, 2018 at 4:10 PM
Recommend's Lee

Quick and easy

We were pre-approved with another lender, but the appraisal that was performed was a joke. The appraiser has an issue with the builder in the past. The builder put us in touch with Lee and his team. Lee made the process quick and was about as efficient as you could be. We were able to close on the home in two weeks! We cant say enough about how well the process was handled on your part. Thanks again the Durfee's

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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June 01, 2018 at 12:11 AM
Recommend's Lee

Superb

I couldn't have done it without Lee team. They were the sweetest people and kind and very polite. They want you to get approved and close on your home. They give you all there attention and get the job done. They want you to have the house of your dreams. They were better than I could have ever imagine , they did they beat to get me closed in 30 days and succeeded. I was beyond pleased.

Regina's Tip: If you are in the Jacksonville Florida use FBC Mortgage and tell them you want Lee Utley team, Tyler and Leigh Ann they go to work for you, and they are very kind and polite.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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May 18, 2018 at 8:22 PM
Recommend's Lee

Review

the loan process went well. Lee was very professional

Brandon's Tip: have all documents ready for underwriting before hand

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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May 10, 2018 at 9:08 PM
Recommend's Lee

Review of Loan Process

FBC made processing our loan very easy. All staff involved at this company was great. Any questions we had were answered quickly and politely. We literally enjoyed the process.

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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April 20, 2018 at 3:52 PM

What?

Having been a long time home owner and not being in the market for the last 10 years i figured some things had changed. I would have liked to had a road map discussed in person or by phone of what was going to happen, who the different players were and their roles were, what information would be needed and what time frame we would be looking at. In stead, it seemed like a constant demand for this or that by people I didn't know; rushing to get it and waiting on a response that never came. In the end it worked out, but the personal touch would have made for a better experience.

Lender Response
We at FBC thank you for your feedback. We will use this information as part of our Training for our Sales and Operation Teams.
Conventional Florida

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April 11, 2018 at 8:14 PM
Recommend's Lee

Outstanding Service and Dedication!

I would like to thank Lee Utley and his team, especially Leigh Ann Harrison and Tyler Ratay! They provided outstanding service and made my house buying process as simple and seamless as ever! They answered any questions I may have had with a promptness that was unsurpassed. They kept me informed about the steps that we were taking and what the next steps would be, during the whole homebuying process! I would highly recommend Lee and his team to handle any loan you are looking for!!!

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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April 09, 2018 at 4:19 PM
Recommend's Lee

process of loan

very satisfied with all at FBC

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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