Lee Utley

92% of customers would recommend Lee Utley

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Customer Reviews

4.7 of 5
26 Reviews
Responsiveness 100%
Product met needs 100%
Competitive rate 100%

Reviews for Lee Utley

12 days ago at 10:20 AM
Recommend's Lee

AWESOME TEAM!!!

I recently got a FHA mortgage through FBC, my realtor introduce me to Lee Utley, the day before I spoke with Lee on the phone my husband and I were denied a mortgage just days before closing, I gave Lee all the details and just a little bit of financial information and right away he was able to help me, within hours I had a pre-approval and I was on my way to securing a mortgage! The team that Lee works with consisting of Tyler Ratay and Leigh Ann Harrison were amazing! These two ladies answered every question I had, and believe me I had plenty! These two ladies also went out of their way to inform me daily about what was going on with my process knowing I had had a bad experience before finding FBC, I even receive text messages and emails late into the evening and on the weekends, I often joked with them they really needed to turn the laptop off. Due to some issues on my end nothing having to do with the mortgage company itself, there was a holdup and the closing took a little longer than expected, Lee and his team helped me out tremendously by telling me exactly what I needed to do to solve these problems quickly and efficiently, and now I'm sitting in my brand new home writing this review! If you need a mortgage FBC is the way to go I suggest you request Lee Utley and his magnificent team, you will not be disappointed. Tyler and Leann this one's for you ladies!

Sheri's Tip: Request Lee Utley's team!

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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17 days ago at 2:27 PM
Recommend's Lee

FAR EXCEEDED MY EXPECTATIONS!

First time buyer with limited knowledge. When I called Lee Utley, he was out of town but quickly returned my call and was more than willing to answer any questions I had. I stopped by the office the following day and Tyler Ratay got the process started for me. I left town for three weeks due to a hurricane and military leave, but Tyler kept me updated the entire time I was gone. She provided exceptional service and informed me of the documents she needed from me in order to make sure we met the closing date. I am extremely grateful for this team's hard work in making sure we closed within a month! I would highly recommend their services! Thank you Lee, Tyler, and LeighAnn!

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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18 days ago at 4:14 PM
Recommend's Lee

Great experience

My wife and I had a great experience working with Lee on a loan for our new home. Two years ago our loan company was a national company and the difference was night and day. Lee and his team provided an exceptional and personalized experience where I felt I was his only priority. He kept in touch throughout the entire process and met us at closing. I especially appreciated when we had trouble finding certain documents he was more than willing to obtain them for us and even assisted with helping us get Homeowners Insurance. I really don't know how he could have made the process any smoother.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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September 13, 2017 at 10:59 PM
Recommend's Lee

Great team

Thank you Lee & Tyler for assisting my family during our home purchase process. Job well done

Sharena's Tip: Continue doing what you do best keeping the customers informed and happy

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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September 13, 2017 at 4:09 PM
Recommend's Lee

Easy to work with!

Tyler Ratay and Lee Utley were great to work with...I had an excellent experience with both of them and LeighAnn Harrison, my processor. My Loan didn't close on time, but it had nothing to do with FBC. First, there was a flood insurance issue problem and once that was settled, my seller had severe financial difficulties, which delayed my closing for another two weeks. I couldn't have been more pleased with FBC. All along, Tyler assured me that I had a clean file and wouldn't have any problems closing with them, but until you received the final closing document and hear the words "cleared to close", you're on edge.

Conventional 30 Year Fixed Florida
Responds quickly
Loan met my needs

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September 06, 2017 at 2:50 PM
Recommend's Lee

Fantastic thorough job

Lee and Tyler did am absolutely incredible job of getting our mortgage done in a short time frame.

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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August 12, 2017 at 9:48 PM
Recommend's Lee

Jill Sheppard

FBC Mortgage and all the people that helped me buy my house made me feel very confident everything was going to be done right. The process was smooth and they answered all my questions and offered great advice.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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July 06, 2017 at 10:28 AM
Recommend's Lee

New Home Loan

Lee Utley and his Assistant Leighton Ann helped my wife and I get a new house built. They were thorough with paperwork s needed for loan. Thanks Lee

Rickey Lazai's Tip: Keep your paperwork in order old and new. Have a main person in your Bank or Credit Union for your paperwork and statements.

FHA 15 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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May 04, 2017 at 10:50 PM
Recommend's Lee

follow up

Very last minute with final docs which almost delayed closing

Lender Response
We apologize for your experience with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. We will using your specific situation to make every attempt to better our Company. We appreciate your business and thank you.
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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March 31, 2017 at 2:21 PM
Recommend's Lee

Communication is key!

I thoroughly enjoyed working with Lee and the team at FBC during our mortgage process. My questions were always answered in a timely manner and I always felt like a priority. I would definitely recommend Lee and FBC to anyone who is looking for a lender.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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March 30, 2017 at 5:45 PM

home loan

for a simple loan this was a terrible experience three people involved didn't seem to talk to each other kept asking for same info gave plenty of docs. to cover everything even got my financial advisor involved he even said they didn't know what they where doing. didn't feel my private info was safe i would never do business or recommend these people go else where

John's Tip: go else where

Lender Response
We apologize for any inconvenience you may have encountered with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. Due to the complex nature of your loan program, we are required to ask for many documents that are submitted to multiple levels. If there was a duplicate request, we regret this miscommunication. We will use this experience as a training opportunity for our company.
Conventional 15 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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March 27, 2017 at 1:31 PM
Recommend's Lee

Great Service

Thank you Lee for the quick and easy loan!

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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October 05, 2016 at 12:47 PM
Recommend's Lee

Awesome Person!!

Very good loan officer. Had no issues what so ever. Very prompt, nice and also very helpful, makes sure you know and have everything you need.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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July 23, 2016 at 4:08 PM
Recommend's Lee

Top Notch

Lee helped us through our home purchase. There were several issues on the sellers side but Lee was right there the whole time to explain things and to try to speed the process along.

VA 30 Year Fixed Florida
Responds quickly
Loan met my needs

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May 19, 2016 at 3:39 PM
Recommend's Lee

Top-notch Loan Officer!

Lee Utley was extremely helpful and professional. He was always a delight to talk to and truly went above and beyond to help us. He was patient and knowledgable and exceeded my expectations. I will happily recommend him and FBC to clients and friends!

Conventional 20 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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May 12, 2016 at 12:27 PM

Great Service

The team was highly responsive to any and all questions in a timely and helpful manner. As a first time home buyer, I'm glad I had Lee and the staff guiding me through the process.

FHA Florida

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March 04, 2016 at 1:50 PM
Recommend's Lee

Easy and Great Process

Lee made this process very easy for me. As a first time home-buyer I appreciate everything he did for me.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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February 16, 2016 at 9:59 PM
Recommend's Lee

Excellent, Professional, Prompt Service

Lee Utley handled our Refinance loan like a class act professional. He promptly followed up and kept our loan on track every step of the way through closing.

John's Tip: I recommend Lee Utley without reservation.

Conventional 15 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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December 30, 2015 at 1:00 PM
Recommend's Lee

Highly recommend FBC and Lee!!

Our agent Kristin Orr of Future Home Realty put us in touch with Lee Utley and he was great to work with. He gave us the best deal we could find and made the process for us very easy.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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December 02, 2015 at 6:21 PM
Recommend's Lee

St. Augustine Beach

Over a year ago my wife and I searched beaches around the country and decided St Augustine Beach was the one for us. We found the perfect house but our initial attempt to buy it didn't workout because of a questionable appraisal. Our agent convinced us to give it another try with FBC, she introduced us to Lee and he helped us get the house we wanted. A new appraisal and a better rate and a lot of positive feedback from Lee and we got the perfect house for us in St. Augustine Beach.

Conventional Florida
Closed on time
Loan met my needs

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November 27, 2015 at 8:55 AM

Great loan officer!

I had an awesome experience with Lee Utley. He made sure to explain everything to us since we were first time homebuyers. He always kept his word when he said he will call or have an answer. He researched all the different options for our case. Most importantly he made us feel important to his mortgage company and that he cared about us. I can't say enough to Lee! Thank you for giving us the opportunity to buy our dream home.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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October 22, 2015 at 10:23 AM
Recommend's Lee

Great Communication and Excellent Rate!

Excellent communication! Lee and Loni made a potentially frustrating process very easy. I received an excellent rate.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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October 13, 2015 at 8:07 PM
Recommend's Lee

Refinance

Excellent service and Lee made closing very easy.

Conventional Other Florida
Closed on time
Responds quickly
Loan met my needs

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August 05, 2015 at 2:43 PM
Recommend's Lee

FBC Mortgage, LLC - Lee Utely

Exceptional service, quick to close. Easiest process. Call Lee Utley @ FBC Mortgage

Conventional 15 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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