Lee Utley

91% of customers would recommend Lee Utley

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Customer Reviews

4.6 of 5
76 Reviews
Responsiveness 99%
Product met needs 99%
Competitive rate 96%
5 days ago at 2:48 PM

Great result

Easy team to work with and great customer service

Conventional Georgia

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7 days ago at 11:31 AM

No attention to details

Unfortunately, this experience was not a good one. The first issue was that there wasn’t one designated person responsible for reviewing the loan as it went through the process. If that were the case, a lot of unnecessary phone calls, emails and paperwork would have been alleviated. They requested unnecessary documents on numerous occasions and no one seemed to know what paperwork they already had from a previous loan.Way too many errors were made and subsequently our experience was horrific for a simple refinance. We will not be using FBC in the future for any of our mortgage needs. Also, you should really do your homework on Landmark Title as they could really care less about details. For example, we were suppose to close on a Monday and the prior Friday afternoon we had not received a phone call for the scheduled time. Approximately 3 pm, we called the title company for the time and were told the time was not on the schedule. In closing, there was a noticeable lack of concern on all persons working on our refinance. I guess that’s what corporate has come down to, just hire a body to push the paperwork. Very sad!

John's Tip: Stop sending those stupid cartoon videos as they are insulting. FBC is supposed to be a professional organization and it seems to be run by children.

Conventional 30 Year Fixed Florida
Loan met my needs

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October 03, 2019 at 10:43 AM
Recommend's Lee

Seemless

The entire process was simple, easy and quick. Through the efforts of Mr Utley, I was surprised to find out that I qualified for another VA loan which saved us a tremendous amount of money.

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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October 02, 2019 at 4:36 PM
Recommend's Lee

THE SCARLETT'S

Everyone at FBC Mortgage made my home buying experience seamless. This is my 3rd home purchase and the best experience with a lender. I want to give a special thank you to Lee Utley, Tyler Ratay, and Leighann Harrison you guys are the best.

Yashekia's Tip: If you have any questions or concerns during your loan process, never be afraid to ask Lee and his team are always available for you.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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September 25, 2019 at 12:19 PM
Recommend's Lee

Gertrude Lokerson

I was treated very professionally and loan was approved in record time

Charles's Tip: You can trust lee Utley to have your best interest at heart

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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September 12, 2019 at 10:58 AM
Recommend's Lee

Amazing company

Me and my fiancé just closed on our first house and we couldn’t have done this without FBC mortgage I can’t say enough about this company! Tyler Ratay is seriously the best she helped us every step of the way and kept us so informed on the different steps. I would recommend working with her and her team any day!

FHA 30 Year Fixed Georgia
Closed on time
Responds quickly
Loan met my needs

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August 29, 2019 at 11:15 AM
Recommend's Lee

Very informative

I am a first time homemade and they was very helpful with ALL the questions I had. Always retired my calls and emails in a timely fashion. They always let me know what documents were needed and was very patient with me getting them back to them.

Kristi's Tip: Never be afraid to Ask every and any questions you can think of

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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August 15, 2019 at 5:16 PM
Recommend's Lee

Above and beyond

Everyone went to great links to make sure everything was done on a timely and professional manner

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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August 08, 2019 at 2:21 PM
Recommend's Lee

Excellent Service Beginning to End

People always say that buying a home is probably the most stressful thing you will do in life but with FBC & Adams Home my experience was very smooth. They were very informative, answered my thousands of questions as a first time home buyer. They always responded in a timely manner via email and phone. But a home is overwhelming however they made it as smooth as any home buying process could be! It wasn’t just one person it was everyone I had contact with from the beginning to the closing. Thanks FBC Mortgage for making our first time buying a home experience exceed our expectations!

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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June 12, 2019 at 8:27 PM
Recommend's Lee

House mortgage

Lee provided excellent service start to finish. He responded after hours when needed. A +++ for service!!

Conventional 30 Year Fixed South Carolina
Closed on time
Responds quickly
Loan met my needs

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June 12, 2019 at 8:13 AM

The Worst Home Buy Experience Ever

The loan approval process was the worst I have ever been a part of. From not knowing that the property was in a flood zone until 5 days before close due to no upfront research to needing additional docs the day before close that could have easily been completed days before close. The personnel attention to such a major decision was not provided at all. The process seems one sided in the pursuit to completion. We felt we were in it alone. Finally with this being the worst process no one. NO ONE communicated with us but the closing attorney. Again worst experience ever.

Alfonzo's Tip: Understand your type of client immediately. Manage each differently. Support the effort do not look to complete the effort. Do not make it so obvious with the motions. At a minimum make it seem as though this decision is as big for you as it is for the client. When issuing arise stay with the client all the way thru it.

FHA 30 Year Fixed Florida
Responds quickly

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June 11, 2019 at 9:18 AM
Recommend's Lee

Smooth Process

Lee made our process of getting our mortgage so smooth and stress free ! She was very thorough and made sure we got everything done by our closing date. I’m so very happy with everything. Thank you !

FHA Georgia
Responds quickly
Loan met my needs

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June 06, 2019 at 2:44 PM
Recommend's Lee

Less than Stellar

Lee, Tyler and Leigh Ann were able to answer our questions and were very responsive. Any time we had a question we could reach them by phone or email and they would respond in a timely manner. Although they were willing to adjust our original loan rate, based on a lower rate from another lender, we left the conversation feeling like we were asking for something that we didn't deserve. The primary issue we had seems to have stemmed from the poor communication between FBC and our builder relative to the purchase price, that was brought to our attention the day before our scheduled closing. Needless to say we got through it and rescheduled the closing a few days later, but this issue could have been avoided, especially given we were building our home and had started the process with FBC 6 months prior to the closing date. As the preferred lender of the builder they should have a better communication process.

VA 30 Year Fixed Florida
Responds quickly
Loan met my needs

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June 05, 2019 at 10:46 AM
Recommend's Lee

Could really use a Secure Portal and Checklists

First off, working with Lee and his time was farily stress-free. They were very responsive and closing went very smoothly. My only real criticism is that there did not seem to be any way to use a secure portal to send documents to and from the agents. No one I know has a fax, and I don't have time to drive out to their offices, so I was left with emailing things like pay stubs and bank statements. This was less than ideal. Also, there was never a "list of required items needed" but rather I would get seemingly random emails asking for more statements, a letter that was never mentioned, or paperwork that needed to be redone because it wasn't properly filled out. Seemed a little disorganized. But overall we closed with no issues and got a great rate on top of it.

Alex's Tip: Ask them if they have a secure portal for all the sensitive documents they need.

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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May 23, 2019 at 4:38 PM
Recommend's Lee

Review

I was pleased with the service.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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May 15, 2019 at 12:37 PM
Recommend's Lee

Awesome

FBC Mortgage and the team, Lee, Shaun, and Tyler were great. Very responsive and able to answer any questions. Received updated emails about the stages of the loan application and they were willing to adjust my original loan rate because I had a lower rate with another lender.

VA 30 Year Fixed Georgia
Closed on time
Responds quickly
Loan met my needs

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April 25, 2019 at 5:41 PM
Recommend's Lee

Holloway review

Wonderful and attentive service

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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April 17, 2019 at 1:36 PM
Recommend's Lee

Thorough and knowledgeable

Lee facilitated the purchase at every step of the buying process. His team is quick to process information and follow up with a call. We closed on time and it was a great experience.

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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April 08, 2019 at 4:24 PM
Recommend's Lee

FBC and Me

This was an easy process to undergo. Lee provided with more than enough information for a seamless experience.

Reginald's Tip: Keep up the good work and thanks for the many tips.

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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April 03, 2019 at 6:42 PM
Recommend's Lee

Lynn Patterson

At closing their was issues I was at the closing for 3 plus hours

VA 30 Year Fixed Georgia
Closed on time
Responds quickly
Loan met my needs

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March 08, 2019 at 1:23 PM
Recommend's Lee

Dream home

I have been looking for break home and I work with if you finance company and the only one could help me through the process step-by-step is the FBC with Mr. Lee is great company that will take you step-by-step and they will get you done

Rami's Tip: Be sure to be prepared To provide a lot of documents , That would make it easier for both of you to get the process done faster

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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March 06, 2019 at 7:33 PM
Recommend's Lee

Awesome Job

Very professional..5 Star Service

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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