Are you a customer of Gregory Trew?
Reviews for Gregory Trew
Beachwalk
"We faced a challenging deadline to secure a home, yet Trew managed to help us complete the property purchase in under 30 days. His team diligently gathered all the necessary documents that the underwriter required, making this achievement possible. We express our gratitude to you and your team and wholeheartedly recommend your services to anyone in search of a home loan. You are the best!
VA 30 Year Fixed Florida
Outstanding Service
I am delighted to provide glowing feedback for the exceptional service I received from our mortgage loan officer, Greg Trew. Throughout the entire process, their professionalism, attention to detail, and commitment to ensuring a smooth experience stood out. Their prompt responsiveness to my inquiries and ability to explain complex concepts in a clear and understandable manner was truly impressive. I am grateful for their dedication, which made securing my mortgage feel effortless. Without a doubt, their expertise and outstanding service have left me thoroughly satisfied and confident in recommending their services to others.
Conventional 30 Year Fixed Florida
Great Experience!
Thank you to Greg for such an easy and amazing experience! Greg is such a hard working professional that cares about his customers. Anytime we had a question or needed anything regarding our loan, Greg and his team were there for us. They always answered in a timely manor and explained everything in detail. If you’re a veteran family and you want to be taken care of, Jet Home Loans should be your choice. We have worked with many mortgage companies due to moving around a lot, but have never had such a great, honest experience like this. It shows that Greg and his team care about our veterans and I’m truly grateful for their assistance with our forever home!
VA 30 Year Fixed Florida
Above and beyond
As a satisfied customer, I've personally experienced the unparalleled services of Jet Home Loans, guided by the expertise of Gregory Trew. For anyone embarking on this journey, I'd like to offer some advice to guarantee a seamless experience: A critical aspect of my smooth loan journey was my proactive approach. I prioritized gathering essential documents, such as income statements, tax returns, bank details, and identification, well before initiating the loan application. By having these ready and organized, you not only accelerate the process but also eliminate potential hitches. Jet Home Loans, bolstered by Gregory Trew's adeptness, is renowned for its promptness and efficiency. Thus, facilitating them with all they need up front allows them to deliver their best, swiftly. A special mention to their user-friendly app: It was a game-changer for me. With Gregory Trew and the Jet Home Loans team's guidance, I securely uploaded all my documents directly from my iPhone. Any paperwork I hadn't on hand? I simply scanned with my phone and uploaded with ease. By staying ahead with your document organization, you'll certainly make an impression on Gregory Trew and the Jet Home Loans team, showing them your dedication to a streamlined loan procedure. This diligence can make all the difference in ensuring a fruitful and positive experience, paving the way to your dream home's keys. Here's to your mortgage journey! I have every bit of confidence that Jet Home Loans and Gregory Trew will go above and beyond for you, just as they did for me. Here's to happy home buying!
Joshua's Tip: Having these documents ready and organized in advance will expedite the application process and help prevent any unnecessary delays. Jet Home Loans, with the expertise of Gregory Trew, prides itself on fast responses and efficient service, and being prepared on your end will ensure they can work their magic even faster.
FHA 30 Year Fixed Florida
Outstanding service!
Our loan officer was very helpful, friendly, polite, with a very good knowledge of the landing process.
Conventional 30 Year Fixed Florida
Great experience
Greg did a great job with timely updates and communication. We had a bit of a lengthy build process which resulted in a lot of changes along the way. Greg was helpful in communicating options and once we were within 60-45 days of closing made sure that we understood what options we had related to rates and our ability to buy down the rate. We also appreciated the JHL app that provided all details in one place and the ability to quickly sign documents. Overall, a great experience... Thank You, Greg!
Conventional 30 Year Fixed Florida
Great Advisor
Greg was very helpful during our long process from under contract to close. The builder had multiple delays and Greg was always available to answer any questions our concerns we had related to that. At the beginning of the process he worked diligently to find a loan that would work for us as first time home buyers. We were glad to have Greg in our corner.
FHA 30 Year Fixed Florida
Great to work with, hard worker!
My wife and I recently tried to get a loan through Jet. Due to reasons out of the lenders control, Jet was not able to get our loan closed, but they did recommend someone to us that might be able to help. However, Greg was our loan officer and worked so hard to get our loan approved. He kept us in the loop and put in the extra effort to try and get it done. We appreciated all of his efforts and would use him again once our circumstances change.
VA 30 Year Fixed Florida
Great Experience with Greg and Team
Greg and team provided very clear and easy to follow guidance, communication, and assistance throughout the mortgage process. I had a great experience working with Greg, and am happy to recommend him as a lender to other folks looking to work with Jet HomeLoans.
VA 30 Year Fixed Florida
Smooth process; Completely Supportive
It was great working with Greg. He took care of the process very well and helped in every step to make sure the process was smooth and completed on time. He was available all the time to answer any questions and explained the documents clearly. I would highly recommend.
FHA 30 Year Fixed Florida
Outstanding customer service.
Prior to going through jet home loans we were working with a lender we bought our former home with. To say we were skeptical is an understatement, we wanted to work with a lender who would be available to answer any questions we had in a quick fashion due to the timeline we were working under. We were pleasantly supposed by how profession and responsive Gregory threw and his team were with questions we had during the process of buying the house. Gregory’s team made sure to help us stay on top of deadlines to ensure the loan closed on time and with zero issues. Prior to our first payment being due we had to reach out to Gregory to confirm that our second servicer was indeed Pennymac, within a few minutes Gregory was able to confirm the new servicer for us. All in all the experience was excellent I would recommend any and all of my friends and family to jet home loans and Gregory threw and his team. We appreciate the professionalism, human aspect and upbeat attitudes of the entire team.
Khari's Tip: Ask questions the teams at jet home loans are well versed and knowledgeable to handle your questions and concerns quickly and effectively.
Conventional 30 Year Fixed Colorado
Smooth process start to finish
Thanks Greg easy to work with very knowledgeable
FHA 30 Year Fixed Colorado
Smooth process start to finish
Thanks Greg easy to work with very knowledgeable
FHA 30 Year Fixed Colorado
Excellent Service
Greg did a great job assisting us with our loan. He was professional quick to respond and kept us informed throughout the process.
Conventional 30 Year Fixed Colorado
5 star review
Greg is an awesome lender He guided me through many steps 5 star rating in my humble opinion
Conventional 30 Year Fixed Florida
Home Loan
The loan process with Gregory was very precise and simple. The online access for documents was also very helpful.
Conventional 30 Year Fixed Florida
Knowledgeable!
Greg was great to work with throughout the loan process. He was very knowledgeable regarding the available loan products and collaboratively we arrived at the best possible product, rate and terms for our home purchase. Greg is straight to the point, clear with his communication, and knowledgeable on all aspects regarding Jet Home Loans.
Conventional 30 Year Fixed Florida
Great Experience
We purchased our home directly from the builder and were referred to Greg to assist in us with the loan process. He was very informative and proactive from start to finish. He got us all of the information we needed right away and even worked with us when we had to go out of the country during our final month before closing. The entire process was smooth and easy.
Conventional 30 Year Fixed Florida
Simply Amazing
I could not be happier with the home buying process thanks to my loan officer Gregory Trew. He went above and beyond all expectations. He made the process super easy and kept me informed at all time. I truly appreciate te work and dedication He provided. Highly recommended!
Ferdale's Tip: Request him if possible as he works very hard and makes things easy. Very professional with great communication skills
VA 30 Year Fixed Florida
Worst Part of the Buying Process
Amongst all of the difficulties and stress of being a first time homebuyer in a difficult market, working with Greg at JHL was the worst of it. I should point out that this all occurred about a year ago. I let this sit for a long time, and while many of the emotions and headache of being a first time homebuyer have faded, my experience with JHL has not. Communication was terrible throughout the whole process, which was critical during a time of such volatile rates. I tried my best to pick up the slack and communicate my questions as clearly and respectfully as possible, but was never given the same treatment in return. It was often difficult to get basic loan information though e-mail, text, or even just to get Greg on the phone. And when I did, the conversations were nightmares. On one occasion I specifically remember being told I was "banging my head against a wall trying to understand too much" while trying to simply clarify the terms of a very expensive (and non-refundable) extended rate lock that was being pushed on me. And later on when I was ready to finalize a rate lock that Greg had offered a few hours before, he declined to help that day and said we would need to do it the following week subject to new rates, which go figure, had increased. As a result I ended up working this through Greg's manager, Chris Z., to get things taken care of. Chris was significantly more helpful and still honored the rate lock that had been offered to me which I appreciated, but ultimately the communication still wasn't what it needed to be. On top of all this, the rates and loan products themselves that JHL was offering were less than competitive. The only reason I wasn't running to a different lender was because we had unfortunately structured our contract with our builder (DreamFinders) to include a significant amount of additional lender credits through JHL. In retrospect this was a big mistake. The majority of the credit turned out to be 'funny money' considering the higher loan costs, so it felt like we were putting up with all the extra drama and stress from JHL for not much value in return. I will say the one redeeming aspect of working with JHL was our processor, Amy M. She was kind, respectful, and communicative. I wish the same could have been said about the rest of our experience. And sure, I may have been just a dumb, annoying, first time home buyer, but it didn't seem like an unrealistic expectation to just communicate clearly and respectfully so that I could make an informed decision about the biggest purchase of my life. It's regrettable that JHL was unable to meet this expectation, and I've certainly learned my lesson about being more selective with a lender in the future.
David's Tip: The unprofessional customer service from JHL was matched only by the uncompetitive loan products that came along with it. Even if you have a large credit from a builder to use JHL, I would strongly recommend considering another lender.
Lender Response
David, thank you for sharing your experience with us. Exceeding our customer’s expectations is the core mission of our company and we are sincerely sorry we failed to exceed yours. I personally handed your feedback over to the leadership team to make us better. If you would like to discuss your experience further, I am available and ready to listen. Please call me at 407-284-4893 or email us at [email protected]. Our hours of operations are Monday through Friday 8am to 6pm (EST).Conventional 30 Year Fixed Colorado
First Time I purchased my home
I was really thinking on how I should write this review. I want to say it was a rough road with working with Greg. At first gathering information was not bad. Easy going. This is my first time buying a home especially it being a new build. I don't know all the terminology that goes with it. I feel my lender being in Florida when I am in Colorado was really tough with time differences. This lender was not my choice. It was Dream Finders who is the builder has this company as their prefer lender. They give the best deal so it's best you use them. Through our communication Greg had lots of attitude and It made me feel I could not approach him to ask him all the questions that are necessary. I know I had to ask many questions more than once. I was told by Greg we already went over that. I told you about that already. When I felt the way he communicated could have adjusted to my level of learning. I feel since he has been doing this for many many years he would understand how new people trying to buy a home speak certain words and understand what I am asking for. I would ask specific questions after being told by Greg to ask about Interest rates to see if they dropped or changed he would not answer fully as I asked. This is important because they don't just tell you automatically when things drop for rate evaluation. He can’t eval everyones loans he has. There were many instances for the way he communicated just belittled me. Then I was able to communicate with Chris. He was a manager above Greg. He was very sweet and thorough which is why I would say the rest of this Loan went through. I struggled with the communication I really don’t like bad reviews. I hope that Dream Finders Finds a Lender that works with our time zones here in Colorado and who has people with good customer service. I am Thankful I finally Have my first home but my Real estate agent went over and beyond to make sure I had all the proper info and break it down to my dummy new home buying knowledge. I hope that Greg in the future can adapt to people who are new to the game and be a little bit more understanding and willing to take the time and really make sure they have a solid understanding and they may need it more than once. This is one of the biggest decision of my life wanted to make sure that I am making the right one.
Manuel's Tip: 1. you might have to explain things more than once that is okay. 2. actually do a full breakdown and review it with the person. 3. Was there only one option or could there have been more than one option? 4. If asked a direct question answer that question for what is being asked.
Lender Response
Mr. Padilla, thank you for sharing your experience with us. Exceeding our customer’s expectations is the core mission of our company and we are sincerely sorry we failed to exceed yours. I personally handed your feedback over to the leadership team to make us better. If you would like to discuss your experience further, I am available and ready to listen. Please call me at 407-284-4893 or email us at [email protected]. Our hours of operations are Monday through Friday 8am to 6pm (EST)FHA Colorado
Lack of communication
There was a complete lack of communication. Passing the responsibility for what was actually needed to what was requested. Talk to this person who then says talk to that person. That last person you dealt with was just collecting documents. Frustrating and unhealthy.
Joseph's Tip: Run don't walk from Jet Home Loans.
Lender Response
Mr. Bair, thank you for sharing your experience with us. Exceeding our customer’s expectations is the core mission of our company and we are sincerely sorry we failed to exceed yours. I personally handed your feedback over to the leadership team to make us better. If you would like to discuss your experience further, I am available and ready to listen. Please call me at 407-284-4893 or email us at [email protected]. Our hours of operations are Monday through Friday 8am to 6pm (EST)Conventional 30 Year Fixed Florida
Will use again!
Greg was very professional, responsive, and very supportive during my first home buying process. Will definitely use him again!
Conventional Colorado
Greg Trew
Provided a thorough explanation of the process. Answered questions when I had any.
Other 30 Year Fixed Colorado
Run, run as fast as you can!
Was not communicative, was annoyed when I called with questions, would send email instead of calling to discuss issues. IN stressful times you need to verbalize issues. Not with him. He did not care. Did not adequately discuss optional loan products and refused to match a better offer I received. That may have been the company and not him personally, but why would you not want the best for your client. Another company offered me a rate 1.5% lower and Jetloans did not offer to match or lower their offered rate as the preferred lender. 7.5% versus 5.99%. Run, RUN!
Kathleen's Tip: I strongly do not recommend this company! The one star was because I had to select something.
Lender Response
Ms. Liburd, thank you for sharing your experience with us. Exceeding our customer’s expectations is the core mission of our company and we are sincerely sorry we failed to exceed yours. I personally handed your feedback over to the leadership team to make us better. If you would like to discuss your experience further, I am available and ready to listen. Please call me at 407-284-4893 or email us at [email protected]. Our hours of operations are Monday through Friday 8am to 6pm (EST)Conventional 30 Year Fixed Florida
Thank you
From start to finish Greg was on point. He was professional answered all my questions and kept me informed throughout the process. Whenever I called he always reached back out or set up a time we could sit and talk. I highly recommend him to anyone looking to start the mortgage process with Jet
Conventional 30 Year Fixed Florida
Very Stressful Experience
There were many breakdowns throughout this process. I do not have the energy to go into detail. The communication was not where it needed to be. I felt left hanging in the wind. I don't really know where the true blame should be placed but it was a terrible experience. I did not get a closing date until two days prior and the day before I was given a time.
VA Florida
Yulee Dream Home
The loan process was very smooth from beginning with Gregory Trew through the approval with Kathy Willis. Information was easy to provide through the website.
David's Tip: Always check the website and your emails so you provide information in a timely manner.
Conventional 30 Year Fixed Florida
