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Reviews for Jordan Wilhelmy
Horrible
Working with Jordan was not the best experience at all. In the early stages of the loan process, I called him and left a voicemail about receiving down payment assistance and he never responded to give me the requested information. Also, his attitude was lackluster. In other attempts to contact him, if he responded it would take days and this was only after multiple attempts to include multiple follow up emails/phone calls and then having to cc the builder on emails. When he would call back, it was only after getting the builder involved and with these call backs, he wouldn’t provide clear answers. On one phone call, he was asked if he was delayed due to the hurricane, his response was no that he wasn’t in the path. However, during this same conversation after asking what was the reason for the lack of response he lied and said it was due to the hurricane. Jordan also knew that my initial closing date was going to be the end of the month, yet I was still made to sign the rate lock that would end prior to the closing. During the final stages of closing, my closing date was moved up to accommodate the rate lock, but this came after multiple attempts to contact him and after once again including the builder. Also during the final stages, he waited until the last minute to complete his part which caused delays with titling. Overall, he made the home buying process a lot more stressful due to him slacking on his job and unwillingness to communicate.
LATASHA's Tip: Choose a different lender.
FHA 30 Year Fixed Texas
Beware: My Frustrating Experience with JetHome Loans as a First-Time Homebuyer
I had an extremely disappointing experience with JetHome Loans, the preferred lender for Coventry Homes. While I understand that everyone is out to make money, what shocked me was the deceptive and manipulative tactics used by a so-called “preferred” lender. Their rates are significantly higher than those offered by major banks, and once you lock in, don’t expect them to honor any “free float down” they promise. Despite my repeated requests and escalations, they refused to adjust my rate even when market rates hit their lowest in August, leaving me stuck at an inflated rate above 7%. Their lack of transparency is alarming—they withheld crucial information, refused to provide a proper closing document, and made numerous clerical errors during the process. I insisted on signing documents in person, yet they forced me into e-signing without my consent. For first-time homebuyers like myself, I strongly advise steering clear of JetHome Loans. Their unprofessionalism and lack of integrity will taint your entire home-buying experience.
Prashanth's Tip: Check they match back with atleast chase or big banks,
FHA 30 Year Fixed Texas
RUN AWAY!!
I went through Jet because my builder was offering incentives to go through them. I signed the contract with the builder and then got into contact with Jordan. From the very start Jordan was condescending and rude. Once the house was close to being built he tried to screw me with a 9% rate while adding 15k in points. After much arguing I was able to get it down to the regular rate at the time of 7%. I would have to send him the same documents multiple times, he emailed my ex-wife asking for docs while knowing the divorce was finalized. My ex wife had nothing to do with the purchase post divorce per the courts. He never removed her from my closing docs until the day of closing. He refused to communicate to my sales person and title which caused massive delays in closing. The whole company is filled with scum bags and scammers. RUN AWAY!!!!
Collin's Tip: Don’t use Jet Home Loans
Conventional 30 Year Fixed Texas
Great job
Excellent job. Every thing went like clockwork
Conventional 15 Year Fixed Texas
Overstayed to help
I appreciate the team staying over to sort out my client documents. We couldn’t have done if it wasn’t because of you Vincent! You went above and beyond! Thanks so much!
FHA Texas
Awesome!
Jordan made my process to apply for my home loan very easy. He is not only professional, but knowledgeable with great customer service. Thank you Jordan!
VA 30 Year Fixed Florida
Jordan and staff provide excellent customer service!
Amazing and helpful staff!
FHA 30 Year Fixed Florida
Room for Improvement
Communication and transparency were great at first but as the process continued and we were closer to closing, that decreased. It took us multiple attempts to get answers and information and throughout the process our realtor team was consistently left out of communications. We were very happy with our loan just wished the communication was more consistent and timely.
Conventional 30 Year Fixed Texas
Feedback on home loan
It was a nice experience to work with Jordan Wilhelmy and his team.
Conventional 30 Year Fixed Florida
Poor Communication
We purchased from Jet Home Loans because it was required for our incentive on our new build. We found the communication to be pretty bad. As first time homebuyers, we didn't really know what questions to ask or what was going on, and often questions asked via email went unanswered. It was very frustrating. They also had 3 different people talking to us and I did not know who the primary contact should be or why there were so many people involved. it was also a challenge that they are in Florida and we are in Colorado. That time difference was challenging sometimes.
FHA 30 Year Fixed Florida
Great service
Jet Mortgage was recommended by my builder and they did not disappoint. Professional and responsive and friendly service.
Conventional 30 Year Fixed Texas
Helpful and responsive
Jordan and his associate Vincent were very helpful throughout the process. They responded quickly when I needed anything, and when it came down to crunch time they scrambled and got it done, despite some last minute complications.
Nick's Tip: Follow up with every step of the process to ensure nothing slips through the cracks or is miscommunicated.
Conventional 30 Year Fixed Florida
Excellent Service
Jordan AND Vincent provided excellent clarity, responsiveness and education on the loan process. I was very happy with the time and patience Jordan and Vincent took to teach me about the loan process and the requirements necessary to secure finance for my new home. Very happy with their high quality of service. Thanks again.
Conventional 30 Year Fixed Florida
Very Responsive and very good rates
Very responsive and very good interest rates. Close the loan approval process in time. Very efficient
Conventional Other Florida
A Satisfied Client!!!
My situation was unique and the patience provided by Jordan and Vincent was GREATLY appreciated. The response and follow-up was perfect. When Jordan was not available, Vincent was able to step in and continue the process without a pause. I must say that I was a bit hesitant at first, but all of my questions were answered and I was able to close without delay. As a matter of fact, I have already told a colleague about Jet HomeLoans.
Conventional Texas
Not sure
I felt like the lender was working more with the builder yhan looking out for my best interest. Alot of fees that we higher than other lenders.
Lender Response
Ms. Hall, thank you for sharing your experience with us. Exceeding our customer’s expectations is the core mission of our company and we are sincerely sorry we failed to exceed yours. I personally handed your feedback over to the leadership team to make us better. If you would like to discuss your experience further, I am available and ready to listen. Please call me at 407-284-4893 or email us at [email protected]. Our hours of operations are Monday through Friday 8am to 6pm (EST)Conventional 30 Year Fixed Florida
Not Transparent to the customer
The cash allowance by the builder to use their preferred lender is an eyewash. The actual value could be peanut compared to other mortgage lenders. The loan officer got the loan approval only 2 hours before closing and did not inform me about all the details except how much I needed to pay. I could not use all the money my realtor wanted to contribute. I could have used the money to buy points to reduce the interest rate. The loan officer or their representatives were unavailable at closing for any questions. Hence, I had to call, but the loan was processed when he returned the call and followed up. The final statement for closing should have been given to me two business days before the closing to verify it.
Goutam's Tip: Do not pursue the lender at all.
Lender Response
Mr. Behera, thank you for sharing your experience with us. Exceeding our customer’s expectations is the core mission of our company and we are sincerely sorry we failed to exceed yours. I personally handed your feedback over to the leadership team to make us better. If you would like to discuss your experience further, I am available and ready to listen. Please call me at 407-284-4893 or email us at [email protected]. Our hours of operations are Monday through Friday 8am to 6pm (EST)Conventional 30 Year Fixed Florida
⭐️⭐️⭐️⭐️⭐️
Very quick to respond while providing exceptional service!
Conventional 30 Year Fixed Florida
Home loan
I got a perfect service and excellent business.
Mehmet's Tip: Very nice and fast reactive team.
Conventional 30 Year Fixed Texas
