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Reviews for Jordan Wilhelmy
Poor Communication
We purchased from Jet Home Loans because it was required for our incentive on our new build. We found the communication to be pretty bad. As first time homebuyers, we didn't really know what questions to ask or what was going on, and often questions asked via email went unanswered. It was very frustrating. They also had 3 different people talking to us and I did not know who the primary contact should be or why there were so many people involved. it was also a challenge that they are in Florida and we are in Colorado. That time difference was challenging sometimes.
FHA 30 Year Fixed Florida
Great service
Jet Mortgage was recommended by my builder and they did not disappoint. Professional and responsive and friendly service.
Conventional 30 Year Fixed Texas
Helpful and responsive
Jordan and his associate Vincent were very helpful throughout the process. They responded quickly when I needed anything, and when it came down to crunch time they scrambled and got it done, despite some last minute complications.
Nick's Tip: Follow up with every step of the process to ensure nothing slips through the cracks or is miscommunicated.
Conventional 30 Year Fixed Florida
Excellent Service
Jordan AND Vincent provided excellent clarity, responsiveness and education on the loan process. I was very happy with the time and patience Jordan and Vincent took to teach me about the loan process and the requirements necessary to secure finance for my new home. Very happy with their high quality of service. Thanks again.
Conventional 30 Year Fixed Florida
Very Responsive and very good rates
Very responsive and very good interest rates. Close the loan approval process in time. Very efficient
Conventional Other Florida
A Satisfied Client!!!
My situation was unique and the patience provided by Jordan and Vincent was GREATLY appreciated. The response and follow-up was perfect. When Jordan was not available, Vincent was able to step in and continue the process without a pause. I must say that I was a bit hesitant at first, but all of my questions were answered and I was able to close without delay. As a matter of fact, I have already told a colleague about Jet HomeLoans.
Conventional Texas
Not sure
I felt like the lender was working more with the builder yhan looking out for my best interest. Alot of fees that we higher than other lenders.
Lender Response
Ms. Hall, thank you for sharing your experience with us. Exceeding our customer’s expectations is the core mission of our company and we are sincerely sorry we failed to exceed yours. I personally handed your feedback over to the leadership team to make us better. If you would like to discuss your experience further, I am available and ready to listen. Please call me at 407-284-4893 or email us at [email protected]. Our hours of operations are Monday through Friday 8am to 6pm (EST)Conventional 30 Year Fixed Florida
Not Transparent to the customer
The cash allowance by the builder to use their preferred lender is an eyewash. The actual value could be peanut compared to other mortgage lenders. The loan officer got the loan approval only 2 hours before closing and did not inform me about all the details except how much I needed to pay. I could not use all the money my realtor wanted to contribute. I could have used the money to buy points to reduce the interest rate. The loan officer or their representatives were unavailable at closing for any questions. Hence, I had to call, but the loan was processed when he returned the call and followed up. The final statement for closing should have been given to me two business days before the closing to verify it.
Goutam's Tip: Do not pursue the lender at all.
Lender Response
Mr. Behera, thank you for sharing your experience with us. Exceeding our customer’s expectations is the core mission of our company and we are sincerely sorry we failed to exceed yours. I personally handed your feedback over to the leadership team to make us better. If you would like to discuss your experience further, I am available and ready to listen. Please call me at 407-284-4893 or email us at [email protected]. Our hours of operations are Monday through Friday 8am to 6pm (EST)Conventional 30 Year Fixed Florida
⭐️⭐️⭐️⭐️⭐️
Very quick to respond while providing exceptional service!
Conventional 30 Year Fixed Florida
Home loan
I got a perfect service and excellent business.
Mehmet's Tip: Very nice and fast reactive team.
Conventional 30 Year Fixed Texas
Moderate
Rates are not competitive and transparent. Too much of documentation and not having correct data in their system which was leading to lots of confusions and rework.
Lender Response
Ms. Pannagasayanan, thank you for sharing your experience with us. Exceeding our customer’s expectations is the core mission of our company and we are sincerely sorry we failed to exceed yours. I personally handed your feedback over to the leadership team to make us better. If you would like to discuss your experience further, I am available and ready to listen. Please call me at 407-284-4893 or email us at [email protected]. Our hours of operations are Monday through Friday 8am to 6pm (EST)Conventional 30 Year Fixed Florida
Home Buyer
The entire process was a bit unorganized and last minute.
Lender Response
Ms. HIll, thank you for sharing your experience with us. Exceeding our customer’s expectations is the core mission of our company and we are sincerely sorry we failed to exceed yours. I personally handed your feedback over to the leadership team to make us better. If you would like to discuss your experience further, I am available and ready to listen. Please call me at 407-284-4893 or email us at [email protected]. Our hours of operations are Monday through Friday 8am to 6pm (EST)FHA Florida
Professional and attentive
Only had experience of friends as reference points, heard so many nightmare stories….. my experience was far from that. Would highly recommend Jordan and his team.
Conventional 30 Year Fixed Florida
Experience with Jethl
We worked and compared a few lenders before finally closing with Jordan. While we did recah out to them last the speed with which they moved was quite admirable. Throughout the process Jordan was always available for consultation and offering advice on things that we should watch out for. We also received a very competitive rate. Since this was our first home, there were quite a lot of digest and process and the Jethl team was always available to guide us through.
Conventional 30 Year Fixed Texas
Beyond compare
I have nothing to say other Jordon at Jet Home Loans went above and beyond with every bump along the way. He was informative and readily available to all my needs. I will think of him first if ever the need arises.
Conventional 30 Year Fixed Florida
Jordan rocks!
Jordan is very responsive and always answers my questions and emails quickly. I appreciate his support during the loan process.
Conventional 15 Year Fixed Florida
Top Rated Service
I worked with Jordan and he was knowledgeable and very supportive through my entire loan process. Answered all my questions and worked hard to get my loan closed in less than 30 days. Jet Loans has a great team and I would recommend them to anyone who wants great service when buying a home.
FHA 30 Year Fixed Florida
Always respectful and professional
Appreciate Jordan for his exceptional service and professionalism throughout the loan process. His expertise, attention to detail, and timely communication made my experience seamless and stress-free.
Diego's Tip: Keep your finances transparent and your expenses low during the approval process. For new constructions, assume delays longer than the builder expectations.
Conventional 30 Year Fixed Florida
Jordan Wilhelmy
Jordan was very thorough, professional and knowledgeable. Jordan and his team/loan processor kept me informed and was very responsive to my questions and emails.
Conventional 30 Year Fixed Florida
Great!
Jordan was great during the whole loan process. Always very communicative and patient, explaining all steps of the process, which made the entire process easy and smooth. I rightly recommend. Thank you Jordan!
Conventional Florida
Very Good
Very helpfule and cooperative
Conventional Florida
The Professional
Jordan made a hard thing to do feel easier. He’s professional and friendly. Competent in his field so I didn’t have to worry about trying to make sure all was on point without really knowing what I was doing! I would recommend him to all!
FHA 20 Year Fixed Florida
OUTSTANDING SERVICE
My wife and I wanted to say a BIG THANK YOU! to Mr. Jordan for all the assistance with our home purchase. It was great working with him. Mr. Jordan was very caring and so communicative during the entire process. We sincerely couldn’t have done it without him! The whole process was so much easier, smoother and less daunting because he was a part of it with us.
Antonio R's Tip: Try to have all documents on hands and reply as quickly as possible.
Conventional 30 Year Fixed Florida
Thoughts
This is not in review of Jordan. Jordan was great to work with he was patient kind and courteous every time we spoke I could not have asked for a better person to work with. This has to do with the process of switching lenders. The process was terrible everything was done last minute what was suppose to be a great experience in buying a home was so very painful again not by any fault of Jordan's. There has to be a better way to handle things and the time the lender or the people working to assist Jordan weren't moving like they should have. I only gave a five star based on Jordan not the lender.
Michael's Tip: If you are working with Jordan he is kind and patient so please be understanding some things are out of his control. It is not his fault.
FHA 30 Year Fixed Florida
Best Experience Ever
I really enjoyed my time waiting for my home and the process through the lender Jordan were wonderful and had lots of patience and asked every question I had had thanks
Conventional 30 Year Fixed Florida
