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Reviews for Jordan Wilhelmy
Great job
Excellent job. Every thing went like clockwork
Conventional 15 Year Fixed Texas
Overstayed to help
I appreciate the team staying over to sort out my client documents. We couldn’t have done if it wasn’t because of you Vincent! You went above and beyond! Thanks so much!
FHA Texas
Awesome!
Jordan made my process to apply for my home loan very easy. He is not only professional, but knowledgeable with great customer service. Thank you Jordan!
VA 30 Year Fixed Florida
Jordan and staff provide excellent customer service!
Amazing and helpful staff!
FHA 30 Year Fixed Florida
Room for Improvement
Communication and transparency were great at first but as the process continued and we were closer to closing, that decreased. It took us multiple attempts to get answers and information and throughout the process our realtor team was consistently left out of communications. We were very happy with our loan just wished the communication was more consistent and timely.
Conventional 30 Year Fixed Texas
Feedback on home loan
It was a nice experience to work with Jordan Wilhelmy and his team.
Conventional 30 Year Fixed Florida
Poor Communication
We purchased from Jet Home Loans because it was required for our incentive on our new build. We found the communication to be pretty bad. As first time homebuyers, we didn't really know what questions to ask or what was going on, and often questions asked via email went unanswered. It was very frustrating. They also had 3 different people talking to us and I did not know who the primary contact should be or why there were so many people involved. it was also a challenge that they are in Florida and we are in Colorado. That time difference was challenging sometimes.
FHA 30 Year Fixed Florida
Great service
Jet Mortgage was recommended by my builder and they did not disappoint. Professional and responsive and friendly service.
Conventional 30 Year Fixed Texas
Helpful and responsive
Jordan and his associate Vincent were very helpful throughout the process. They responded quickly when I needed anything, and when it came down to crunch time they scrambled and got it done, despite some last minute complications.
Nick's Tip: Follow up with every step of the process to ensure nothing slips through the cracks or is miscommunicated.
Conventional 30 Year Fixed Florida
Excellent Service
Jordan AND Vincent provided excellent clarity, responsiveness and education on the loan process. I was very happy with the time and patience Jordan and Vincent took to teach me about the loan process and the requirements necessary to secure finance for my new home. Very happy with their high quality of service. Thanks again.
Conventional 30 Year Fixed Florida
Very Responsive and very good rates
Very responsive and very good interest rates. Close the loan approval process in time. Very efficient
Conventional Other Florida
A Satisfied Client!!!
My situation was unique and the patience provided by Jordan and Vincent was GREATLY appreciated. The response and follow-up was perfect. When Jordan was not available, Vincent was able to step in and continue the process without a pause. I must say that I was a bit hesitant at first, but all of my questions were answered and I was able to close without delay. As a matter of fact, I have already told a colleague about Jet HomeLoans.
Conventional Texas
Not sure
I felt like the lender was working more with the builder yhan looking out for my best interest. Alot of fees that we higher than other lenders.
Lender Response
Ms. Hall, thank you for sharing your experience with us. Exceeding our customer’s expectations is the core mission of our company and we are sincerely sorry we failed to exceed yours. I personally handed your feedback over to the leadership team to make us better. If you would like to discuss your experience further, I am available and ready to listen. Please call me at 407-284-4893 or email us at [email protected]. Our hours of operations are Monday through Friday 8am to 6pm (EST)Conventional 30 Year Fixed Florida
Not Transparent to the customer
The cash allowance by the builder to use their preferred lender is an eyewash. The actual value could be peanut compared to other mortgage lenders. The loan officer got the loan approval only 2 hours before closing and did not inform me about all the details except how much I needed to pay. I could not use all the money my realtor wanted to contribute. I could have used the money to buy points to reduce the interest rate. The loan officer or their representatives were unavailable at closing for any questions. Hence, I had to call, but the loan was processed when he returned the call and followed up. The final statement for closing should have been given to me two business days before the closing to verify it.
Goutam's Tip: Do not pursue the lender at all.
Lender Response
Mr. Behera, thank you for sharing your experience with us. Exceeding our customer’s expectations is the core mission of our company and we are sincerely sorry we failed to exceed yours. I personally handed your feedback over to the leadership team to make us better. If you would like to discuss your experience further, I am available and ready to listen. Please call me at 407-284-4893 or email us at [email protected]. Our hours of operations are Monday through Friday 8am to 6pm (EST)Conventional 30 Year Fixed Florida
⭐️⭐️⭐️⭐️⭐️
Very quick to respond while providing exceptional service!
Conventional 30 Year Fixed Florida
Home loan
I got a perfect service and excellent business.
Mehmet's Tip: Very nice and fast reactive team.
Conventional 30 Year Fixed Texas
