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Reviews for Daniella Serrano
Got the job done
Daniella Serrano was amazing. She knows her job very well and helped us at every obstacle we encounter. Her calm professional manor is what made us feel comfortable. Everything was handled personally and professionally. Recommend 100%
FHA 30 Year Fixed Florida
Daniella was excellent
best experience buying a home and I have bought 10 in my life .......... excellent response time on all questions very professional and got the job done with no lose ends
Conventional 30 Year Fixed Florida
Excellent
Daniella Serrano fue excelente en la atencion y ayuda brindada hacia a mi, siempre estuvo pendiente de todo. Muy agradecido con su ayuda en lograr mi meta de obteer una casa.
Conventional 30 Year Fixed Florida
Best service it's impossible
Daniella Serrano was our Loan Officer. She made our way very easy. There was always a 100% effective and efficient communication. We always felt that she understood us. In addition, she always listened to our situation attentively and guided us through the entire journey. She answered all of our questions and we had his advice on time when we need it. We always felt we were in good hands. Better, impossible. Thanks Daniella for everything. If I buy a house again, I would do it again with Daniella Serrano.
Conventional 30 Year Fixed Florida
EXCEPTIONAL
Daniella Serrano of FBC Mortgage exceeded our expectations. She made the mortgage process streamlined, less stressful, she was informative, and ultimately got us to the closing table, seamlessly. I would highly recommend FBC and Daniella Serrano!
Conventional 30 Year Fixed Florida
Loan process made easy
The Team worked efficiently .The online documentation made life easier and less stressful for me.
FHA 30 Year Fixed Florida
The best ever loan officer that I have worked with
Daniella is not only professional, but also patient, willing to listen to the customer, understand customer's need and help customer to reach their borrowing goal.
Conventional 30 Year Fixed Florida
Great experience
Daniella was a pleasure to work with. She had quick response times (and put things in writing) which were really appreciated. I would definitely recommend Daniella to future buyers.
Conventional 30 Year Fixed Florida
Awesome Service
Daniella, is very good at what she does..she takes pride in her work and makes her clients feel at ease..she stays on top of everything, she's just a phone call away or she'll return your call promptly..she makes the process so much easier.
Conventional 30 Year Fixed Florida
Loan
Daniella was very helpful every step of the way. I felt like I had access to her assistant in a timely manor. Very great headache free experience working with her.
Tascine's Tip: Before you make any financial move during the process always contact your loan officer. Let him or her know what your plans are and they will let you know if it will hurt or help your credit situation.
Conventional 30 Year Fixed Florida
Excellent Customer Service
I worked with Daniella on my loan application. She constantly monitored progress of the process, and offered useful recommendations as I evaluated various options. I found Daniella to be very professional, knowledgeable and pleasant to work with. She’s also conscientious and very responsive. I had a great experience working with her and her team.
Conventional 30 Year Fixed Florida
Great experience!
I enjoyed working with Daniella. Her level of professionalism, energy, knowledge and responsiveness is second to none. She is also a great listener which helped to make the process a great experience.
Julyne's Tip: Daniella works in a busy region, yet makes herself available. You won’t wait days before hearing back from her. I highly recommend her.
FHA Florida
Great Experience
Our loan officer was prompt, and so quick to respond with any information or questions that we had. She was very professional, and we thoroughly enjoyed working with her. She updated us without us even having to ask, and always was available to help.
Conventional 30 Year Fixed Florida
Easy process and great communication
I would call this lending process the easiest I have ever had. Daniella was always accessible to answer any question within an hour and the loan tracker through FBC made it easy to see my loan process progress. I would recommend FBC mortgage and Daniella any day of the week!
Sandra's Tip: Be organized and turn requested documents in a timely manner, which always helps the process run very smoothly.
Conventional 30 Year Fixed Florida
Wonderful Experience
We had a wonderful experience buying our dream house. Daniella was always so knowledgeable, responsive and helpful in every step of the way. They notified me and followed up with every little detail. And the best of all was the amazing interest rate, that was the lowest compared to the other banks. I highly recommend them.
Conventional 30 Year Fixed Florida
La mejor experiencia
Daniela es excelente persona, responsable, oportuna y muy profesional en lo que hace. Fue una experiencia inolvidable como la cumunicacion hacia nosotros. Súper encantado con ella y la empresa que representan... si adquiero otra propiedad no dudaría en volverla hacer con FBC Mortgage.
Luis's Tip: Tengan confianza en esta financiadora que los va orientando paso a paso cómo va el proceso.
FHA 30 Year Fixed Florida
You are in great hands with Daniella
Not only she is very knowledgeable and helpful, but she also has an amazing personality. She was on top of the process and helped us resolve the few issues that we encountered with ease. She explained everything very detailed and answered all of our questions.
Conventional 30 Year Fixed Florida
Simply AMAZING!!!
Daniella Serrano made this whole process so much easier. She was attentive, always kind, professional and she worked with integrity. I would recommend Daniella to everyone!
FHA 30 Year Fixed Florida
great service
it was an absolute pleasure working with both Danielle and Canice they both went above and beyond to help me close on my house.
Furinx's Tip: Be open be yourself they have your back
FHA 30 Year Fixed Florida
Amazing
Daniella is fantastic. No matter what I needed or question I had she was always there to guide me along the way.
Conventional 30 Year Fixed Florida
Top of the Line experience
This was our first home purchase and Daniella was very helpful. She went above and beyond to make sure we have no issues for our closing. We had constant communications and she would always take our calls and call us back right away.
Juan's Tip: Keep doing what you do Daniella :)
Conventional 30 Year Fixed Florida
Exceeded our expectations
Daniella was great to work with. She was quick to respond to our questions and wishes and kept us fully informed along the way. The loan estimates were very close to the final outcome.
Conventional 30 Year Fixed Florida
Loan Process Review
All personnel involved displayed total professionalism. They provided us with pertinent information during every step of the process. I would recommend Daniella and the FBC team to future customers. Outstanding team.
VA Florida
Mortgage
The whole process was relatively easy. Daniella and Juan answered. My questions in a very timely manner and were very helpful.
Conventional 30 Year Fixed Florida
Seamless and painless
Daniella and Johneen, helped make buying our first house an absolute breeze and never made us feel an ounce of stress.
VA 30 Year Fixed Florida
Excellent & knowledgeable
Daniella is extremely knowledgeable and was on top of her game during this entire process. She made this easy and stress free and was the consummate professional.
Jacqueline's Tip: Seek out Daniella
FHA 30 Year Fixed Florida
Service
Working with Daniella was an awesome experience. She was always professional and available. Her customer service during our loan process was second to none. She was very prompt and ALWAYS responded to our emails and phone calls right always. FBC should be proud to have someone of her caliber to represent their company. I would definitely recommend friends and family to her for future home purchasing. AWESOME CUSTOMER SERVICE!!!!!!!
Charles's Tip: None
VA 30 Year Fixed Florida
EXCEEDED expectations! OUTSTANDING!
Ms Serrano was very professional and knowledgeable. She was always available and even responding to questions outside working hours. She replyed and answered every single one of them. I felt I was in good hands, she was always working on solutions keeping an outstanding balance between customer satisfaction and lender's regulations. OUTSTANDING!
Ray's Tip: n/a
FHA 30 Year Fixed Florida
Wonderful Experience
Everyone I had communication with during this process was outstanding! I’m very grateful for the kindness I received from Daniella, she’s a wonderful person. Thank you
FHA 30 Year Fixed Florida
Efficient and Seamless Mortgage Performance
We realized that the process would be much different than prior to the 2007-10 mortgage crisis, but were still very surprised at how much things had been tightened up! Fortunately we had Daniella Serrano of FBC to walk and guide us through all the documentation requirements, continuously supporting and encouraging us as we endeavored to secure and provide all the necessary financial information that was required by the "dreaded" underwriter! At every step, Daniella kept us well informed of progress being made and that there was light at the end of the tunnel. Her super positive attitude throughout the whole procedure certainly made what could have been a tedious and stressful time a lot more tolerable and we can't speak highly enough of Daniella. If our experience is indicative at all of the service FBC and their people provide their customers on a regular basis, I would highly recommend them to those looking to arrange a mortgage (and be sure to ask for Daniella!)
Conventional 30 Year Fixed Florida
