Daniella Serrano

100% of customers would recommend Daniella Serrano

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Customer Reviews

4.9 of 5
22 Reviews
Responsiveness 100%
Product met needs 100%
Competitive rate 100%

Reviews for Daniella Serrano

February 17, 2021 at 11:13 AM
Recommend's Daniella

Excellent Customer Service

I worked with Daniella on my loan application. She constantly monitored progress of the process, and offered useful recommendations as I evaluated various options. I found Daniella to be very professional, knowledgeable and pleasant to work with. She’s also conscientious and very responsive. I had a great experience working with her and her team.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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February 11, 2021 at 8:15 PM
Recommend's Daniella

Great experience!

I enjoyed working with Daniella. Her level of professionalism, energy, knowledge and responsiveness is second to none. She is also a great listener which helped to make the process a great experience.

Julyne's Tip: Daniella works in a busy region, yet makes herself available. You won’t wait days before hearing back from her. I highly recommend her.

FHA Florida
Closed on time
Responds quickly
Loan met my needs

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January 28, 2021 at 7:19 AM
Recommend's Daniella

Great Experience

Our loan officer was prompt, and so quick to respond with any information or questions that we had. She was very professional, and we thoroughly enjoyed working with her. She updated us without us even having to ask, and always was available to help.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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November 05, 2020 at 9:39 AM
Recommend's Daniella

Easy process and great communication

I would call this lending process the easiest I have ever had. Daniella was always accessible to answer any question within an hour and the loan tracker through FBC made it easy to see my loan process progress. I would recommend FBC mortgage and Daniella any day of the week!

Sandra's Tip: Be organized and turn requested documents in a timely manner, which always helps the process run very smoothly.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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September 30, 2020 at 1:24 PM
Recommend's Daniella

Wonderful Experience

We had a wonderful experience buying our dream house. Daniella was always so knowledgeable, responsive and helpful in every step of the way. They notified me and followed up with every little detail. And the best of all was the amazing interest rate, that was the lowest compared to the other banks. I highly recommend them.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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September 25, 2020 at 4:57 PM
Recommend's Daniella

La mejor experiencia

Daniela es excelente persona, responsable, oportuna y muy profesional en lo que hace. Fue una experiencia inolvidable como la cumunicacion hacia nosotros. Súper encantado con ella y la empresa que representan... si adquiero otra propiedad no dudaría en volverla hacer con FBC Mortgage.

Luis's Tip: Tengan confianza en esta financiadora que los va orientando paso a paso cómo va el proceso.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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September 17, 2020 at 3:16 PM
Recommend's Daniella

You are in great hands with Daniella

Not only she is very knowledgeable and helpful, but she also has an amazing personality. She was on top of the process and helped us resolve the few issues that we encountered with ease. She explained everything very detailed and answered all of our questions.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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September 12, 2020 at 7:48 PM
Recommend's Daniella

Simply AMAZING!!!

Daniella Serrano made this whole process so much easier. She was attentive, always kind, professional and she worked with integrity. I would recommend Daniella to everyone!

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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September 08, 2020 at 2:42 PM
Recommend's Daniella

great service

it was an absolute pleasure working with both Danielle and Canice they both went above and beyond to help me close on my house.

Furinx's Tip: Be open be yourself they have your back

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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August 27, 2020 at 7:03 PM
Recommend's Daniella

Amazing

Daniella is fantastic. No matter what I needed or question I had she was always there to guide me along the way.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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August 21, 2020 at 5:11 PM
Recommend's Daniella

Top of the Line experience

This was our first home purchase and Daniella was very helpful. She went above and beyond to make sure we have no issues for our closing. We had constant communications and she would always take our calls and call us back right away.

Juan's Tip: Keep doing what you do Daniella :)

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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May 01, 2020 at 12:48 PM
Recommend's Daniella

Exceeded our expectations

Daniella was great to work with. She was quick to respond to our questions and wishes and kept us fully informed along the way. The loan estimates were very close to the final outcome.

Conventional 30 Year Fixed Florida
Responds quickly
Loan met my needs

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April 29, 2020 at 11:36 AM
Recommend's Daniella

Loan Process Review

All personnel involved displayed total professionalism. They provided us with pertinent information during every step of the process. I would recommend Daniella and the FBC team to future customers. Outstanding team.

VA Florida
Closed on time
Responds quickly
Loan met my needs

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April 24, 2020 at 8:33 AM
Recommend's Daniella

Mortgage

The whole process was relatively easy. Daniella and Juan answered. My questions in a very timely manner and were very helpful.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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March 19, 2020 at 5:50 PM
Recommend's Daniella

Seamless and painless

Daniella and Johneen, helped make buying our first house an absolute breeze and never made us feel an ounce of stress.

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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March 01, 2020 at 12:34 PM
Recommend's Daniella

Excellent & knowledgeable

Daniella is extremely knowledgeable and was on top of her game during this entire process. She made this easy and stress free and was the consummate professional.

Jacqueline's Tip: Seek out Daniella

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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February 05, 2020 at 12:13 PM
Recommend's Daniella

Service

Working with Daniella was an awesome experience. She was always professional and available. Her customer service during our loan process was second to none. She was very prompt and ALWAYS responded to our emails and phone calls right always. FBC should be proud to have someone of her caliber to represent their company. I would definitely recommend friends and family to her for future home purchasing. AWESOME CUSTOMER SERVICE!!!!!!!

Charles's Tip: None

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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January 16, 2020 at 7:18 PM
Recommend's Daniella

EXCEEDED expectations! OUTSTANDING!

Ms Serrano was very professional and knowledgeable. She was always available and even responding to questions outside working hours. She replyed and answered every single one of them. I felt I was in good hands, she was always working on solutions keeping an outstanding balance between customer satisfaction and lender's regulations. OUTSTANDING!

Ray's Tip: n/a

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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December 26, 2019 at 2:57 PM
Recommend's Daniella

Wonderful Experience

Everyone I had communication with during this process was outstanding! I’m very grateful for the kindness I received from Daniella, she’s a wonderful person. Thank you

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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December 22, 2019 at 1:20 PM
Recommend's Daniella

Efficient and Seamless Mortgage Performance

We realized that the process would be much different than prior to the 2007-10 mortgage crisis, but were still very surprised at how much things had been tightened up! Fortunately we had Daniella Serrano of FBC to walk and guide us through all the documentation requirements, continuously supporting and encouraging us as we endeavored to secure and provide all the necessary financial information that was required by the "dreaded" underwriter! At every step, Daniella kept us well informed of progress being made and that there was light at the end of the tunnel. Her super positive attitude throughout the whole procedure certainly made what could have been a tedious and stressful time a lot more tolerable and we can't speak highly enough of Daniella. If our experience is indicative at all of the service FBC and their people provide their customers on a regular basis, I would highly recommend them to those looking to arrange a mortgage (and be sure to ask for Daniella!)

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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