Reviews for Daniella Serrano
Working with Daniella was an awesome experience. She was always professional and available. Her customer service during our loan process was second to none. She was very prompt and ALWAYS responded to our emails and phone calls right always. FBC should be proud to have someone of her caliber to represent their company. I would definitely recommend friends and family to her for future home purchasing. AWESOME CUSTOMER SERVICE!!!!!!!
Charles's Tip: None
VA 30 Year Fixed Florida
EXCEEDED expectations! OUTSTANDING!
Ms Serrano was very professional and knowledgeable. She was always available and even responding to questions outside working hours. She replyed and answered every single one of them. I felt I was in good hands, she was always working on solutions keeping an outstanding balance between customer satisfaction and lender's regulations. OUTSTANDING!
Ray's Tip: n/a
FHA 30 Year Fixed Florida
Efficient and Seamless Mortgage Performance
We realized that the process would be much different than prior to the 2007-10 mortgage crisis, but were still very surprised at how much things had been tightened up! Fortunately we had Daniella Serrano of FBC to walk and guide us through all the documentation requirements, continuously supporting and encouraging us as we endeavored to secure and provide all the necessary financial information that was required by the "dreaded" underwriter! At every step, Daniella kept us well informed of progress being made and that there was light at the end of the tunnel. Her super positive attitude throughout the whole procedure certainly made what could have been a tedious and stressful time a lot more tolerable and we can't speak highly enough of Daniella. If our experience is indicative at all of the service FBC and their people provide their customers on a regular basis, I would highly recommend them to those looking to arrange a mortgage (and be sure to ask for Daniella!)