Daniella Serrano

100% of customers would recommend Daniella Serrano

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Customer Reviews

5 of 5
10 Reviews
Responsiveness 100%
Product met needs 100%
Competitive rate 100%

Reviews for Daniella Serrano

May 01, 2020 at 12:48 PM
Recommend's Daniella

Exceeded our expectations

Daniella was great to work with. She was quick to respond to our questions and wishes and kept us fully informed along the way. The loan estimates were very close to the final outcome.

Conventional 30 Year Fixed Florida
Responds quickly
Loan met my needs

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April 29, 2020 at 11:36 AM
Recommend's Daniella

Loan Process Review

All personnel involved displayed total professionalism. They provided us with pertinent information during every step of the process. I would recommend Daniella and the FBC team to future customers. Outstanding team.

VA Florida
Closed on time
Responds quickly
Loan met my needs

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April 24, 2020 at 8:33 AM
Recommend's Daniella

Mortgage

The whole process was relatively easy. Daniella and Juan answered. My questions in a very timely manner and were very helpful.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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March 19, 2020 at 5:50 PM
Recommend's Daniella

Seamless and painless

Daniella and Johneen, helped make buying our first house an absolute breeze and never made us feel an ounce of stress.

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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March 01, 2020 at 12:34 PM
Recommend's Daniella

Excellent & knowledgeable

Daniella is extremely knowledgeable and was on top of her game during this entire process. She made this easy and stress free and was the consummate professional.

Jacqueline's Tip: Seek out Daniella

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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February 05, 2020 at 12:13 PM
Recommend's Daniella

Service

Working with Daniella was an awesome experience. She was always professional and available. Her customer service during our loan process was second to none. She was very prompt and ALWAYS responded to our emails and phone calls right always. FBC should be proud to have someone of her caliber to represent their company. I would definitely recommend friends and family to her for future home purchasing. AWESOME CUSTOMER SERVICE!!!!!!!

Charles's Tip: None

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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January 16, 2020 at 7:18 PM
Recommend's Daniella

EXCEEDED expectations! OUTSTANDING!

Ms Serrano was very professional and knowledgeable. She was always available and even responding to questions outside working hours. She replyed and answered every single one of them. I felt I was in good hands, she was always working on solutions keeping an outstanding balance between customer satisfaction and lender's regulations. OUTSTANDING!

Ray's Tip: n/a

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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December 26, 2019 at 2:57 PM
Recommend's Daniella

Wonderful Experience

Everyone I had communication with during this process was outstanding! I’m very grateful for the kindness I received from Daniella, she’s a wonderful person. Thank you

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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December 22, 2019 at 1:20 PM
Recommend's Daniella

Efficient and Seamless Mortgage Performance

We realized that the process would be much different than prior to the 2007-10 mortgage crisis, but were still very surprised at how much things had been tightened up! Fortunately we had Daniella Serrano of FBC to walk and guide us through all the documentation requirements, continuously supporting and encouraging us as we endeavored to secure and provide all the necessary financial information that was required by the "dreaded" underwriter! At every step, Daniella kept us well informed of progress being made and that there was light at the end of the tunnel. Her super positive attitude throughout the whole procedure certainly made what could have been a tedious and stressful time a lot more tolerable and we can't speak highly enough of Daniella. If our experience is indicative at all of the service FBC and their people provide their customers on a regular basis, I would highly recommend them to those looking to arrange a mortgage (and be sure to ask for Daniella!)

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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