FBC Mortgage, LLC

95% of customers would recommend FBC Mortgage, LLC

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Customer Reviews

4.8 of 5
14032 Reviews
Responsiveness 97%
Product met needs 99%
Competitive rate 97%
Real Estate Pro Reviews 185
October 07, 2020 at 11:35 AM

Unnecessary delay?

We could've gotten some needed docs faster if we had online accounts w/ SSA, IRS and the credit agencies. If we had known on day one to create those accounts, we would've had the docs well in advance of the closing, but we ended up needing to get some of the docs by mail last minute which delayed the closing.

Conventional Florida

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October 07, 2020 at 11:27 AM
Recommend's Sam

Review of FCB

Sam's team really went above and beyond — even with the irs.gov shutdown they helped to make out refi go smoothly!

Loan Officer
Other 30 Year Fixed Alabama
Closed on time
Responds quickly
Loan met my needs
Branch: Birmingham, AL
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October 07, 2020 at 11:22 AM
Recommend's Matthew

Just awesome

Must say Matthew and his staff are just great people, they really provided the best customer service and experience. I would definitely recommend them. A special thanks to victor for his Exceptional work couldn’t ask for more.

Loan Officer
FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Tampa, FL
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October 07, 2020 at 11:21 AM
Recommend's Brooke

Great Experience!

Brooke was great throughout the entire process. She answered all of my (many) questions and was a pleasure to work with.

Loan Officer
USDA Texas
Closed on time
Responds quickly
Loan met my needs

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October 07, 2020 at 11:20 AM
Recommend's Heath

Great as always

Once again, Heath and his team made the process of purchasing investment property smooth and seamless. Thanks again to the team for helping us.

Loan Officer
Conventional 15 Year Fixed Oklahoma
Closed on time
Responds quickly
Loan met my needs
Branch: Edmond, OK
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October 06, 2020 at 11:35 PM
Recommend's Marcos

Dream home

Close in about two months due to issues with the initial FHA loan, if not would be faster.

Candido's Tip: Submit all documents quick and dont waif for the bank to ask you for new documents

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Coconut Creek, FL
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October 06, 2020 at 5:17 PM

First home buyer

Kelli was absolutely amazing! She was incredible and so informed from the very beginning! We would absolutely recommend her to everyone we know! Thank you so much for helping us through this process we appreciate all your hard work!!

FHA 30 Year Fixed Arizona
Closed on time
Responds quickly
Loan met my needs
Branch: Victorville, CA
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October 06, 2020 at 11:08 AM
Recommend's Marci

Great Job Team!!!

Marci and her team were friendly and supportive throughout the process of obtaining our loan.

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Orlando, FL
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October 06, 2020 at 10:53 AM
Recommend's Chris

Refinancing

Refinancing process went very well less time consuming as we expected. Our loan originator Chris Mangus action were appreciatable

Loan Officer
Conventional 20 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: La Jolla, CA
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October 05, 2020 at 8:03 PM
Recommend's Cory

Great service!

We were well informed all along the way, and Cory was a great help, a real professional.

Loan Officer
Conventional 30 Year Fixed Kentucky
Closed on time
Responds quickly
Loan met my needs
Branch: Owensboro, KY
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October 05, 2020 at 6:31 PM

The Review

Our close date had to be moved from the 9/26 to 9/29. Due to kitchen cabinets potentially being late. On the 28th I contacted Chicago Title to find out about closing. They contacted Rob, had a conversation, then Rob contacted me. He was very apologetic as he informed me, that our closing might be pushed back to 9/30. I asked why, he stated the appraiser had contracted COVID-19. I was a bit upset, he calmed me and said he had been working on the issue, he just hadn't updated me as to what was going on. Well, Rob and his team were able to get all the issues resolved with the underwriter (over writer) and we closed on time 9/29! Thank you Rob!

Arron's Tip: Next time, even though it may not be great news. Let the customer know, so they can plan for it!

Conventional 30 Year Fixed Texas
Closed on time
Loan met my needs
Branch: San Antonio, TX
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October 05, 2020 at 5:09 PM
Recommend's Tiffany

So helpful! Made everything easy!

Tiffany was easy to get in touch with to answer all our questions. She walked us through the process and always kept us updated.

Loan Officer
Conventional 30 Year Fixed Alabama
Closed on time
Responds quickly
Loan met my needs
Branch: Huntsville, AL
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October 05, 2020 at 2:26 PM

Rating my Lender.

I think Mr. Powell and his Team did a wonderful job in helping achieve my goal.

Vilma's Tip: Mr. Powell was very Professional and patient when he need my paper work. Especially papers that I requested and it took some time to come. I will surely recommend him and his Team.

FHA 30 Year Fixed Georgia
Closed on time
Responds quickly
Loan met my needs
Branch: Monroe, GA
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October 05, 2020 at 1:38 PM
Recommend's Jared A.

Definitely recommend

I was very satisfied with the assistance and information received during the process of my loan. I was informed until I was approved. Thanks for the great customer service from the whole staff.

Loan Officer
FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Orlando, FL
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October 05, 2020 at 9:44 AM
Recommend's Kelly

Very Satisfied Customer

This is the second time that I have had the pleasure of working with Kelly Taylor, Alyssa Miller and the rest of the FBC Mortgage team! First with my initial home mortgage loan and now my refinance loan. Just like my first encounter I have experienced nothing but genuine outstanding service. If you are looking for a professional team that provides great service contact Kelly Taylor and the rest of the FBC Mortgage team! I am forever grateful for the opportunities that I have experience with this team. Thank you all so much!!!!

Loan Officer
VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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