Marcos Rivera

91% of customers would recommend Marcos Rivera

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Customer Reviews

4.6 of 5
11 Reviews
Responsiveness 90%
Product met needs 100%
Competitive rate 100%

Reviews for Marcos Rivera

11 days ago at 10:16 PM
Recommend's Marcos

2 for 2

Second purchase and second time using FBC Mortgage. Our agent was Marcos Rivera for both transactions, and he was the most professional and helpful. We also recommended Marcos to some friends, when they were shopping around for a lender and they went with Marcos. Overall experience with FBC has been great!

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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December 12, 2018 at 12:56 PM
Recommend's Marcos

Felicia Svaighert

Marc, Marcos, and Canice Cannales was awesome to work with. Had the opportunity to speak to all of them. It was evident that the team wanted to meet our expectations and have us in our home. Every time we spoke you can tell she was doing everything she can to ensure closing was successful. She was positive and very energetic even though we didn't initially close on time. She knew what our needs were and she was always timely with her communication. Whether it was a phone call or email there was no delay from her.

Felicia's Tip: Have everyone communicate at the level of Canice Cannales and that would be a great help to future clients.

FHA 30 Year Fixed Florida
Responds quickly
Loan met my needs

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December 06, 2018 at 10:15 PM
Recommend's Marcos

What a trial!

I have only minor issues with Marcos Rivera and Juan Arias, although they managed to lose or mis-request items on occasion. The real problem was with the nit-picking of the person(s) (unnamed) who had to approve the loan. Some of the material they requested was absurd. Why would anyone be concerned with a $50 balance on a credit card (having paid entire owed amount every month for years!) when evaluating our suitability for a $450,000 loan? The whole process started in August 2018 and did not get completed until 4pm the afternoon before closing at 11 am the next morning! It took so long the credit checks and paperwork had to be resubmitted several times. Why? We were assured several times that our income and credit worthiness was not in question. Sadly, we were practically forced to use FBC by the lender. A $30 K credit towards upgrades was dependent on our choosing FBC or one of two other mortgage companies. The builder did not tell us about the other companies until we complained about FBC more than two months into the mortgage process.

Alan's Tip: Pay cash!

Lender Response
We apologize for any inconvenience you may have encountered with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. Due to the complex nature of your loan program, all lenders are required to source funds that go to the closing table. If you transfer money around to various accounts before the loan closing, you will always be asked by our Underwriting team to source the origination of the funds. This is standard lending procedure.
Jumbo 5/1 Adjustable Rate Mortgage (ARM) Florida
Closed on time
Responds quickly
Loan met my needs

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November 19, 2018 at 2:34 PM

marcos

Marcos did a great job bringing us to the finish line good communication very professional

Other Florida

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October 11, 2018 at 7:49 AM
Recommend's Marcos

New Home

Marcos worked very hard to get us approved after another mortgage company leaf us behind.

Ryan's Tip: Communication

FHA 30 Year Fixed Florida
Loan met my needs

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October 03, 2018 at 9:16 PM
Recommend's Marcos

Isles of Collier Preserve

All the people that I have worked with from FBC Home Mortgage where AWESOME...

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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July 15, 2018 at 6:45 AM
Recommend's Marcos

Loan review

Everything went smoothly and everyone was always there to help you

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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June 03, 2018 at 10:18 AM
Recommend's Marcos

15934 Rain Lilly Way - Westlake

Marcos was excellent. He kept me updated, explained every step of the process, and was professional at all times. The title agent was awesome as well. D. Stewart was very helpful and thorough!

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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November 29, 2017 at 12:03 PM
Recommend's Marcos

Surpassed Expectations

Marcos Rivera, was always very professional, knowledgeable and committed to help us achieve this milestone. We started working on this back in June 2017. Always very patient and pleasant to speak with, he explained and guided us through this tedious and complicated process. Marcos went above and beyond, and we are grateful for all his help. We would certainly recommend him to anyone going through this process. THANK YOU!

FHA Florida
Closed on time
Responds quickly
Loan met my needs

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November 29, 2017 at 11:21 AM
Recommend's Marcos

Surpassed Expectations

Marcos Rivera, was always very professional, knowledgeable and committed to help us achieve this milestone. We started working on this back in June 2017. Always very patient and pleasant to speak with, he explained and guided us through this tedious and complicated process. Marcos went above and beyond, and we are grateful for all his help. We would certainly recommend him to anyone going through this process. THANK YOU!

FHA Florida
Closed on time
Responds quickly
Loan met my needs

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September 08, 2017 at 10:47 AM
Recommend's Marcos

Outstanding services

Marcos made the home buying experience a smooth process. As a first-time home buyer I was clueless about the process and all the paperwork involved; Marcos was always ready to answer any questions and more than happy to help with anything he could, making the process as simple as possible. He goes above and beyond to help and I couldn't have asked for a better experience!! Would definitely highly recommend Marcos!

Conventional Florida
Closed on time
Responds quickly
Loan met my needs

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