FBC Mortgage, LLC

95% of customers would recommend FBC Mortgage, LLC

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Customer Reviews

4.8 of 5
12458 Reviews
Responsiveness 97%
Product met needs 99%
Competitive rate 97%
Real Estate Pro Reviews 154
1 day ago at 9:27 AM
Recommend's Jorge

Thank you FBC

Jorge, Rolando and Anna did an excellent job with my mortgage approval process they were always taking care of everything I needed also they guided me towards getting my loan approved no headaches no nothing I would recommend FBC 100% to anybody looking for their home purchase needs thanks guys!

Loan Officer
FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Coconut Creek, FL
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1 day ago at 8:15 PM
Recommend's Amy

Brentwood, CA Home loan assistance

Team Costa; Amy, Cindy and Sheryl, were very friendly, attentive, honest, competitive and sincere along our journey. We couldn't have asked for a better team in our pursuit of California happiness after my relocation during Covid. Thank you Team Costa, from the Jackson's!

Brian's Tip: Communication and Transparency is key

Loan Officer
VA 30 Year Fixed California
Closed on time
Responds quickly
Loan met my needs
Branch: Tracy, CA
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2 days ago at 9:43 AM
Recommend's Norman P.

Thank you FBC

Norman Bocci was fantastic. He remained calm and patient during many complications of this loan. Got it done in record time. And a special shout out to Alice who was an enormous help gathering documents and pushing organizations to expedite information. We are now in a beautiful home and appreciate all the work that went in to helping us.

Loan Officer
Jumbo Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Merritt Island, FL
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3 days ago at 5:13 PM
Recommend's Jonathan

Ridgecrest Ct.

Everyone was great that I worked with. However John was super. Always answered the phone when I called and had the answers.

Loan Officer
Conventional 15 Year Fixed Pennsylvania
Closed on time
Responds quickly
Loan met my needs
Branch: Pittsburgh, PA
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3 days ago at 2:42 PM
Recommend's Jennifer

Awesome

Awesome team nothing but good things to say about the team

Loan Officer
FHA 30 Year Fixed Florida
Responds quickly
Loan met my needs
Branch: Orlando, FL
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3 days ago at 1:59 PM
Recommend's David

always reliable, anticipates any and all potential issues

I've been coming to David for my mortgages and refinances for twenty years, so we've worked together probably five times. He's absolutely unflappable. It's certainly a relief to know that even a complicated and fraught process will come off without a hitch with him at the helm.

Loan Officer
Conventional 15 Year Fixed Arizona
Closed on time
Responds quickly
Loan met my needs
Branch: Scottsdale, AZ
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3 days ago at 1:47 PM
Recommend's Noemi

Super Satisfied

Was an awesome experience working with Noemi, she’s great at what she does! Super informative and returns calls and emails right away! Thanks for everything Noemi!!

Loan Officer
Conventional 30 Year Fixed California
Closed on time
Responds quickly
Loan met my needs
Branch: Bakersfield, CA
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3 days ago at 1:28 PM
Recommend's Jennifer

DHI

It's was a pleasure for me to deal with FBC MORTGAGE

Loan Officer
FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Orlando, FL
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3 days ago at 1:06 PM
Recommend's Robert

Amazing

I want to thank FBC Mortgage. They are a great company to work with. Especially Robert and Sara were joy and very helpful through the process. I couldn't thank them enough.

Loan Officer
Conventional 30 Year Fixed California
Closed on time
Responds quickly
Loan met my needs
Branch: Victorville, CA
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3 days ago at 1:00 PM
Recommend's Lisa

Easy to work with

Lisa Wheeler at FBC Mortgage was very helpful and quick to answer questions. I would recommend her to anyone I know that is looking for a loan or help with refinancing.

Doris's Tip: Call now to take advantage of low rates.

Loan Officer
Conventional 30 Year Fixed Florida
Responds quickly
Loan met my needs
Branch: Tampa, FL
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3 days ago at 12:33 PM
Recommend's Matt

Amazing service

fbc was the best choice for us. They were always there when we needed them, very professional and friendly. We felt safe with them as new home owners. We highly recommend fbc for your mortgage needs. Thank you Fbc

Loan Officer
VA 30 Year Fixed Florida
Responds quickly
Loan met my needs
Branch: Lake Mary, FL
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3 days ago at 12:16 PM
Recommend's GIl

Happy Customer

I would like to thank you guys for all the hard work you did assisting me. It means the world to me.

Loan Officer
VA 30 Year Fixed Oklahoma
Closed on time
Responds quickly
Loan met my needs
Branch: Muskogee, OK
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3 days ago at 5:11 AM
Recommend's Lynn

Outstanding

Thank you very much Lynn, You did a fantastic job, Ann-Marie and I really do appreciate your efforts in some vexing circumstances. Doubtless, that you have to handle the financing of two homes to the same person in a six-week period of time. Let's put it this way, we will not purchase another home unless you handle the financing'. Thank you very much, Ennio and Ann-Marie Cantore

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Builder Division
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5 days ago at 12:32 AM
Recommend's Amanda

Great job!

We refinanced our home in 2020 and we were very pleased with the service we received from Amanda. She was professional and responsive, and made sure the process was completed in a timely manner. She went out of her way to explain what was involved in the process and what she needed from us to complete our refinance with minimal effort. We will definitely use Amanda again for our financing needs and highly recommend her to others.

Loan Officer
VA 30 Year Fixed California
Closed on time
Responds quickly
Loan met my needs
Branch: Roseville, CA
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6 days ago at 3:54 PM
Recommend's Eric

A Satisfied Customer

Eric Remy is personable, friendly, and efficient. We are satisfied customers. The second time around was as stress-free and seemingly effortless as the first. Keep up the good work! Thank you.

Willie's Tip: "Trust the Process"

Loan Officer
VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Gainesville, FL
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6 days ago at 9:20 PM
Recommend's Amy

Excellent Customer Service

Amy & Cindy were amazing! We purchased a new build and they made sure the builders had paperwork done on time. They did an excellent job of following up with the builder if emails went un answered. Excellent communication with us, very pleasant and easy to work with!

Loan Officer
FHA 30 Year Fixed California
Closed on time
Responds quickly
Loan met my needs

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7 days ago at 1:33 PM
Recommend's Michael

Excellent service

Michael has provided me with excellent service. He not only helped me in getting my refinance procedure processed, he also educated me on ways to continue to handle my financial affairs. He was very patient with me, and explained anything that I didn't understand. I have already referred some friends to work with him, and I will continue to do so.

Carmen's Tip: Explain to your loan officer of your financial needs and of any limitations that you have.

Loan Officer
Conventional 30 Year Fixed California
Closed on time
Responds quickly
Loan met my needs
Branch: Victorville, CA
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8 days ago at 3:00 PM
Recommend's Matt

Longest closing ever

The process seems unorganized as I dealt with about 4 or 5 different people throughout process and then rather than asking for all the certain documents needed up front, I got multiple emails over a week time period of needing more and more statements. Then at closing after lender failed to check the gift letter and bank account numbers from wire transfer to ensure matched, we sat at closing for 2.5 hours while they tried to figure out why they didn’t have this confirmation and played a blame game between me and title and lender. We felt the lenders responsibility was to confirm these numbers matched before closing, and if they needed more proof they should’ve reached out for what needed to make sure smooth close. However Chris was very helpful throughout process with explaining all the numbers and fighting for us during a crazy rate changing time! He always returned calls/emails immediately.

Kyle's Tip: Confirm if using gift funds that they have matched account numbers from gift letter and the wire transfer.

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Lake Mary, FL
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8 days ago at 9:40 AM
Recommend's Mike

Great experience with refinance

Our loan officer Jack Flaherty did a great job servicing our loan. He was prompt, and attentive! We had a great experience.

Loan Officer
Conventional 15 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Charlotte, NC
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8 days ago at 10:52 PM
Recommend's Joanne L.

Fantastic Service

In just a few words, Joanne was just fantastic. Her personal and professional approach to securing our was just fantastic!!!

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Coconut Creek, FL
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9 days ago at 5:09 PM
Recommend's Brad

New Home Financing

Brad was so helpful with my recent purchase. I was selling a house in San Antonio and buying a house in Belton, TX. Whenever I had questions or concerns, he was always available to assist me. He is a great guy and I would definitely recommend him to anyone trying to purchase a home. Thanks Brad! Sandy Hull

Sandra's Tip: Follow the steps provided by the lender and have all your financial information ready to submit.

Loan Officer
Conventional 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs
Branch: San Antonio, TX
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9 days ago at 3:57 PM
Recommend's Kevin

VA Mortgage

Kevin of FBC assisted me with my very first mortgage. He helped me from beginning to end and was able to make this a smooth and easy process. Thank you Kevin and FBC!

Keenan's Tip: Ask questions every step of the way.

Loan Officer
VA 30 Year Fixed Kentucky
Closed on time
Responds quickly
Loan met my needs
Branch: Owensboro, KY
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9 days ago at 3:03 PM
Recommend's Amanda

Amanda Benson & FBC Mortgage - Above and beyond!

We've completed two transactions in the past year with Amanda Benson @ FBC Mortgage, a conforming + HELOC purchase and a jumbo re-fi on the same property. The experience was outstanding in all respects - open and regular communication, timeliness, providing options that were responsive to our needs - these were all part of our process. During our purchase transaction the title company made an error on the recording. Amanda spotted the issue after the loan had closed and offered to coordinate a correction, which she did at no extra cost. This was "above and beyond" service. We would highly recommend Amanda & FBC!

Loan Officer
Jumbo 30 Year Fixed California
Closed on time
Responds quickly
Loan met my needs
Branch: Roseville, CA
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9 days ago at 1:08 PM
Recommend's Marci

Solid service

The entire team were professional and efficient throughout the entire process

Loan Officer
Conventional 30 Year Fixed Florida
Responds quickly
Loan met my needs
Branch: Orlando, FL
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9 days ago at 12:40 PM

The Worst Experience of My Life

From beginning to end the mortgage process was nothing short of a nightmare. From the start of my application, I never heard from my loan officer, Jim Lewis. With an initial closing date of 3/26, I was reassured that we would meet the closing deadline and encouraged to end my lease on 3/31. As a first-time homebuyer, I expected to receive communication throughout the process about where we are and what was to come but unfortunately, I was left with unanswered calls, texts, emails, constant delays, and miscommunication. The file took 3 weeks to even get processed to underwriting as we were awaiting an appraisal that was never ordered. As the 3/26 deadline grew closer, communication worsened and until my loan began processing, I had no communication with Jim Lewis. During the underwriting process issues arose when incorrect application information was put into my file. The underwriters had to rush to meet the 3/26 deadline due to lack of action of Jim Lewis. Through this rushed process I only received communication from the loan processor who kept me abreast of what was to come. My closing was pushed back from 3/26 to 3/29. I was supposed to receive the closing disclosure on the 25th to ensure a closing on 3/29. This was received at the absolute last minute and was incorrect. When I notified Jim Lewis, he brushed it off and ensured we would still be closing 3/29. As the deadline for my notice to vacate approached, I grew anxious as I had not received conditional approval and the closing was still not scheduled. I received word on 3/26 that we would indeed not be closing on time again and Jim Lewis was still unheard from. On 3/29 we were told the closing was confirmed and that underwriting did their final approval on 3/26 and I should move forward with wiring cash to close funds and the remainder of steps needed to close. The Attorney's office had a deadline of 5pm to receive the clear to close documents and again not to my surprise those were never received. Thanks to my builder (which was odd that they would be receiving communication regarding my file before myself), I received an update about the underwriting team needing to do a second approval before a clear to close could be issued. This was after my funds were wired and of course no word from Jim Lewis or processor. I made countless calls, left several voicemails, emails and texts for them to go unanswered. Finally, after 6pm I received a call from Jim Lewis explaining what was happening and that ultimately the closing possibly could get pushed back if underwriting could not issue the CTC in time. The MORNING of my closing (less than 2 hours before scheduled closing) is when I received approval and my clear to close. While still frustrated with the process I was glad to be at the finish line or so I thought. At closing, the attorney went to process all the documents I signed but the underwriter could not give final approval as the wire that was sent differed from the amount that was provided in the gift letter. The day prior before wiring the funds, I asked my loan processor to confirm if it would be okay if my fiancé' wired the gift and the additional funds needed to close. She received word from Jim Lewis that this would be okay to do, and I should proceed to wire. As I sat at the attorney's office awaiting this process to be rectified, I had not heard from Jim Lewis or processor. I had to wait for a document to be sent to the attorney's office for signature. No apology or again communication from either party. The following day, I thought I would be in the clear with FBC and never had to deal with this incompetent team again, I received an email saying that they forgot to include an important FHA document and I had to return to the attorney's office once again to sign off. This was the nail in the coffin! The mishaps and lack of communication was enough. I had been inconvenienced every step of the process. Jim should not be in this profession as he lacks the knowledge and tact that a loan officer needs. I hate that this was my first home buying experience, but I will ensure everyone I know never purchases a home through FBC.

Alden's Tip: If you see FBC as your lender, RUN. The google reviews are accurate, they are the worst to deal with.

Loan Officer
FHA 30 Year Fixed Georgia
Loan met my needs
Branch: Atlanta, GA
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9 days ago at 11:51 AM
Recommend's Bud

Great turn around!

Bud and Debbie are the best in the business! They gave my wife and I the best service you could ask for. Very responsive and great rate I could find too!

Loan Officer
Conventional 15 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Jupiter, FL
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9 days ago at 9:17 AM
Recommend's Krista

Quick and efficient!

Krista and her team were very professional and knew exactly what info we needed to provide. We originally tried an online broker for our refi. What a mistake! 5 months and they still didn’t have us done. Krista completed us in less than 5 WEEKS.

Richard's Tip: Never use an online mortgage broker

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Tampa, FL
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9 days ago at 8:01 AM
Recommend's Gordon

Excellent Customer Service

Working with Gordon was a very pleasant experience. He took the time to answer any question I had. He responded promptly to texts, phone calls and emails even after normal business hours. He definitely gained my trust and respect. The process seemed grand but if you have all your documents lined up it really isn't and Gordon made it even better with his live personality, great customer service and immense knowledge on the process. I highly recommend him.

Loan Officer
Conventional 30 Year Fixed Georgia
Closed on time
Responds quickly
Loan met my needs
Branch: Atlanta, GA
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9 days ago at 11:52 PM
Recommend's Joanne L.

A Satisfied customer !

As a prior regional manager for a mortgage company, I was extremely impressed at Joanne’s knowledge, professionalism and ability to close our loan within 30 days. I would highly recommend Joanne and FBC to anyone seeking a mortgage.

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Coconut Creek, FL
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