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Reviews for Matthew McDuffee
Not User Friendly
FBC was recommended as the preferred lender by the seller of my home. I used them but there was no communication whatsoever throughout our process other than when they needed something. I also dealt with 3-4 different people and when I asked one a question, it was rerouted. Make your process simple for your client, not more complicated. One point of contact and not multiple. One person who actually wants your business vs making you feel like a number, only communicating through email, and then offering rates that aren't comparable to the market rate. What did they do well? They did listen when I asked. They did also respond and were timely in their process but the process is way too complicated with too many hands for a customer. Simplify.
Conventional Florida
Refi
All were very helpful
Other 20 Year Fixed Florida
Loan
Matt and the team was great genny and andrew. Had some last minute hiccups but matt came thru and really appreciate it
FHA 30 Year Fixed Florida
Helpful and Informative Lender
FBC, Matt, and his team were very helpful during the mortgage process. We went with FBC as they were the preferred lender for our new construction builder. We appreciated their timely and easy to understand emails and they were available by phone when we had follow-up questions.
Conventional 30 Year Fixed Florida
Amy N
FBC and the Matt McDuffee team were wonderful to work with. Our rate was very competitive. The process was smooth and timely. Would definitely recommend them and use them again!
Conventional 15 Year Fixed Florida
Avex
Worked with Matt McDuffee right from the start.Matt was very helpful helping us get approved.He walked us through the whole process,letting us know what documentation we needed to get and what to expect moving forward.We did have a miscommunication about the interest rate early in the process but we resolved it.
Philip's Tip: Ask a lot of questions & make sure everyone is on the same page We didn’t know anything about buying down points & we were never explained that it was an option, it made all the difference in us getting to the payment we wanted
Conventional 30 Year Fixed Florida
Getting through the loan process
I believe this is our fourth home purchased and we have used FBC with Team Matthew McDuffee every time. Like always Matt and his team were very professional, courteous and helpful getting through the process. We had a couple of hiccups but we worked through them and were able to close on house in time.
Ivan's Tip: Have all your needed documents in hand and sent to them quickly so the process continues to move forward.
VA 30 Year Fixed Florida
A great experience
This team was the absolute best throughout the entire process they kept me well informed and answer my questions in a timely manner FBC made my homebuying experience pleasure thank you
Denzel's Tip: If you have questions ask them. This team made sure I was informed
VA 30 Year Fixed Florida
Excellent service!!
It was so easy and comprehensive from the pre-approval to the closing. Highly recommended.
Conventional 30 Year Fixed Florida
Awesome
Matthew and his team was awesome. and made my first time home buying experience a wonderful experience. Thank you.
FHA 30 Year Fixed Florida
Great refi experience!
Matthew and his team were wonderful to work with! They helped me in every step of the way and I am very satisfied with my closing experience with FBC.
FHA 30 Year Fixed Florida
Amazing team work.
Matt and his team made the process seamless. They were extremely helpful and responsive to my questions.
Conventional 30 Year Fixed Florida
Thank you Lisa Collins
We are VERY THANKFUL!! the very last week before our closing was the hardest, but all of you were so helpful, I want to thank specially to LISA COLLINS, she was very patient. diligent. Lisa, we could not make it without you!
Fredy's Tip: Try to request the documents (paystubs, bank statements) not so many times,
Conventional 30 Year Fixed Florida
Extremely Happy!
This Team was a pleasure to work with. Very professional and explained each step of the way. There was no guessing. I was so impressed with their site. You are given an account so you can monitor the status of your loan. Any questions I had (via email) I would get an answer within the hour if not sooner. Hands down the mortgage company I would again and again work with. I can't emphasize that enough! I HIGHLY recommend/will recommend to my family and friends.
Alvaro's Tip: I assure you that won't regret calling them.
FHA 30 Year Fixed Florida
Matt is AMAZING!!
This is the second time I’ve had the privilege to work with Matt. He takes the time to listen and execute your needs. He knows exactly what documents you need up front, as there are no surprises along the way. I have purchased several homes over the years and he is without a doubt the most knowledgeable and professional agent I have worked with.
Conventional 30 Year Fixed Florida
Awesome team of people
Working with the McDuffee team purchasing our new home was an wonderful experience that will always be remembered. Spencer Lumina and Lisa Kenneally are Grade A professionals and were a pleasure to work with. Can't thank the staff of FBC Mortgage enough for making the mortgage experience one to remember. If you're looking for a great group of people to assist you with purchasing an home, hit up team McDuffee at FBC Mortgage.
Calandra's Tip: Be punctual with getting required documents..
FHA 30 Year Fixed Florida
New Chapter
Recently i went through several life changing events. Found the perfect home for my needs and then was geeatly blessed with a caring team and work hard with me every step of the way to get me losed and in my new home. My gratitude too the team.
FHA 30 Year Fixed Florida
Refinance
FCC made my refinance process so easy. I'm very happy I contacted them to handle my refinancing.
Conventional 30 Year Fixed Florida
Good experience
We had a good experience and would come back when needed.
VA 30 Year Fixed Florida
Very efficient and thorough
FBC Mortgage was very efficient and thorough. Our questions were always answered in a timely manner. We were very pleased with the entire process.
VA 30 Year Fixed Florida
I am lucky to have found FBC
Initially when I reached out to FBC with an existing pre-approval from another lender, and only called to bounce some concerns off a second lender. However, In my first call to FBC I was connected to Andrew Clower, whose professionalism, integrity, and knowledge swept me off my feet. He took time to explain the full picture of standard requirements and what to expect. I left that call feeling like my original lender wasn't the right option, and took a few days to think more on Andrew's insight. The following Monday morning I reached back out to FBC, Andrew took the lead on the loan and quickly started gathering deliverables and documentation that underwriting would require. He talked me through the whole underwriting process and did not leave me in the dark once. We closed in 30 days without having a single hiccup and I give all of the credit to Andrew and his team! THANK YOU FBC for making my first home buying experience one to remember!
FHA 30 Year Fixed Florida
Home buying the right way
Friendly office, professional from beginning to end, efficient and quick. The process is as simple as it can get.
Conventional 20 Year Fixed Florida
Satisfied customer
Lisa Kenneally was the processor for our loan, she was professional, prompt and efficient. She definitely knew what she was doing and the process went very smooth because of her. Spencer Lumina was our loan officer and he was very professional, efficient and prompt in answering our questions and returning our calls.
Gary's Tip: Have all your documents ready to submit
VA 30 Year Fixed Florida
Bay to Bay
Excellent service and communication. Addressed all questions and concerns promptly
Christopher's Tip: Addressed all questions and concerns promptly
VA 30 Year Fixed Florida
Excellent Services!!
Thanks to the FBC Mortgage group that helped me through the process of buying our home. It was all fast and without difficulties.
FHA 30 Year Fixed Florida
FBC
Did not feel the transaction went smoothly as it could have. A lot of Miss steps along the way and miscommunication or lack there of.
Scott's Tip: Keep clients updated. Do away with automated system
Conventional 30 Year Fixed Florida
Helpful Along the Way!
FBC was great throughout our home buying process. Not only did we lock in a great rate and feel educated about our decision, but we also received great service and the team was always willing to answer any questions we had and help any way they could!
FHA 30 Year Fixed Florida
