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Reviews for Matthew McDuffee
Home purchase
The process went smoothly aside from setting up the home insurance which caused a delay in closing on time.
Sarah's Tip: Send your documents immediately and look into home insurance quotes on your own.
Conventional 30 Year Fixed Florida
So happy!
My husband and I just closed on our first home thanks to FBC Mortgage. Any questions we had along the way were answered in a timely manner and everyone we came into contact with was professional and very easy to work with. We would definitely recommend them to anyone in the market to buy a home!
FHA 30 Year Fixed Florida
Prompt and efficient
Very smooth process each team member was amazing
Matthew's Tip: None
Conventional 30 Year Fixed Florida
Good experience
We had a very happy with Matt. He was responsive and worked all the time to get us approved. The only area for concern is that some of his team members didn’t communicate well, but he always resolved the issue quickly.
Conventional 30 Year Fixed Florida
2136
Only one small complaint. I was emailed the final closing disclosure at 5:00 pm. The most important document and nobody bothered to call or text to tell me it was there.
VA 30 Year Fixed Florida
Great support & service from beginning to keys in hand!
My wife and I had a great experience through the whole process. I especially the videos on what to expect at each step of the process. Loved follow up emails and calls to make sure that we had everything we needed. When ever we had a question there was someone there to answer our questions. It was truly a nice journey with a tour guide to tell you what exciting thing was next. At the end of the journey was our dream house. Thanks you guys so much for everything!
FHA 30 Year Fixed Florida
Windy Ridge
Good experience overall. There is some confusion on my end about the rate lock procedure. I believe I could make a better decision on this if I have enough information upfront. I have got a thorough explanation on the closing disclosure.
Conventional Florida
Review
Thanks to every one on your team for a very pleasant mortgage experience. and many thanks to Emily for answering all my many questions.
VA 30 Year Fixed Florida
FBC Mortgage went above and beyond for us
From start to finish Matthew and his team at FBC Mortgage went above and beyond for us to make sure that our home buying experience was smooth. Anytime we had a question or concern they answered quickly and honestly. I would highly recommend them!
FHA 30 Year Fixed Florida
My opinion
Gnc did a great job., but at the very last minute the under writer needed more. The issue should have been worked out ahead of time, not 5:00 night before closing.
Conventional 30 Year Fixed Florida
The pleasure of working with FBC
The team is just amazing Roberto was more like a big brother than a Banker and that made process easier ,to sum up the team overall is that their just a phenomenal group...
Damian's Tip: Provide the lender with the required documents asap and the process will be smooth sailing .
FHA 30 Year Fixed Florida
Awesome
Best experience! Answered alll and every question. Made it enjoyable
FHA 30 Year Fixed Florida
Thankful
This team worked hard to make this loan work when it was at the max limit. We had a few hiccups and they continued to do all they could to make it work.
Malerie's Tip: Provide documents ASAP when they are requested.
FHA 30 Year Fixed Florida
Knowledgeable and helpful
Matt was very knowledgeable and helpful throughout the entire process. He was available and followed up on all my questions. He was also supportive during a stressful process.
Jessica's Tip: Have patience and be timely with all your paperwork.
Conventional 30 Year Fixed Florida
FBC Mortgage Provides Excellent Service
I'm so glad that I Selected FBC Mortgage to handle the refinance of my home. The team in Tampa were very knowledgeable, highly professional and compassionate towards my needs. Special thanks to Matt, Julie and Lisa, I'm very grateful for their tireless efforts help make the process smooth and successful.
Michael's Tip: The step by step videos that Matt sent for each new milestone in the process were very good, insightful and calming.
FHA 30 Year Fixed Florida
Excellent!
The entire process was so great! Blake Bocci was incredibly patient with my many questions and went above and beyond to help us understand the entire process and be less stressed through it. The rest of the team was also very helpful and made sure we knew what was happening at all times. Another person I would like to especially point out is Lisa Collins who was very responsive when I needed her and also went above and beyond to make sure we knew what was happening and making the process smooth for us
Conventional 30 Year Fixed Florida
Handerhan
Emily Goesch did an amazing job of walking this computer illiterate through the on line options.
Hugh's Tip: Follow Emily"s instructions
Conventional 30 Year Fixed Florida
Finacial lender
I was very pleased how well our process was executed.
Marcus's Tip: Prepare ahead for a big investment such as financially stable.
Other 30 Year Fixed Florida
McDuffee Review
Working with Matt and FBC was a pleasure. They made being a first-time homebuyer easy, and I am happy to say that the process was made much easier because of them.
Chelsey's Tip: Keep close tabs on your email during the process
FHA 30 Year Fixed Florida
Great Home Mortgage Service
Kept informed of the loan processing and worked hard for timly closure after many delays
VA 30 Year Fixed Florida
MY OPINION
THE PEOPLE I WORKED WITH WERE ABSOLUTELY GREAT PEOPLE. BUT MY OPINION IS THAT AS A CLIENT I DID TO MUCH WORK FOR THIS HOUSE. I FEEL THAT I SHOULDN'T HAVE TO DO SO MUCH WORK AS FAR AS PAPERWORK AND GETTING INFORMATION FROM OTHER STATES AND SO FORTH. I FEEL LIKE I WAS STRESSED IN THIS PROCESS
Marisol's Tip: IF YOU CAN WORK WITH THEM MORE..AND GIVE CLIENTS LESS STRESS
Lender Response
We apologize for any inconvenience you may have encountered with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. Due to the complex nature of your loan program, we are required to ask for many documents that are submitted to multiple levels. If there was a duplicate request, we regret any miscommunication. We will use this experience as a training opportunity for our company.FHA 30 Year Fixed Florida
Don Campbell & Diane Johnson's Home Buying Experience
Matthew and his team were all very professional, friendly, and efficient. They have great customer service skills and quickly responded to any of our questions and concerns. Great working with them.
Diane's Tip: None. Everything was great.
USDA 30 Year Fixed Florida
Great Team
The whole team was quick to respond and organize everything needed to process my request for a home loan. I appreciate everything that was done to help me through he process and we are very happy to have a new home.
FHA 30 Year Fixed Florida
Andrew Clower and His Team
Matt, Andrew, and their team provided excellent service during this process. Andrew took his time explaining different options and making sure he helped us choose the best loan program for our future. Andrew and Lisa were also able to close our loan in 21 days! I will definitely be coming back to Andrew in the future for any refinance or purchase of another home. Thank you!
Conventional 30 Year Fixed Florida
Great Job!
Thank you for making it easy for me buying my house.
Conventional 30 Year Fixed Florida
