Top Loan Officers for FBC Mortgage, LLC
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Reviews for FBC Mortgage, LLC
FBC Rocks!!!
My wife and I were in the market to refinance our home that we purchased last year due to the competitive rates that we heard were being offered. We reached out to our credit union and received a rate that we felt was competitive but after talking to a close friend, he recommended we contact FBC who he had recently refinanced with. After a brief conversations with Chris Mangus in which I provided some personal info, he was able to give us a rate that was over .50% lower than that of the credit union. The process albeit lengthy, was well worth the wait as it will save us over $200,000 over the life of the loan. Chris was very communicative throughout the process and kept us up to date on delays and made the process seamless for us from start to finish. I would definitely recommend FBC and Chris to anyone I know in the market for a new home loan or refinance.
Loan Officer
Conventional 20 Year Fixed California
Great Experience
Ashley and Stephanie were terrific, always patient, never grumpy. I’m not a computer expert, but they led me through the process. Could not have been a better experience.
Conventional 30 Year Fixed Georgia
Great!
Francisco and his team have been extremely professional and proactive. Great to work with.
FHA Georgia
Home of my dreams
Very friendly and attentive, I had a hard time with everything being done electronically but George was very patient and walked me through every step of the way.
Conventional 30 Year Fixed Florida
Friendly Service
The entire staff was very friendly and responded to emails in a timely fashion. Most documents are available online and use DocuSign.
Brad's Tip: Compare rates and negotiate - don't just accept the rate they quote.
Loan Officer
Conventional 30 Year Fixed Florida
Not a great experience
Please understand that really don't relish in giving anyone a negative review. As a first-time homebuyer the experience was just less than ideal and I was stressed the entire time. My realtor begged me to use her preferred lender because she said her lender was extremely responsive and communicative and she knows I would have the best experience. I told her no thank you, I'm already working with a lender and I'm comfortable with him. That was a big mistake. Spencer just wasn't as responsive as I felt a lender should be, especially when there were hiccups in the process 10 days before closing. There basically was no sense of urgency on his part when I encountered a problem. He didn't respond to or keep my realtor in the loop at all, forcing me to be the go between for him and the realtor in order to keep everyone on the same page about what was happening. The day before closing the title company calls me and says they haven't received necessary paperwork from his team and my closing may have to be pushed back. Luckily it didn't, but once again no sense of urgency. As a first time home buyer, it just felt like my little loan wasn't a priority at all. I'm extremely responsive and returned all paperwork in a timely manner. When I was asked to produce a document that I couldn't produce 10 days before closing I emailed him and called to see how we could salvage the deal and make it to closing. I received an email saying he was busy and would call me in the morning. Morning comes and still no call from him. I had to call him to see whether or not I would have a place to live in 10 days. Luckily we were able to salvage the deal but the sense of urgency when there was a major hiccup was just not there and it certainly made me feel like my little loan wasn't a priority. I understand loan officers deal with multiple clients at once but overall the customer service could have been better.
Bryana's Tip: Go with a lender that already has a good relationship with your realtor so the communication will be seamless.
Loan Officer
Conventional 30 Year Fixed Florida
Amazing!
Kristin was incredibly helpful throughout the whole process. She was quick to respond to any communication/inquiries, supportive and great at streamlining the overall process.
Loan Officer
Conventional Florida
Smooth Transition
Cory contacted us very promptly and anytime that we had a question was available promptly to answer. We never did meet him in person which I was somewhat disappointed with.
Loan Officer
Conventional 30 Year Fixed Kentucky
Team Effort and Communication
Lisa and her team were on the ball from day one. Then entire team communicated well, explained exactly what was needed when, and then confirmed receipt so that we could rest assured that our loan was moving forward!
Conventional 30 Year Fixed Florida
Awsome
Jeni and her team are the best!!
Loan Officer
FHA Florida
Easy and stress free experience for these first time home buyers
I didn't think getting a mortgage loan would've been as easy as they made it out to be. Very helpful every step of the way!
Conventional 30 Year Fixed Oklahoma
Awesome Service and Easy Process
Shelly was OUTSTANDING!! She ensured that everything with my loan was done correctly and helped along the way. I can't say enough about how quick her email replies were and phone calls to explain something. When I had a question she had an answer! This process was made simple by Shelly and her team at fbc.
Loan Officer
VA 30 Year Fixed Florida
Great Experience!
Shevlin made the loan process too easy. She left no questions unanswered, was very punctual, and acted as true professional. I can't wait to look into another home purchase and use Shevlin's services again!
Loan Officer
VA 30 Year Fixed Florida
Great Rate, Quick Communication, Convenient Loan Portal
Matched an excellent rate from another mortgage company. Worked with us to close quickly during the pandemic. Always available for communication and paperwork was all handled easily online.
Conventional 30 Year Fixed Pennsylvania
John Bausch
Keith Bice's office was super nice and helpful with us getting our mortgage.
Loan Officer
Conventional 30 Year Fixed Alabama
