Spencer Lumia

78% of customers would recommend Spencer Lumia

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Customer Reviews

4.4 of 5
9 Reviews
Responsiveness 78%
Product met needs 100%
Competitive rate 100%

Reviews for Spencer Lumia

6 days ago at 5:45 PM
Recommend's Spencer

Excellent work!!!

Spencer Lumia is an outstanding loan officer. He alway kept us informed on what’s going on, and he was available and quickly responded to any questions we had. He made this entire process less stressful. He is a great asset to your company. I will definitely recommend this company and loan officer to anyone!!!

Darine's Tip: N/a

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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July 12, 2021 at 3:04 PM
Recommend's Spencer

Re mortgage

FBC was a pleasure to work with!! Very efficient!! Moved things in a timely manner and my Agent Spencer Lumia did a fabulous job for me !! Highly recommended!!!!!!

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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January 25, 2021 at 4:35 PM
Recommend's Spencer

Don't go to anyone else!

If you're getting a mortgage, go to Spencer! Spencer! He has a no-nonsense approach to the mortgage process and will get you through it. He consistently provided me with updatesd on my mortgage application and provided incredibly accurate insights throughout the entire process. Spencer provided me with cost-effective options to get the best terms on my mortgage. I've bought other properties in the past but never had a competent team like Spencer and his colleagues.

VA Florida
Closed on time
Responds quickly
Loan met my needs

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January 13, 2021 at 6:07 PM
Recommend's Spencer

Outstanding Experience

Spencer Lumia is an outstanding lender. He was excellent in communicating throughout the whole process. He was able to answer all my questions and get my loan closed quickly without any issues. Overall great experience!

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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November 16, 2020 at 11:36 PM
Recommend's Spencer

Kept Me Informed and Has a Strong Team

I worked with Spencer starting in May 2020 on a new construction as their preferred lender. While the home was in construction, Spencer and his team worked to keep me informed and my loan current throughout the process. They took the extra steps to call or text if there when there was something that was time sensitive. Due to building delays with the pandemic, my loan closing was adjusted twice, but Spence and Lisa worked to keep me posted and things moving to ensure that we had the right loan lock period and things in place when it was back on again. I would definitely work with Spence again for the purchase of another home and highly recommend FBC.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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October 01, 2020 at 1:11 PM

Not a great experience

Please understand that really don't relish in giving anyone a negative review. As a first-time homebuyer the experience was just less than ideal and I was stressed the entire time. My realtor begged me to use her preferred lender because she said her lender was extremely responsive and communicative and she knows I would have the best experience. I told her no thank you, I'm already working with a lender and I'm comfortable with him. That was a big mistake. Spencer just wasn't as responsive as I felt a lender should be, especially when there were hiccups in the process 10 days before closing. There basically was no sense of urgency on his part when I encountered a problem. He didn't respond to or keep my realtor in the loop at all, forcing me to be the go between for him and the realtor in order to keep everyone on the same page about what was happening. The day before closing the title company calls me and says they haven't received necessary paperwork from his team and my closing may have to be pushed back. Luckily it didn't, but once again no sense of urgency. As a first time home buyer, it just felt like my little loan wasn't a priority at all. I'm extremely responsive and returned all paperwork in a timely manner. When I was asked to produce a document that I couldn't produce 10 days before closing I emailed him and called to see how we could salvage the deal and make it to closing. I received an email saying he was busy and would call me in the morning. Morning comes and still no call from him. I had to call him to see whether or not I would have a place to live in 10 days. Luckily we were able to salvage the deal but the sense of urgency when there was a major hiccup was just not there and it certainly made me feel like my little loan wasn't a priority. I understand loan officers deal with multiple clients at once but overall the customer service could have been better.

Bryana's Tip: Go with a lender that already has a good relationship with your realtor so the communication will be seamless.

Conventional 30 Year Fixed Florida
Closed on time
Loan met my needs

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September 09, 2020 at 1:30 PM
Recommend's Spencer

Great Service!

Spencer made the entire loan process a breeze. He was always available for a phone call and quickly responded to emails. Thank you so much. I would highly recommend!

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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July 06, 2016 at 6:30 PM
Recommend's Spencer

Informative

Spencer is very knowledgeable, informative, patient and kind. There were some issues with title of the house, and being a first time buyer, of course this made me nervous. Spencer was there to answer all my questions, and put my mind at easy. Spencer and his team worked diligently to make this happen for me.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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June 01, 2016 at 10:36 PM

First buyer

I think there could have been more communication

Annette's Tip: I think there could have been more communication

Lender Response
We apologize for your experience with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. We will be contacting you to discuss your specific situation and make every attempt to resolve your experience with FBC Mortgage, LLC.
FHA 30 Year Fixed Florida
Closed on time
Loan met my needs

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