Shelly Klein

95% of customers would recommend Shelly Klein

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Customer Reviews

4.9 of 5
171 Reviews
Responsiveness 100%
Product met needs 100%
Competitive rate 98%
January 16, 2021 at 1:08 PM
Recommends Shelly

Exceptional Service

We felt confident with Shelly Klein from our very first phone call. She was knowledgeable, confident, cautious, and reassuring. She walked us through each step and answered any questions we had along the way with a very quick response. The process went smoothly and on time. Besides being very competent, she was very kind and caring. Just the right combination for going through such a complicated and important process. We would definitely call on Shelly Klein again and recommend her highly without any reservations. Thank you Shelly!

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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December 31, 2020 at 6:01 AM
Recommends Shelly

The Super Star Team

Outstanding service, on a scale of 1 to 10 I would rate Ms. Klein and her team a absolute 10. Ms Klein is a true profession who understands customer service, always answer my questions and returned all of my phone calls, emails, and texts well within 24 hours. Having bought several homes, this by far was my best experience ever.

Robert's Tip: Shelly, and her team are fantastic each and everyone of them are superstars. The absolutely best loan experience ever they will take extra care of your needs.

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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December 04, 2020 at 12:07 PM

Great Experience!

Shelly did a great job of guiding us through the process of purchasing our first home. We are incredibly grateful to have had the opportunity to work with Shelly and the FBC team!

Conventional Florida

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December 03, 2020 at 2:39 PM
Recommends Shelly

Customer Service is the Best Around

Thank you to Shelly, Stephanie and their team for making what could be a stressful experience super smooth and easy. Give them a call before you decide on a lender, you won’t be disappointed

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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November 24, 2020 at 9:54 AM
Recommends Shelly

First Mortgage in 27 years

This was my first mortgage in 27 years, and my wife's first. The process went as smooth as it could possibly go. It was an involved process but Shelly and Sheila, amongst others, kept the process going, communicated well, and followed up flawlessly.

Paul's Tip: If you are self employed, be prepared for additional information. Make sure you have your P&L ready and can prove your income.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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November 19, 2020 at 1:37 PM
Recommends Shelly

Shelly K & Team

Shelly and her team were all awesome to work with. It truly was such an easy process of buying our first house. No questions went unanswered and they went above and beyond to ensure everything worked out for us. There was a slight issue with the house not appraising but they all worked really hard to get it all figured out and kept communication with us.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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November 12, 2020 at 7:34 PM
Recommends Shelly

FBC Rating

In spite of being 3000 miles away, and there being document transmission issues, then a developing hurricane which threatened to postpone the closing, FBC worked very hard to ensure closing would take place on time.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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October 31, 2020 at 8:59 AM
Recommends Shelly

Excellent customer service and personal attention

During my mortgage process, Shelly and her team were amazing! She helped me every step of the way and gave me personal attention. She was very responsive to my every question. Shelly is a definite recommendation to anyone looking for a mortgage. 🙂

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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October 29, 2020 at 1:39 PM
Recommends Shelly

Fantastic!

Shelly, Chris, and the team were fantastic to work with. They worked so hard to get us closed on time. I would highly recommend them!

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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October 27, 2020 at 2:11 PM
Recommends Shelly

David Weekley Home Closing Experience

Great Experience and a smooth process from the mortgage application to closing. Shelly and her team were a pleasure to work with. They were always available to answer questions and were very knowledgeable with the process and lending options. I also had a very pleasant experience with Town Square Title. Again very helpful and always available for questions. I would definitely recommend and would personally consider using both FBC Mortgage and Town Square Title for my next home purchase!

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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October 22, 2020 at 8:02 PM
Recommends Shelly

Excellent Customer Service

FBC mortgage gave me a great experience from start to finish. They made it very easy to provide all the documentation necessary. They stayed in constant communication and got me the best rate possible with a pool included!

Jason's Tip: As always, stay organized and on top of things.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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October 01, 2020 at 2:32 PM
Recommends Shelly

Friendly Service

The entire staff was very friendly and responded to emails in a timely fashion. Most documents are available online and use DocuSign.

Brad's Tip: Compare rates and negotiate - don't just accept the rate they quote.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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October 01, 2020 at 5:06 AM
Recommends Shelly

Awesome Service and Easy Process

Shelly was OUTSTANDING!! She ensured that everything with my loan was done correctly and helped along the way. I can't say enough about how quick her email replies were and phone calls to explain something. When I had a question she had an answer! This process was made simple by Shelly and her team at fbc.

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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September 28, 2020 at 6:18 PM
Recommends Shelly

A great loan experience

I had great support from my loan officer. Made the process as smooth as it could be. I would definitely recommend Shelly.

Mark's Tip: be prepared with financial statements

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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September 27, 2020 at 8:59 AM
Recommends Shelly

Great Service

Loved working with Shelly and FBC. Very Informational and very easy to reach!

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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September 17, 2020 at 5:53 PM
Recommends Shelly

Review JEC

Great service. Very easy and helpful agents.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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September 17, 2020 at 4:29 PM
Recommends Shelly

Waterset

The team at FBC was very quick and reliable when it came to all of my needs for my closing. The team would reach out to me very quickly when I needed them.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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September 17, 2020 at 9:54 AM

Mixed Feelings

Everything went great until the day of closing, it was very stressful and unorganized and I was being asked for documents that i was never asked for before- all just a few hours before we were scheduled to close. Nick Furbee was extremely helpful the entire process, he has been wonderful. I would give him a 5 star review. They did apologize for their mistakes which I appreciate but closing day was very stressful and that could have all been avoided.

VA Florida

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September 10, 2020 at 4:53 PM
Recommends Shelly

Extremely Satisfied

Great experience throughout. Shelly and all involved were timely and very informative along the way. I would not hesitate to seek services through FBC and particularly Shelly if ever required again.

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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September 05, 2020 at 8:31 AM
Recommends Shelly

Seamless Experience

Helpful every step of the way. Never felt rushed or behind on anything. Always addressed questions promptly.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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September 03, 2020 at 8:19 AM
Recommends Shelly

Amazing

they were all fantastic

Davy's Tip: the best place to get a mortgage

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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August 26, 2020 at 3:35 PM
Recommends Shelly

3rd time was a charm...again

This is the 3rd time we have worked with Shelly and FBC and the technology, communication and service was even better than the last 2 times!

Frank's Tip: The more organized you are the easier it will be.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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August 21, 2020 at 7:30 PM
Recommends Shelly

Phenomenal Service

Shelly Klein and her team provided A plus service for our VA loan. It was clear that Shelly and her team were working for us. Shelly went above and beyond to help us every step of the way. We could not be happier to have chosen FBC Mortgage and to have been assigned Shelly as our loan officer. We are very appreciative and would highly recommend FBC and Shelly!

Melanie's Tip: Shelly is a VA home loan expert!

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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August 21, 2020 at 4:44 PM
Recommends Shelly

Great Company to work with!

Everyone, including Shelly, at FBC Mortgage were wonderful to work with. They made the process very quick and easy. The whole team is very friendly and knowledgeable and always available to answer questions. I would highly recommend them for your Mortgage needs!

Jamie's Tip: Have all your documents ready right at the start!

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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August 07, 2020 at 7:59 AM
Recommends Shelly

FBC Mortgage

Shelly was extremely helpful, responsive and professional. She provided guidance and was helpful when she explained various aspects of financing, etc. This process went so smoothly it was stress free and Shelly had alot to do with that. Stephanie Vera-Haygood, was also extremely helpful and responsive. What a great team of professionals at FBC. I would recommend them to anyone getting a mortgage.

Lyn's Tip: Prepare your documents early and FBC is a breeze.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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August 01, 2020 at 8:56 PM
Recommends Shelly

FBC Worked with us

FBC team worked with us adjusting dates and details to deliver a perfect Mortgage

David's Tip: Call them, stay in touch communicate all issues, they have done it all before

Conventional Other Florida
Closed on time
Responds quickly
Loan met my needs

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