Shelly Klein

94% of customers would recommend Shelly Klein

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Customer Reviews

4.8 of 5
72 Reviews
Responsiveness 100%
Product met needs 100%
Competitive rate 97%
28 days ago at 4:06 PM
Recommend's Shelly

EXCELLENT EXPERIENCE

Shelly and Stephanie worked diligently with us to make our dream of owning our first home come true! They had impeccable communication and overall just treated us with the utmost respect.

Thomas's Tip: Save all of your documentation that you send over and you will have no problem navigating through the process!

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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March 16, 2018 at 6:38 AM
Recommend's Shelly

Good service

Easy online application. Good communication and prompt assistance to your questions. Step by step guide.

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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March 14, 2018 at 2:04 PM
Recommend's Shelly

Helpful

Shelly was amazing, I have rarely seen someone work as hard as she did. We woould not have closed on our home without her help.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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January 25, 2018 at 4:13 PM
Recommend's Shelly

Smooth process

Very smooth process, able to complete tasks on my time since document reviews were able to be completed online. Documents easily uploaded. Shelly was was also quick to get back to us if questions came up, and very pleasant to work with!

Tracy's Tip: Complete things as they ask, building a house is stressful enough was nice just being done with loan part, at least till right before closing.

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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December 28, 2017 at 4:12 PM
Recommend's Shelly

Easy to work with and great follow up!

It is rare these days to find someone who understands the "customer" in customer service. Shelly and the team were extremely responsive and provided frequent and accurate feedback during the process. I highly recommend the FBC team!

Conventional 15 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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November 20, 2017 at 12:21 PM
Recommend's Shelly

Impressive Handling of Our Mortgage Loan Transaction!

Shelly was referred to us by our son's homebuilder, and she was amazing. We received our loan approval within 9 days after the application was submitted (which was only a couple of days after the contract was signed) and the loan funded 3 days later. She and her FBC team were diligent, professional, courteous and helpful!

John's Tip: Cheryl Frank

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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October 15, 2017 at 2:52 PM
Recommend's Shelly

Happy Customer

Shelly was great. She worked very well with both myself and my realtor keeping us informed along the way. She also worked with me through my first solo house buy and took all the scary out of the process.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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August 22, 2017 at 6:33 PM
Recommend's Shelly

Smooth Transaction

Very smooth transaction. Great communication throughout.

Conventional 20 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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June 21, 2017 at 9:13 AM

Bob & Tina

I would never use or recommend your firm!!!!

Robert's Tip: Use another mortgage firm

Lender Response
We apologize for any inconvenience you may have encountered with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. Due to the complex nature of your loan program, we are required to ask for many documents that are submitted to multiple levels. There may have been times when certain guideline requirements go above and beyond the norm. If there was a duplicate request, we regret any miscommunication. We use all reviews submitted as a training opportunity for our company.
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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May 25, 2017 at 2:31 PM
Recommend's Shelly

Quick but some bumps

Loan was processed quickly but there were some bumps with false reports on credit. Issue was resolved and loan was approved and closed. The real issue is how they try to quantify people into numbers. I don’t really understand why they even have a human contact. All they seem to do is enter info into a computer and see if the computer god says you can have the loan. Seems like something a decent webpage could do as well. They need to bring a human element back to something as subjective as who would be a good mortgage prospect. Problem is then they would have to hire more competent people to make such decisions.

Anthony's Tip: If you have any issues with your credit Call the guy that helped me get my house. 813-298-0280

Conventional 30 Year Fixed Florida
Responds quickly
Loan met my needs

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May 04, 2017 at 4:17 PM
Recommend's Shelly

Professional Mortgage Team

Shelly and team were very professional, diligent and patient throughout the entire process. They always took the time out to answer all of our questions.

Jaron's Tip: Have all of your paperwork organized and uploaded timely which will ensure a smooth process.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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December 15, 2016 at 5:16 AM
Recommend's Shelly

FBC

The process was made easier due to the efficiency of my loan officer

Other 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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September 14, 2016 at 12:28 PM

Used FBC for David Weekley new home purchase

Prior to working with FBC, I had only worked with a small mortgage broker, who provided me with personal advice and service, and looked out for my interests. I am giving 3 stars because we did get through the loan process in a timely fashion and are satisfied with our rate. However, the experience working with FBC was very different from what I was used to. During the process, I dealt with at least 6 different individuals. I had to work with FBC due to buying new construction and I believe that they primarily have the builders interest in mind. I would not choose to work with FBC again but would instead work with my previous mortgage broker.

Sarah's Tip: Do your own research and be prepared. If you are purchasing new construction, read everything carefully and ask questions if something doesn't look right. I ended up paying closing costs above what was initially promised by the builder's sales agent because I wasn't diligent.

Lender Response
We apologize for your experience with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. We will be contacting you to discuss your specific situation and make every attempt to resolve your experience with FBC Mortgage, LLC.
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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July 13, 2016 at 11:42 AM
Recommend's Shelly

Super Job

From the beginning to the end all individuals of FBC helped us navigate the loan process. Each person was introduced and explained their part in the gathering of documents and/or the processing of such.

Curtis's Tip: It was the intro to all personnel and their respective roles in our loan process that made us feel comfortable. If we had questions, often we knew exactly who to call and if not we were handed off to the proper party with ease.

Conventional 15 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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June 29, 2016 at 3:11 PM
Recommend's Shelly

Waterleaf

I thought my experience with FBC went well and the communication throughout the process was good.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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June 01, 2016 at 1:28 PM
Recommend's Shelly

Smoothest Real Estate Transaction I Have Ever Been a Part of!

I cannot say enough positive things about Shelly and the FBC team. I've purchased several homes in the past, and this was by FAR the smoothest transaction. We had a relatively short period of time to complete the process and be ready to close - and they got it done! Everything went like clockwork, with no last minute surprises and a quick & easy closing.

Laura's Tip: Have documentation ready... save all important documents electronically so that they are easily accessible.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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April 22, 2016 at 7:13 AM
Recommend's Shelly

Highly recommend

The process was smooth and painless compared to previous closings. All interactions were friendly and the staff was quick to respond to any questions/concerns.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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March 31, 2016 at 9:58 AM
Recommend's Shelly

swihura's loan

Loan officer Shelly and Portia Prayer are outstanding. Portia's patience is wonderful. She handled all situations with professionalism and grace. An asset to your firm. Thanks to Both. Shelly kept me informed about the loan process and the status of the loan. Good job!

Anton's Tip: When the weight of the paperwork equals the weight of the house your loan will close

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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January 20, 2016 at 10:47 AM
Recommend's Shelly

Mortgage

Excellent experience! Shelly is fantastic!

Rishi's Tip: N/a

Conventional 7/1 Adjustable Rate Mortgage (ARM) Florida
Closed on time
Responds quickly
Loan met my needs

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January 01, 2016 at 11:12 PM
Recommend's Shelly

Carroll's

Shelly did an awesome job, always courteous, communicated well and quickly!! She was awesome!!

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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December 02, 2015 at 4:32 PM
Recommend's Shelly

A

Satisfied. Very easy to get in touch with and timely return of calls.

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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November 25, 2015 at 10:27 AM
Recommend's Shelly

Hassle free mortgage

Shelly has been great. The mortgage process can get hectic, but Shelly made this process easy for me and my family. The mortgage processors were great to work with as well.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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November 22, 2015 at 9:24 AM
Recommend's Shelly

NEVER SAW a person, always through e-mail and phone calls.

Did not see a single person during the entire process.

Lender Response
We apologize for your experience with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. We will be contacting you to discuss your specific situation and make every attempt to resolve your experience with FBC Mortgage, LLC.
VA Other Florida
Closed on time
Responds quickly
Loan met my needs

Share  
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