Shelly Klein

94% of customers would recommend Shelly Klein

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Customer Reviews

4.8 of 5
66 Reviews
Responsiveness 100%
Product met needs 100%
Competitive rate 98%

Reviews for Shelly Klein

5 days ago at 2:52 PM
Recommend's Shelly

Happy Customer

Shelly was great. She worked very well with both myself and my realtor keeping us informed along the way. She also worked with me through my first solo house buy and took all the scary out of the process.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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June 21, 2017 at 9:13 AM

Bob & Tina

I would never use or recommend your firm!!!!

Robert's Tip: Use another mortgage firm

Lender Response
We apologize for any inconvenience you may have encountered with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. Due to the complex nature of your loan program, we are required to ask for many documents that are submitted to multiple levels. There may have been times when certain guideline requirements go above and beyond the norm. If there was a duplicate request, we regret any miscommunication. We use all reviews submitted as a training opportunity for our company.
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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May 25, 2017 at 2:31 PM
Recommend's Shelly

Quick but some bumps

Loan was processed quickly but there were some bumps with false reports on credit. Issue was resolved and loan was approved and closed. The real issue is how they try to quantify people into numbers. I don’t really understand why they even have a human contact. All they seem to do is enter info into a computer and see if the computer god says you can have the loan. Seems like something a decent webpage could do as well. They need to bring a human element back to something as subjective as who would be a good mortgage prospect. Problem is then they would have to hire more competent people to make such decisions.

Anthony's Tip: If you have any issues with your credit Call the guy that helped me get my house. 813-298-0280

Conventional 30 Year Fixed Florida
Responds quickly
Loan met my needs

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May 04, 2017 at 4:17 PM
Recommend's Shelly

Professional Mortgage Team

Shelly and team were very professional, diligent and patient throughout the entire process. They always took the time out to answer all of our questions.

Jaron's Tip: Have all of your paperwork organized and uploaded timely which will ensure a smooth process.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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December 15, 2016 at 5:16 AM
Recommend's Shelly

FBC

The process was made easier due to the efficiency of my loan officer

Other 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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September 14, 2016 at 12:28 PM

Used FBC for David Weekley new home purchase

Prior to working with FBC, I had only worked with a small mortgage broker, who provided me with personal advice and service, and looked out for my interests. I am giving 3 stars because we did get through the loan process in a timely fashion and are satisfied with our rate. However, the experience working with FBC was very different from what I was used to. During the process, I dealt with at least 6 different individuals. I had to work with FBC due to buying new construction and I believe that they primarily have the builders interest in mind. I would not choose to work with FBC again but would instead work with my previous mortgage broker.

Sarah's Tip: Do your own research and be prepared. If you are purchasing new construction, read everything carefully and ask questions if something doesn't look right. I ended up paying closing costs above what was initially promised by the builder's sales agent because I wasn't diligent.

Lender Response
We apologize for your experience with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. We will be contacting you to discuss your specific situation and make every attempt to resolve your experience with FBC Mortgage, LLC.
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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July 13, 2016 at 11:42 AM
Recommend's Shelly

Super Job

From the beginning to the end all individuals of FBC helped us navigate the loan process. Each person was introduced and explained their part in the gathering of documents and/or the processing of such.

Curtis's Tip: It was the intro to all personnel and their respective roles in our loan process that made us feel comfortable. If we had questions, often we knew exactly who to call and if not we were handed off to the proper party with ease.

Conventional 15 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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June 29, 2016 at 3:11 PM
Recommend's Shelly

Waterleaf

I thought my experience with FBC went well and the communication throughout the process was good.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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June 01, 2016 at 1:28 PM
Recommend's Shelly

Smoothest Real Estate Transaction I Have Ever Been a Part of!

I cannot say enough positive things about Shelly and the FBC team. I've purchased several homes in the past, and this was by FAR the smoothest transaction. We had a relatively short period of time to complete the process and be ready to close - and they got it done! Everything went like clockwork, with no last minute surprises and a quick & easy closing.

Laura's Tip: Have documentation ready... save all important documents electronically so that they are easily accessible.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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April 22, 2016 at 7:13 AM
Recommend's Shelly

Highly recommend

The process was smooth and painless compared to previous closings. All interactions were friendly and the staff was quick to respond to any questions/concerns.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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March 31, 2016 at 9:58 AM
Recommend's Shelly

swihura's loan

Loan officer Shelly and Portia Prayer are outstanding. Portia's patience is wonderful. She handled all situations with professionalism and grace. An asset to your firm. Thanks to Both. Shelly kept me informed about the loan process and the status of the loan. Good job!

Anton's Tip: When the weight of the paperwork equals the weight of the house your loan will close

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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January 01, 2016 at 11:12 PM
Recommend's Shelly

Carroll's

Shelly did an awesome job, always courteous, communicated well and quickly!! She was awesome!!

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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December 02, 2015 at 4:32 PM
Recommend's Shelly

A

Satisfied. Very easy to get in touch with and timely return of calls.

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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November 25, 2015 at 10:27 AM
Recommend's Shelly

Hassle free mortgage

Shelly has been great. The mortgage process can get hectic, but Shelly made this process easy for me and my family. The mortgage processors were great to work with as well.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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November 22, 2015 at 9:24 AM
Recommend's Shelly

NEVER SAW a person, always through e-mail and phone calls.

Did not see a single person during the entire process.

Lender Response
We apologize for your experience with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. We will be contacting you to discuss your specific situation and make every attempt to resolve your experience with FBC Mortgage, LLC.
VA Other Florida
Closed on time
Responds quickly
Loan met my needs

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November 21, 2015 at 5:53 AM
Recommend's Shelly

Home loan

Excellent service. Good communication and answered questions in a timely manner.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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November 04, 2015 at 10:56 AM
Recommend's Shelly

It was a delight

Working with Shelly and her team was a true delight. We wanted a quick 30 day closing and even with our unusual situation (had lived overseas for 7 years) she was able to work with us efficiently and professionally to get the closing done on time!

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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July 25, 2015 at 9:12 AM
Recommend's Shelly

Very Pleased with loan originator

I worked with my loan orginator through the entire build process. She was very Professional, responsive and her insight and experience really showed she cared about providing best possible experience. During the entire process my loan originator was my most knowledgeable and trusted person I worked with.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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July 22, 2015 at 5:12 PM

Amazing team of Professionals!

I can't say enough about how wonderful our experience was with Shelly Klein and the team she works with at FBC Mortgage. They consistently went above and beyond to make sure everything was on track and closing as expected. They were so friendly, professional and yet had an amazing personal touch too! FBC went out of their way to stay on top of every situation that came up and made us feel at ease during every step of the mortgage process. They are truly amazing and would recommend them to any of my family or friends! FBC and the team of people who work there are all top notch.

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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June 23, 2015 at 12:00 PM
Recommend's Shelly

Very Helpful and Friendly

Shelly made the process very smooth and was great about getting all the required information upfront so I didn't have to keep submitting the same paperwork. Always very personable and friendly.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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June 08, 2015 at 8:09 AM

Review

Overall good experience. Shelly was very helpful and responsive.

Conventional 30 Year Fixed Florida

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May 14, 2015 at 8:20 PM
Recommend's Shelly

Wonderful customer service!

I had an extremely seamless process securing a loan through FBC. Shelly answered all of my questions in a timely manner and was pleasant and courteous every step of the way. This is a very professional team.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

Share  
May 14, 2015 at 12:52 PM
Recommend's Shelly

EASY PROCESS FOR A FIRST-TIME HOME BUYER

I contacted Shelly Klein from a referral, and I was more than pleasantly surprised. My spouse and I are first-time home buyers and we were a little nervous about the process and all the stuff we had heard. Shelly made it seem "seamless"! She was there to guide us through the entire process. I would definitely recommend Shelly and the FBC staff!

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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April 27, 2015 at 3:48 PM
Recommend's Shelly

Excellent Service

Shelley was very helpful and knowledgable. She made the process easy and stress free.Would definitely recommend FBC to family and friends.

Frederick's Tip: Return all document requested in a timely matter.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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April 21, 2015 at 11:22 AM

Very Helpful

My wife and I have a very different schedule as we travel for work. Shelley was vey accommodating and helpful in guiding us through the process and in getting the best possible rate.

Corey's Tip: Work with Shelley

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

Share  
April 13, 2015 at 7:48 PM
Recommend's Shelly

FBC

We have had a few mortgages in the past and I will say that FBC mortgage from start to finish was the most attentive and worked so hard for us. We are so happy we had the opportunity to work with Shelly Klein and the rest of the team. They were amazing!!!!

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

Share  
February 23, 2015 at 4:35 PM
Recommend's Shelly

Review of Shelly Klein

I worked with Shelly to secure the mortgage for my first home. Shelly was professional, attentive, and very responsive to any questions (which I had a lot) I had along the way. She was able to secure the financing for our home in what seemed like no time at all with no issues or extra leg work for me and my fiance. I have nothing but good things to say about her. I have heard horror stories about mortgages taking months and months to finalize but Shelly made it extremely painless for us. I would recommend Shelly to my family and friends.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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January 01, 2015 at 12:48 AM
Recommend's Shelly

Outstanding experience

Shelly helped make buying my new home as easy as could be!!!

Conventional Florida
Closed on time
Responds quickly
Loan met my needs

Share  
November 17, 2014 at 6:37 AM
Recommend's Shelly

Process was fine, rates are not the lowest

Process was fine, rates are not the lowest

Lender Response
We apologize for your experience with FBC Mortgage. Our goal is to provide the highest level of customer satisfaction. We will be contacting you to discuss your specific situation and make every attempt to resolve your experience with FBC Mortgage.
FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

Share  
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