Shelly Klein

95% of customers would recommend Shelly Klein

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Customer Reviews

4.8 of 5
86 Reviews
Responsiveness 100%
Product met needs 100%
Competitive rate 98%
13 days ago at 1:46 PM
Recommend's Shelly

Great Experience

From the initial application over the phone until questions on the day of closing, the team at FBC Mortgage was always there to answer my questions, no matter the day of the week. They helped explain things in detail when I needed, and ensured I understood the entire process.

FHA Florida
Responds quickly
Loan met my needs

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16 days ago at 12:29 PM
Recommend's Shelly

FBC Mortgage is a professional lender with great customer service!

I have purchased two homes prior to this transaction and I have to say that FBC Mortgage has been by far the best lender I have had the privilege of dealing with. Communication was excellent and the overall process was smooth as silk.

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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February 09, 2019 at 5:26 PM
Recommend's Shelly

Fantastic experience

Very professional and courteous. Answered all of questions and worked continuously to make sure we received the best loan for our needs.

Jeanjne's Tip: Start the process early and have all your documents. They take care of the rest.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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January 23, 2019 at 10:22 PM
Recommend's Shelly

Amazing job

FBC went above and beyond. They have the quickest response time and were such a pleasure to work with. The process was made so simple by everyone over there. Thank you guys so much for getting us from pre-approval to closing so smoothly!

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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January 16, 2019 at 9:56 AM
Recommend's Shelly

Out of state

Everyone we dealt with throughout the mortgage process were very nice, kind, patient and dedicated to getting us our mortgage easily. It was an easy experience as they kept it calm and doable for us as we are out of state.

Philip's Tip: Stephanie and Shelley make you fell like a friend. Ask for them.

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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November 14, 2018 at 1:51 PM
Recommend's Shelly

Great experience

I am a person who asks a lot of questions because I like to be educated and knowledgeable about different subjects and Shelly was great and attentive at answering all questions I had thoroughly and promptly.

Matthew's Tip: Do your research and ask a lot of questions.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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November 14, 2018 at 1:09 PM
Recommend's Shelly

HomeOwner

This is our second home purchase using FBC and Shelly as our lender. Shelly and Stephanie were helpful through out every step of the process.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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October 27, 2018 at 1:58 PM

Unbelievable Service!

Shelly help us with every step of the loan process. She was very knowledgeable and professional and answer all our questions. Stephanie and Jim made the process incredibly smooth and they were always available to answer our many questions and concerns. We will not hesitate to recommend Stephanie, Shelly and Jim Haney to family and friends.

Irvin's Tip: If you follow FBC timelines your process will be stress free!!

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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July 26, 2018 at 1:58 PM
Recommend's Shelly

Professional Lenders

Considering that we had to go through the closing process in less than 30 days, the FBC team did an awesome job of gathering information and being available at all times.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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May 31, 2018 at 3:48 PM
Recommend's Shelly

Saddow review

The FBC team did an amazing job. One of the most seamless and simple/transparent mortgages I ever setup (and this was my sixth!). Many thanks to Shelly and her team, they were great to work with throughout the entire process.

Stephen's Tip: none, all was great

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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May 30, 2018 at 8:31 PM
Recommend's Shelly

Great job for a long distance/extended period transaction.

We moved from South Dakota to Florida and were only getting a small mortgage. We were not certain of specific time for our move and many other details. FBC was very good at getting the information from us that was needed and getting things arranged as required.

Conventional 15 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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May 18, 2018 at 6:28 PM
Recommend's Shelly

Pretty Darn Smooth!

I am a Realtor and have been in Real Estate for almost 20 years. The Lending laws and guidelines have really toughened up over the recent years so I was prepared, but Shelly Klein and her team that included Nick and Ana really worked hard to make this a pleasant experience. They took time when I had questions and Shelly always made herself available to go over things. I really enjoyed working with this team! Thanks to Laura at Town Square Title too!

Kimberly's Tip: Have your paperwork ready to go, take a deep breath and know everything they are doing ultimately protects you and your transaction!

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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March 21, 2018 at 4:06 PM
Recommend's Shelly

EXCELLENT EXPERIENCE

Shelly and Stephanie worked diligently with us to make our dream of owning our first home come true! They had impeccable communication and overall just treated us with the utmost respect.

Thomas's Tip: Save all of your documentation that you send over and you will have no problem navigating through the process!

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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March 16, 2018 at 6:38 AM
Recommend's Shelly

Good service

Easy online application. Good communication and prompt assistance to your questions. Step by step guide.

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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March 14, 2018 at 2:04 PM
Recommend's Shelly

Helpful

Shelly was amazing, I have rarely seen someone work as hard as she did. We woould not have closed on our home without her help.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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January 25, 2018 at 4:13 PM
Recommend's Shelly

Smooth process

Very smooth process, able to complete tasks on my time since document reviews were able to be completed online. Documents easily uploaded. Shelly was was also quick to get back to us if questions came up, and very pleasant to work with!

Tracy's Tip: Complete things as they ask, building a house is stressful enough was nice just being done with loan part, at least till right before closing.

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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December 28, 2017 at 4:12 PM
Recommend's Shelly

Easy to work with and great follow up!

It is rare these days to find someone who understands the "customer" in customer service. Shelly and the team were extremely responsive and provided frequent and accurate feedback during the process. I highly recommend the FBC team!

Conventional 15 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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November 20, 2017 at 12:21 PM
Recommend's Shelly

Impressive Handling of Our Mortgage Loan Transaction!

Shelly was referred to us by our son's homebuilder, and she was amazing. We received our loan approval within 9 days after the application was submitted (which was only a couple of days after the contract was signed) and the loan funded 3 days later. She and her FBC team were diligent, professional, courteous and helpful!

John's Tip: Cheryl Frank

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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November 17, 2017 at 5:38 PM
Recommend's Shelly

Very Impressed!

We were initially reluctant to use FBC Mortgage since our son had been pre-approved with another lender in connection with another proposed home purchase that he had to cancel due to problems with the inspection. The builder only allowed closing credits if their preferred lender, FBC Mortgage, was used. After our terrific experience (application to approval within 9 days and funding 3 days later), I can understand why the builder prefers FBC Mortgage. Their professionalism, diligence and genuine care was unparalleled. We would highly recommend Shelly and the rest of her FBC Mortgage team to anybody considering a home mortgage loan!

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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October 15, 2017 at 2:52 PM
Recommend's Shelly

Happy Customer

Shelly was great. She worked very well with both myself and my realtor keeping us informed along the way. She also worked with me through my first solo house buy and took all the scary out of the process.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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August 22, 2017 at 6:33 PM
Recommend's Shelly

Smooth Transaction

Very smooth transaction. Great communication throughout.

Conventional 20 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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July 29, 2017 at 9:52 PM
Recommend's Shelly

Excellence

Everyone we interacted with at FBC was very quick and very polite. Had a great experience.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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