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Reviews for Jennifer Pitcher
Communication throughout the process is business as usual!
I recently refinanced my primary residence with FBC. The process went smoothly. The loan officer, processor and team communicated with me throughout the process and kept me well informed. It is what I have come to expect from FBC. I am a RE professional and recommend FBC all the time knowing that my clients will be well taken care of throughout.
Conventional 30 Year Fixed Florida
Got it done!
Ultimately we got our home financed, which was the goal. Everyone involved was very communicative and highly professional to deal with. As a few issues came up, the team took some steps to troubleshoot, although my only complaint is that the troubleshooting only occurred after a problem arose and then everyone scrambled to find a way to overcome the issue. In retrospect, I think FBC could've done a better job communicating what pitfalls may arise from my specific financial situation (there was a lot of generic communication emailed to me about best practices when applying for a mortgage as well as informational videos but none that actually applied to my specific application). I honestly think if a preliminary assessment had been performed, we would've had 2 - 2.5 weeks to troubleshoot and overcome the issues rather than scrambling in the last 10 days. All in all, I'm happy with the result, although feel like stress and scrambling could've been avoided. Jennifer and her team were very quick to pick up the phone and communicate as often as needed, which I believe was very important in us getting the loan approved and ultimately closed. I was told that underwriting standards have tightened as a result of low interest rates combined with the impact of COVID-19. I wish that could've been summarized and included in the "informational emails" that were sent out early in the process.
Conventional 30 Year Fixed Florida
The devil is in the details
Everything went very smoothly. The city was spelled incorrectly throughout and my escrows were left off and had to be added back. There were three revisions to the paperwork and the closing was delayed by a few hours.
Anne's Tip: Be very clear from the beginning and remind them when you are getting close to closing about whether you will be escrowing your property taxes and/or homeowners insurance. Make sure you confirm it in the preclosing statement.
Conventional 15 Year Fixed Florida
Excellent Service
Excellent service and professionalism. We highly recommend FBC Mortgage, LLC and would definitely use their services again.
Conventional 30 Year Fixed Florida
Simple & Hassle Free ReFi
We decided to refinance our mortgage with the same company as our original mortgage because their team is so easy to work with and great communication throughout the whole process.
Conventional 30 Year Fixed Florida
Very Professional
Excellent service, great rate and communication
Conventional 15 Year Fixed Florida
Team Pitcher
Wow! No se ni como empezar, pero quiero dejar mi sentir para con este grupo llamado TEAM PITCHER. Mi experiencia fue un horror, estas personas tomaron mi caso de otro banco. Se les informo desde el día uno, tenían sobre la mesa todo el récord que fue pasado desde otro banco más todo los que nos pidieron ya que queríamos que todo fuera en paz. Al principio todo era color de rosa. Mas adelante, nos cambiaban la fecha del cierre como si estuvieran cambiando un pañal. Aun conociendo todo, al final nos indican una cosa que no había manera de entender cómo era posible. Nos pedían que pagáramos algunas cosas y ahí estábamos nosotros haciendo todo lo posible sin decir NO. Recibimos un email donde nos indicaban que ya habían acabado de recibir la aprobación del ''underwriter' que solo necesitaban terminar unos documentos para terminar. Pero misteriosamente siempre nos salían con algo nuevo. Imagínense hasta un Bloqueo en la pagina de FHA por X razón. Pues ok, ahí estábamos nosotros en espera. Se desbloqueo, y todo seguía en pie para otra supuesta fecha de cierre, Oh NO! Tuvimos que gastar mucho dinero en Casa Vacacional para poder esperar el día de cierre que tanto cambiaban. Al final, nos indican algo de una deuda de hace mas de 6 anos, y que no tenia conocimiento. Nosotros tenemos evidencia, de esa deuda donde se firmo una carta que FBC mismo pidió explicativa. Como si tienen esa carta, me van a decir que nos abran de esto. No entendí, ni lo entenderé. Lo que si entiendo es que son poco profesionales, y los exhorto a revisar documentos y todo antes de hacerle esto a más familias. Por favor, antes de pre-aprobar a una persona explíquenle las cosas como son, no esperen para lo último. Ustedes no saben los sacrificios que estos pueden haber estado haciendo. No dejen para mañana lo que pueden hacer hoy. Hagan bien su trabajo. Espero que más familias no pasen por esto.
Gisela's Tip: Pídanles que revisen bien sus documentos antes de ofrecer fechas de cierre entre otros.
FHA 30 Year Fixed Florida
what a roller coaster ride!
The FBC staff and Jeni made it pleasure to work with. they kept me up to date every step of the way on my mortgage process. Jeni answered any questions or concerns I had immediately. Given a chance in the future FBC would be my first choice to work with again! TY
Moises's Tip: be patient and trust the process. provide the staff with every document needed
FHA 30 Year Fixed Florida
Awsome
Jeni and her team are the best!!
FHA Florida
N/A
Closing could have ran smoother.
FHA 30 Year Fixed Florida
Leading Edge Title
Leading Edge Title was efficient and timely in completing the loan.
FHA 30 Year Fixed Florida
Excellent management, excellent customer service, fully recommended.
A unique experience, buying my first house with FBC has been simple, the help provided by all the staff has been excellent, I had some problems in documentation by another lender, but when I changed with FBC everything flowed in an incredible way, 100% recommended.
Omer's Tip: *. People explain the whole process step by step and what is required. *. Spanish and English. *. Options and understanding for new buyers.
FHA 30 Year Fixed Florida
Always Deliver
I've work with Jeni and her team on three different occasions and they always deliver as promised. Always a pleasure working with FBC!
Conventional 30 Year Fixed Florida
Great Job!
Jeni and her team were very helpful and easy to work with. It got a little hectic the last couple of days before closing trying to get everything finalized, but all and all I enjoyed working with Jeni and the FBC team.
Conventional 30 Year Fixed Florida
Great Service
Appreciate Jeni and her help on getting me a great refinance rate!
Other Florida
Answers questions quickly
Our loan officer replied and answered all of our questions in a timely manner. We would use this company again for closing on a home, refinancing, etc. The main downside is that our loan, like most loans, is sold almost immediately to another company after closing. We do not like the companies that our loan has been sold to; we have had multiple problems with the other companies (Central Loan, Arvest, etc.).
Erin's Tip: Keep copies of all documents, digital and hard-copy.
Conventional Florida
Great Company
Jeni And Team Are The Best
Thomas's Tip: Jeni and team are amazing. They accomplish stuff that seem far from achievable. They are friendly and understand what the customer needs and is going through.
FHA 30 Year Fixed Florida
