Jennifer Pitcher

96% of customers would recommend Jennifer Pitcher

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Customer Reviews

4.8 of 5
337 Reviews
Responsiveness 98%
Product met needs 99%
Competitive rate 99%
Real Estate Pro Reviews 2
December 03, 2020 at 3:48 PM
Recommend's Jennifer

Process

I find the entire loan process to be rather intrusive and unsettling, maybe because the rules have changed since I last endured the process! With that said I can also state that Jeni made the entire process as painless as possible. I really liked all the electronic signature stuff although I doubt that anyone bothers to read all of it. Overall Jeni did a great job and I would highly recommend her to anyone looking for a loan.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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December 03, 2020 at 3:40 PM
Recommend's Jennifer

EXCEPTIONAL PROFESSIONALISM AND OUTSTANDING SERVICE

Not too often I write reviews or give my personal opinion, but under the circumstances, I feel the job FBC Mortgage Company did for my initial loan process as well as my refinance for my home was exceptional in every aspect of the loan process. Jeni Pitcher and her team made the process seemliness and effortless on the homeowner behalf. In the future, I will not hesitate to refinance again or use FBC to purchase another home in the future. To put this into contexts, I have been fortunate to purchase over 10 home and counting and by far, this process with FBC rates number 1 for my family and I. Exceeded ALL Expectations.

Tyrone's Tip: KEEP DOING WHAT YOU'RE DOING!!!

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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December 03, 2020 at 2:43 PM
Recommend's Jennifer

A Team on My Side

I highly recommend this team! The process was fast, easy, and I felt like they really tried, and succeeded, in getting me the best terms possible for my loan. Special shout to Tiffany, who took all my calls, answered all my questions, and met all my needs. Thanks FBC!

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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November 19, 2020 at 1:37 PM
Recommend's Jennifer

Great Experience

We were referred to FBC by both a family member and our realtor. Our experience was seamless and Jeni was available and helpful during the entire process. If asked, I, too, would recommend FBC.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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November 11, 2020 at 7:58 AM
Recommend's Jennifer

Closed on Time! Smooth Transaction.

I was purchasing an investment property and once again trusted Jeni Pitcher with FBC Mortgage with the financing of the property. As usual, Jeni and her team were able to close my purchase on time!

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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November 10, 2020 at 2:20 PM
Recommend's Jennifer

Competitive Rate

We are satisfied with FBC processing our loan, and they always got back to us in a timely manner. We closed on time and received a competitive rate.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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November 05, 2020 at 3:39 PM
Recommend's Jennifer

Excelent job

I am so thanksfull with... Everything happen so fast and help a lot... they really knows their jobs... and how do it.. thanks thanks thanks

Jorge's Tip: Call them if you need help because really are for you.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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November 05, 2020 at 11:15 AM
Recommend's Jennifer

Always Easy and Dependable

We have used Jeni and this FBC Mortgage Team for the last 25 years, for EVERY home loan/refinance we've done. I could not ask for better customer service and a team, that continually leads us to the best possible option for our needs.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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November 02, 2020 at 2:31 PM
Recommend's Jennifer

Happy owners!

I couldn't have been happier with the service I received from Jeni P., her team, and FBC overall. This team was extremely attentive, organized, and fast to respond to questions. We couldn't have done it without them.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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October 29, 2020 at 4:23 AM
Recommend's Jennifer

Amazing People!

Thank you so much for guiding our family through the home purchasing process. Your communication was fantastic. This is the best team around. We are very grateful.

Conventional Florida
Closed on time
Responds quickly
Loan met my needs

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October 28, 2020 at 1:56 PM

Team Pitcher Does It Again!

Thank you so much to Jeni and her amazing team for their professionalism and diligence handling this transaction! Closed my loan out in record time amidst a pandemic and real estate market frenzy.

Conventional Florida

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October 22, 2020 at 4:34 PM
Recommend's Jennifer

Communication throughout the process is business as usual!

I recently refinanced my primary residence with FBC. The process went smoothly. The loan officer, processor and team communicated with me throughout the process and kept me well informed. It is what I have come to expect from FBC. I am a RE professional and recommend FBC all the time knowing that my clients will be well taken care of throughout.

Conventional 30 Year Fixed Florida
Responds quickly
Loan met my needs

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October 22, 2020 at 4:23 PM
Recommend's Jennifer

Got it done!

Ultimately we got our home financed, which was the goal. Everyone involved was very communicative and highly professional to deal with. As a few issues came up, the team took some steps to troubleshoot, although my only complaint is that the troubleshooting only occurred after a problem arose and then everyone scrambled to find a way to overcome the issue. In retrospect, I think FBC could've done a better job communicating what pitfalls may arise from my specific financial situation (there was a lot of generic communication emailed to me about best practices when applying for a mortgage as well as informational videos but none that actually applied to my specific application). I honestly think if a preliminary assessment had been performed, we would've had 2 - 2.5 weeks to troubleshoot and overcome the issues rather than scrambling in the last 10 days. All in all, I'm happy with the result, although feel like stress and scrambling could've been avoided. Jennifer and her team were very quick to pick up the phone and communicate as often as needed, which I believe was very important in us getting the loan approved and ultimately closed. I was told that underwriting standards have tightened as a result of low interest rates combined with the impact of COVID-19. I wish that could've been summarized and included in the "informational emails" that were sent out early in the process.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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October 22, 2020 at 4:08 PM
Recommend's Jennifer

The devil is in the details

Everything went very smoothly. The city was spelled incorrectly throughout and my escrows were left off and had to be added back. There were three revisions to the paperwork and the closing was delayed by a few hours.

Anne's Tip: Be very clear from the beginning and remind them when you are getting close to closing about whether you will be escrowing your property taxes and/or homeowners insurance. Make sure you confirm it in the preclosing statement.

Conventional 15 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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October 16, 2020 at 9:18 AM
Recommend's Jennifer

Excellent Service

Excellent service and professionalism. We highly recommend FBC Mortgage, LLC and would definitely use their services again.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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October 15, 2020 at 10:45 AM
Recommend's Jennifer

Simple & Hassle Free ReFi

We decided to refinance our mortgage with the same company as our original mortgage because their team is so easy to work with and great communication throughout the whole process.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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October 15, 2020 at 9:31 AM
Recommend's Jennifer

Very Professional

Excellent service, great rate and communication

Conventional 15 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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October 10, 2020 at 12:15 AM

Team Pitcher

Wow! No se ni como empezar, pero quiero dejar mi sentir para con este grupo llamado TEAM PITCHER. Mi experiencia fue un horror, estas personas tomaron mi caso de otro banco. Se les informo desde el día uno, tenían sobre la mesa todo el récord que fue pasado desde otro banco más todo los que nos pidieron ya que queríamos que todo fuera en paz. Al principio todo era color de rosa. Mas adelante, nos cambiaban la fecha del cierre como si estuvieran cambiando un pañal. Aun conociendo todo, al final nos indican una cosa que no había manera de entender cómo era posible. Nos pedían que pagáramos algunas cosas y ahí estábamos nosotros haciendo todo lo posible sin decir NO. Recibimos un email donde nos indicaban que ya habían acabado de recibir la aprobación del ''underwriter' que solo necesitaban terminar unos documentos para terminar. Pero misteriosamente siempre nos salían con algo nuevo. Imagínense hasta un Bloqueo en la pagina de FHA por X razón. Pues ok, ahí estábamos nosotros en espera. Se desbloqueo, y todo seguía en pie para otra supuesta fecha de cierre, Oh NO! Tuvimos que gastar mucho dinero en Casa Vacacional para poder esperar el día de cierre que tanto cambiaban. Al final, nos indican algo de una deuda de hace mas de 6 anos, y que no tenia conocimiento. Nosotros tenemos evidencia, de esa deuda donde se firmo una carta que FBC mismo pidió explicativa. Como si tienen esa carta, me van a decir que nos abran de esto. No entendí, ni lo entenderé. Lo que si entiendo es que son poco profesionales, y los exhorto a revisar documentos y todo antes de hacerle esto a más familias. Por favor, antes de pre-aprobar a una persona explíquenle las cosas como son, no esperen para lo último. Ustedes no saben los sacrificios que estos pueden haber estado haciendo. No dejen para mañana lo que pueden hacer hoy. Hagan bien su trabajo. Espero que más familias no pasen por esto.

Gisela's Tip: Pídanles que revisen bien sus documentos antes de ofrecer fechas de cierre entre otros.

FHA 30 Year Fixed Florida

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October 08, 2020 at 1:11 PM
Recommend's Jennifer

what a roller coaster ride!

The FBC staff and Jeni made it pleasure to work with. they kept me up to date every step of the way on my mortgage process. Jeni answered any questions or concerns I had immediately. Given a chance in the future FBC would be my first choice to work with again! TY

Moises's Tip: be patient and trust the process. provide the staff with every document needed

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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October 01, 2020 at 9:29 AM

Awsome

Jeni and her team are the best!!

FHA Florida

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September 30, 2020 at 3:02 PM
Recommend's Jennifer

N/A

Closing could have ran smoother.

FHA 30 Year Fixed Florida
Responds quickly
Loan met my needs

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September 30, 2020 at 10:18 AM
Recommend's Jennifer

Leading Edge Title

Leading Edge Title was efficient and timely in completing the loan.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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September 30, 2020 at 10:10 AM
Recommend's Jennifer

Excellent management, excellent customer service, fully recommended.

A unique experience, buying my first house with FBC has been simple, the help provided by all the staff has been excellent, I had some problems in documentation by another lender, but when I changed with FBC everything flowed in an incredible way, 100% recommended.

Omer's Tip: *. People explain the whole process step by step and what is required. *. Spanish and English. *. Options and understanding for new buyers.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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September 28, 2020 at 7:21 AM
Recommend's Jennifer

Always Deliver

I've work with Jeni and her team on three different occasions and they always deliver as promised. Always a pleasure working with FBC!

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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September 26, 2020 at 11:23 AM
Recommend's Jennifer

Great Job!

Jeni and her team were very helpful and easy to work with. It got a little hectic the last couple of days before closing trying to get everything finalized, but all and all I enjoyed working with Jeni and the FBC team.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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September 25, 2020 at 2:16 PM

Great Service

Appreciate Jeni and her help on getting me a great refinance rate!

Other Florida

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September 23, 2020 at 8:40 AM
Recommend's Jennifer

Answers questions quickly

Our loan officer replied and answered all of our questions in a timely manner. We would use this company again for closing on a home, refinancing, etc. The main downside is that our loan, like most loans, is sold almost immediately to another company after closing. We do not like the companies that our loan has been sold to; we have had multiple problems with the other companies (Central Loan, Arvest, etc.).

Erin's Tip: Keep copies of all documents, digital and hard-copy.

Conventional Florida
Closed on time
Responds quickly
Loan met my needs

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September 02, 2020 at 2:55 PM
Recommend's Jennifer

Great Company

Jeni And Team Are The Best

Thomas's Tip: Jeni and team are amazing. They accomplish stuff that seem far from achievable. They are friendly and understand what the customer needs and is going through.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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