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Reviews for Jennifer Pitcher
100% recommended
Excellent and professional persons
FHA 30 Year Fixed Florida
Review
She never picked up my phone calls but would answer my text messages that i would text as soon as i called and get answer back with in 5 min I obviously had so much to ask things that i didnt understand but had to sign I pretty much searched youtube for everything My realtor was more helpful
Roberto's Tip: Pick up phone calls and if you cant call your clients back
FHA 30 Year Fixed Florida
Our Loan Experience
Let us begin by saying Jenni Pitcher and assistant Tiffany Brooks were great to work with. Unfortunately the process went downhill after their initial interactions as we proceeded to processing and closing departments. We all are contending with unusual and at times difficult circumstances allowing some understanding, however there is need for improvement in some areas. These improvements are based on our experience. First: Return Calls/Emails requesting clarification of requested documents from Sr. Loan Processors. Upon receipt of some requested documents we immediately placed a call leaving a voicemail to please call for clarification. Three voicemails and an email were ignored that day. We did get an email the next morning stipulating they would be contacting us by noon. We lost an entire day of being able to fulfill the requested information. The clarification took less than 5 minuets. If a Processor is overwhelmed perhaps its possible someone else return a call/email. Second: For the benefit of all, please ask your processors and closing department to double check on receipt of information they have requested. On multiple occasions we were contacted to provide previously requested information that we fulfilled at the initial request. This proves to be a wasted effort of time and creates undo stress for the borrower. We feel this unsuitable use of time was a contributor to a bottle neck effect up to and on the day of closing creating a delay. Hopefully the mention of these issues will prove to be a benefit future borrowers. Even so with the frustrations please know we sincerely appreciate the home loan FBC provided.
Conventional 30 Year Fixed Florida
New Home
During the season of Covid 19 and all of its uncertainty, Jeni and her team worked tirelessly ( including late hours and weekends) to get this loan clear to close. So very grateful for all the efforts taken.
Sharon's Tip: Be patient! Be Flexible! Be kind! They are on your side.......
FHA 30 Year Fixed Florida
Couldn’t be happier
We just closed on our house. The process from beginning to end was so smooth and quick. We were so pleased with Jennifer and her team to make this a quick closing!
Justin's Tip: We got our documents in within minutes of them asking for them. Be quick and prompt
FHA 30 Year Fixed Florida
Home
The process went smooth with plenty of information being provided to me along the way. I like the videos that you provided as they were helpful. The only thing that pulled this down from a 5 star rating was the processing the day before closing and on the day of closing. I was informed on the day before closing that an UW wanted info on my $33/month payment to Voya, and a one time $25 payment to Merrill Lynch. These are minor amounts and should not be a concern at this point in the process. I explained that Voya is my life insurance policy but I still had to provide docs for both of these at this late point of the process. Then on closing day, the final disclosure was FINALLY sent to me and the Title company. So closing was that night instead of at 11:30 AM. And after being done with the TItle company, we had to wait over 1 1/2 hours for funding to process so that the title company could give us the keys and be done.
FHA 30 Year Fixed Florida
Made it so easy!
As a first time home buyer I heard so many horror stories about the mortgage process, Jennifer made it so easy for us to get through the process, so much so that those having horror stories were jealous! I would definitely recommend Jennifer and the FBC team to anyone looking for a home loan!
USDA 30 Year Fixed Florida
Jeni is amazing!
Jeni was so helpful the entire process! She always responded quickly to all my emails and questions, no matter what time of the day it was. She made the process easy to understand and really seamless. I hope to work with her again in the future!
Conventional 30 Year Fixed Florida
The Process
They need to simplify their Process did not take time to explain in details their famous process. Sent too many CD’s that was not the final One that is a total waste of my time they seem to want to work more than needed, they were a day late in providing the CD. They did not have the decency to call me to reassure me when they were late.
Wanda's Tip: First give a directory of all the different Departments and they should minimize having so many Departments so that they can work faster. Stop playing the guessing game with the Consumer and explain clearly to the customer that the processor will ask them for a whole bunch of unnecessary things.
Lender Response
FBC strives for 100% customer satisfaction. We will use this review as part of our training process to help guide our sales and operations teams. If you have any further questions or concerns, please call Jennifer Green at 407-284-4893. Thank you.VA 30 Year Fixed Florida
Great Experience
Great communication, very persistent, punctual and easy to get a hold of. Helpful it I wasn’t able to get a certain document. Would recommend!
FHA Florida
A Terwilleger
Fantastic and seamless experience for our refinancing!
Conventional Florida
The best ever!!!
Fbc mortgage is the best mortgage ever.. What a wonderful company. Jeni pitcher, tiffany Brooks are the best person in the world. All the process was smooth and super faster.
FHA 30 Year Fixed Florida
Highly Recommend Jeni
I actually have had multiple transactions with FBC. I made multiple offers on homes but the inspections fell through. It was a long process but Jeni never faltered! She was there every step of the way with kind and encouraging words. Even one deals fell through she stayed with me. I would highly recommend FBC and Jeni Pitcher!
Kelly's Tip: Get pre-approved before you start Be prepared to submit documents throughout the process
Conventional 30 Year Fixed Florida
Buying Made Easy
From start to finish the process was made easy. Jenny and her team are very knowledgeable and thorough. Communication was outstanding. There was no doubt what needed to be done and when. All staff was a pleasure to deal with and very professional. Would definitely recommend FBC and TeamPitcher to put you in your new home.
USDA Florida
Great Experience
The FBC team was always friendly and accommodating of my many, many questions. I enjoyed working with everyone.
Conventional Florida
Nice people supporting your dreams
Very professional since the beginning. Always ahead about any needs to go over
Ildemaro's Tip: Very helpful people
FHA 30 Year Fixed Florida
Outstanding People
I have bought and sold multiple homes and refinanced homes several times as well and never have I had to deal with a better group of people. I never met these folks in person but any time I called or emailed I talked to someone that made me feel comfortable with the process and they always were available to answer all my questions. I actually waited several months before I was ready to refinance and each week I would ask about the rates and they would give me the answer and would say we are here for you when you are ready. I refinanced several years ago and the process was the exact opposite and because of that experience I did not use them this time and would never use them again. Tiffany Brooks - It would be wrong for me not to give her a personal shout out as she was the one that had to deal with my craziness and I appreciate her dedication to helping me and for picking up the phone every time I called and was ALWAYS friendly and you could hear the sincerity in her voice. Lastly, the process was straight forward and the everyone was honest and caring. It doesn't get better than that! Ya'll were a recommendation to me from a friend and you will be getting recommendations from me to my friends! Keep up the great work!!! "THANK YOU"
Conventional 30 Year Fixed Florida
Florida
Jeni was amazing
Conventional 30 Year Fixed Florida
Great service
They provided excellent customer service and their communication was outstanding during this stressful time. Thank you
VA 30 Year Fixed Florida
Couldn’t be better
From start to finish the process was easy and thorough. Communication was outstanding. No doubt what needed to be done and when. All staff was a pleasure to deal with and very professional. Would definitely recommend FBC and TeamPitcher to put you in your new home. Tiffany, Loni and whole crew are the best.
John's Tip: Have all financial data accessible for set last two years. Makes life easy. Respond to requests quickly as it allows more time for and hiccups that may occur. Remember they are here to help you and your family
Conventional 30 Year Fixed Florida
FBC Lending Experience
The service was excellent, however being from out of town, I think things could have went a little more smoothly. Borrowers should get a list of all the necessary documents up front and not bit by bit. This would alleviate stress and anxiety.
VA 30 Year Fixed Florida
Fantastic first time home buying experience
Jeni was knowledgeable and always available anytime I had a concern or question. She is patient and kind, and I had complete confidence I was being taken care of to the highest degree as I purchased my first home!
Conventional 30 Year Fixed Florida
Very helpful
Jennifer was so helpful to get my approval in less than 30 days. She has been kind and answered all my questions, I’ll be always grateful with her service
Evelyn's Tip: Don’t give up and trust in the process
Conventional 30 Year Fixed Florida
Review
Tiffany Brooks and her team was amazing!!! I’m so happy that I used them to help me close my house. We were able to close on the house quicker then I thought. This would not have happened without this wonderful team. They answered all of my questions and crazy middle of the night fears with professionalism and quick responses. I was very happy with everything they did. I was worried that I would not be able to get a loan and buy a house. I recently graduated from law school and had student loans. Other title companies I had spoken with told me there was no way that I could qualify for any loan in the next 5 years. Tiffany took the time to go over all of my student loans and the potential loans that I could take with my loans. She said that I would be able to qualify for a mortgage and helped me with this process. I love Tiffany!
Megan's Tip: The quicker the documents can be sent to the team, the quicker the approval process will be. Trust that the entire team is following up on everything. Don’t be afraid to ask questions, they are there to explain the types of loans and was to buy a house. If you have student loans, don’t be afraid to talk to someone about them. I didn’t think I could get a mortgage with the student loans I had but they take the time to explain everything that I can qualify for and not be “house poor.”
Conventional 30 Year Fixed Florida
Home Loan
My process was very smooth with the paperwork and every question was answered timely matter. Team Pitcher kept me well informed of the process and explain anything that I didn’t understand. I would totally recommend going with FBC Mortgage again if I ever needed them I. The future. Very happy with their service, professionalism and friendliness.
FHA 30 Year Fixed Florida
Wonderful!
Jeni and Loni were wonderful! They were always very quick to respond and were very detailed in the documents they requested. They were extremely courteous, kind, and professional. It was a great experience and I’m still in shock thinking about how quick the process was. I love my new home by the way!
Brock's Tip: Ask for Jeni and Loni!
Conventional 30 Year Fixed Florida
great service
It was areal pleasure doing business with jeni's team. They were very helpful and always professional.
Conventional 30 Year Fixed Florida
Excellent Service!
Jeni and Team were wonderful to work with and made the process seamless! We are so thankful for their hard work to assist us in getting our new home.
Conventional 30 Year Fixed Florida
