Top Loan Officers for FBC Mortgage, LLC
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Reviews for FBC Mortgage, LLC
2nd refinance
This is our second time dealing with Andy, he is very thorough and helpful through out the whole process. Anytime we called with a question he was ther to make sure he answered to his best ability and keep us in the loop. When it comes to refinancing I will continue to use Andy and his team and will recommend him to my friends and family!
VA 30 Year Fixed Florida
New Home
Started out really good but then it was slow getting information relayed to me. Details slipped through the cracks resulting in later closing date.
FHA 30 Year Fixed Tennessee
Not Happy With My Experience.
Mr. Mount, was "polite" enough I suppose, but was always very busy and he reminded me pert near every time we spoke about how busy he was, as things began to wind down with my loan. Is that normal? Either by his tone or actual verbiage I was always very aware of the time constraint placed on the call, most times he called me back because I left him a message, But, when I did get him on the line, he was yeah, Very Busy. I was reminded about how many people were trying to buy a house and that this was a 'seller's market. Yay! Just what every buyer wants to hear, right? He was open, kind and present, courteous and available when we first spoke by phone. Isn't that the way it always goes? You want the business so... well, you know the routine. As time progressed, I was 'lucky' to have a conversation where I didn't feel extreme pressure to get it over with. He became exacerbated easily and seemed almost irritated with me SEVERAL times while speaking with him. In fact so much so, that I dreaded having to call him for anything, questions mostly though. My loan was not an 'easy' loan he expressed- there were lots of iffy questions and twist and turns he reminded me. Frankly my head was spinning the entire time I dealt with him. I had so many questions and most of them to this day haven't been answered. The icing on the cake was when he asked if he could recommend a real estate agent to me and I accepted his suggested agent, Courtney. Boy, are they a team. Young and pretty (i guess that's why he suggested her, or maybe it was because they went to school together?) I have never regretted a decision more. She was not a seasoned agent, meaning to say, she left many questions unanswered also. I felt like the personal friendship between Jon Mount and Courtney hindered my position in negotiating and in business in general, so that, in itself was awkward. But there was more... To recap, he suggested this young, pretty and very flighty (meaning short attention span) real estate agent, and thats where things took a southbound train. I felt like since I took him up on the suggestion of working with her that I was then obliged to continue working with her. My Mistake. The gal he deemed a "Cherry" was terrible. In fact I was surprised he had bragged on her so much and let down by her inability to WORK FOR ME as the buyer. She wasn't savvy or even knowledgeable about the market. Except she too, reminded me how fortunate I WAS to have these people accept my offer for the house I was interested in buying! She showed lack of experience, as I say (cannot say that enough), was unprepared with many things, No tape measure many times, brought her son to look at the house with questions I had and then again I was on a timer... But, I kept reminding myself, my lender, Jon had given her such a glowing review... ? What was I to do? I stuck with Courtney through the painful process, but wish I had not. She fell short in almost everything she attempted to "help" with and many things she had no clue as to how-to negotiate i.e.' The Burned Out Rusted Water Heater, that my mother insisted had to be changed out much to Courtney's dismay (IT WAS DONE THANKS MOM!) . There are many examples of her inadequacies but one in particular sticks in my mind since it was my last dealing with her. Here goes, the straw that broke the camel's back, by example. When I asked her about there not being garage door openers, I was concerned so I inquired as to whether she could check with the seller's agent, (yes, I had to ask her to do that)... And since this is something that is essential to have, she assured me that if they weren't found (and they were not) that she would personally BUY another couple (there are two openers customarily as we know) and have them in the house upon my arrival from out of town. She offered, I did not ask her to do this. And since I did not feel she represented me very well on ANYTHING else I said "okay, thank you Courtney I would really appreciate that". Forward, move-in day came and went and upon arrival from Washington D.C. to Phoenix, Arizona (A VERY LONG TRIP) NO GARAGE DOOR OPENERS WERE FOUND ANYWHERE! She had to be chased down for even a text a reply. I decided to hold her accountable for at least, that - So I did get A Garage Door Opener, She finally showed up with ONE. She was not a professional agent, I bought the house sight unseen, except for one brief video call. And that's because she never once, offered to do so again until a few days before my arrival and I ASKED her if she would mind doing it. Courtney was excruciatingly painful to work with. She is not well versed or supportive. Frankly she is barely qualified as a Real Estate Agent in my opinion. And Jon Mount gave her a gleaming review. I will not recommend her to anyone you can be assured. She and Jon decided, together, it seemed like, that they didn't want to put themselves ALL IN towards the end of our dealings, since my deal was PENNIES ON THE COMMISSION SCALE, and my house wasn't their usual Million Dollar Deals from over in Scottsdale, Arizona. (there are stories not to bore you with). In short I would not recommend Jon Mount as a lender to any of my family or friends. Though this decision does not in any way, shape or form discount FBC Mortgage LLC. I feel strongly about my review of Mr. Jon Mount. Thank you for your considerate time and interest where my loan process is concerned. Sincerely, Ms. Chancé M. Walters U.S.Navy CPO
Conventional 30 Year Fixed Arizona
Great loan officers!
Brad Watts and Skye Taylor were wonderful!! They took the time to explain everything regarding our loan and all our options. They had patience to deal with our many questions. Since I am tech challenged they were also very helpful in working with me. We LOVED that they would be available out of office hours for our questions. That was the best!! Thanks Brad and Skye for making a very stressful process much easier!
Jose's Tip: Don't be afraid to ask questions!! No matter how dumb you may think they are!
Conventional 30 Year Fixed Nevada
Helpful
Fbc made the process very easy
Loan Officer
VA 30 Year Fixed Florida
Seamless Experience
Helpful every step of the way. Never felt rushed or behind on anything. Always addressed questions promptly.
Loan Officer
Conventional 30 Year Fixed Florida
Saved my home!
Kim definitely came through when my previous potential lender backed out 6 days before closing! Specifically Patricia Stallworth was amazing. Very calming, thorough, and seemless work and actually delivered before promised. My family will definitely use FBC again!!
Christopher's Tip: Go with FBC from the beginning and save yourself a lot of trouble!!
Loan Officer
FHA 30 Year Fixed Florida
Great Service!
We had a great experience with FBC. The entire process was incredibly smooth and their online portals made the complexity of transmitting all the required documents fast and easy. It also provided an easy way to check up on the progress throughout the process. Thanks Jared and Andrea for all your hard work!
Loan Officer
Conventional 30 Year Fixed Florida
A Pleasure to Work With
The entire process was so smooth and hassle-free. As a first time home buyer I had no idea what was involved in the loan process, but Team Taylor kept me informed and made it easy to provide whatever documentation they needed with their secure upload site. They were a pleasure to work with.
Loan Officer
Conventional 30 Year Fixed Florida
Beach house
Excellent service and very prompt in addressing our questions/concerns
Loan Officer
Conventional 30 Year Fixed Florida
Not sure what you mean
not sure what you mean
Bernard's Tip: None need it
Conventional 30 Year Fixed Florida
FBC mortgage company
We went through Adams Homes as we wanted a house built and our agent was Deneen.Mahoney who was great from start to finish. We now have a beautiful Adams home and thanks to her a great mortgage company.
Carol's Tip: Everyone at the Stinson team was very helpful and courteous. This is the first home I've had built and so if your shopping around for a mortgage company, you need to give the Stinson team of FBC mortgage company a call because they will make your experience stress free.
Loan Officer
FHA 30 Year Fixed Florida
Review
My experience was less than stellar. While Leonardo is very knowledgeable & informative and his “bedside manner” could improve. I always felt like I was a bother and it did make me not want to to ask questions. I would say remember this is the buyer 1st time, they are nervous, scared, and will have questions. Be friendly welcoming and inviting each encounter.
Loan Officer
FHA 30 Year Fixed Georgia
Awesome and Very Professional
Sam Davis and Team Davis made the whole process of buying a house a breeze. Great communication, informative videos and overall an awesome experience. i will definitely use him in the future.
Loan Officer
USDA Alabama
Nevada
Matthew was extremely professional and helpful going through the loan process
Conventional 30 Year Fixed Nevada
