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Reviews for Jay Zerquera
Home Mortgage
Jay was excellent to work with. He is an expert in his field, very responsible, very responsive and courteous. Highly recommend his services
Conventional Florida
Auburndale Home
It was a pleasure working the wider team on my loan and closing it on time.
Joseph's Tip: Easy process and the team were very helpful.
Conventional 30 Year Fixed Florida
Home purchase
I want to thank my FBC mortgage team for all the help and hardwork getting me approved for my mortgage. This is the second time I've used FBC and they were just as professional and helpful as the first time.
FHA 30 Year Fixed Georgia
Great Service and EASY!!
Jay and his team did a great job! Their service and ease of providing information though their secure website made my refinance so easy and smooth! If I ever need a mortgage again I'm calling Jay and his team!
Michael's Tip: Have all your paperwork ready to go such as income and assets.
Conventional 15 Year Fixed Florida
Amazing and Fast.
Great service. Amazing team! Very fast. I would def recommend using them.
Conventional 30 Year Fixed Florida
Not pleased
Not pleased with our refinance process. Not sure where the blame falls but we started the process sometime at the end of May or beginning of June and did not close until the middle of January. Had to submit the same documents several times. Got bounced from brand to branch and loan officer to loan officer. Will avoid using FBC in the future.
USDA South Carolina
Great customer service and Fast processing.
Great customer service. Always answered my phone calls and emails in a timely manner and clarified every doubt I had. They made the process simple and easy for us.
FHA 30 Year Fixed Florida
Nice agent
Pam C in the office was amazing to work with. She was very professional and extremely helpful. She always made herself available when I had questions. I would absolutely work with FBC in the future.
Conventional Florida
House buyer process
It was a smooth process
Conventional 30 Year Fixed Florida
Excelente trato y reponsables
Muy satisfactorio el trato y lo rapido que trabajaron para mi credito
FHA 30 Year Fixed Florida
Great Service
They were very helpful and they made the process smooth and easy.
Conventional 30 Year Fixed Florida
New home purchase
The document portal was easy to use, provided good communication on each step of the application and closing process. It was a great way to consolidate the required documents.
Conventional 15 Year Fixed Florida
Great Experience
This was my first home to purchase and didn’t know what to expect. Everyone at FBC was helpful and communicated regularly. Even when it came down to closing day, they were well organized and that process only took about 30-45 minutes. I had a great first home buying experience!
FHA 30 Year Fixed Florida
Thank you FBC Mortgage!
Excellent group of professionals! We were able to close on time! Thank you for helping me and my family to get a home!
USDA 30 Year Fixed Florida
Excellence service
Received great customer service throughout the whole process. Jay was constantly keeping us updated and would respond all emails in a timely manner.
Alexis's Tip: Make sure you’re organized and have all documents ready.
FHA 30 Year Fixed Florida
Great experience!
Very professional! Always kept in contact via email/phone and answered any questions I may have had.
Conventional 30 Year Fixed Florida
Full satisfaction
We would like to thank you for your dedication and professionalism. In a short time you have done everything possible to finalize the financing of our new house. Once again; thank you.
FHA 30 Year Fixed Florida
Great Service!
We had a great experience with FBC. The entire process was incredibly smooth and their online portals made the complexity of transmitting all the required documents fast and easy. It also provided an easy way to check up on the progress throughout the process. Thanks Jared and Andrea for all your hard work!
Conventional 30 Year Fixed Florida
Overall good experience
I would have given this review a 5 but there were a few inconsistencys as we got closer tot closing. Questions arrising at the end that were already given upfront. Last minute requests with very unreasonable deadlines. Little to no room. However, when you request something its not answered as fast. More communication with buyer is the only thing that I would have wanted a bit more. The majority of communication is by email
Francisco's Tip: Hang in there. Its not as bad as some say. Buying a home is a stressful process already and emotions run high lol
FHA 30 Year Fixed Florida
Fast, easy, ZERO problems
When you choose FBC, you get a team of professionals where each team member specializes in their part of the loan process. They return emails, work fast, and get stuff done. Our loan was quick, easy, with zero problems. If you want a smooth loan process, go with FBC!
Conventional 30 Year Fixed Florida
5 star
Excelent service fast efficient and always letting us know every step our loan was in.
FHA 30 Year Fixed Florida
