Jay Zerquera

93% of customers would recommend Jay Zerquera

Are you a customer of Jay Zerquera?

Customer Reviews

4.6 of 5
169 Reviews
Responsiveness 90%
Product met needs 98%
Competitive rate 95%
Real Estate Pro Reviews 1
8 days ago at 5:12 PM
Recommend's Jay

Fast, easy, ZERO problems

When you choose FBC, you get a team of professionals where each team member specializes in their part of the loan process. They return emails, work fast, and get stuff done. Our loan was quick, easy, with zero problems. If you want a smooth loan process, go with FBC!

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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22 days ago at 10:58 AM
Recommend's Jay

5 star

Excelent service fast efficient and always letting us know every step our loan was in.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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May 05, 2020 at 9:34 PM
Recommend's Jay

Refinance Made Easy

The entire mortgage refinance process was incredibly easy. I was kept up to date on the process every step of the way and all my questions were answered immediately.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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April 24, 2020 at 11:19 AM
Recommend's Jay

VA IRRL

For the second time, Jay and his team helped us secure a VA loan for our home

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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April 14, 2020 at 8:04 AM
Recommend's Jay

Repeat Customer Here

Is it possible to give more than an A+ to a Officer and his team? If so Jay and his team deserve it. I have had multiple loans done by Jay and have not 1 complaint to offer you. Top Notch is all I can say.

Conventional 30 Year Fixed Florida
Responds quickly
Loan met my needs

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March 04, 2020 at 2:11 PM
Recommend's Jay

Refinance

We have used FBC several times before, for both purchases and refinancing. Jay is always great, timely and informative. We would recommend FBC and use them again in the future

Conventional North Carolina
Closed on time
Responds quickly
Loan met my needs

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February 19, 2020 at 9:55 AM
Recommend's Jay

Efficient service

Great service, since the beginning with open lines of communication via email and via phone. FBC surprised us with a smooth and flexible process.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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January 22, 2020 at 11:21 AM
Recommend's Jay

Champion

FBC Mortgage is excellent, fast and friendly

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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December 30, 2019 at 3:06 PM
Recommend's Jay

More Transparency needed

The team struggled with following up on questions I had. I had to reach out to Jay directly because one of the associates would not return my call or reply to my email. Would like better follow-up and more transparency in future.

Desmond's Tip: Stay on top of them.

Lender Response
FBC strives for 100% customer satisfaction. Our compliance team has reviewed your comments and addressed them with your loan team. We will be using this as a training opportunity. Thank you.
Conventional 30 Year Fixed Florida
Closed on time
Loan met my needs

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November 23, 2019 at 9:46 AM
Recommend's Jay

The customized experience

Jay and company were very professional throughout the whole loan process. Jay sends out these customized video with your name embedded in the videos. At one point there was a biopsy with my name written on it. Once my wife saw that she said - No way! Let’s close on this house before you get any funny ideas. Thank you Jay! I am going to buy another investment home soon and it will be with Jay. Besides, have extra money saved from not getting that boat.

Alberto's Tip: Use the portal. Lots of information there. Easy to follow all the steps for all the paperwork needed. Trust the portal. It will connect to your W2 and bank to get all the supporting evidence you need.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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November 09, 2019 at 8:37 AM
Recommend's Jay

Very helpful and efficient

Jay and his team were awesome to work with! They were quick, efficient, and knowledgeable. I will definitely recommend them to my friends and family

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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September 25, 2019 at 10:38 AM
Recommend's Jay

2nd time with you

I bought my house a year ago and now I refinance with this exelent team. Both time the experience was cordial, helpful, in fact amazing

Oscar's Tip: you can trust this excellent team of people will help you from beginning to end

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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September 22, 2019 at 7:04 PM
Recommend's Jay

New Home

My review was netural

Brandon's Tip: Keep lines of communication open, allow clients to be able to have enough time to get documentation so they can help keep things on track

FHA 30 Year Fixed Florida
Closed on time
Loan met my needs

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September 11, 2019 at 8:26 AM
Recommend's Jay

Mortgage Process

Jay through the process was very helpful. The people he had assisting him were a little difficult to deal with at times. They seem not to communicate with each other, requiring duplicate information or information at the last moments.

Freddie's Tip: Make sure you have proper email addresses, and read information correctly.

Conventional 15 Year Fixed Florida
Closed on time
Loan met my needs

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September 04, 2019 at 9:04 AM
Recommend's Jay

Excellent

Veronica and Diane you are awesome!!

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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August 21, 2019 at 4:53 PM
Recommend's Jay

Excellent Service

This mortgage loan is the second home loan I have done with FBC. I started the process with another company for this loan and switched to FBC in the middle because of my previous and excellent service.

Richard's Tip: Don't hesitate to use FBC.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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August 21, 2019 at 12:07 PM
Recommend's Jay

Closing

Every one did a great job

Tracy's Tip: Be Patient it is a process but well worth the journey

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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