Jay Zerquera

91% of customers would recommend Jay Zerquera

Are you a customer of Jay Zerquera?

Customer Reviews

4.5 of 5
135 Reviews
Responsiveness 90%
Product met needs 98%
Competitive rate 95%
Real Estate Pro Reviews 1
9 days ago at 4:48 PM
Recommend's Jay

Excellent lenders

We are very grateful for the help in the process. The team was very attentive and always available. Veronica Freconna was excellent. I recommend it 100%

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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9 days ago at 10:13 AM
Recommend's Jay

Jay was great

The guys at FBC mortgage were great they made it easy

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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August 16, 2018 at 8:41 AM
Recommend's Jay

Second to None

If you’re looking for excellent communication, guidance, and service, look no further! They made buying a house easy.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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July 05, 2018 at 3:33 PM
Recommend's Jay

Home purchase

This company was great with the whole process to purchase a home. I would definitely recommended to all my friends and family members.

Eugenia's Tip: You wont regret choosing this company!! They are simply amazing.

Other 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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June 28, 2018 at 2:39 PM
Recommend's Jay

Awesome

Absolutely best experience i have ever had. I have a hard time finding the words to describe how amazing this experience was and how stress free this team made it for me and my family. just amazing, if you do not use this lender and loan officer. You will not have the best possible experience ever. If you do your going to be the happiest person around.

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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June 07, 2018 at 5:13 PM
Recommend's Jay

Top Notch

Another smooth and easy loan using FBC. Jay at Team J&J and his staff deserve a round of applause. This was my second Mortgage and I have referred two others that have had the same results. The staff is quick to respond to My questions and always pleasant to deal with. Jay and staff thanks again for everything!

Conventional 20 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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June 01, 2018 at 8:28 PM
Recommend's Jay

Thanks Team J & J

Thanks FBC! Me and my husband were first time homebuyers and Pam and Jeff were great! Returned all my calls and emails in a timely manner and answer all of our questions. I thought this process was gonna be stressful but im glad that I found this great team and made the process go smooth. We closed on the expected day! I highly recomend this lender!!

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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April 06, 2018 at 7:25 AM
Recommend's Jay

Great experience

Everyone made buying a house as easy as possible! We stayed in contact almost on a daily basis to make sure we were right on schedule for our closing.

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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February 14, 2018 at 10:31 PM
Recommend's Jay

Excelent

We were very satisfied with the process.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

Share  
February 10, 2018 at 2:48 AM
Recommend's Jay

Fbc review

Team J and J at FBC was amazing and seem less through the whole process!!! Thanks for making it easy!!

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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December 28, 2017 at 5:36 AM
Recommend's Jay

Another Great Experiance

Though as everyone knows mortgages are never as smooth as we would like them to be but Team J&J made it feel seamless.

Spiros's Tip: Don't get discouraged during the process.

Conventional 15 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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November 23, 2017 at 6:50 AM
Recommend's Jay

Thank you FBC

Superb service. Excellent Lenders. Returned calls promptly. Great Rates.

John's Tip: Use FBC

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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November 22, 2017 at 8:01 PM
Recommend's Jay

Thankful

The FBC Team that worked with my family were very helpful. The team worked really hard to process my loan with a quick turnaround timeframe.

Helena's Tip: Stay in frequent contact with the team and provide any needed documents right away to avoid any delays as this team works quickly to process loans

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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November 02, 2017 at 2:48 PM
Recommend's Jay

Went fine

Everyone moved along quickly enough that we were able to close early. Communication was just ok as a few too many emails were sent to us at 5pm and we couldn't ask any questions until the next day. It took some proactive communication to make sure everything was on track. Our processor Diane was helpful.

Kevin's Tip: Be sure to ask about your options for locking in interest rates - this was unclear to me and our rate ended up increasing because of it. Also, to confirm my wife's employment they referred us to a third-party service that was in no way affiliated with my wife's employer. Luckily my wife had not given any personal information to that service before double-checking.

Lender Response
We apologize for any inconvenience you may have encountered with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. We will use this experience as a training opportunity for our company.
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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October 21, 2017 at 9:39 AM
Recommend's Jay

My Dream home

Jay was great every time I emailed him he respond quickly to any questions. Veronica and Diane where the loan processors, before closing had a little situation of funding but in the long run they got all situated and I end up closing on my dream home on time.Thank You!

FHA 30 Year Fixed Florida
Responds quickly
Loan met my needs

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September 29, 2017 at 8:00 PM
Recommend's Jay

Too many ppl

For the most part I had an ok experience w FBC. Things got rather difficult as we got right at closing. There were too many people working from the same office that should've communicated to each other a little better before they asked me for something I had already given to another person in the office. Lots of repeat info had to be given. Very last min these last two weeks. But overall they got me in my new home on time even w a storm coming straight thru the state.

Teresa's Tip: Ask to talk to one person only from the team.

Lender Response
We apologize for any inconvenience you may have encountered with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. Due to the nature of your loan program, we are required to ask for many documents that may be submitted on multiple levels. If there was a duplicate request, we regret this miscommunication. We will use this experience as a training opportunity for our company.
FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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September 28, 2017 at 10:09 PM
Recommend's Jay

Great job

Awsome company very helpfull

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

Share  
September 06, 2017 at 8:30 PM
Recommend's Jay

Job Well Done

FBC did a great job. They are experienced in new construction.

Donovan's Tip: FBC is great at working new construction

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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August 27, 2017 at 7:52 AM
Recommend's Jay

Jay was phenomenal

The loan process today is not what it was back in the era of the no doc loans. Jay was always available to me and did everything he promised. On one occasion, he called me to assure me that everything was going well, as if he knew I needed the encouragement. Knowing that he was the one in charge of getting my loan done, was a major source of comfort to me. I heartily recommend him to anyone needing to have a loan done.

Marie's Tip: Don't take any request for information, personally, there is a process that is required, in order to approve your loan.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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July 21, 2017 at 6:02 PM
Recommend's Jay

Flawless

Jay and his entire team were amazing to work with from start to finish. Being a first time home buyer I wasn't sure what to expect. Jay's team made it easy. They were quick to respond and get things done.

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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July 16, 2017 at 7:50 PM
Recommend's Jay

A smooth process from beginning to end

As first time home buyers, we expected the process to be daunting and complicated. FBC Mortgage was the complete opposite. It was a smooth process and all of our questions and concerns were addressed in a timely manner. Thank you for the time and attention... we are now home owners!

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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July 10, 2017 at 5:23 PM
Recommend's Jay

Easy process

In general it was an easy process.

Luis's Tip: You should get in house translators for clients that have properties in other countries.

Conventional 30 Year Fixed Florida
Loan met my needs

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July 06, 2017 at 11:17 AM
Recommend's Jay

GREAT EXPERIENCE ALL AROUND

Diane and Veronica were extremely helpful throughout the process! It really made what could have been a stressful process a breeze. Everyone at FBC was extremely responsive and I couldn't have asked for a better experience.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

Share  
July 05, 2017 at 4:22 PM
Recommend's Jay

Excellent Service

Everyone on staff that helped with my mortgage were Awesome! Thank you, Alexa, Fixing and Diane! I was relocating to Florida from Tennessee and they responded quickly to any questions that I had and we're always pleasant to speak with. I will definitely suggest FBC Mortgage to all my friends and family.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

Share  
June 26, 2017 at 8:28 AM
Recommend's Jay

My FBC Experience!

FBC was very professional I enjoyed working with Veronica Freconna and Diane Ostrander. They were very helpful and always answered all of my questions and explained all sorts of things that I didn't understand. I would definitely recommended FBC to friends and family!

Tamara's Tip: Don't freak out over closing - the process was easier than I could've ever imagined.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

Share  
May 26, 2017 at 9:18 PM
Recommend's Jay

Amazing

my process was awesome. every question that I ask was answered. and everything was great. loved it and will recommend 110%. Thank You Catherine Carosone-Lynn and Veronica Freconna.

Richard's Tip: For those who struggle with English. they have great staff that know Spanish.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

Share  
May 24, 2017 at 5:40 PM
Recommend's Jay

Seamless process

The experience was amazing from start to finish. The staff (Quita, Jennifer, Jay) were professional and courteous. I will definitely recommend FBC Mortgage to all my family and friends.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

Share  
May 15, 2017 at 2:18 PM
Recommend's Jay

Amazing people

I directly dealt with Pam and Jennifer. They helped us with our dream of owning a home and answered every single ridiculous or dumb question. Since we were new at this process, we feared being misled but we felt at ease and confident. Thank you FBC!

Illian's Tip: Get them what they need as soon as they ask for it. It helps facilitate the process.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

Share  
April 19, 2017 at 12:30 PM
Recommend's Jay

Amazing Service

Everyone in the staff was amazing, I signed a contract and closed my house with no issues. All transactions were smooth and everyone was always responsive to my needs and answered all my questions in timely matter. I felt they were always available to me when needed. Thank you for helping my dream come true of owning a home on my own!

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

Share  
April 13, 2017 at 2:20 PM
Recommend's Jay

Smooth and Pleasant

FBC Mortgage made my mortgage process easier and virtually stress free. The best thing was that they delivered what they promised.

Conventional 30 Year Fixed Florida
Closed on time
Loan met my needs

Share  
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