Jay Zerquera

92% of customers would recommend Jay Zerquera

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Customer Reviews

4.6 of 5
187 Reviews
Responsiveness 90%
Product met needs 98%
Competitive rate 95%
Real Estate Pro Reviews 1
February 24, 2021 at 3:02 PM
Recommend's Jay

Great Service and EASY!!

Jay and his team did a great job! Their service and ease of providing information though their secure website made my refinance so easy and smooth! If I ever need a mortgage again I'm calling Jay and his team!

Michael's Tip: Have all your paperwork ready to go such as income and assets.

Conventional 15 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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February 17, 2021 at 12:13 PM
Recommend's Jay

Amazing and Fast.

Great service. Amazing team! Very fast. I would def recommend using them.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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February 08, 2021 at 2:53 PM

Not pleased

Not pleased with our refinance process. Not sure where the blame falls but we started the process sometime at the end of May or beginning of June and did not close until the middle of January. Had to submit the same documents several times. Got bounced from brand to branch and loan officer to loan officer. Will avoid using FBC in the future.

USDA South Carolina
Loan met my needs

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November 19, 2020 at 1:40 PM
Recommend's Jay

Great customer service and Fast processing.

Great customer service. Always answered my phone calls and emails in a timely manner and clarified every doubt I had. They made the process simple and easy for us.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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October 29, 2020 at 8:15 AM

Nice agent

Pam C in the office was amazing to work with. She was very professional and extremely helpful. She always made herself available when I had questions. I would absolutely work with FBC in the future.

Conventional Florida
Responds quickly
Loan met my needs

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October 28, 2020 at 2:28 PM
Recommend's Jay

House buyer process

It was a smooth process

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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October 27, 2020 at 8:56 PM
Recommend's Jay

Excelente trato y reponsables

Muy satisfactorio el trato y lo rapido que trabajaron para mi credito

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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October 03, 2020 at 8:39 PM
Recommend's Jay

Great Service

They were very helpful and they made the process smooth and easy.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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September 30, 2020 at 1:17 PM
Recommend's Jay

New home purchase

The document portal was easy to use, provided good communication on each step of the application and closing process. It was a great way to consolidate the required documents.

Conventional 15 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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September 30, 2020 at 12:11 PM
Recommend's Jay

Great Experience

This was my first home to purchase and didn’t know what to expect. Everyone at FBC was helpful and communicated regularly. Even when it came down to closing day, they were well organized and that process only took about 30-45 minutes. I had a great first home buying experience!

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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September 30, 2020 at 10:22 AM
Recommend's Jay

Thank you FBC Mortgage!

Excellent group of professionals! We were able to close on time! Thank you for helping me and my family to get a home!

USDA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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September 17, 2020 at 9:51 PM
Recommend's Jay

Excellence service

Received great customer service throughout the whole process. Jay was constantly keeping us updated and would respond all emails in a timely manner.

Alexis's Tip: Make sure you’re organized and have all documents ready.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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September 13, 2020 at 5:56 PM
Recommend's Jay

Great experience!

Very professional! Always kept in contact via email/phone and answered any questions I may have had.

Conventional 30 Year Fixed Florida
Responds quickly

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September 10, 2020 at 2:45 PM
Recommend's Jay

Full satisfaction

We would like to thank you for your dedication and professionalism. In a short time you have done everything possible to finalize the financing of our new house. Once again; thank you.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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September 04, 2020 at 11:19 AM
Recommend's Jay

Great Service!

We had a great experience with FBC. The entire process was incredibly smooth and their online portals made the complexity of transmitting all the required documents fast and easy. It also provided an easy way to check up on the progress throughout the process. Thanks Jared and Andrea for all your hard work!

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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July 04, 2020 at 2:00 PM
Recommend's Jay

Overall good experience

I would have given this review a 5 but there were a few inconsistencys as we got closer tot closing. Questions arrising at the end that were already given upfront. Last minute requests with very unreasonable deadlines. Little to no room. However, when you request something its not answered as fast. More communication with buyer is the only thing that I would have wanted a bit more. The majority of communication is by email

Francisco's Tip: Hang in there. Its not as bad as some say. Buying a home is a stressful process already and emotions run high lol

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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June 24, 2020 at 5:12 PM
Recommend's Jay

Fast, easy, ZERO problems

When you choose FBC, you get a team of professionals where each team member specializes in their part of the loan process. They return emails, work fast, and get stuff done. Our loan was quick, easy, with zero problems. If you want a smooth loan process, go with FBC!

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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June 10, 2020 at 10:58 AM
Recommend's Jay

5 star

Excelent service fast efficient and always letting us know every step our loan was in.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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