Jay Zerquera

89% of customers would recommend Jay Zerquera

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Customer Reviews

4.5 of 5
117 Reviews
Responsiveness 89%
Product met needs 97%
Competitive rate 95%
Real Estate Pro Reviews 1
21 days ago at 8:00 PM
Recommend's Jay

Too many ppl

For the most part I had an ok experience w FBC. Things got rather difficult as we got right at closing. There were too many people working from the same office that should've communicated to each other a little better before they asked me for something I had already given to another person in the office. Lots of repeat info had to be given. Very last min these last two weeks. But overall they got me in my new home on time even w a storm coming straight thru the state.

Teresa's Tip: Ask to talk to one person only from the team.

Lender Response
We apologize for any inconvenience you may have encountered with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. Due to the nature of your loan program, we are required to ask for many documents that may be submitted on multiple levels. If there was a duplicate request, we regret this miscommunication. We will use this experience as a training opportunity for our company.
FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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September 06, 2017 at 8:30 PM
Recommend's Jay

Job Well Done

FBC did a great job. They are experienced in new construction.

Donovan's Tip: FBC is great at working new construction

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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August 27, 2017 at 7:52 AM
Recommend's Jay

Jay was phenomenal

The loan process today is not what it was back in the era of the no doc loans. Jay was always available to me and did everything he promised. On one occasion, he called me to assure me that everything was going well, as if he knew I needed the encouragement. Knowing that he was the one in charge of getting my loan done, was a major source of comfort to me. I heartily recommend him to anyone needing to have a loan done.

Marie's Tip: Don't take any request for information, personally, there is a process that is required, in order to approve your loan.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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July 21, 2017 at 6:02 PM
Recommend's Jay

Flawless

Jay and his entire team were amazing to work with from start to finish. Being a first time home buyer I wasn't sure what to expect. Jay's team made it easy. They were quick to respond and get things done.

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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July 16, 2017 at 7:50 PM
Recommend's Jay

A smooth process from beginning to end

As first time home buyers, we expected the process to be daunting and complicated. FBC Mortgage was the complete opposite. It was a smooth process and all of our questions and concerns were addressed in a timely manner. Thank you for the time and attention... we are now home owners!

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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July 10, 2017 at 5:23 PM
Recommend's Jay

Easy process

In general it was an easy process.

Luis's Tip: You should get in house translators for clients that have properties in other countries.

Conventional 30 Year Fixed Florida
Loan met my needs

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July 06, 2017 at 11:17 AM
Recommend's Jay

GREAT EXPERIENCE ALL AROUND

Diane and Veronica were extremely helpful throughout the process! It really made what could have been a stressful process a breeze. Everyone at FBC was extremely responsive and I couldn't have asked for a better experience.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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July 05, 2017 at 4:22 PM
Recommend's Jay

Excellent Service

Everyone on staff that helped with my mortgage were Awesome! Thank you, Alexa, Fixing and Diane! I was relocating to Florida from Tennessee and they responded quickly to any questions that I had and we're always pleasant to speak with. I will definitely suggest FBC Mortgage to all my friends and family.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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June 26, 2017 at 8:28 AM
Recommend's Jay

My FBC Experience!

FBC was very professional I enjoyed working with Veronica Freconna and Diane Ostrander. They were very helpful and always answered all of my questions and explained all sorts of things that I didn't understand. I would definitely recommended FBC to friends and family!

Tamara's Tip: Don't freak out over closing - the process was easier than I could've ever imagined.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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May 26, 2017 at 9:18 PM
Recommend's Jay

Amazing

my process was awesome. every question that I ask was answered. and everything was great. loved it and will recommend 110%. Thank You Catherine Carosone-Lynn and Veronica Freconna.

Richard's Tip: For those who struggle with English. they have great staff that know Spanish.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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May 24, 2017 at 5:40 PM
Recommend's Jay

Seamless process

The experience was amazing from start to finish. The staff (Quita, Jennifer, Jay) were professional and courteous. I will definitely recommend FBC Mortgage to all my family and friends.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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May 15, 2017 at 2:18 PM
Recommend's Jay

Amazing people

I directly dealt with Pam and Jennifer. They helped us with our dream of owning a home and answered every single ridiculous or dumb question. Since we were new at this process, we feared being misled but we felt at ease and confident. Thank you FBC!

Illian's Tip: Get them what they need as soon as they ask for it. It helps facilitate the process.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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April 19, 2017 at 12:30 PM
Recommend's Jay

Amazing Service

Everyone in the staff was amazing, I signed a contract and closed my house with no issues. All transactions were smooth and everyone was always responsive to my needs and answered all my questions in timely matter. I felt they were always available to me when needed. Thank you for helping my dream come true of owning a home on my own!

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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April 13, 2017 at 2:20 PM
Recommend's Jay

Smooth and Pleasant

FBC Mortgage made my mortgage process easier and virtually stress free. The best thing was that they delivered what they promised.

Conventional 30 Year Fixed Florida
Closed on time
Loan met my needs

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March 31, 2017 at 7:48 PM
Recommend's Jay

AJ Experience

My experience in the beginning when I was preapproved was great. When it was one week before closing is when they asked for documentation which should have been asked for weeks in advance which caused the loan processor to hold up my approval and my closing date was canceled twice. On the day I closed and got my keys I still received an email asking about an account that I was originally told I had to pay so they did collect the money from me to pay the account off when I had already paid it so I was owed money. The biggest problem I had with them was communicating with each other because I was told one thing by someone and another by someone else which is what delayed my approval and closing.

Lender Response
We apologize for your experience with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. We will share your experience with FBC Mortgage, LLC and use your review for a training opportunity.
FHA 30 Year Fixed Florida
Responds quickly
Loan met my needs

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March 20, 2017 at 11:07 PM
Recommend's Jay

Helpful & Courteous

Jay was very helpful and was always there when we needed anything.

USDA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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December 20, 2016 at 7:09 AM

American Title Co

American Title was excellent in doing our transactions

Nilda's Tip: Aimee & Anna were fantastic, but so was everyone else there

Lender Response
We apologize for your experience with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. We will be contacting you to discuss your specific situation and make every attempt to resolve your experience with FBC Mortgage, LLC.
Other 30 Year Fixed Florida
Loan met my needs

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December 04, 2016 at 3:29 PM
Recommend's Jay

Getting the Tough deals done

This loan process has been a bumpy ride but I couldn't have done with with a more dedicated team than FBC Orlando. Jay and his team worked closely with me and my family to ensure we got the home as well as closed in record time considering the hurdles we went through prior to meeting FBC. I cant remember the last time I worked with a team as dedicated to ones needs as this one. As long as you can provide the documentation in a timely manner they get everything process almost immediately. This has been a memorable experience, and if I had to do it again, I'll only do it with them. Thanks FBC Orlando

Oliver's Tip: Just provide documentation as soon as requested, they truly are there to work for you.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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November 30, 2016 at 3:30 PM
Recommend's Jay

Decent compared to other companies

Process was fairly easy. I would recommend.

Ashley's Tip: Have documents ready.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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November 20, 2016 at 9:41 AM
Recommend's Jay

First time buyer, great with some hiccups

Jay looked at our financials after we were turned down from the builder's lender after they "didn't under stand our income" and said "yes, we can help you". We aren't standard "vanilla" borrowers according to FBC. This is our very first home purchase, the process was stressful to say the least, they changed our down half way through the process, asked for more and more and more documents and when it was all said and done, we ended up with the loan. The closing costs increased 4k over the final two months, they worked out things and we prepaid the Mortgage Insurance. They did work to drop the rate and give us a credit to work things out. We didn't close the day we were slated to, it was delayed but the maddening part was the lack of communication from them in the end. It took me emailing everyone after calling to get an answer. We didn't even know we had a loan for sure until we went into sign at the title company, just communicate, don't leave people in the dark.

Jodi's Tip: Be prepared for more than they ask for financially.

Conventional 30 Year Fixed Florida
Responds quickly
Loan met my needs

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November 20, 2016 at 9:40 AM
Recommend's Jay

First time buyer, great with some hiccups

Jay looked at our financials after we were turned down from the builder's lender after they "didn't under stand our income" and said "yes, we can help you". We aren't standard "vanilla" borrowers according to FBC. This is our very first home purchase, the process was stressful to say the least, they changed our down half way through the process, asked for more and more and more documents and when it was all said and done, we ended up with the loan. The closing costs increased 4k over the final two months, they worked out things and we prepaid the Mortgage Insurance. They did work to drop the rate and give us a credit to work things out. We didn't close the day we were slated to, it was delayed but the maddening part was the lack of communication from them in the end. It took me emailing everyone after calling to get an answer. We didn't even know we had a loan for sure until we went into sign at the title company, just communicate, don't leave people in the dark.

Jodi's Tip: Be prepared for more than they ask for financially.

Conventional 30 Year Fixed Florida
Responds quickly
Loan met my needs

Share  
November 01, 2016 at 10:55 AM
Recommend's Jay

I am so happy with my first expirience buying a home was so fast and no problems.

Me and my wife can't believe how simple and great was our experience in getting our loan with FBC. I really can't believe the great APR I received and low monthly payment, they really did a super job I recommend them to all my family and friends. my brother is going with them now also to purchase his first home.

Jancys's Tip: If you want a simple and great low APR and wonderful experience, please go with FBC. you won't regret it.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

Share  
September 21, 2016 at 2:31 PM
Recommend's Jay

More than I expected!!

I wasn't sure what to expect from the whole buying a house process, and I had heard horror stories from friends about nightmare experiences but the care, and guidance I received from my mortgage company was outstanding. They kept me up to date on everything, they listened to my needs, and guided me thru every step all the way to smooth and seamless closing...so much easier than I ever would have guessed! Special mention to Cat, who held my hand thru the whole process, a huge thank you to the whole Team at FBC

Mary's Tip: keep all your documents on your computer in a file and easy to find to send over

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

Share  
September 20, 2016 at 2:15 PM
Recommend's Jay

Wonderful

It was a pure pleasure, I have now closed 3 loans. It was a breeze

Tamarah's Tip: Try and send a list of all documents required upfront

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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