Lenardo Mitchell

88% of customers would recommend Lenardo Mitchell

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Customer Reviews

4.4 of 5
24 Reviews
Responsiveness 91%
Product met needs 96%
Competitive rate 83%

Reviews for Lenardo Mitchell

2 days ago at 12:26 PM

Horrible Mortgage Company

I recommend you take your business/money elsewhere if you intend to have a comforting and informative loan experience. Communication and structure was HORRIBLE. Leonardo, who is the loan officer only cares about your money and nothing else. I sent him direct emails several times requesting information regarding my loan and he NEVER responded. One of his employees, Shaun Greene, was assigned to handle my loan. Although Shaun was available and helpful, he could not answer questions about the breakdown of my loan. He informed me that he’s not allowed to discuss interest rates and what not and that I have to speak to Leonardo about it. For the full year I waited for my home to be built, I was only able to speak with Leonardo ONCE!!! That one day was the very first day that I became involved with FBC.. After that first day, literally a full 365+ days went by where I was unsuccessful in contacting Leonardo. I sent him emails and left him voice messages. After a while, his voicemail became full and stayed full forever.. With this being my first home purchase, it was very bitter sweet because much of my joy was depleted by FBC mortgage. I really wish I would of taken my business else where. Once I finally recieved a closing date, I found out the morning of the closing that my closing would be pushed back 4 additional days because FBC failed to complete the final appraisal in time. Let this be a warning to all who are considering trusting Leonardo and FBC with one of the biggest purchases of your life. Find a different mortgage company who cares and is available for you.

Spencer's Tip: Don’t use FBC Mortgage because Lenardo will screw you.

Conventional 30 Year Fixed Georgia

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July 07, 2021 at 8:17 PM
Recommend's Lenardo

THANK YOU THANK YOU

My heart is overwhelmed with joy, I appreciate you and your team for the tremendous work with making my dream of becoming a homeowner possible. You and your team have been very supportive during this process especially Shaun Green who has always been available to answer questions. I commend you for your level of professionalism and generosity.

Conventional Georgia
Closed on time
Loan met my needs

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July 05, 2021 at 9:35 AM
Recommend's Lenardo

Serena and Roderick Matthews

Thank You all so much for the hard work. Thank you for making our dreams come true.

Serena's Tip: Be patient

Conventional 30 Year Fixed Georgia
Closed on time
Responds quickly
Loan met my needs

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May 14, 2021 at 11:50 PM
Recommend's Lenardo

Excellent Service

Lenardo is absolutely awesome. He answered all of our questions, was extremely patient and attentive to all of our needs. He went above and beyond to help us with everything that was needed. and requested. Our purchase was possible because of Lenardo and FBC Mortgage. I would definitely recommend Lenardo and FBC Mortgage to everyone we know that's looking to purchase a home.

FHA 30 Year Fixed Georgia
Closed on time
Responds quickly
Loan met my needs

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March 13, 2021 at 5:34 PM

Mortgage refinancing

At the end of the process I feel disappointed, to start with, in the first 6 weeks the advance was null, the process started on the seventh week. The closing part was the worst part, zero communication between the closing staff and the lender, the closing staff said something and the lender another. Finally, the funds were transferred a week later and they charge me the extra interest. I know the closing part is a separate thing from the lender, but the lender choose them not me. Probably I would recommend the lender, but not the closing guys. (Kimbrough law)

David's Tip: Find another real state attorneys

Conventional 30 Year Fixed Georgia
Responds quickly
Loan met my needs

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December 03, 2020 at 9:53 PM
Recommend's Lenardo

My Sincere Thanks...

Mr. Mitchell... I could not allow this day to come to an end without saying THANK YOU, THANK YOU, THANK YOU!!! My heart is overwhelmed with joy and excitement resulting from the events of closing on my new home. You and your team have been extremely supportive during this process, always being available to answer questions and most importantly, offering sound advice to point me in the right direction as needed. I commend you for your professionalism and GREAT customer service from the first conversation to our most recent one prior to my walk through this morning...

VA 30 Year Fixed Georgia
Closed on time
Responds quickly
Loan met my needs

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November 13, 2020 at 10:14 AM
Recommend's Lenardo

Lenardo and team

Lenardo and team was great! Although the builder took forever and forever to complete my home, Lenardo and team understood my frustration and he answered all my questions with grace! I appreciate the transparency I received from Lenardo. I would recommend FBC, Lenardo, in particular to anyone looking for a loan officer. Thank You!!!

Kawanis's Tip: Be patient! Things may slow down and you may feel like the process is not moving but everything will work out.

FHA 30 Year Fixed Georgia
Responds quickly
Loan met my needs

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November 05, 2020 at 12:28 PM
Recommend's Lenardo

First time owner

Words aren't enough to express the excellent service you get from FBC mortgage. I trust Mr. Mitchell the first time speaking to him. They walk you through everything and always available to answer any questions.

Natalie's Tip: Trust, believe, they will get the job done.

FHA 30 Year Fixed Georgia
Closed on time
Responds quickly
Loan met my needs

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October 31, 2020 at 1:55 AM
Recommend's Lenardo

Satisfied with FBC Mortgage Loan Process

Satisfied with the Loan Process and the team that helped us.

FHA 30 Year Fixed Georgia
Closed on time
Responds quickly
Loan met my needs

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October 28, 2020 at 1:58 PM
Recommend's Lenardo

Excellent job

Five 🌟 🌟 🌟 🌟 🌟 excellent job

FHA 30 Year Fixed Georgia
Responds quickly
Loan met my needs

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October 28, 2020 at 1:10 PM
Recommend's Lenardo

1st time home buyer..

It was long process due to the builder, but worth the wait. There was a few last minute things that need to submit before closing, which should have been asked for way in advance. But overall it all worked out, and I closed on time. Lenardo was pretty knowledge and answered all my questions when needed. But I would say that his approach could be better when explaining things to future home buyers.

FHA 30 Year Fixed Georgia
Closed on time
Responds quickly
Loan met my needs

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September 03, 2020 at 7:06 PM

Review

My experience was less than stellar. While Leonardo is very knowledgeable & informative and his “bedside manner” could improve. I always felt like I was a bother and it did make me not want to to ask questions. I would say remember this is the buyer 1st time, they are nervous, scared, and will have questions. Be friendly welcoming and inviting each encounter.

FHA 30 Year Fixed Georgia
Loan met my needs

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September 02, 2020 at 7:38 PM
Recommend's Lenardo

Best 1st Home Buyer Experience!

My husband and I had been trying for 6 years to purchase a home. We had a few bad lenders who failed us and as a result we lost money. When we decided to try again. We trusted our realtor to help us find a lender who wasn't about self, but for the customer. This is when we were put in touch with Leonardo. He was professional, he gave us tips to help us get to the finish line. The videos throughout the process was awesome. We felt in the loop, closing was flawless. We are so blessed and we prayed for a positive outcome. Thank you Leonardo for making our dream come true!

Linnea's Tip: Be patient, Have your business in order! Save money and trust in the process.

FHA 30 Year Fixed Georgia
Closed on time
Responds quickly
Loan met my needs

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July 01, 2020 at 11:46 AM
Recommend's Lenardo

All hands on Deck

During my purchasing process I received the most outstanding customer service and help from Leonardo and his team. All hands where extremely on deck! Team work makes the dream works! And I was able to purchase my home before my birthday.

LaMarra's Tip: PLS BE PATIENT

FHA 30 Year Fixed Georgia
Closed on time
Responds quickly
Loan met my needs

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December 02, 2019 at 11:51 AM
Recommend's Lenardo

Great

Lenardo was a great lender and very helpful!

Conventional 30 Year Fixed Georgia
Closed on time
Responds quickly
Loan met my needs

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November 01, 2019 at 5:36 PM
Recommend's Lenardo

Excellent service

The entire crew was very knowledgeable. They walked me through all the steps. The whole experience was very pleasant

Thien-Chuong's Tip: Everything is done online. Really easy

FHA 30 Year Fixed Georgia
Closed on time
Responds quickly
Loan met my needs

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October 12, 2019 at 7:02 PM
Recommend's Lenardo

Donna Ebert

Lenardo was extremely helpful from start to finish of the loan process. Any questions or confusion I had he was willing to answer or explain until I understood.

FHA 30 Year Fixed Georgia
Closed on time
Responds quickly
Loan met my needs

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September 04, 2019 at 9:41 AM
Recommend's Lenardo

Jeremy

Great and awesome service

VA 30 Year Fixed Georgia
Closed on time
Responds quickly
Loan met my needs

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August 30, 2019 at 8:57 AM
Recommend's Lenardo

FHA loan

Loan take way too long to be finalized

FHA 30 Year Fixed Georgia
Responds quickly
Loan met my needs

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August 09, 2019 at 11:20 AM
Recommend's Lenardo

Exceptional Loan Officer and Mortgage Services

The service and personal attention I received from Leonardo Mitchell and other staff from FBC Mortgage Team (Jacqueline Vasquez and Lisa Collins) was exceptional and beyond what I was expecting! As a first-time home buyer, I am highly impressed with the service I received from FBC Mortgage. Leonardo Mitchell and Team are knowledgeable, professional and honest. Their personal attention was a great comfort to me throughout the process from start to finish. I feel extremely confident recommending FBC Mortgage to my friends and family. I know without a doubt they will be in good hands and handled with exceptional service and professionalism. The FBC Mortgage Team truly made my dream of home ownership a reality! Thank you again to Leonardo and The FBC Mortgage Team! - DeShara Johnson

VA 30 Year Fixed Georgia
Closed on time
Responds quickly
Loan met my needs

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June 26, 2019 at 2:46 PM
Recommend's Lenardo

Amazing!

I am so thankful for such a smooth very professional process! Buying a home can be very stressful but the FBC team has been so informative, knowledgeable, and so helpful during this process. They feel like family!

FHA 30 Year Fixed Georgia
Closed on time
Responds quickly
Loan met my needs

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May 14, 2019 at 4:41 PM
Recommend's Lenardo

Excellent Loan Officer

Words cannot express my appreciation for the tireless work that Lenardo did in order to get my loan process to completion. Throughout the entire process he made sure to keep me updated and encouraged that the loan would be closed. It is the example and efforts of individuals like Lenardo that helps to give the mortgage industry and more specifically FBC mortgage a good name. I am eternally grateful for his help and how he fought on my behalf and did not make me feel like just another file on his desk. Thank you for all that did!! I was disappointed with the underwriting process, I thought that the Loan Officer Lenardo Mitchell and the Loan Processor Laura Anderson did a great job preparing me for what I needed to do in order to close the loan. Once in the hands of the underwriting department the process appeared to be taking place in a totally different company. The timeliness of the underwriters, requesting the same information more than once and the miscalculations of the finances forced me and my daughter to be displaced for an additional month, which put a damper on an otherwise tolerable process. I truly thank Lenardo and Laura for their support, encouragement and willingness to fight on my behalf in order to get the job done. They are truly the best!!

FHA 30 Year Fixed Georgia
Responds quickly
Loan met my needs

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June 29, 2018 at 3:54 PM
Recommend's Lenardo

Impeccable Service

Mr. Leonardo Mitchell is an outstanding professional. He was very informative, kind, and patient during the entirety of this intense rigorous process. His efforts during regular hours and after hours made a long process tolerable. I would like to thank him and his team for everything and making our new home possible.

Roger's Tip: Have all of your documentation in order. Talk to the builder and on site person to ensure everyone is on the same plan.

VA 30 Year Fixed Georgia
Responds quickly
Loan met my needs

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