Reviews for Matt Andre
New Construction Review
I was introduced to FBC Mortgage, LLC by Park Square Homes (PSH) in January 2018. I had recently gone under contract with PSH and had selected a loan officer from another mortgage company, but was advised in order to receive funds for closing from the seller, I was required to use FBC. I was not happy about this as I had been working with the same LO since October 2017. My initial contact with a LO from FBC fell short of being amazing or pleasant. The LO spoke very fast and did not take the time to explain information to me, and I advised the seller I did not want to work with that individual. I was transferred to another LO who I worked with over the next few months. There were many delays in the building process which had nothing to do with the lender. However, in November 2018 in one of my conversations with the LO it became apparent that he had become frustrated and some of the comments made during this conversation made me very upset. I felt that when you are in the process of purchasing a home, regardless of how frustrating the process may become, the LO should remain professional at all times and keep in mind that most consumers understand what they can & cannot afford. Also, if you have been working with a consumer for quite some time, you should understand how to work with & communicate with that individual. The seller advised that the LO may have been frustrated because there had been so many changes and delays, but I advised there was no reason for him to speak to me the way he did. I requested to only work with the branch manager Matt Andre, who was simply a joy to work with. I wish I would have started the process with him as he understood my needs, and the fact that I did not want more house than I could afford. I also shared my concerns with the seller and the lender regarding my interest rate not being locked, as it increased my monthly mortgage payment. If the seller and lender have access to one another's systems, they should be able to communicate a lot better in terms of what stage of the building process the home is in. The seller also questioned why the rate was never locked, which is what sparked the conversation with the second LO in November. Overall, working with FBC was okay but it would have been better if I had worked with Matt from the beginning and if the processor did not ask me for information that I had already submitted. This happened on three different occasions and it was very irritating. I would only recommend FBC if you are able to work with Matt Andre.
ToCarra's Tip: Keep a paper trail of all documentation that is submitted and know who you submitted information to.
Conventional 30 Year Fixed Florida
Best in the business
Matt Andre with FBC was very helpful during the loan process. Matt went above and beyond to help me understand and make me comfortable with the entire process. I am glad I went with Matt and FBC mortgage and would highly recommend them. Thank you
Jason's Tip: Trust the process. It can get stressful but it will get finished and it is worth it.
Other Other Florida
Very knowledgeable, diligent with replies to questions and delivering information. Excellent service and communication. Kept me posted on the progress of my application all the time. It was a pleasure having them walking me through this process. The capability of using their web page for managing e-documents was superb. A great experience!
Conventional 30 Year Fixed Florida
The entire staff was very cordial, helpful and understanding. I would definitely recommend your Company. Steve, Matt and their entire staff deserve credit for the smooth processing of my loan.
Mary's Tip: I was completely satisfied and pleased. If you are new to the process FBC is the Mortgage company to go.
FHA 30 Year Fixed Florida
Laureate Park, Lake Nona Home
The loan service provided was very professional and timely in every aspect. The loan team was very quick to respond to questions and calls to explain every aspect of the documents. For this first time home buyer it was seamless.
VA 30 Year Fixed Florida
Matt and his team did a great job ! I worked most of the time with Steve and Jim these guys know their stuffs. I would recommend FBC mortgage to anyone who is to buy or refinance . We really appreciate you guys and thank you very much for everything. Renette and Antoine