Matt Andre

95% of customers would recommend Matt Andre

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Customer Reviews

4.8 of 5
734 Reviews
Responsiveness 97%
Product met needs 99%
Competitive rate 96%
Real Estate Pro Reviews 4
3 days ago at 3:57 PM
Recommend's Matt

Great Mortgage Lender

Getting a home mortgage can be very stressful, however the whole team at FBC Mortgage made the process extremely smooth. From start to finish, they have handled every step efficiently in a timely manner. Thank you FBC Mortgage!!!

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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3 days ago at 1:21 PM
Recommend's Matt

Home Owner

They were pretty great and speedy honestly.

Starry's Tip: Actually no I was pretty satisfied.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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4 days ago at 1:56 PM
Recommend's Matt

Refinance

Mat Andre and his team are the best. The process was seamless and the communication was top notch.

Other Other Florida
Closed on time
Responds quickly
Loan met my needs

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6 days ago at 3:23 PM
Recommend's Matt

First home

Tad hard to reach on the phone but always fast responding on email. Patient with the customer and willing to work with you.

Conventional 30 Year Fixed Florida
Closed on time
Loan met my needs

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13 days ago at 8:33 PM
Recommend's Matt

Great service, Great experience

Matt and his team were very thorough and prompt in processing our refinance, answering all questions along the way. I would definitely recommend him to others for mortgage servicing and origination.

FHA 15 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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16 days ago at 11:50 AM
Recommend's Matt

Well

Last minute paperwork always sucks

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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16 days ago at 10:38 AM
Recommend's Matt

FBC Mortgage LLC, customer service

The customer service was excellent. I lived in another state and FBC made my process seamless. The loan officer and processors were very helpful and polite.

Bonnie's Tip: Make sure you have all required documents ready to ensure a easier process.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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19 days ago at 5:43 PM
Recommend's Matt

Loan

I highly recommend

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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23 days ago at 12:02 PM
Recommend's Matt

Very Professional

Matt was very professional and helped all our needy.

VA 30 Year Fixed Florida
Responds quickly
Loan met my needs

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24 days ago at 7:40 PM
Recommend's Matt

Shad

Very helpful, assisted us and kept us informed

FHA 30 Year Fixed Florida
Responds quickly
Loan met my needs

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30 days ago at 5:45 PM
Recommend's Matt

Home Purchase

There was a lot of communication between us and the FBC Mortgage. They were very helpful and did everything they could in order for us to qualify for the loan.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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30 days ago at 11:24 AM

Beware: Team Approach to Mortgage Lending

Working with FBC's team was the most challenging and at times, frustrating, experience I've had through 9 home purchases. In order to receive financial incentives from my builder, I was required to use FBC. From the beginning - starting with the application process - there were hiccups and problems with filing and application on line due to bugs on the website. Applying over the phone was cumbersome and the person taking my application information was inexperienced and awkward. Throughout the process, my mortgage was handled by a "team." Over time, it was obvious team members weren't communicating with each other. I was asked for duplicate information several times and asked to communicate with individuals on the team separately. I never was sure which team member to approach with questions, concerns, or issues. Frequent responses from the team were "not me" - "contact someone else" on the team. This was frustrating and time consuming. FBC's website remained buggy throughout the process for uploading documents and signing docs provided by FBC. FBC's chose a very experienced title company with a long history working with my builder. The title company representative is very good, and she knows it. Her customer service during the process -arrogant and flippant, on occasion - was very off putting and unexpected from a professional with this degree of experience. In the end, the title company was a breeze to work with, but getting to the closing table was a stand offish experience to say the least. Following close, when I approached the FBC team leader, at the urging of the title company, with a question regarding the loan, I was blown off and provided a contradictory response to what I expected to hear based on interactions with title company representative. I see this as yet another example of left hand not communicating with the right hand on the FBC team.

James's Tip: Be prepared to over and repeat communicate. Expect to be passed around among the FBC team to get answers and solutions.

Lender Response
FBC Mortgage, LLC strives for complete customer satisfaction. Our customer service representatives will be contacting you for more information on how we could have better served you.
Conventional 30 Year Fixed Florida
Closed on time
Loan met my needs

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January 22, 2020 at 11:02 AM
Recommend's Matt

Thank you thank you thank you

I’m so grateful for Matt and his amazing staff and fellow colleagues for making my dream of being a home owner come true.

Samara's Tip: Make sure all paper work and payments are done before the closing that way you just sign the documents and toast to having bought a house.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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January 16, 2020 at 2:38 PM
Recommend's Matt

Second Loan and Will Use Again!

Outstanding service once again! Stephanie was phenomenal and the entire team at FBC made this a smooth and seamless process. This is my second loan through FBC and I will absolutely use them again next time. Everyone was extremely professional and efficient throughout the process. Three words: Well Oiled Machine!

Conventional 15 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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January 16, 2020 at 9:23 AM
Recommend's Matt

Don’t know what “title for review” is referring to what process?

I was astonished at the ease of this process, and the speed of the detailed documentation process. How quickly everything came together, the time to find the “right home” was measured in months, but from the it took to “come to the closing” took only days.

Susan's Tip: Be prepared, have your documents ready

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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January 15, 2020 at 10:23 PM
Recommend's Matt

Fast and easy

That sums it up Matts team is quick professional and very easy.

Conventional 15 Year Fixed Florida
Responds quickly
Loan met my needs

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January 15, 2020 at 4:16 PM
Recommend's Matt

Dedicated Service

Matt and his team members Chris and Cyndi were true professionals and were able to get us to closing in 32 days! They worked with us during the hectic holiday season and we closed on December 27th and we able to break in the New Year in our home thanks to their tireless dedication.

Fredrick's Tip: Check your email frequently and reply as soon as possible.

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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January 08, 2020 at 9:57 AM
Recommend's Matt

Easy and stress free experience

Matt and his team were incredibly easy and helpful. They work as one cohesive unit and it made my experience buying my new home stress free. They advised on different options I could pursue, they gave me frequent updates, and ultimate the process was incredibly stress-free working with them. I would recommend them to anyone.

Kari's Tip: There are a few documents that require an actual signature, so you’ll have to print just one or two things out and send back to them.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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January 07, 2020 at 10:33 AM
Recommend's Matt

4300 Looking glass place

4300 Looking glass place

Conventional 15 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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January 03, 2020 at 10:27 AM
Recommend's Matt

FBC Mortgage was great!

I had a wonderful experience with this company. Matt Andre was extremely responsive and thorough. Everything went smoothly throughout the process.

Jennifer's Tip: Nothing, Matt was great. Very responsive!

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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January 02, 2020 at 10:13 PM
Recommend's Matt

Closing 12/30/19

Did not appreciate the grief I was put through on closing day. When I called, never got a satisfactory answer. FBC was not concerned at all.

Carmen's Tip: N=A

Lender Response
We apologize for any inconvenience you may have encountered with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. We 100% care about our customers. The issue was between the bank and the Title Company. We will also use this experience as a training opportunity for our entire company.
FHA 30 Year Fixed Florida

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January 02, 2020 at 5:22 PM
Recommend's Matt

Florida Home

Everyone that I worked with was very helpful and always ready to answer all my questions and made my move from Chicago to Florida an easy transition!! Thank you all for doing a great job!!

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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January 02, 2020 at 11:13 AM
Recommend's Matt

Brighton Purchase

My wife and I started the process to purchase our first home. We initially started the process with a different lender who ended up refusing to proceed with little basis. We were then transferred to FBC mortgage per our sales agent and were blown away by the attention to detail and professionalism of the team. We are extremely happy with the service we recieved and would recommend them to friends or family for future home needs.

USDA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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January 02, 2020 at 10:31 AM
Recommend's Matt

Team Andre is the Best!

The team was perfect..Matthew,Nancy, Chris were all very helpful and responsive throughout this process. I will forever be greatful to Team Andre at FBC!

Curt's Tip: Give FBC a call to experience a very pleasant home buying experience.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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January 02, 2020 at 10:08 AM
Recommend's Matt

FBC Team was awesome.

Matt Andre and his team are top notch professionals. The info requested from us was precise and clear. Their procedures enabled us to have a stress free mortgage process. We are truly thankful for their efforts.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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January 02, 2020 at 8:44 AM
Recommend's Matt

Excellent

FBC bank was super easy to work with. From beginning to closing, they were prompt, professional and courteous. Stephanie and Tracey were amazing.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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January 01, 2020 at 8:25 AM
Recommend's Matt

Wonderful

Great experience with wonderful people.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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December 28, 2019 at 8:34 AM
Recommend's Matt

Will use FBC Mortgage again

Loan application process is smooth. Like the documentation upload portal and eSign feature.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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December 28, 2019 at 8:32 AM
Recommend's Matt

Great lender

FBC offered us great opportunities and they were very quick with the application process and helpful and everything was smooth up until closing

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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