Matt Andre

95% of customers would recommend Matt Andre

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Customer Reviews

4.8 of 5
386 Reviews
Responsiveness 97%
Product met needs 99%
Competitive rate 95%
Real Estate Pro Reviews 3
10 days ago at 10:32 PM
Recommend's Matt

Was nervous but got it done!

Down to the last wire but got it done, used Matt twice already

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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27 days ago at 8:16 PM
Recommend's Matt

Great

Communication was great

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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October 18, 2017 at 4:20 PM
Recommend's Matt

Great job with challenges that could have been avoided

All in all, very pleased with the way the team performed however it was not without challenges on the customer end. In my opinion, the biggest opportunity for improvement would be in communicating with the borrower better. THis does not have to be via phone but if the website could be updated to provide information as to where the application was throughout the process and how long each department took to perform it would remove some stress. In this case, the loan closed on time even though not getting final approval until 3p the day before closing. I was very impressed that the team pulled this off but to me, it should have never gotten down to the last minute. Communication is key!

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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October 18, 2017 at 2:58 PM
Recommend's Matt

Thanks Matt, Chris, and Team

We recently closed on our new home, and want to commend Matt, Chris, and your team for great service throughout the mortgage application process and closing. We're happy we went with you!

Walter's Tip: Make sure to submit information and respond to the teams needs on a timely basis, as it makes the process run more smoothly.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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October 11, 2017 at 1:58 PM
Recommend's Matt

Excellent Company

This was my first home purchase and on top of that it was a 230K renovation loan. I can't express enough appreciation to the team at FBC. Multiple times they stayed after hours taking my calls and emails. I not only recommend the company but would never use another after the experience I had. Staff was very friendly, professional and considerate. If you are looking for a lender, do yourself a favor and call FBC.

Brad's Tip: Call them! Everyone is fantastic!

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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October 04, 2017 at 9:57 AM
Recommend's Matt

Stress free mortgage

I have to say that the team of FBC are very reliable, informative, Jim and Nicholas you get the answer to every single one of the questions right away.

Cynthia's Tip: Ask questions and listen to what they tell you. They are very knowledge on what they do.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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October 04, 2017 at 9:56 AM
Recommend's Matt

Stress free mortgage

I have to say that the team of FBC are very reliable, informative, Jim and Nicholas you get the answer to every single one of the questions right away.

Cynthia's Tip: Ask questions and listen to what they tell you. They are very knowledge on what they do.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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October 04, 2017 at 9:54 AM
Recommend's Matt

Stress free mortgage

I have to say that the team of FBC are very reliable, informative, Jim and Nicholas you get the answer to every single one of the questions right away.

Cynthia's Tip: Ask questions and listen to what they tell you. They are very knowledge on what they do.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

Share  
October 04, 2017 at 9:52 AM
Recommend's Matt

Stress free mortgage

I have to say that the team of FBC are very reliable, informative, Jim and Nicholas you get the answer to every single one of the questions right away.

Cynthia's Tip: Ask questions and listen to what they tell you. They are very knowledge on what they do.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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September 28, 2017 at 9:31 AM
Recommend's Matt

Outstanding Serve, Thanks!!!!!

Thanks to Matt and all his team, Even with a Hurricane they were able to keep me inform and made the close happend on time.

Antonio's Tip: If you provide everything that the bank ask in a timely manner, all should be smooth.

FHA 30 Year Fixed Florida
Closed on time

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September 21, 2017 at 3:46 PM
Recommend's Matt

Fast and friendly service

Outstanding professionals. Everyone I interacted with was knowledgeable, friendly, and always quick to help.

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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September 10, 2017 at 1:28 AM
Recommend's Matt

Excellent

FBC Mortgage work with me at all time, everything went smoothly with the team. I will recommend this mortgage company to others.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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August 31, 2017 at 11:19 PM
Recommend's Matt

Professional

Matt was great, answered all my questions thoroughly, would use again

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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August 31, 2017 at 10:25 AM
Recommend's Matt

Great company, even better people!

Everyone that worked my case did so with the upmost curtesy and professionalism, but I must make a special note on Diane Coveney she absolutely went above and beyond to make my family's home a reality. In all honesty I simply have no words to describe how grateful I am to her and all the team at FBC.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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August 28, 2017 at 10:18 PM
Recommend's Matt

WWW

Wonderful experience. Originally had mortgage through another company who dropped the ball last minute and caused chaos. The process with Matt and FBC was fast, efficient and easy. I would highly recommend.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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August 28, 2017 at 8:41 AM
Recommend's Matt

Review of Lender, Loan Officer and Processors

Matt Andre, Steve Davenport, Nicholas and Team were professional and provided outstanding service

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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August 28, 2017 at 8:19 AM
Recommend's Matt

Final Disclosure

I would give the copy of the final disclosure at least the day before, not the day of the closing. For client to have time to discussed any questions with the loan officer. I was given my final disclosure when I was at the title company.

Lender Response
We apologize for any inconvenience you may have encountered with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. We will use this experience as a training opportunity for our company
FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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August 25, 2017 at 2:38 PM
Recommend's Matt

Professional, Proficient, Friendly

I have nothing but positive things to say about FBC and the Andre Team. They responded to emails and phone calls quickly, took care of items quickly, always treated us with respect, and always answered our questions.

John's Tip: If you stay on top of signing and other tasks on your end, they'll reciprocate and take care of things quickly on their end too.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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