Matt Andre

95% of customers would recommend Matt Andre

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Customer Reviews

4.8 of 5
723 Reviews
Responsiveness 97%
Product met needs 99%
Competitive rate 95%
Real Estate Pro Reviews 4
6 hours ago at 5:45 PM
Recommend's Matt

Home Purchase

There was a lot of communication between us and the FBC Mortgage. They were very helpful and did everything they could in order for us to qualify for the loan.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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12 hours ago at 11:24 AM

Beware: Team Approach to Mortgage Lending

Working with FBC's team was the most challenging and at times, frustrating, experience I've had through 9 home purchases. In order to receive financial incentives from my builder, I was required to use FBC. From the beginning - starting with the application process - there were hiccups and problems with filing and application on line due to bugs on the website. Applying over the phone was cumbersome and the person taking my application information was inexperienced and awkward. Throughout the process, my mortgage was handled by a "team." Over time, it was obvious team members weren't communicating with each other. I was asked for duplicate information several times and asked to communicate with individuals on the team separately. I never was sure which team member to approach with questions, concerns, or issues. Frequent responses from the team were "not me" - "contact someone else" on the team. This was frustrating and time consuming. FBC's website remained buggy throughout the process for uploading documents and signing docs provided by FBC. FBC's chose a very experienced title company with a long history working with my builder. The title company representative is very good, and she knows it. Her customer service during the process -arrogant and flippant, on occasion - was very off putting and unexpected from a professional with this degree of experience. In the end, the title company was a breeze to work with, but getting to the closing table was a stand offish experience to say the least. Following close, when I approached the FBC team leader, at the urging of the title company, with a question regarding the loan, I was blown off and provided a contradictory response to what I expected to hear based on interactions with title company representative. I see this as yet another example of left hand not communicating with the right hand on the FBC team.

James's Tip: Be prepared to over and repeat communicate. Expect to be passed around among the FBC team to get answers and solutions.

Conventional 30 Year Fixed Florida
Closed on time
Loan met my needs

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1 day ago at 11:02 AM
Recommend's Matt

Thank you thank you thank you

I’m so grateful for Matt and his amazing staff and fellow colleagues for making my dream of being a home owner come true.

Samara's Tip: Make sure all paper work and payments are done before the closing that way you just sign the documents and toast to having bought a house.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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7 days ago at 2:38 PM
Recommend's Matt

Second Loan and Will Use Again!

Outstanding service once again! Stephanie was phenomenal and the entire team at FBC made this a smooth and seamless process. This is my second loan through FBC and I will absolutely use them again next time. Everyone was extremely professional and efficient throughout the process. Three words: Well Oiled Machine!

Conventional 15 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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7 days ago at 9:23 AM
Recommend's Matt

Don’t know what “title for review” is referring to what process?

I was astonished at the ease of this process, and the speed of the detailed documentation process. How quickly everything came together, the time to find the “right home” was measured in months, but from the it took to “come to the closing” took only days.

Susan's Tip: Be prepared, have your documents ready

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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8 days ago at 10:23 PM
Recommend's Matt

Fast and easy

That sums it up Matts team is quick professional and very easy.

Conventional 15 Year Fixed Florida
Responds quickly
Loan met my needs

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8 days ago at 4:16 PM
Recommend's Matt

Dedicated Service

Matt and his team members Chris and Cyndi were true professionals and were able to get us to closing in 32 days! They worked with us during the hectic holiday season and we closed on December 27th and we able to break in the New Year in our home thanks to their tireless dedication.

Fredrick's Tip: Check your email frequently and reply as soon as possible.

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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15 days ago at 9:57 AM
Recommend's Matt

Easy and stress free experience

Matt and his team were incredibly easy and helpful. They work as one cohesive unit and it made my experience buying my new home stress free. They advised on different options I could pursue, they gave me frequent updates, and ultimate the process was incredibly stress-free working with them. I would recommend them to anyone.

Kari's Tip: There are a few documents that require an actual signature, so you’ll have to print just one or two things out and send back to them.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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16 days ago at 10:33 AM
Recommend's Matt

4300 Looking glass place

4300 Looking glass place

Conventional 15 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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20 days ago at 10:27 AM
Recommend's Matt

FBC Mortgage was great!

I had a wonderful experience with this company. Matt Andre was extremely responsive and thorough. Everything went smoothly throughout the process.

Jennifer's Tip: Nothing, Matt was great. Very responsive!

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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21 days ago at 10:13 PM
Recommend's Matt

Closing 12/30/19

Did not appreciate the grief I was put through on closing day. When I called, never got a satisfactory answer. FBC was not concerned at all.

Carmen's Tip: N=A

Lender Response
We apologize for any inconvenience you may have encountered with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. We 100% care about our customers. The issue was between the bank and the Title Company. We will also use this experience as a training opportunity for our entire company.
FHA 30 Year Fixed Florida

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21 days ago at 5:22 PM
Recommend's Matt

Florida Home

Everyone that I worked with was very helpful and always ready to answer all my questions and made my move from Chicago to Florida an easy transition!! Thank you all for doing a great job!!

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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21 days ago at 11:13 AM
Recommend's Matt

Brighton Purchase

My wife and I started the process to purchase our first home. We initially started the process with a different lender who ended up refusing to proceed with little basis. We were then transferred to FBC mortgage per our sales agent and were blown away by the attention to detail and professionalism of the team. We are extremely happy with the service we recieved and would recommend them to friends or family for future home needs.

USDA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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21 days ago at 10:31 AM
Recommend's Matt

Team Andre is the Best!

The team was perfect..Matthew,Nancy, Chris were all very helpful and responsive throughout this process. I will forever be greatful to Team Andre at FBC!

Curt's Tip: Give FBC a call to experience a very pleasant home buying experience.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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21 days ago at 10:08 AM
Recommend's Matt

FBC Team was awesome.

Matt Andre and his team are top notch professionals. The info requested from us was precise and clear. Their procedures enabled us to have a stress free mortgage process. We are truly thankful for their efforts.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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21 days ago at 8:44 AM
Recommend's Matt

Excellent

FBC bank was super easy to work with. From beginning to closing, they were prompt, professional and courteous. Stephanie and Tracey were amazing.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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22 days ago at 8:25 AM
Recommend's Matt

Wonderful

Great experience with wonderful people.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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26 days ago at 8:34 AM
Recommend's Matt

Will use FBC Mortgage again

Loan application process is smooth. Like the documentation upload portal and eSign feature.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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