Matt Andre

95% of customers would recommend Matt Andre

Are you a customer of Matt Andre?

Customer Reviews

4.8 of 5
360 Reviews
Responsiveness 97%
Product met needs 99%
Competitive rate 95%
Real Estate Pro Reviews 3
2 days ago at 3:36 PM
Recommend's Matt

Great experience

Matt Andre team in Lake Mary Fl were wonderful to work with. Each staff member was friendly and handled each step of my process quickly and efficiently. I felt the entire process went very smooth and met our timeline for closing ahead of schedule. Will highly recommend them to family' and friends.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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10 days ago at 3:20 PM

Ms.

Lisa Nelson

Conventional Other Florida
Closed on time
Loan met my needs

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10 days ago at 3:01 PM

I don't know.

I don't know.

Lender Response
We apologize for any inconvenience you may have encountered with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. We will use this experience as a training opportunity for our company.
Conventional Other Florida
Closed on time
Loan met my needs

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11 days ago at 9:38 AM
Recommend's Matt

Wonderful Experience

The whole loan process seems very daunting and overwhelming from the outside looking in. And I can imagine with some lenders it is. However, Matt Andre and his entire team, made the process and experience anything but. They were welcoming, open to answering questions, quick to respond and be available for assistance. Went out of their way to communication and explain the steps and items that were needed, and everyone was just so nice! They really were a pleasure to work with, and they made this experience an exciting part of our journey into our dream home! We appreciate all of their assistance, and would absolutely recommend them!

Conventional Florida
Responds quickly
Loan met my needs

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15 days ago at 3:00 PM
Recommend's Matt

Wonderful experience!

Everyone at FBC worked tiredlesly to the noble us to close on our new home quickly and without stress.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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16 days ago at 12:10 PM
Recommend's Matt

Esquire Title

N/A

Bernadette's Tip: The loan's processor was such a pain for me concerning the stipend on my pay stub. She should not have to asking all such of details of my pay stub Stipend while I am not the person in my workplace who apply for mortgage. No other mortgage lenders asked any of my co-workers for such a drama. My stipend is part of income and it included of my yearly gross-income. Other than that, everything else was great. To tell you the truth, I was very mad about asking me what's my stipend for. Great, it is settled! Thanks to you all!

Lender Response
We appreciate your feedback and will be using your review as a training opportunity for our processing team. We appreciate your time and thank you.
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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17 days ago at 10:40 PM
Recommend's Matt

Wonderful

The people here are very nice. They help you anyway possible to complete the loan process. Would recommend to anyone who looking for a loan

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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17 days ago at 9:31 PM
Recommend's Matt

Excellent

All very profecional

Ruth's Tip: If the clients don't have internet facilities work with then in a particular location.(Office)

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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17 days ago at 12:57 PM
Recommend's Matt

Great Team!

Matt Andre's team is great at working together with the clients. Communication during the loan process is critical, and I can tell that this team does an excellent job. There was always someone available, even during the weekends, nights, phone and email.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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17 days ago at 9:26 AM
Recommend's Matt

Excellent responsive service from start to finish

Matt and his team were fantastic. Always responded immediately to questions, used his knowledge to get me the best package possible. I highly recommend!!!

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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24 days ago at 9:38 AM
Recommend's Matt

Excellent Communication and Coordination for a First Time HomeBuyer

After determining that I wanted to start the loan process with FBC Mortgage to buy my first home, I realized that I had made the right choice. I spoke with Chris Hartman to receive my Mortgage Pre-Approval letter very quickly and felt confident that they were taking into consideration the budget that I wanted for all my expenses in purchasing the home. Once I had found a home that I wanted to buy, Matt Andre called and talked me through the process. I received multiple emails of where the status of the loan was and saw great coordination between the Legacy Title Company which was holding the escrow and Sihle Homeowner's Insurance, which I had chosen to provide the insurance. I was able to get everything taken care of early and overall the process was pretty stress-free thanks to FBC Mortgage!

Andrea's Tip: Work with a knowledgeable Realtor whom you trust. We worked with Dave Zembala. He had a great resource list where we found FBC Mortgage.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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29 days ago at 8:19 PM
Recommend's Matt

very helpful

very understanding and worked hard

FHA Florida
Closed on time
Responds quickly
Loan met my needs

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29 days ago at 11:55 AM

Non responsive

Had to threaten to pull the loan from them because it went to underwriting 3 times before approval. To many people working on the file and no one talking to anyone else. Had to supply documents several times.

Neil's Tip: Business must be booming for Matt and Jared. They have so they need to hire more people. They are non responsive and lose messages.

Lender Response
We apologize for any inconvenience you may have encountered with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. Due to the complex nature of your loan program, we are required to ask for many documents that are submitted to multiple levels. We regret if there was any miscommunication. We will use this experience as a training opportunity for our company.
Conventional Other Florida
Closed on time
Loan met my needs

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June 22, 2017 at 1:39 AM
Recommend's Matt

My home loan

My home loan

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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June 21, 2017 at 11:19 AM
Recommend's Matt

Loan Process was simple but could be improved

Matt Andre & his team were good to get me approved but there were too many times it felt like the team wasn't talking to each other, which caused my closing to be delayed. They were offering one of the lowest interest rates available and their closing cost wasn't too high, which is all that matters in the end.

Jeffrey's Tip: Start early with your loan process and make sure any electronic communication you send to one team member, copy to all of the people working on your loan.

Conventional 30 Year Fixed Florida
Responds quickly
Loan met my needs

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June 21, 2017 at 10:11 AM
Recommend's Matt

Huntspoint

Loan process was great. Lots of communication.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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June 15, 2017 at 8:34 AM

Smith Home Loan

Enjoyed working with FBC Mortgage, LLC.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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June 14, 2017 at 4:31 PM

Gaines

Took far too long to find out if we were approved after receiving a pree-approval

Conventional 30 Year Fixed Florida
Loan met my needs

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