Jet HomeLoans, LP

86% of customers would recommend Jet HomeLoans, LP

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Customer Reviews

4.6 of 5
752 Reviews
Responsiveness 91%
Product met needs 96%
Competitive rate 90%
Real Estate Pro Reviews 14
February 22, 2024 at 9:15 AM
Recommend's Tyler

Professional

I would highly recommend Tyler. His communication and professionalism was spot on. He always responded when we needed him and was very organized.

Loan Officer
VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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February 21, 2024 at 12:01 PM
Recommend's Jess

Highest recommendation for home loans

I had the pleasure of working with Jessica and her team during our first home buying process, and we cannot speak highly enough of the professionalism, dedication, and exceptional customer service they provided throughout the entire loan process. Jessica's attention to detail, patience in addressing our questions, and proactive communication were instrumental in making our experience smooth and less stressful, especially as first-time homebuyers. Her commitment to providing top-notch service was evident in every interaction we had. Jessica's empathy and enthusiasm in understanding our feelings and anxieties further underscored her dedication to ensuring a supportive and reassuring experience for her clients. Recognizing professionals like Jessica for their outstanding service is crucial in building trust and credibility within the lending industry. Her knowledge, approachability, and communication skills left a lasting impression on us, and I would highly recommend her without any reservations to anyone considering loans. Our highest recommendation of Jessica to potential homebuyers is a testament to the quality of her work and the positive impact she has on her clients. Thank you!

Loan Officer
Conventional Colorado
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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February 20, 2024 at 5:21 AM
Recommend's Pamela

Exceptional Seamless Process

Pam reached out immediately and kept me informed throughout the entire process. I couldn't be happier with her professionalism and knowledge. She was available to answer all my questions in a timely manner.

MARIE's Tip: There are no "dumb" questions; take your time to ensure you fully understand the documents you sign and don't hesitate to ask for help.

Loan Officer
VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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February 18, 2024 at 4:28 PM
Recommend's George

Five-Star Excellence!

George Stone, Leigh Ann, and the phenomenal team at JetHome Loans are absolute game-changers! They didn't just assist me in securing a mortgage; they orchestrated a financial masterpiece that ensured I was in the best possible position to purchase my dream home using my VA loan. Their attention to detail was impeccable, leaving no stone unturned as they navigated the complexities of the mortgage process. Their timely responses and open lines of communication made me feel like a valued client every step of the way. But what truly sets George, Leigh Ann, and their team apart is their genuine care and dedication. They didn't just see me as another transaction; they treated me like family. When obstacles arose, they tackled them head-on with determination and creativity, ensuring that nothing stood in the way of me reaching the finish line. The approval process for a loan can be daunting, but with George and Leigh Ann by my side, it felt like a breeze. They took the stress out of the equation, providing support, guidance, and reassurance at every turn. Now, as I settle into my new home with my family, I am filled with gratitude for George, Leigh Ann, and the entire JetHome Loans team. Their expertise, professionalism, and unwavering commitment have made my homeownership dreams a reality. If you're in need of mortgage assistance, look no further than George Stone and Leigh Ann at JetHome Loans – they are simply the best in the business!

Loan Officer
VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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February 18, 2024 at 9:10 AM
Recommend's George

Home buyer

Greatest people in the world to purchase a home from.

Bryan's Tip: Totally dedicated to customer satisfaction

Loan Officer
FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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February 16, 2024 at 5:46 AM
Recommend's Joani

The BEST Loan Officer you can imagine

Joani is incredible, went above and beyond in any and all aspects to make this process as stress free as it can be and she truly cares. I cannot stress enough how amazing of a job she did and how helpful she was during the entire process. Any question i asked got answered within minutes and that includes her being on a plane as one point. If this company could clone Joani they would never need another employee again. Thank you so much

Loan Officer
Conventional 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs
Branch: Austin, TX
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February 15, 2024 at 8:17 PM
Recommend's Amy

Best Experience ever!!

I have so many good things to say that I don’t know where to start.. My husband and I are first time home buyers, when we start the process we knew very little about the mortgage process, we were very hesitant because of the market and high interest rates but when we spoke with Amy the first time, she was so helpful and explain everything so well that gave us reasons to believe we were taking the right decision. It was always very easy to communicate with her..Always very informative and had very professional (specially during those times that I had one million questions). I am very grateful for her and Curtis (my processor). They both did an excellent job making our process enjoyable and as smooth as they could. I trusted every advice Amy gave me and I am glad I did!! Abreu Armstrong Family would highly recommend Amy as the best lender ever!!!

Angela's Tip: Research, ask questions and keep contact with your lender

Loan Officer
FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Winter Park, FL
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February 15, 2024 at 10:48 AM
Recommend's Tyler

I recommend Tyler

Tyler, my lender, came recommended from a colleague and he did not disappoint from the start. Initially I started with another lender but ended with Tyler because he was easy to speak to, he is very informative and knowledgeable about his craft, and knew what was the best type of loan based on my goals from the very start. I would work with Tyler again.

Juneka's Tip: Ask a lot of questions and cross check the responses to make sure the information is true

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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February 14, 2024 at 2:36 PM
Recommend's Dabney

Good Communicator

I came to JetHomeLoans through DreamFinders because they offered a lump sum incentive towards closing costs for going with their preferred lender. Our purchase was new construction, so we had to get qualified initially and then two years later. From the start, we worked with Dabney, and he was a good communicator throughout the entire process. Always quick to answer emails and phone calls, which is something I appreciate. I have been through a few closings, and none of them have been perfect. So many variables are at play; something always happens at what feels like the last moment. Whether it's a big or small hurdle, the loan officer's job is to help you overcome it, and Dabney and his team certainly did that. He does his best to keep up with the countless files he probably has, and although little things did happen, we always managed to get through them and close on the property. JetHomeLoans asked for a lot more paperwork than other lenders in the past, but I assume that has something to do with the organization and not the Loan Officer. My one suggestion to improve the customer experience is to have an interactive dashboard showing consumers the loan breakdown. A calculator, a spreadsheet, or some tool that allows borrowers to see loan costs, loan amount, downpayment, interest rate, expected monthly payment, etc; so they can go in and make interactive changes and see how it flows down to the monthly payment. For example, I wish I had more visibility without having to go back and ask, "If I give XXX amount down, how will my payment change?" I have worked with other lenders using tools like this, and it's worth it. Thanks for your help, Dabney!

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Winter Park, FL
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February 12, 2024 at 1:22 PM
Recommend's Gregory

Great to work with!

Greg was so helpful and made getting our home loan so easy! He laid out exactly what he needed and explained every step of the way. As a realtor myself, this is the kind of Lender I would send my clients to. He is friendly, personable, and knowledgeable! So glad I got to work with Greg on my personal home loan and can’t wait to send clients his way in the future!

Loan Officer
Conventional Other Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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Real Estate Professional
February 12, 2024 at 1:02 PM

Five star service

I highly recommend Tyler for your mortgage loan needs. He always provides top notch service and is everything you want in a mortgage loan professional. Communication is key and Tyler excels at it. Five stars!

Loan Officer
Other Florida
Branch: Jacksonville, FL
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February 02, 2024 at 10:46 AM
Recommend's Jordan

Golden Dog

I had a fantastic experience with Jordan. Their exceptional customer service, competitive rates, and transparent process made securing a home loan effortless. The online application was user-friendly, and communication was prompt and informative. The closing process was smooth, with no surprises. I recommend Jordan to anyone in need of financing.

Loan Officer
FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Branch: Jacksonville, FL
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February 01, 2024 at 8:24 PM

Outstanding Customer Service

I had a very challenging and poor experience building my first home with my builder for over 26 months. I was very hesitant to use their preferred lender, but I am so grateful to come across Christian from Jet Loans as I navigated the financial side of the process. His customer service, follow through, attention to detail, dedication and commitment to provide me with a positive experience is much appreciated and will not be forgotten. He continuously went above and beyond to ensure I was comfortable, understanding every step of the process with the lender and was readily available for anything I needed or questions that would arise, including after hours. Although my first home purchase process did not go as planned or how I imagined it would, it was better by coming across Christian and I am very thankful for him.

Loan Officer
Conventional Florida
Branch: Jacksonville, FL
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January 30, 2024 at 7:44 PM

First Time Home Buyer

They were very nice and responsive up to closing. However during closing we had several urgent questions and all contacts were unreachable (still have not responded and we are 2 days post closing). They did not explain key items within certain financial documents that gave us several stressful days leading up to closing.

Loan Officer
Conventional NorthCarolina
Closed on time
Loan met my needs
Branch: Charlotte, NC
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January 30, 2024 at 6:36 AM
Recommend's Chris

Excellent!!

Chris was extremely helpful and made me feel comfortable with the entire process. He always answered every question quickly and I’m truly thankful!

Loan Officer
VA 30 Year Fixed Florida
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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