Amy Stephens

100% of customers would recommend Amy Stephens

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Customer Reviews

4 of 5
2 Reviews
Responsiveness 50%
Product met needs 50%
Competitive rate 50%

Reviews for Amy Stephens

June 08, 2023 at 11:39 AM
Recommend's Amy

mortgage services evaluation

Essentially, 3 important qualities of customer service center around Professionalism, Patience, and people first attitude. know your product for your customer.

Wendy's Tip: Communication is the key of the success. Maintain a good communication between the loan officer and the processor that way is no miscommunication or misunderstanding.

Lender Response
Ms. Salvador Santos, thank you for sharing your experience with us. Exceeding our customer’s expectations is the core mission of our company and we are sincerely sorry we failed to exceed yours. I personally handed your feedback over to the leadership team to make us better. If you would like to discuss your experience further, I am available and ready to listen. Please call me at 407-284-4893 or email us at [email protected]. Our hours of operations are Monday through Friday 8am to 6pm (EST)
Conventional 30 Year Fixed Florida

December 29, 2022 at 7:11 PM
Recommend's Amy

Best Loan Officer!!

Amy Stephens is exceptional. Always communicative, helpful, patient with our many questions (even outside of business hours). She made this process a dream and helped us close in just about 10 business days!! During the holidays, no less. Could not have wished for a better loan officer for this process.

Ashley's Tip: Having an open line of communication with your lender and providing all paperwork/documents in a timely manner will surely make this process stress free.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs