Top Loan Officers for Jet HomeLoans, LP
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Reviews for Jet HomeLoans, LP
Excellent job
I recently had the pleasure of working with Pamela as my mortgage loan officer, and I cannot express how impressed I am with the level of service she provided. Pamela went above and beyond to ensure the successful and timely closing of my loan. From the very beginning, Pamela demonstrated a remarkable level of professionalism and expertise. Her clear communication and attentiveness to details were instrumental in making the entire process smooth and efficient. She navigated the complexities of the mortgage process with finesse, and her proactive approach kept everything on track. What stood out the most was Pamela's dedication to ensuring a quick turnaround without compromising on the quality of service. She exhibited a deep understanding of the industry, and her ability to anticipate potential challenges and address them proactively was truly commendable. Pamela's responsiveness and availability throughout the process provided me with a sense of confidence and peace of mind. Her commitment to client satisfaction was evident in every interaction, making the overall experience not just satisfactory but genuinely enjoyable. In a world where exceptional service is increasingly rare, Pamela sets a standard that others in her field should aspire to. I wholeheartedly recommend Pamela as a mortgage loan officer, and I am grateful for the outstanding job she did in closing my loan promptly and smoothly. Thank you, Pamela, for your dedication and expertise. You've made the mortgage process a positive and stress-free experience, and I truly appreciate it.
Loan Officer
Conventional Florida
Great loan officer
Ashely was very good with explaining things about the loan I didn't understand. She is very good with communication, she picks up her phone or calls you right back. I had an excellent experience and highly recommend her as your next loan officer!!!
Loan Officer
Conventional Florida
Golden Dog Title
We closed literally in a month on our first home ! Thank you Pam for assisting us through the process
Loan Officer
FHA 30 Year Fixed Florida
Great Lender with even better communication!
It was a pleasure working with Dabney and Jet Home Loans. Our new construction build had several delays and Dabney was amazing with his communication throughout the journey. We liked using their Documents Portal as well because of the notifications that came with it. Overall, we would love to do business with Jet again.
Loan Officer
Conventional Florida
Thank you Pamela, excellent attention!!
However, the process of buying a house is always tedious and stressful due to so many documents, the time it takes, the different areas and personnel involved; In particular, from Pamela we always receive very good attention, very respectful and patient in her dealings with the client, with clear and immediate responses, any day and time, almost 24/...it is difficult to find someone like her today
Loan Officer
Conventional 30 Year Fixed Florida
Pam is knowledgeable & always available
Pam was knowledgeable, always available and helpful throughout the application process and was always on top of necessary tasks.
Loan Officer
Conventional Florida
Highly Recommend
Mr. Stone and his team were very attentive and responsive during the entire process. Our home was delayed a couple months and they did everything they needed to make sure our interest rate was extended and to make the process as easy as possible. They answered any questions I had very promptly. Would definitely recommend to anyone looking for a home loan.
Loan Officer
FHA 30 Year Fixed Florida
New home
Pam is very knowledgeable, responsive and attentive. She was always available to answer any questions or concerns. She explored every option to give us the best loan possible for the market. Charity our processor was great! She was kind, organized very responsive. I would work with Pam and Charity next time I need a loan!
Loan Officer
Conventional 30 Year Fixed Florida
LUIZ P
I am writing to express my deepest gratitude for the incredible attention and support you provided throughout the process of purchasing my first home. Your professionalism and commitment to ensuring my comfort and understanding were evident at every turn and made a significant impact on this milestone in my life. Thank you, Chris, for turning what could have been a daunting experience into a positive and memorable one. Your commitment to your clients is commendable, and I am grateful to have had you as my guide in this exciting journey.
Loan Officer
Conventional Florida
Chris is awesome
Chris was awesome. This was our fourth home and he was by far the best loan officer to work with. He is very upfront, easy to get a hold of and very understanding. If we ever had the chance we would request him hands down.
Loan Officer
VA Other Florida
New loan
Good, I guess, I don't really understand request
Loan Officer
Conventional 30 Year Fixed Florida
Rating
Jet Loans contacted us 1 hour before closing with news they would not accept monies wired from our relocation company. Jet loans had been aware of the relocation company and its procedures for 8 months prior to closing. Because the error was the fault of Jet Loans we suggested changing the closing date to the Tuesday after the New Year. Representative Dabney Martin informed us if we refused to wire the money ourselves on that day the builder would keep our down payment and we would lose it. After contacting the builder about this statement Martin made we were told that was an untrue statement. We wired the money on the original closing date and went to our appointment. As the title company commenced with the closing it was brought to our attention that Jet Loans 1) claimed they emailed us an important message after midnight the previous night of which neither one of us received and 2) Jet loans failed to send the correct closing package to the title company. This is our 5th home purchase over the past 33 years and definitely the most stressful, unprofessional and ill prepared. It is also the first time we have ever dealt with a loan officer who has threatened and lied to close the loan.
Craig's Tip: Do not do business with Dabney Martin or Jet Loans.
Loan Officer
Conventional 30 Year Fixed Florida
Amy is an Unprofessional Nightmare
My original loan officer was Michael Lyons. He was great (a bit hard to reach towards the beginning of the process but very helpful). He went on vacation and Amy Stephens covered for him. Things went smoothly for most of my home buying experience until this happened. Amy and I scheduled via email to meet on Wednesday, 8/9/2023 at 2 pm which I blocked off on my work calendar in order to attend. I was sent two meeting invitations back to back for two different times with no explanation. Amy called me before the scheduled time advising she was overbooked for 2 pm. I stopped working and joined this call along with my realtor and my mother. Amy jumped right in with discussion of points, rates and a cost that I was not aware of prior, so I was extremely confused. My mom and I didn’t have to buy a rate in the past. She had trouble explaining and offered for my realtor to discuss this with me further. She rushed us off the phone because she needed to attend another call (due to her being overbooked). She said we would meet again at 5 pm this same day to discuss our final decision and lock in the rate. We discussed the options and I was ready to lock in the rate at 5. When this time came, Amy did not reach out. I texted her asking if we are still speaking today. She did not respond at all. The next day, Thurs. 8/10, I sent an email to Amy, and the Team Lyons email asking if we are rescheduling our call for sometime today. I did not receive a response from anyone, so I called Amy and left a voicemail. I let her know I tried contacting her Wednesday and that day with no response. Amy did not contact me again until Friday 8/11. At this time she dramatically asks what did she quote me the last time we spoke, essentially tells me I should have locked in the rate on Wednesday and basically placed the blame on me, as rates had skyrocketed. I let her know we did not meet as she said at 5 pm on Wednesday. She rolled right past that comment. She took absolutely no accountability nor provided an explanation for the fact that she completely disappeared for the last two days. Instead, she tries to say that the rates increased like 2 hours after our call on Wednesday anyways. Regardless, the rates raised even more after Wednesday and she failed to reach back out and adhere to our meetings. Per our research and knowledge from another lender, the rates rose significantly on Thursday. If she contacted me on Wednesday or Thursday, the cost would still be lower than it was Friday. I find it very odd that she stated that she is not upset with me, but upset we didn’t lock in the rate Wednesday as if this was my fault. She also mentioned she had like 10 other calls Wednesday in which people locked in their rates because they “did their research”. The gaslighting and condescending, unprofessional nature she exhibited was unacceptable. I could barely speak because I was fuming. My realtor and mother attended every call and can attest to this information. My realtor was appalled and Amy called him separately when trying to get me to lock in the rate that Friday. I reached out to my builder contact about this issue. He wanted to speak with the manager and we found out Amy was the manager! From there I was asked to email the builder and attached all proof of the aforementioned. The builder agreed to cover the difference since the rate basically TRIPLED by the time Amy finally reached out. I wanted to speak with someone over Amy but seeing that she was the branch manager/VP, was very concerning. As a result of her negligence, the initial amount of $900 for me to lock in my rate from Wednesday had tripled to $2,972. Not to mention she provided incorrect numbers as I asked questions. We had not received accurate or precise numbers during some of our communications with Amy. I could not properly make calculations with inaccurate numbers. She initially told me Dream Finders was contributing over $13,000 to the closing costs, which I questioned as it was inaccurate (this was my deposit amount). Afterwards she said it was actually around $8,000 which was also incorrect -builder contact confirmed it was $10,000. She also did not provide an exact closing amount. It appears she had been disorganized and throwing out random or estimated numbers which is heavily concerning. It didn’t sound like she was actually sitting at a computer or in office to view numbers during one of our calls. It was hard to find the company trustworthy when dealing with such an important matter, so I felt extremely uncomfortable. So much so that my realtor and I spoke with another lender but they recommended to stick it out since I was so close to closing. I was not ok with working with Amy anymore and waited for Michael Lyons to come back into the office, risking a potential increase in the rate amount. Thankfully it was about the same when Michael took the time to share his screen and made sure we understood everything prior to locking in the rate. I imagine Amy doesn’t typically handle cases and does managerial work on a regular basis instead. If she does handle cases.. she should be fired for her negligence, unprofessionalism and inability to deliver accurate information. I didn’t have time to leave a review or contact corporate right away but I made sure I came back to share my experience. I rarely ever write reviews!
Antashia's Tip: Never work with Amy. Otherwise you might be ok.
Loan Officer
Conventional 30 Year Fixed Florida
Moumi B
Joani and Megan were extremely helpful throughout the loan process. This is my first home and they made it extremely easy for me by contacting me whenever needed and answering all my questions. We really appreciate all there helps and answering all our questions. I highly recommend Joani & Team and Jet Home loans.
Loan Officer
Conventional 30 Year Fixed Texas
Loan
Joani and Megan were exceptional loan officers who provided invaluable assistance throughout my loan process. Their unwavering responsiveness, even during weekends, was remarkable. They went above and beyond, exploring creative solutions and were easily reachable whenever I had questions. Overall, they made a stressful experience as good as it can be thanks to their proactive and supportive approach.
Loan Officer
FHA 30 Year Fixed Texas
