A pleasant experience

I would like to thank Ed and Kellie for helping to make the process easy and always being there to answer my questions. Ed was specifically following up with all the questions and responding with details and logic. I appreciate the JetHL for making this happen and providing such a great financial service.

Hossein's Tip: Ask questions if you are not clear about something, trust your loan officer with their knowledge

Loan Officer

Ed Mayor

FHA 30 Year Fixed NorthCarolina

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Outstanding customer service.

Prior to going through jet home loans we were working with a lender we bought our former home with. To say we were skeptical is an understatement, we wanted to work with a lender who would be available to answer any questions we had in a quick fashion due to the timeline we were working under. We were pleasantly supposed by how profession and responsive Gregory threw and his team were with questions we had during the process of buying the house. Gregory’s team made sure to help us stay on top of deadlines to ensure the loan closed on time and with zero issues. Prior to our first payment being due we had to reach out to Gregory to confirm that our second servicer was indeed Pennymac, within a few minutes Gregory was able to confirm the new servicer for us. All in all the experience was excellent I would recommend any and all of my friends and family to jet home loans and Gregory threw and his team. We appreciate the professionalism, human aspect and upbeat attitudes of the entire team.

Khari's Tip: Ask questions the teams at jet home loans are well versed and knowledgeable to handle your questions and concerns quickly and effectively.

Loan Officer

Gregory Trew

Conventional 30 Year Fixed Colorado

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Big Thank You

Our experience with Jet Home Loans was great! Specifically, Dillon Dale was tremendous in our loan process. He went above and beyond to work with us in getting the best rate and best loan we could have asked for. His knowledge and customer service are top rate. Very personable yet very professional. We received excellent support and service all around from Dillon and the rest of the team we worked with, Jessica Brusnahan and Leigh Ann Harrison. We would highly recommend Jet Home Loans and this team of experts that offer a high level of professionalism while maintaining the personal skill sets that make you feel like you are their only customer. The care that went into working with and for us was greatly appreciated. They do make you feel important.

Loan Officer

Dillon Dale

Conventional 30 Year Fixed SouthCarolina

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Outstanding customer service

Dabney worked with us since the beginning of this process, and we couldn't have asked for a better person to support us through it. This is the first home we buy so we needed somebody willing to help us answer even the most basic questions about the process and Dabney lived up to it. He was always available and showed a great attitude even when we were asking the silliest questions. More importantly he always made us feel that he was on our side and rooting for us to make sure we could get approval for our loan. Dabney definitely set a very high bar for us.

Loan Officer

Dabney Martin

FHA 30 Year Fixed Florida

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Smooth process start to finish

Thanks Greg easy to work with very knowledgeable

Loan Officer

Gregory Trew

FHA 30 Year Fixed Colorado

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Smooth process start to finish

Thanks Greg easy to work with very knowledgeable

Loan Officer

Gregory Trew

FHA 30 Year Fixed Colorado

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Excellent Service

Greg did a great job assisting us with our loan. He was professional quick to respond and kept us informed throughout the process.

Loan Officer

Gregory Trew

Conventional 30 Year Fixed Colorado

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5 star review

Greg is an awesome lender He guided me through many steps 5 star rating in my humble opinion

Loan Officer

Gregory Trew

Conventional 30 Year Fixed Florida

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Review

Me and my Wife were very happy with the service that we received with Joani and Megan. They were both very responsive and never missed a call from us. They also were helpful in giving us advice and modeling out multiple scenarios for how to best use our credit from the builder.

Loan Officer

Joani Ferris

Conventional 30 Year Fixed Texas

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Home Loan

The loan process with Gregory was very precise and simple. The online access for documents was also very helpful.

Loan Officer

Gregory Trew

Conventional 30 Year Fixed Florida

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Knowledgeable!

Greg was great to work with throughout the loan process. He was very knowledgeable regarding the available loan products and collaboratively we arrived at the best possible product, rate and terms for our home purchase. Greg is straight to the point, clear with his communication, and knowledgeable on all aspects regarding Jet Home Loans.

Loan Officer

Gregory Trew

Conventional 30 Year Fixed Florida

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Great Experience

We purchased our home directly from the builder and were referred to Greg to assist in us with the loan process. He was very informative and proactive from start to finish. He got us all of the information we needed right away and even worked with us when we had to go out of the country during our final month before closing. The entire process was smooth and easy.

Loan Officer

Gregory Trew

Conventional 30 Year Fixed Florida

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Simply Amazing

I could not be happier with the home buying process thanks to my loan officer Gregory Trew. He went above and beyond all expectations. He made the process super easy and kept me informed at all time. I truly appreciate te work and dedication He provided. Highly recommended!

Ferdale's Tip: Request him if possible as he works very hard and makes things easy. Very professional with great communication skills

Loan Officer

Gregory Trew

VA 30 Year Fixed Florida

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Worst Part of the Buying Process

Amongst all of the difficulties and stress of being a first time homebuyer in a difficult market, working with Greg at JHL was the worst of it. I should point out that this all occurred about a year ago. I let this sit for a long time, and while many of the emotions and headache of being a first time homebuyer have faded, my experience with JHL has not. Communication was terrible throughout the whole process, which was critical during a time of such volatile rates. I tried my best to pick up the slack and communicate my questions as clearly and respectfully as possible, but was never given the same treatment in return. It was often difficult to get basic loan information though e-mail, text, or even just to get Greg on the phone. And when I did, the conversations were nightmares. On one occasion I specifically remember being told I was "banging my head against a wall trying to understand too much" while trying to simply clarify the terms of a very expensive (and non-refundable) extended rate lock that was being pushed on me. And later on when I was ready to finalize a rate lock that Greg had offered a few hours before, he declined to help that day and said we would need to do it the following week subject to new rates, which go figure, had increased. As a result I ended up working this through Greg's manager, Chris Z., to get things taken care of. Chris was significantly more helpful and still honored the rate lock that had been offered to me which I appreciated, but ultimately the communication still wasn't what it needed to be. On top of all this, the rates and loan products themselves that JHL was offering were less than competitive. The only reason I wasn't running to a different lender was because we had unfortunately structured our contract with our builder (DreamFinders) to include a significant amount of additional lender credits through JHL. In retrospect this was a big mistake. The majority of the credit turned out to be 'funny money' considering the higher loan costs, so it felt like we were putting up with all the extra drama and stress from JHL for not much value in return. I will say the one redeeming aspect of working with JHL was our processor, Amy M. She was kind, respectful, and communicative. I wish the same could have been said about the rest of our experience. And sure, I may have been just a dumb, annoying, first time home buyer, but it didn't seem like an unrealistic expectation to just communicate clearly and respectfully so that I could make an informed decision about the biggest purchase of my life. It's regrettable that JHL was unable to meet this expectation, and I've certainly learned my lesson about being more selective with a lender in the future.

David's Tip: The unprofessional customer service from JHL was matched only by the uncompetitive loan products that came along with it. Even if you have a large credit from a builder to use JHL, I would strongly recommend considering another lender.

Loan Officer

Gregory Trew

Conventional 30 Year Fixed Colorado

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First Time I purchased my home

I was really thinking on how I should write this review. I want to say it was a rough road with working with Greg. At first gathering information was not bad. Easy going. This is my first time buying a home especially it being a new build. I don't know all the terminology that goes with it. I feel my lender being in Florida when I am in Colorado was really tough with time differences. This lender was not my choice. It was Dream Finders who is the builder has this company as their prefer lender. They give the best deal so it's best you use them. Through our communication Greg had lots of attitude and It made me feel I could not approach him to ask him all the questions that are necessary. I know I had to ask many questions more than once. I was told by Greg we already went over that. I told you about that already. When I felt the way he communicated could have adjusted to my level of learning. I feel since he has been doing this for many many years he would understand how new people trying to buy a home speak certain words and understand what I am asking for. I would ask specific questions after being told by Greg to ask about Interest rates to see if they dropped or changed he would not answer fully as I asked. This is important because they don't just tell you automatically when things drop for rate evaluation. He can’t eval everyones loans he has. There were many instances for the way he communicated just belittled me. Then I was able to communicate with Chris. He was a manager above Greg. He was very sweet and thorough which is why I would say the rest of this Loan went through. I struggled with the communication I really don’t like bad reviews. I hope that Dream Finders Finds a Lender that works with our time zones here in Colorado and who has people with good customer service. I am Thankful I finally Have my first home but my Real estate agent went over and beyond to make sure I had all the proper info and break it down to my dummy new home buying knowledge. I hope that Greg in the future can adapt to people who are new to the game and be a little bit more understanding and willing to take the time and really make sure they have a solid understanding and they may need it more than once. This is one of the biggest decision of my life wanted to make sure that I am making the right one.

Manuel's Tip: 1. you might have to explain things more than once that is okay. 2. actually do a full breakdown and review it with the person. 3. Was there only one option or could there have been more than one option? 4. If asked a direct question answer that question for what is being asked.

Loan Officer

Gregory Trew

FHA Colorado

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