Jet HomeLoans, LP

85% of customers would recommend Jet HomeLoans, LP

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Customer Reviews

4.5 of 5
842 Reviews
Responsiveness 90%
Product met needs 96%
Competitive rate 89%
Real Estate Pro Reviews 15
May 08, 2023 at 9:53 PM
Recommend's Jordan

Experience with Jethl

We worked and compared a few lenders before finally closing with Jordan. While we did recah out to them last the speed with which they moved was quite admirable. Throughout the process Jordan was always available for consultation and offering advice on things that we should watch out for. We also received a very competitive rate. Since this was our first home, there were quite a lot of digest and process and the Jethl team was always available to guide us through.

Loan Officer
Conventional 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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May 07, 2023 at 10:11 AM

Terrible lending experience

We had the worst experience with Daniel Peluso in Bluffton, SC. We have bought and sold many homes over our lifetime and never experienced such difficulties. He was a “preferred lender” so we thought for ease of process and a small incentive we would use him. That was a mistake, he lacked communication, we never heard from him. A few times, I had to ask the realtor to try and get in contact with him since we could not. When he eventually quoted us a rate, it was almost a full point higher than the competitors, and it included buy-down points, which we specifically said we did not want to buy-down the rate. The competitor rate had no buy-down points and was still so much less. After a lot of unnecessary stress, we switched lenders and the process was so much easier. Do not make the mistake of using this lender. It will cost you more in the end.

Nancy's Tip: This “preferred lender “ will cost you more in the end

Lender Response
Ms. Mari, thank you for sharing your experience with us. Exceeding our customer’s expectations is the core mission of our company and we are sincerely sorry we failed to exceed yours. I personally handed your feedback over to the leadership team to make us better. If you would like to discuss your experience further, I am available and ready to listen. Please call me at 407-284-4893 or email us at [email protected]. Our hours of operations are Monday through Friday 8am to 6pm (EST)
Loan Officer
Conventional 30 Year Fixed SouthCarolina
Branch: Bluffton, SC
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May 06, 2023 at 9:46 PM
Recommend's Katie

Great Team, great communication

Thanks to Katie and the team. You handled everything perfectly. I’m much appreciated to all of your you and appreciate your communication.

Janice's Tip: Prepare you paperwork.

Loan Officer
VA Other NorthCarolina
Closed on time
Responds quickly
Loan met my needs
Branch: Fayetteville, NC
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May 05, 2023 at 6:11 PM
Recommend's Chris

Patient!

Chris was extremely thorough and patient with my husband and I through our home buying process. Would highly recommend him for future home buying needs!

Loan Officer
VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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May 05, 2023 at 12:35 PM
Recommend's Chris

Hit or Miss

We got a wonderful rate using this Lender, the best we could find anywhere. Chris Zalupski was professional and a great loan officer who we trusted fully. The processor for our loan was nothing short of a nightmare from harassing messages, aggressive language, and being out right deceitful. Her communications with us were wildly tense and stressful lacking any manner of common sense, positivity, and professionalism. If we hadn’t been extremely proactive and worked extra hard to ensure that everything was in order, I don’t believe we would have closed on our loan in time due to the loan processor.

Brittany's Tip: Ask for Chris Zalupski as your Loan Officer, he’s amazing. Triple check everything the loan processor asks for and does.

Lender Response
Ms. Gomez, thank you for sharing your experience with us. Exceeding our customer’s expectations is the core mission of our company and we are sincerely sorry we failed to exceed yours. I personally handed your feedback over to the leadership team to make us better. If you would like to discuss your experience further, I am available and ready to listen. Please call me at 407-284-4893 or email us at [email protected]. Our hours of operations are Monday through Friday 8am to 6pm (EST)
Loan Officer
VA 30 Year Fixed Colorado
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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May 04, 2023 at 11:17 PM
Recommend's Jordan

Amazing from start to finish

If I had to do this process all over again, I’d want Jordan to be our loan officer again. He was a tremendous help through the process, keeping us well informed and always answering our questions promptly. Jordan truly went above and beyond!

Loan Officer
FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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May 04, 2023 at 7:09 PM
Recommend's Pamela

Great team work

Buying a home and getting a mortgage is never an easy or fun process. Pam (the loan officer) and Amy (the processor) made it as easy as possible. And the ability to upload documents via the online portal really helped.

Clark's Tip: Get all the documents you need organized after speaking with the loan officer. Or at least know where those documents are in your home or office.

Loan Officer
VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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May 04, 2023 at 2:14 PM
Recommend's Katie

Awesome

Katie was awesome. She either answered the phone or got right back to us every time we called. She even called us back on a Sunday afternoon.

William's Tip: I would recommend working with Katie

Loan Officer
Conventional 30 Year Fixed NorthCarolina
Closed on time
Responds quickly
Loan met my needs
Branch: Fayetteville, NC
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May 04, 2023 at 12:47 AM
Recommend's Lee

Awesome experience

Working with Lee was wonderful! Lee was always informative with anything going on throughout the loan process. Anytime i had concerns or questions, he was just a call away. Very supportive. Thanks again Lee!

Loan Officer
Conventional 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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May 03, 2023 at 9:33 PM
Recommend's Katie

Fantastic

Our experience with Jet Home Loans could not have been any better. Katie is wonderful! She was helpful in so many ways during the entire process which can be somewhat stressful. Katie made it easy.

Elizabeth's Tip: Yes,Jet Home Loans!!

Loan Officer
Conventional 30 Year Fixed NorthCarolina
Closed on time
Responds quickly
Loan met my needs
Branch: Fayetteville, NC
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May 03, 2023 at 9:11 PM
Recommend's Donny

Team Griffin is the best!

Donny and his team made my home buying process effortless. Everything that don’t said happened. He closed my loan in 30 days. Everyone on the team was extremely helpful and communicated timely every step of the process. We experienced zero delays because of how detailed the team is. I can not even begin to express how grateful I am that my file was assigned to team griffin!

Candice's Tip: Trust the process

Loan Officer
FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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May 03, 2023 at 8:48 PM
Recommend's Lee

Great but not transparent at beginning

When we first signed the documents at Coventry, we were told we were going to get interest rates of 3.99% first year, 4.5% second year and 5.5% 3rd year with option to refinance. We were told later that we could not get that deal anymore and added extra 0.5% to the same model. Coventry did give us extra gutters and a coach light. I wish Coventry and Jet Home loans would honor what was stated to the customer upfront.

Naman's Tip: Please be aligned before selling to customers.

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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May 03, 2023 at 8:28 PM
Recommend's Dabney

Very good

Avnet was exceptionally easy to work with and always willing to answer my questions.

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Winter Park, FL
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May 03, 2023 at 8:03 PM
Recommend's Jordan

Beyond compare

I have nothing to say other Jordon at Jet Home Loans went above and beyond with every bump along the way. He was informative and readily available to all my needs. I will think of him first if ever the need arises.

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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April 29, 2023 at 4:58 AM
Recommend's George

Great Service

George always took the time to answer both of our questions and explain the process. Our closing was a smooth and easy process thanks to him.

Loan Officer
Conventional 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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