Top Loan Officers for Jet HomeLoans, LP
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Reviews for Jet HomeLoans, LP
Excellent
Gerry was incredibly helpful in every respect. He went above and beyond and gave the best service anyone could ask for. I am blessed to have worked with him . Grateful for the opportunity to have met him.
Robert's Tip: Follow his instructions, be diligent and win!
FHA 30 Year Fixed Florida
Undoubtedly the worst experience
The entire process for building my new home has been a nightmare from beginning to end but the loan process was just as bad. We were given to 4 different loan officers throughout the timeframe, and every time the new officer had no idea where all of our information went. The las loan officer that we were give was just unprofessional and would always try to talk over us when we were trying to explain an issue or if we had questions about something on the loan. We were put on the back burner the entire time because other consumers were more important and he couldn’t look into our issues or answer our questions until he closed on the other paperwork. We were told to wait over and over when we were closing in less than 3 weeks! When we get to the table to close, surprise the demographic information was incorrect on all of the paperwork and our appraisal document was not sent to us until the day after we closed when we were suppose to receive it weeks prior. Overall the experience was bad enough and all of the way to the last day it never got better. A way to mitigate this from happening in the future would be to distribute the clients more evenly so that they can all have the full attention of their loan officer because ours seemed a little to preoccupied to be able to assist us in the way we needed.
Jacob's Tip: Be prepared to stay on top of your loan officer and keep copies of every document you send because they will ask for them again.
Loan Officer
VA 30 Year Fixed Florida
Awesome professionalism
Marta and the entire team was a joy to work with
VA 30 Year Fixed Florida
Horrible experience
Jordan, I must say is by far the worst professional I have ever met in my life. He never returned calls nor text messages. This was my first home. I had to make several complaints before to get paperwork explained. He would forward me documents and tell me sign with no explanation. Two days before closing my down-payment doubled. Two days!!! My experience with Jet loans was horrible. Never again. If they are the last company out here, I guess I'd have to be homeless. I even felt discriminated upon, because i doubt if i was white, i would have gotten the same treatment. Racist! Very very horrible. Don't do it
Adedoyin's Tip: Don't do it
Loan Officer
Conventional 30 Year Fixed Florida
Amazing!
Tracy is the absolute best. We’ve bought two homes and refinanced once with him. His communication and timeliness are exceptional.
Conventional 30 Year Fixed Florida
Thankful
We couldn’t be more thankful for our loan officer Michael. This whole process was a lot smoother because of him. He gave us the confidence and wisdom we needed to get approved. Everything else was smooth sailing. We are forever grateful for the service given. Highly recommended!
Christopher's Tip: Be organized. Have everything ready. Keep all your documents in a folder ready to go at anytime.
FHA 30 Year Fixed Florida
Always fantastic
Tracy has always made a complicated lending process smooth and easy. We have used him several times and will continue to in the future.
Conventional 30 Year Fixed Florida
Customer Service
Katie was the BEST loan officer. I have worked in customer service for over 20 years and I have NEVER come across someone who has gone above and beyond like Katie did. She was so knowledgeable and made it very easy to understand what was going on throughout the entire process. I will definitely recommend her to many other people. She never made you feel like you didn't know what was going on. I felt like we have known her forever that's how comfortable she made you feel.
Loan Officer
FHA 30 Year Fixed NorthCarolina
Best Lender Experience
Angela made us feel more like friends than clients and we are very impressed with the level of care and dedication she provided! She anticipated issues and took initiative to solve them, providing a level of professionalism we haven't experienced before. She was always available whenever we needed anything and explained everything thoroughly. It was the easiest and most enjoyable loan process we've ever experienced and we credit Angela for making that happen.
Paula's Tip: Be responsive with anything your loan officer asks you for, and submit your materials within their deadlines.
VA 30 Year Fixed NorthCarolina
Nice guy but horrible communication
There were several occasions that I needed immediate assistance from John. I would email, text, and call him stating that it’s urgent and would not hear back from him. There have been times when he finally gets back to us (usually more than 24 hours later) and we end up getting screwed over with something (I.e., interest rate lock-in rate goes up by the time he gets back to us). His colleague, Felicia Gialenios who has also been assisting with the loan process was not the greatest either. The way things were explained to us were very vague and different from how John explained it to us. When I tried contacting her via phone (some of my questions could not be handled via email), she never answered once and kept responding via email. This was all happening the day before our closing and we needed her cooperation with this. She had told us that she is not available by phone and will not be until the next day. She provided her available time which would be after our scheduled time to close. Almost as if it was done on purpose. She knew we needed to get things done before our closing date and could not make herself available in any way for us. It turns out that they needed us to provide them with a document from about 1 year ago which they have failed to obtain at the time. How things were run especially in our last few weeks prior to closing, was unprofessional due to the lack of cooperation and communication. To top things off, at closing, we spent an extra hour sitting at the Title Company because the lenders have failed to update the paperwork (something they should have done weeks prior to our closing) after my husband and I got married so we had to sit there waiting for these updates to occur and they are already difficult to reach via phone. My husband and I were very disappointed.
Catrina's Tip: Pay attention to response time. If you can use a different home loan company, I would definitely do so.
FHA 30 Year Fixed Florida
Five Stars 🌟
Chris was very informative and helpful with understanding the loan process. It was our first time buying and he made sure we knew exactly what we needed to have and do to ensure a smooth process. Will definitely refer to friends and family.
Robert's Tip: Listen to the lender
Loan Officer
FHA 30 Year Fixed Florida
Great Customer Service
Very Professional ,Knowledgable and always available,Continue You feel like you are doing business with a Friend who has your back.
Robert's Tip: Continue providing the same quality of work No matter how large you become.
Conventional 30 Year Fixed Florida
Unprecedented Service
Joani is unprecedented in how she delivers service. She is extremely knowledgeable able to answer any question. She is resourceful and efficient. She has a high level of communication and is clear on directive especially in timely situations. She is a team player and can balance deadlines and urgency with care. She navigated this process with precision and masterful execution. Everyone wins with Joani!
Danielle's Tip: Make sure you have Joani Ferris managing your loan.
Loan Officer
FHA 30 Year Fixed Texas
Unfortunately this was my builder's preferred lender
Didn't like having to work with them at all. Despite having a high credit score I was told I wasn't getting the best loan rate because of all the closing costs they were "covering." Communication was terrible via calls, texts and emails. Two days prior to closing I had to hound them to get my final closing disclosure with how much I had to wire to the title company. I will never work with them again.
Conventional 30 Year Fixed Florida
Blessed
My husband and I had the pleasure of working with Lisa and Maria on a loan for our Dreamfinders home. These ladies are do wonderful and responsive, I cannot thank them enough. Buying a home is an involved process and having a team that cares is amazing. They made us feel so comfortable and literally carried us through the process. Thanks so much, we are blessed to have worked with you!
Roberta's Tip: Pick Lisa and Maria
Conventional 30 Year Fixed Florida
