Jet HomeLoans, LP

86% of customers would recommend Jet HomeLoans, LP

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Customer Reviews

4.6 of 5
745 Reviews
Responsiveness 91%
Product met needs 96%
Competitive rate 90%
Real Estate Pro Reviews 14
7 hours ago at 2:57 PM
Recommend's Jordan

Thank you!

We are very grateful for Jordan Behl's help in purchasing our home. Very professional approach, everything is fast and clear. We are very grateful for his work. We liked everything.

Loan Officer
FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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7 days ago at 7:38 AM
Recommend's Daniel

Great experience

The entire team was great. They went above and beyond to make sure we closed on time.

Loan Officer
Conventional SouthCarolina
Closed on time
Responds quickly
Loan met my needs
Branch: Bluffton, SC
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10 days ago at 8:28 PM
Recommend's Pamela

Professional service with attentiveness and responsive 24/7!

She always answered texts / phone when we had questions. She went to bat for us when we needed it. She knew all the answers....

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Winter Park, FL
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11 days ago at 5:53 PM

Poor Communication

We purchased from Jet Home Loans because it was required for our incentive on our new build. We found the communication to be pretty bad. As first time homebuyers, we didn't really know what questions to ask or what was going on, and often questions asked via email went unanswered. It was very frustrating. They also had 3 different people talking to us and I did not know who the primary contact should be or why there were so many people involved. it was also a challenge that they are in Florida and we are in Colorado. That time difference was challenging sometimes.

Loan Officer
FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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17 days ago at 10:37 PM
Recommend's Chris

Chris is AWESOME

As a first time homebuyer I could not be more pleased with the service I received from Chris. He was available to answer my many questions, patient and supportive. Although stressful, it was a good experience.

Loan Officer
FHA 30 Year Fixed Colorado
Closed on time
Loan met my needs
Branch: Jacksonville, FL
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18 days ago at 11:01 AM
Recommend's Daniel

Excelent

Was complicated but Daniel got it!!!

Loan Officer
FHA 3/1 Adjustable Rate Mortgage (ARM) SouthCarolina
Responds quickly
Loan met my needs
Branch: Bluffton, SC
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19 days ago at 5:32 PM
Recommend's Pamela

Pro and Cons of the Service

Worked hard to get the job done. Errors initial documents sent and delays in getting corrected ones to us in a timely fashion. Very responsive to questions we had quickly . Whereas the VA strongly recommends that the lender representative make all the filings and submit all the proper documents to the VA ( and not the one applying for a COE) we filed all the documents, provided all the information they required to the VA,and followed up with them constantly for a status and after 51/2 months rec'd the C O E and . During this time we were asked by your loan processor for mounds of information almost daily,some of which we had already sent and Jet Loan had. It seemed we complied with all Jet Loan required but it never seemed enough. I personally don't accept believing that all of what you required was necessary and that we had given you more than needed to make a decision.

Thomas's Tip: To future clients- Do not sign that contract before seeing an attorney to review it. We didn't and only learned later what a stranglehold contract it is. It protects Dreamfinders only , offers little to nothing for the buyer and is punitive if not followed to the "T".

Loan Officer
VA 30 Year Fixed Florida
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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19 days ago at 1:19 AM

Thank you

Thanks to George and his team, who worked tireless to help my most unique case in this purchase process. I would have almost given up, but for him. I truly appreciate your doggedness, your kindness and your assistance throughout this excruciating process.

Loan Officer
Conventional Florida
Branch: Jacksonville, FL
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20 days ago at 8:35 PM
Recommend's Ed

Purely Awesome

Ed, Kelli and Lori were honestly the best and let’s all be honest, applying for a mortgage is very stressful. This team just walks you through everything! Forever grateful!

Ronald's Tip: Honestly, just trust the team and they will guide you through the process with a lot of humor. Xoxo

Loan Officer
FHA 30 Year Fixed NorthCarolina
Closed on time
Responds quickly
Loan met my needs
Branch: Charlotte, NC
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20 days ago at 6:13 PM
Recommend's Tyler

Thank god for Tyler Payne

If it wasn’t for Tyler, I don’t know if we could’ve ever done this he should get the sales commission. We communicated with him more than anybody in this buying process. And tried to help out in anyway he could.

Loan Officer
FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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22 days ago at 7:45 PM
Recommend's Zaira

Setting the Standard for Excellence in Home Loan Service!

I would like to take this opportunity to express my sincere gratitude to Zaira and her team for providing a home loan service that exceeded all my expectations. From the very first moment I contacted Zaira, her professionalism and dedication were evident. Her personalized approach and willingness to go above and beyond at every stage of the process demonstrated an exceptional commitment to customer satisfaction. Zaira not only was extremely efficient in handling all the paperwork, but also provided expert guidance that proved invaluable in making informed decisions throughout the process. What impressed me the most was her ability to make the entire process stress-free and seamless. Her attention to detail and willingness to address any questions or concerns were instrumental in providing me with a sense of security and confidence every step of the way. In summary, thanks to Zaira and her team, I not only received a high-quality home loan service, but also a truly exceptional experience that I would not hesitate to recommend to anyone seeking reliable, top-notch service. Thank you, Zaira, for your unwavering dedication and for providing a service that makes a difference!

Loan Officer
Conventional 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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22 days ago at 8:26 AM
Recommend's George

Nice working with jet homes

It’s nice working with George, his response is quick and gave good suggestions

Loan Officer
Conventional 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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27 days ago at 4:49 AM
Recommend's Dillon

Thanks for your help

I'm so happy to own a home in Little River. Thank you so much for your assistance

Loan Officer
Conventional 30 Year Fixed SouthCarolina
Closed on time
Responds quickly
Loan met my needs
Branch: Bluffton, SC
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28 days ago at 12:07 PM
Recommend's Tyler

Bravo

The process was really smooth and the support from Tyler was great.

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Winter Park, FL
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March 17, 2024 at 9:33 PM
Recommend's George

Best Lender

George kept us informed every step of the way through the loan process. He was thorough and made himself available anytime we called. His patience was well above expected!

Garry's Tip: Upload information as soon as possible to keep the process moving so the loan officer can do their job.

Loan Officer
FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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March 10, 2024 at 9:38 PM
Recommend's Tyler

Sliverleaf home purchase

Overall, Tyler was so great to us! Ever since the beginning of the process he had our best interests in mind, especially when it came to rate-locking and the best time to do this. He was all over it! While talking about our plans for purchasing this property he made great recommendations about primary/secondary residences in Florida, things we had never considered before. Tyler was very accommodating with his time and made himself available to answer our questions, no matter how small/insignificant we thought they were at the time. He showed nothing but complete respect for our questions and wishes, and he always made it a point to get answers without hesitation. All promises were delivered as expected. We are so grateful and thankful for Tyler, and everything he’d done for us.

Christine's Tip: Trust that Tyler has your best interests in mind and will ensure you're supported throughout the process.

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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March 05, 2024 at 12:53 AM
Recommend's George

Good

Very satisfied with George. He and his team were very helpful.

Loan Officer
FHA 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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March 04, 2024 at 7:08 PM
Recommend's Jordan

Great service

Jet Mortgage was recommended by my builder and they did not disappoint. Professional and responsive and friendly service.

Loan Officer
Conventional 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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March 04, 2024 at 5:52 PM
Recommend's Pamela

Excellent assistance in navigating the waters of purchasing a second home

Pam Crowley was a valuable member of our team when purchasing a new home in Florida. She was responsive and knowledgeable. Her advice was always supportive of our needs. Highly recommend Pam when needing mortgage assistance.

Loan Officer
Conventional Florida
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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February 29, 2024 at 5:49 PM
Recommend's Ed

Informative and professional for first time homebuyer

Ed was so helpful! Any question I asked he was so patient and explained everything in detail.

Loan Officer
FHA 30 Year Fixed NorthCarolina
Closed on time
Responds quickly
Loan met my needs
Branch: Charlotte, NC
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February 27, 2024 at 2:14 PM
Recommend's Dillon

Great team

Dillon, Jessica and Alexa were very professional and friendly, always responding quickly to any questions or concerns. Spoke with Jessica , mtg Loan Originator on several occasions and she was a real pleasure to talk with, very positive and out going person. Highly recommend JetHomeLoans

Loan Officer
Conventional 30 Year Fixed SouthCarolina
Closed on time
Responds quickly
Loan met my needs
Branch: Bluffton, SC
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February 23, 2024 at 9:31 PM

Our Experience

From the engagement till closer of the loan our experience w/Joseph was very bad. I never experience polite conversation. i understand he knows in and out of loan process and me as a customer would prefer to get as much information as needed. Our request to reconsider loan points or processing was outrightly denied. The reason he stated was we didnt have another quote for different lender. His verbal communication is pretty rude lacks customer service. I had a good customer support with Christian. he was very helpful and responsible during his interaction.

Hariharan's Tip: Please work with Mr. Christian Durso, definetly not with Joseph. Your expereince will be bitter

Loan Officer
Other 15 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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February 23, 2024 at 7:01 PM
Recommend's Daniella

Superior customer service

Daniella has closely engaged me throughout the mortgage process. Exemplar communication, commitment and care. It was a wonderful experience dealing with such professionalism.

Mohammed's Tip: Be prompt with your follow ups.

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Winter Park, FL
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Real Estate Professional
February 23, 2024 at 11:55 AM

My #1 Lender!!!

I cannot express enough how grateful I am to have worked with Tyler throughout my homebuying journey. From the moment I reached out to inquire about a mortgage, they were incredibly responsive and attentive to my needs. What truly sets Tyler apart is their unmatched level of patience and dedication. As a first-time homebuyer, I had countless questions and concerns, and Tyler was always there to provide clear explanations and guidance every step of the way. They took the time to ensure I fully understood the mortgage process and helped alleviate any anxieties I had about making such a significant financial decision. Furthermore, Tyler demonstrated exceptional attention to detail, ensuring that every aspect of my loan application was handled with care and precision. They went above and beyond to secure the best possible terms for my mortgage, and I couldn't be happier with the outcome. Working with Tyler was not only a smooth and seamless experience but also an educational one. I feel more confident and empowered as a homeowner, thanks to their expertise and support. I wholeheartedly recommend Tyler to anyone in need of a mortgage or refinancing. Their professionalism, patience, and genuine care for their clients make them a true asset in the industry. Thank you, Tyler for making my homeownership dreams a reality!

Loan Officer
FHA Florida
Branch: Jacksonville, FL
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February 23, 2024 at 10:04 AM
Recommend's Tyler

Excellent service

Excellent customer service. Tyler is very timely and specific. He made sure our home buying process was smooth and not stressful.

Ira's Tip: Go to Tyler for a stress free home buying process!

Loan Officer
VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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