Jet HomeLoans, LLC

85% of customers would recommend Jet HomeLoans, LLC

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Customer Reviews

4.5 of 5
464 Reviews
Responsiveness 89%
Product met needs 96%
Competitive rate 89%
Real Estate Pro Reviews 8
11 hours ago at 4:57 PM
Recommend's Rosita

Outstanding

Rosita we want to same thank you for going the extra miles even when we thought this is it you gave us hope and courage. You are truly great at what you do, understanding the details of the loan process and made everything smooth even though we had hiccups. I highly recommend you ROSITA!!! You made it work. Honestly what I love most every time I called you address me by my name so professional. Thank you great job!!

Barb's Tip: Have all your documents ready!!!

Loan Officer
FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Winter Park, FL
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11 hours ago at 4:33 PM
Recommend's Jordan

Fantastic Experience

Jordan and Kimberly were absolute rockstars through the entire mortgage loan process. They were extremely responsive, tremendously, knowledgeable, and super friendly & helpful.

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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1 day ago at 9:11 PM
Recommend's Joseph A.

Outstanding Service

Joseph was always readily available, he made sure we understood our options, he took us through several options that fit our situation the best. He was timely, he was responsive, he was informative and most importantly polite and patient!

Loan Officer
Conventional Florida
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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1 day ago at 7:39 PM
Recommend's Katie

KATIE, KELLIE & MICHELLE ARE ANGELS

I CAN NOT SAY ENOUGH GOOD THINGS ABOUT THE ABOVE LADIES. THE MADE THE ENTIRE PROCESS AS SMOOTH AS POSSIBLE EVEN WITH SOME HICCUPS WE HAD. EACH LADY WAS PLEASANT, EMPATHETIC & JUST AS SWEET AS THEY CAN BE. WE WERE EXTREMELY BLESSED & LUCKY TO HAVE WORKED WITH SUCH INTELLIGENT, CARING & EXTREMELY GOOD AT WHAT THEY DO.

Bernadette's Tip: ASK TO WORK SPECIFICALLY WITH MS KATIE - SHE IS A PURE ANGEL

Loan Officer
FHA Other NorthCarolina
Closed on time
Responds quickly
Loan met my needs
Branch: Fayetteville, NC
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1 day ago at 10:34 AM
Recommend's Dabney

Amazing journey!

It was an amazing adventure with the greatest on our side, Dabney it was wonderful to work with you! thank you for all your support, patience and care about all our process!!

Loan Officer
FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Winter Park, FL
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3 days ago at 6:10 PM
Recommend's Chris

Taylor Moberly

Taylor is an outstanding professional, kind, generous and service oriented. Her professionalism offers, comfort and knowledge especially to those that are first time homebuyers as for me she has me this venture in my life even more special I asked questions sometimes three and four times, but she was always glad to answer and thought about questions that I might need to know the answer to, and gave me that information as well, she was always professional and whenever I called or text her, she always responded the same day so much so she was willing to stay late from work to meet my needs because I couldn’t get off work myself. I am glad to have the experience of knowing Taylor, she is knowledgeable and has kindness that makes you feel welcome and well taken care of.

Sheila's Tip: Allowing Taylor to be the first person that is introduced to your company would be in your best interest as a representative of your company. She is outstanding and any one coming for mortgages and I’m sure of the divisions would be glad to have experienced working with her I sure have

Loan Officer
VA 30 Year Fixed Florida
Responds quickly
Branch: Jacksonville, FL
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3 days ago at 12:39 PM
Recommend's Joseph A.

Outstanding and extremely supporting staff.

I had the pleasure to work with Taylor Mobley. She is a very professional and very helpful person. For every concern or question I had, she would respond and provide guidance right away. I felt more welcome and secure knowing that Taylor was there on this very important milestone of our lives.

Antonio's Tip: Contact Joseph's Team. they will guide you through this tedious process and make it simple.

Loan Officer
FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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4 days ago at 2:57 PM
Recommend's George

Incredible service

It was a quick painless process that executed in record time! Really appreciate the prompt turnaround of the loan.

Loan Officer
Conventional 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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11 days ago at 5:23 PM

Run, run as fast as you can!

Was not communicative, was annoyed when I called with questions, would send email instead of calling to discuss issues. IN stressful times you need to verbalize issues. Not with him. He did not care. Did not adequately discuss optional loan products and refused to match a better offer I received. That may have been the company and not him personally, but why would you not want the best for your client. Another company offered me a rate 1.5% lower and Jetloans did not offer to match or lower their offered rate as the preferred lender. 7.5% versus 5.99%. Run, RUN!

Kathleen's Tip: I strongly do not recommend this company! The one star was because I had to select something.

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Branch: Jacksonville, FL
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12 days ago at 9:52 AM
Recommend's Katie

VA loan application and processing

Katie and her team did a terrific job helping my wife and I finance our new home. They worked tirelessly to help us close on our loan even refiguring everything do to last minute changes. We highly recommend Katie McClintic for all of your home financing needs!

Bradley's Tip: When thinking of buying a house begin organizing all of your employment and tax documents. It makes the application process much easier!

Loan Officer
VA 30 Year Fixed NorthCarolina
Closed on time
Responds quickly
Loan met my needs
Branch: Fayetteville, NC
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14 days ago at 4:22 PM
Recommend's Megan

Great Assistance from Megan During the Loan Process

I wanted to take a moment to express my gratitude for the exceptional mortgage services that Megan provided during our recent collaboration. Her commitment to work, fast response time, and clear answers were impressive and made the entire process much more manageable. Her domain knowledge was evident, and I appreciated how she took the time to explain every step of the process to me and my fiancé. Her expertise and attention to detail were reassuring, and she was always available to answer any questions that we had. What stood out to me the most was her support in speeding up the process. Her extra effort in communicating with other parties involved in the transaction was invaluable and helped ensure that everything was completed efficiently. Overall, I am extremely satisfied with the services that Megan provided, and I would highly recommend her to anyone in need of mortgage services. Her professionalism, dedication, and expertise were all top-notch, and I am grateful for all that she did for us. Thank you again for your outstanding work, Megan.

Loan Officer
FHA 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs
Branch: Austin, TX
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14 days ago at 3:59 PM
Recommend's Joani

Super Responsive

I am the First Time HomeBuyer . I should say i was fortunate to get Joani assigned to me. She was very responsive , helpful. Joani and Megan mady my whole lending process smooth. Thank you very much.

Loan Officer
Conventional Texas
Responds quickly
Branch: Austin, TX
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16 days ago at 7:18 AM
Recommend's Katie

Peeden

Katie took the time to explain everything in detail and answer our numerous questions. A very stressful time but her care was much appreciated!

Jacqueline's Tip: Ask your questions, they are not dumb!

Loan Officer
Conventional 15 Year Fixed NorthCarolina
Closed on time
Responds quickly
Loan met my needs
Branch: Fayetteville, NC
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17 days ago at 11:18 AM
Recommend's Vincent

Best Service Ever

Vincent was amazing to work with. He was available at all times (even on vacation which I told him he should not he working on vacation). He was so patient and calm when explaining or answering all of my questions or concerns (which I am embarrassed to admit were a lot/frequent). He made the home mortgage side of the home buying experience a positive and memorable one. Vincent is a gem!

Loan Officer
Conventional Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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18 days ago at 8:38 AM
Recommend's Daniel

Excellent Service

Dan is FANTASTIC!! A complete professional, caring and patient. Our home took 2 years to build…. Dan was with us from day 1 until we closed. He guided us through the entire process seamlessly. I would recommend Daniel Peluso to everyone!!

Loan Officer
Jumbo 30 Year Fixed SouthCarolina
Closed on time
Responds quickly
Loan met my needs
Branch: Bluffton, SC
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20 days ago at 7:20 AM
Recommend's Jordan

Top Rated Service

I worked with Jordan and he was knowledgeable and very supportive through my entire loan process. Answered all my questions and worked hard to get my loan closed in less than 30 days. Jet Loans has a great team and I would recommend them to anyone who wants great service when buying a home.

Loan Officer
FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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22 days ago at 11:48 PM

Lesson Learned: Look Elsewhere

It felt like I was not getting accurate information. The process was filled with frustration and unanswered emails and questions. Getting ahold of my Loan Officer was a difficult task. Had to constantly call from different phone numbers in order to get response. Unable to leave voicemails because her inbox was full. Multiple unanswered emails that she simply didn’t bother to reference. When questioned about unanswered emails she stated that it was company policy not to provide details over email to customers. Surprised about interest rates given over the phone for rate lock. When questioned about why rates where significantly higher than other lenders, my credit score was 797, her answer was that being a preferred lender for builder meant that customers had to be quoted a “special” rate that was much higher. Was told that only way to bring interest rate down was to bring competing offer from other lender. Completely disappointed with the lack of transparency and communication throughout the process. Since numbers were not shared via email, only through phone, we spent hours going over details which led to her giving us incorrect numbers before realizing that they were from a different customer. Did not feel confident that we were given accurate information at any time.

Nitza's Tip: Look for a different lender.

Loan Officer
Conventional 30 Year Fixed Florida
Loan met my needs
Branch: Winter Park, FL
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23 days ago at 6:28 AM
Recommend's Michael

All went well

During this process of home buying was quite stressful but Michael was great through it all. He was very informative and really helped me understand any information that was new. I really do appreciate his professionalism and making himself so available to me and y family.

Loan Officer
Other 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Winter Park, FL
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25 days ago at 10:59 PM

Predatory Lender

This was the worst home buying experience of my me and family we have been scarred for life I will probably never attempt to build a new home ever again after dealing with these crooks. Originally we started purchase in 2021 Rates went up big time not their fault of course. However these greedy crooks want to approve you for a loan they know you cannot pay even being over 50% DTI. I request a denial letter as I know I do not make enough to pay this loan. Somehow they are playing with the numbers to ensure I can technically get approved by paying almost 10k in interest points and selling everything with my name to it. They are working with Dream Finders to keep our deposit since they say im approved I jus have to sell off everything. Stay far away from Jet Home Loans and Dream Finders they are owned by the same people what they do should be illegal.

Ricardo's Tip: Hire a lawyer to go over all details these people cannot be trusted they will screw you.

Loan Officer
FHA 30 Year Fixed Florida
Branch: Jacksonville, FL
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25 days ago at 12:10 PM
Recommend's Pamela

INCREDIBLE experience

This was my first time purchasing a home and Pam and everyone at Jet HomeLoans made the process SO much less stressful than I had anticipated. Pam Crowley is the absolute best in the biz. It was a pleasure using her as our Loan Officer and I couldn't be more impressed with how hard she worked to secure our loan at the absolute best rate possible. And close on time!! The entire Jet HomeLoans team was wonderful throughout the entire process. I'd really love to give a shoutout to everyone that worked on our loan; Pam Crowley, Gina Cruz, Taylor Mobley and Kristen Delk. They were all extremely meticulous and professional throughout this process. Thank you all so much for a wonderful home-buying experience!!!

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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25 days ago at 10:23 AM
Recommend's Joani

My first lender and the best lender I have ever had

Joani and Megan are the best. They walked and helped me through the lending process smoothly. I was a bit frustating because I was a first-time home buyer but everything seemed super easy and smooth with their help. They answered every single question that I had, also they went extra mile to help me if there were issues along the way. Even after my purchase was completed, they still answered my questions and offered help. I am very satisfied with them. Thank you very much, Megan and Joani!

Vu's Tip: If you are in the process of looking a lender, please stop and reach out to them immediately.

Loan Officer
FHA 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs
Branch: Austin, TX
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26 days ago at 4:31 PM
Recommend's Christian

Excellent Care

Christian Durso and his team provided excellent service throughout the loan process. Christian took extra care to ensure each step was explained and ensured I was satisfied with all outcomes. I would recommend Christian's services to anyone looking to simplify, understand, and actually enjoy the loan process.

Loan Officer
VA 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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29 days ago at 11:00 AM
Recommend's Gregory

Thank you

From start to finish Greg was on point. He was professional answered all my questions and kept me informed throughout the process. Whenever I called he always reached back out or set up a time we could sit and talk. I highly recommend him to anyone looking to start the mortgage process with Jet

Loan Officer
Conventional 30 Year Fixed Florida
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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30 days ago at 6:04 PM
Recommend's George

George Stone

George was quick on getting the preapproval and the loan prosses started. Couldn't ask for a better loan Processor.

Michael's Tip: Would recommend underwriting t review everything during the day and not send request at the end of the day. By doing so it pushes the loan out an additional 1-2 days each time.

Loan Officer
FHA 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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30 days ago at 6:04 PM
Recommend's George

George Stone

George was quick on getting the preapproval and the loan prosses started. Couldn't ask for a better loan Processor.

Michael's Tip: Would recommend underwriting t review everything during the day and not send request at the end of the day. By doing so it pushes the loan out an additional 1-2 days each time.

Loan Officer
FHA 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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30 days ago at 11:24 AM
Recommend's Dabney

Dabney is World Class

Couldn’t be happier with Dabney’s work with me- now for a second time. His knowledge and customer service is top-notch and world class. His response time is nearly instantaneous. Though I won’t again be in the market for another home anytime soon, when I am, I’ll work with Dabney.

Loan Officer
VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Winter Park, FL
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February 27, 2023 at 11:19 PM
Recommend's Chris

Amazing Experience

I had a wonderful experience with Jet Home Loans. Taylor was so helpful throughout the lending process. She was always available to help answer any questions I had and was extremely kind and patient with me during the process. She really went above and beyond for customer service and communication! I was so thankful to have her to help me along the way- as I needed a lot of assistance. Thank you Taylor!!

Loan Officer
FHA Colorado
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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February 27, 2023 at 3:56 PM
Recommend's Jordan

Jordan is outstanding

Jordan's help to help us lock in our loan and close in our house was nothing short of fantastic. His main concern was always us and he worked with all the parties to get us the best deal possible and locked a comfortable cash to close for us. Thank you

Loan Officer
Other 30 Year Fixed Florida
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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