Jet HomeLoans, LLC

82% of customers would recommend Jet HomeLoans, LLC

Are you a customer of Jet HomeLoans, LLC?

Customer Reviews

4.2 of 5
96 Reviews
Responsiveness 85%
Product met needs 99%
Competitive rate 91%
Real Estate Pro Reviews 1

Reviews for Jet HomeLoans, LLC

2 days ago at 8:58 PM
Recommend's Ed

Very Smooth Process! Awesome!

Ed and Lori very professional, communicated everything very quickly. Less than 20 days closing completed. I would recommend Jet Home loans.

Rajan's Tip: Underwriting requested documents provide within hours, then you will have quick closing date.

Loan Officer
Conventional 15 Year Fixed North Carolina
Closed on time
Responds quickly
Loan met my needs
Branch: Bluffton, SC
Share  
4 days ago at 11:35 AM

Unprofessional

When we communicated with Mr. Rick Brown or lack of communication he seemed to be talking down to me asking me questions that we’re not pertaining to the loan process. It made me very uncomfortable so I had my husband to do the talking with him. The day of closing was so chaotic and unprepared. We signed the paperwork prior and did the wire transfer as required. The lady from the title people called Jet Home Loan and that Rick Brown should be calling us after waiting two hours after the closing he calls when we agreed had the key. I felt that if we were a Caucasian family things worked have been handled differently. I say that because another family that we referred had similar issues. I would not recommend Jet Home Loan to anyone else.

Kenyatta's Tip: Don’t use Rick Brown

Loan Officer
VA 30 Year Fixed Florida
Loan met my needs
Branch: Jacksonville, FL
Share  
9 days ago at 5:48 PM
Recommend's Chris

My Dream Home is a Reality!

THANK YOU Jet HomeLoans! I started the process of trying to buy a home in January 2020 and came across the Tuscarora Creek neighborhood and fell in love with the homes. After speaking with the agent, he gave me the contact information for Jet HomeLoans. From the start Chris Austin was a pleasure to work with! He answered my questions in a timely manner and worked with me every step of the way. Sheri Bojko was also extremely helpful and worked very hard to process my application. The team at Jet HomeLoans should be commended for their level of expertise, attention to detail and customer service. Because of you all, my family and I are enjoying our dream home. THANK YOU!

Loan Officer
Conventional 30 Year Fixed Maryland
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
Share  
Real Estate Professional
10 days ago at 10:12 AM

Rodney gonzalez

Excelente equipo de trabajo atentos y pacientes siempre en comunicación

Loan Officer
FHA Florida
Branch: Maitland, FL
Share  
10 days ago at 10:01 AM

Jumbled Company

Although they do replay to calls and emails rather quickly. At closing they were very disorganized and seemed to have an arrogant attitude to go along with it. Overall not a good experience.

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
Share  
14 days ago at 11:25 AM
Recommend's Marissa

Lengthy and tedious

Having entitled the process as "lengthy and tedious", we have to say that Marissa Kuehn was very helpful, patient, and informative during a very stressful time. One thing that did muddle things a bit was when forms which had already been submitted were requested again (for no reason other than they weren't easily found in your system, one might assume) and slowed down the process somewhat. We very much appreciate Marissa's guidance.

Loan Officer
Conventional 30 Year Fixed SouthCarolina
Closed on time
Responds quickly
Loan met my needs
Branch: Bluffton, SC
Share  
15 days ago at 8:36 PM
Recommend's George

Corey's Review

George and Zeina were a delight to work with. Builder progress lagged which caused delays in everything but that wasn't Jet's fault. I would recommend them to anyone!

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
Share  
19 days ago at 1:26 PM

Be Aware

I decided to use Jet Mortgage for my new build to take advantage of the closing cost credit. Jet is also owned by my builder (Dream Finders) so I ASSUMED the communication between the two departments would be great. The day before my scheduled closing I got a call from the loan officer stating that I would not be able to close because my loan had not reached final approval at the terms originally agreed upon. Long story short Jet used a 3mo old credit report and NEVER LET ME KNOW THERE WAS ANY ISSUE WITH MY LOAN. Since this was the day before closing I had utilities in the home on in my name and ended my lease on my temp apartment. I had to go back to my home state of KY for a month to live with my friend while they corrected their mistake. Luckily I could work remotely. Looking back on the entire incident, conversations I've had with people in real estate as well as things that were said to me by employees of Dream Finders it is my belief that the bungling of my loan and keeping me in the dark on it was an attempt to cancel my contract on the house and put it on the market for a much higher price. I was prepared to sue if that would have happened. Even after all their mistakes I had to write the CEO, COO, Director of Sales and Executive assistant with a timeline of what happened and let them know I had emails and text to back up everything I was saying before I could get semi daily updates on the status of my loan.

Akmal's Tip: Don't take for granted that they are there to help you. They are there to make money and selling the house for top dollar likely takes priority over who they are selling it to.

Loan Officer
FHA 30 Year Fixed Florida
Loan met my needs
Branch: Jacksonville, FL
Share  
23 days ago at 6:47 PM
Recommend's Chris

Great job! Very Smooth process!

We were very pleased with efficient and smooth the process was. Thanks Chris Austin.

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
Share  
24 days ago at 10:33 AM
Recommend's Daniel

Just “ok” service

Overall communication was ok. The person they assigned to gather information asked me for the same things multiple times and wasn’t always super responsive. No one ever gave me the appraisal information until they asked me to sign a form stating I was given it and I then had to ask for it. They also sold my loan before I even closed on the house and I have no information where to pay my mortgage now. Not the best lender, I wouldn’t work with them again if given the choice.

Loan Officer
VA 30 Year Fixed Georgia
Closed on time
Responds quickly
Loan met my needs
Branch: Bluffton, SC
Share  
24 days ago at 9:48 AM
Recommend's George

Amazing

George and his team are amazing to work with. They are very friendly and extremely helpful with gathering documents. They agreed to a tight timeline for closing, and later really showed their awesomeness by making extremely fast changes a couple days before closing when our contingent home sale fell through. I would only recommend using George/Jet home loans. It was a great experience.

Marvin's Tip: Use George!

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
Share  
25 days ago at 10:06 AM
Recommend's Emily

Dropped the ball

Great experience up until it was time to lock in the interest rate. Was supposed to have been done on Friday bfo 3 day w/end (Presidents Day) - did not hear anything until the next Tuesday when I was informed "rates had gone crazy" and the "rate desk" had closed virtually in panic. Received a message a couple of hours later that 3.375 was available - that I should take it because rates could do anything. My discount with no points was around $1K but before that could be locked in dropped to $300+/-. My rate should have been locked in on the Friday prior at the 2.99% used on the loan estimate sheet - the rest of the experience felt like a "hard sell" right before you close your loan. I rarely complain but this was very unsatisfactory to me. I will stick with my own lender next time.

Christopher's Tip: Be wary of having extended closing costs covered vs what your final rate will be that would be offset during a long term (30 year) mortgage.

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Fernandina Beach, FL
Share  
March 08, 2021 at 11:57 AM
Recommend's George

Awesome

George helped my fiancé and I buy our first home. He was responsive and always kept us updated on everything every step of the way. He made everything stress free and far easier than I imagined buying a home would be ever be. My closing was completely done in under 30 min! I could not recommend him enough!

Loan Officer
Other 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
Share  
March 07, 2021 at 7:32 PM

Bumpy but funded

My experience with Jet was not the best. The Loan Officer was responsive to questions but was usually dismissive and had a standard "that is just the way it is" attitude. My wife and I have excellent credit and the underwriting process was pretty seamless but the closing was horrible. The day of the closing ,that was known and confirmed by Jet over 2 weeks in advance, was pretty bad considering the Loan officer either did not schedule the final inspection or forgot to do it so our loan was not funded right away. So we sat for an hour while the Title office called anyone that they could at Jet....no answer. Finally after 90 minutes our loan office was contacted and said "ummm.. could you go to lunch and come back later after we get the inspection down on your newly constructed home? We cannot fund it until that is done...I apologize for the inconvenience." So I am not sure if this is a Jet problem with process or just an oversight from the Loan Officer. Either way.... this is not acceptable to be at the Title office and having to wait on your lending company to fund the loan. After leaving and fuming while I got into the car to go to lunch , we get an email saying "Ok we will fund the loan and make an exception" I would hope so , because it was their fault this hold up happened. After 30 minutes of signing documents and 90 minutes of wondering what JET was doing with the funding of the loan, we final got our keys and moved in. In summary...I would NOT recommend Jet. The only good thing out of the process was that the lender paid many of the closing costs if we used this lender...now I know why.

Loan Officer
Conventional 30 Year Fixed Florida
Responds quickly
Loan met my needs
Branch: Maitland, FL
Share  
March 06, 2021 at 6:26 PM
Recommend's Joseph A.

Professional, helpful, efficient

Everyone did a great job helping with my loan. I appreciated the quick responses to my questions

Loan Officer
Conventional 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
Share  
March 05, 2021 at 4:40 PM
Recommend's Alan

Great Job!

Alan was a pleasure to work with. He answered panic calls late at night. He was always available to help me and explained things in layman's terms.

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Maitland, FL
Share  
March 05, 2021 at 9:55 AM
Recommend's Daniel

Helpful, quick, efficient

Loan process was easy to navigate with the help of professionals.

Natalia's Tip: Worth looking at

Loan Officer
Conventional 30 Year Fixed Georgia
Closed on time
Responds quickly
Loan met my needs
Branch: Bluffton, SC
Share  
March 05, 2021 at 9:46 AM
Recommend's Donny

Amazing Service

Donny & Team were Amazing to work with from the beginning to end process of the loan on a new construction home.

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
Share  
March 05, 2021 at 9:17 AM
Recommend's Chris

Chris Austin was Excellent!

There were so many mistakes i made during this process but Chris never gave up on me or the process. I learned a lot for next time and hope to work with Jet Home Loans again in the future!

Alyssa's Tip: DO NOT use credit cards during the process. Just use cash, DO NOT open a credit card, DO respond quickly to the loan officers emails and always be respectful.

Loan Officer
Conventional 30 Year Fixed Maryland
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
Share  
February 25, 2021 at 8:07 AM

Poor Service, Poor Standards, Poor Work

I worked with jet for a loan on my house because they were the recommended lender with our builder. and I would receive a credit with them for closing. This was NOT WORTH IT. I would have payed extra to work with a more competent set of people. Throughout the entire process, they constantly asked me fore more and more information and found every means to make the loan process difficult. They went to lengths unnecessary to make the loan process unbearable. This included finding my parents credit scores and pulling them against me in my loan process, questioning me about businesses I've never had involvement in, signed letters qualifying myself as a recipient of my own bank accounts, clarifying my employment multiple different ways despite obvious paychecks from my employer, multiple levels of college transcripts, and more. If you're interested in taking a loan for your home, I would go to a dog or a goldfish before I would use these people again. My wiring info wasn't ready until 18 hours prior to closing and my original closing date was delayed by their incompetence.

Kyle's Tip: Don't work with these people. They will make the process more difficult and they are incredibly expensive.

Loan Officer
Conventional 30 Year Fixed Maryland
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
Share  
February 24, 2021 at 3:17 PM
Recommend's Samuel

Awesome service!!!

Samuel and Angela... You all represented Jet HomeLoans with a unique organized, thorough and professional manner. You all were very kind which made all of the difference in our interactions with all of you. We put our trust in you and you most definitely came through for us. Thank you for your patience as well as treating us as people rather than just home loan customers. Sam and Angela, you guys stand above the rest! It was an awesome pleasure processing the loan with you guys!!!

Juan's Tip: I highly recommend Samuel Stowers and Angela Davis. Their representation of Jet HomeLoans was one of a kind you don’t see very often. They took you by the hand during the process and were available at all times! Thank you guys!!!

Loan Officer
VA 30 Year Fixed Virginia
Closed on time
Responds quickly
Loan met my needs
Branch: Herndon, VA
Share  
February 20, 2021 at 9:20 AM
Recommend's Marta

Thank You

Thank you to Marta Lillard for her quick response and expertise with the loan process. It was truly a pleasure working with her and the team. Marta, Tre’ and the rest of the great team, displayed top notch customer service and we appreciate the quick turnaround in getting us to closing on our home. Highly recommend them. THANK YOU!!

Loan Officer
VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
Share  
February 18, 2021 at 4:10 PM
Recommend's Chason

Re finance

I don’t know what you want

Beverly's Tip: Chason was professional, kind, patient. I highly recommend him!

Loan Officer
Conventional 15 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Fernandina Beach, FL
Share  
February 17, 2021 at 8:03 AM
Recommend's George

They are the best!

This is my second time getting to work with George and he is always so amazing to work with and is always so personable. Him and his staff worked so hard doing my loan process and tackled any bumps in the road with ease. George knows the solution to anything! I can’t thank him enough for everything!

Loan Officer
Conventional 30 Year Fixed Florida
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
Share  
February 15, 2021 at 5:37 PM
Recommend's Daniel

Exhausting

I was required to use Jet HomeLoans to get builder incentives. If I was not required to, I would have gone with another lender. They seldom initiated contact, and when they did, it was in the form of a video. I do not like watching videos. I constantly had to reach out to find out what was needed, what was missing, what's the status, etc. This is the fifth property I've purchased, and I have never been so exhausted at the end of the process as I am now.

Stephanie's Tip: If forced to go with this lender, make sure the processor has experience or is closely supervised.

Loan Officer
Conventional 20 Year Fixed SouthCarolina
Loan met my needs
Branch: Bluffton, SC
Share  
February 03, 2021 at 5:07 PM
Recommend's Emily

Thank you Emily

Emily Patterson did an outstanding job helping us get this loan. Without her patience and perseverance it’s doubtful whether this loan would have been approved. Thank You Emily.

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Fernandina Beach, FL
Share  
February 03, 2021 at 12:01 PM
Recommend's Marta

Smooth Process

I would like to thank Marta for the smoothest mortgage process I have ever experienced. Communication was top notch and I'm totally satisfied with knowledge and expertise that Marta brought to the table to help us close.

Loan Officer
VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
Share  
Advertisements