Jet HomeLoans, LLC

94% of customers would recommend Jet HomeLoans, LLC

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Customer Reviews

4.5 of 5
16 Reviews
Responsiveness 93%
Product met needs 100%
Competitive rate 100%

Reviews for Jet HomeLoans, LLC

1 hour ago at 8:15 AM
Recommend's Tracy

Honest Review

My original loan officer left the firm abruptly without warning and with less than 30 days to closing Dream Finders had to scramble to find me a new loan officer which in itself was not a smooth process. I called daily and received the same generic message that everything would be ok and to keep going with the flow. Finally, I was able to reach my loan officer Tracy and he was a little flustered that I was two weeks from closing without a lock in rate and little information in my file. He asked me if we could start the process again by submitting all new documents and pulling my credit again. I agreed and he was able to get my file pushed out and rates locked in by the following day, which made up for the previous loan officer dragging her feet and abruptly leaving. After working with Tracy, I started working closely with Trevia Walker to close the loan and she was awesome. She was always one call or one text away. She kept me updated as much as possible, which I really appreciated. She worked really hard to close the loan by the closing date. Although we didn’t close on time because the construction portion was not completed we were able to close the following week. Also, I want to say my sales rep Maggie Layton was fantastic from start to finish. She really sold the dream product and has amazing customer service. Overall my experience wasn’t bad and it certainly wasn’t smooth on the financing side. However Tracy and Trevia did a great job fixing the issue and getting me numbers two weeks prior to closing. I would recommend Dream Finders! One more thing, I wish there weren’t so many restrictions and limitations on structural and builder upgrades based on the dream finder level your home is. If the client is willing to pay for it why can’t we have it.

Tyler's Tip: Even when the dream team is telling you everything is “great” or “good to go” please follow up and stay on them. Your file could potentially be seating somewhere not being worked.

Loan Officer
FHA 30 Year Fixed Florida
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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6 days ago at 12:32 AM

Great customer service

Always one phone call or email away for any questions and concerns that we had

Loan Officer
FHA Florida
Branch: Jacksonville, FL
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7 days ago at 9:14 PM
Recommend's Donny

Great !!!

Even though my loan processed to another company Donny was there to help and make a smooth transition

Loan Officer
VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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9 days ago at 10:20 PM
Recommend's Daniel

VA loan

Overall good experience. Communication couod be better. I had $6,000 in closing costs, but at closing the seller was only charged $5,350!!!! I still had to pay few hundred dollars in closing costs. So not sure if that was the best the mortgage company and closing attorney could do. I feel like they could have utilized all the 6k the seller agreed to pay for. Not sure if i would use the same company in the future.

Loan Officer
VA 30 Year Fixed Georgia
Closed on time
Loan met my needs
Branch: Bluffton, SC
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11 days ago at 10:41 AM
Recommend's Jordan

Quick turnaround!

They had a quick turn around and during a busy time with all the re-finances etc. Thank you Jet for pulling through even though we were right down to the wire. I closed on time and got my keys to my brand new, first ever house. THANK YOU!

Jennifer's Tip: Try to get organized with all your information ahead of time :)

Loan Officer
Conventional 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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11 days ago at 10:12 AM
Recommend's Melyssa

Lauren

Great company. Made the loan process quick and easy. Would definitely recommend.

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Maitland, FL
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12 days ago at 7:35 AM
Recommend's Jordan

Thoughts

This is not in review of Jordan. Jordan was great to work with he was patient kind and courteous every time we spoke I could not have asked for a better person to work with. This has to do with the process of switching lenders. The process was terrible everything was done last minute what was suppose to be a great experience in buying a home was so very painful again not by any fault of Jordan's. There has to be a better way to handle things and the time the lender or the people working to assist Jordan weren't moving like they should have. I only gave a five star based on Jordan not the lender.

Michael's Tip: If you are working with Jordan he is kind and patient so please be understanding some things are out of his control. It is not his fault.

Loan Officer
FHA 30 Year Fixed Florida
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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12 days ago at 7:08 AM
Recommend's Daniel

Dream Home

JHL and our personal contact, Dan, help us in buying our dream home. The process is always stressful but Dan helped us get through it. Thanks for the help!!

Loan Officer
Conventional 30 Year Fixed SouthCarolina
Responds quickly
Loan met my needs
Branch: Bluffton, SC
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12 days ago at 8:51 PM
Recommend's Tracy

Excellent Service and very responsive

We had a few hiccups when selling our previous house, Tracy was extremely helpful and responded quickly to all inquiries and request. It made us realize how smoothly our application went and how poorly it could have gone with another lender. Highly recommend.

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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12 days ago at 8:14 PM
Recommend's Marta

Difficult at times

Although there were a lot of hurdles that needed to be overcome in the end everything worked out and I was able to close and move in.

Penny's Tip: Be prepared

Loan Officer
FHA 15 Year Fixed Florida
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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12 days ago at 8:09 PM
Recommend's Craig

Lender/Loan officer review

It was a pleasure dealing with Craig Weeks. He answered every question my wife and I had within minutes. Was always helpful and friendly. I would recommend Craig and his company to anyone buying a home.

Brandon's Tip: N/A

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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12 days ago at 6:20 PM
Recommend's George

Great results

Talk about hitting a home run in the bottom of the 9th. Amazing results thank you George and jet loans

Claudio's Tip: Pick George for all you needs he comes through clutch and really goes to bat for you.

Loan Officer
Conventional 30 Year Fixed Virginia
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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12 days ago at 5:58 PM
Recommend's Craig

New home

Craig was very helpful. The process was a bit stressful due to the lending company changing. However, Craig was able to keep the process moving.

Robert's Tip: N/a

Loan Officer
FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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12 days ago at 5:49 PM
Recommend's Jim

Great service

Very happy with the service I recieved from Jet Home Loans. They made the home buying process as detailed as possible and easy as possible on my end. Thank you for everything !

Loan Officer
USDA Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Maitland, FL
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12 days ago at 5:49 PM
Recommend's Craig

Growing pains

my loan was difficult and time consuming, but I believe most of that was because the company was in transition right as my loan was being processed. however I believe that a checklist could easily be created for each loan type, with this checklist a borrower could be forewarned of any possible items they may have to have accomplished or completed, While I’m sure that all loans are different and that not all items are necessary for every loan, if I had a checklist, then I could have been prepared in advance with any possible items necessary, and that would have prevented a lot of unnecessary last minute scrambling for items that I could have easily gathered well in advance.

Loan Officer
VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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12 days ago at 5:29 PM
Recommend's Jordan

Best Experience Ever

I really enjoyed my time waiting for my home and the process through the lender Jordan were wonderful and had lots of patience and asked every question I had had thanks

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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