Jet HomeLoans, LLC

81% of customers would recommend Jet HomeLoans, LLC

Are you a customer of Jet HomeLoans, LLC?

Customer Reviews

4.2 of 5
120 Reviews
Responsiveness 84%
Product met needs 98%
Competitive rate 90%
Real Estate Pro Reviews 1
9 days ago at 9:43 PM

Terrible

I would not recommend him to anyone. I asked him over and over again for things and he rarely got them accomplished. I ended up doing his job for him a few times because I couldn't trust him to get it done in a timely manner and I didn't want to wait on him. I constantly had to reach out to him and ensure he didn't need anything else from me and multiple times things were emailed to him and then I would get an email from the loan team asking me for documents they already had for weeks. Didn't feel appreciated and felt like I was more of a burden and that my business was not wanted. However Keely was absolutely amazing and on top of it. Every time I emailed her she responded quickly and got everything done in a timely manner. Never had an issue with her once. She made up for all the other issues

Trevin's Tip: Vet out your loan officer before working with them. They get paid very well to do a job and when you are spending as much as you are, you would expect to be treated like everything is a priority and that your business is well appreciated

Loan Officer
VA 30 Year Fixed Florida
Closed on time
Loan met my needs
Branch: Jacksonville, FL
Share  
10 days ago at 9:33 PM
Recommend's Marissa

Amazing

Marissa went above and beyond ensuring that we were knowledgeable and prepared for the loan process. She was always available to answer questions or inform us on the progress of our loan. I highly recommend Marissa for both her professionalism and dedication to her customers. She was a delight to work with!

Loan Officer
Conventional 30 Year Fixed SouthCarolina
Closed on time
Responds quickly
Loan met my needs
Branch: Bluffton, SC
Share  
16 days ago at 10:34 PM
Recommend's Marta

Amazing Friendly Service

Marta helped my husband and I in sexuring our beautiful Brand New home in St. Augustine Fl. There were so many hurdles throughout the process ONLY due to COVID 19. Marta was always understanding and very very helpful throughout the entire process. Her job was in no way easy to say the least. Marta really came through on clksing day as well. She went out of the scope of her duties and ensured that we got the keys to our house on closing day as it was looking likenyet Another delay in closing due to COVID 19. Marta really cares about her clients and is very passionate abkut her job! THANK YOU AGAIN FOR EVERYTHING MARTA!!! WE ARE LOVING OUR NEW HOME!!!

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
Share  
16 days ago at 9:20 PM
Recommend's Lisa

Great service Lisa Doherty was the best

Great service Lisa Doherty and her team was great she always answer calls and all questions and made me and my wife feel comfortable with the process. I would truly refer family and friends only of Lisa could help them.

William's Tip: Request Lisa Dorherty

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
Share  
16 days ago at 9:39 AM
Recommend's Tracy

Great service

Everyone on the Jetloan team was excellent! My loan process was not easy but the team was always there! Thank you.

Loan Officer
Conventional Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
Share  
23 days ago at 7:13 PM
Recommend's Alan

Very helpful and professional

Thank you Alan for helping our family through the process of buying our dream home. Alan was very helpful, patience while explaining parts of the process and the communication was always there night and day. We definitely recommend JetHome/ Alan loans to anyone looking for a lender who truly has the buyers best interest in mind. Thank you Alan we are forever grateful to you and your team !!!

Jose's Tip: Very professional . Communication is always on point. Alan will help you through the process and explain anything during the process.

Loan Officer
FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Maitland, FL
Share  
24 days ago at 1:52 PM
Recommend's Chris

Clear TO Close on Time

*My experience with Jet Homelones was problem free. Submitting my document was easy and convenient. *my loan officer and his team were kind to accept emailed document from me when I had some difficulty uploading docs via website. I truly did not had any real difficulty through the entire process. I was well informed and updated during each phase. I love the video that is sent to explain each phase requirement and expectations. They protected my interest form the binging to the last second of closing. they made sure every littlie credit from my builder went through the compliance team , calculated and add to the CD.

Alimany's Tip: Go with Jet Homeloanes and draw a relaxing chair because they will take care of you.

Loan Officer
FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
Share  
24 days ago at 1:44 PM
Recommend's Lee

St John’s

Lee is a true professional at what he does. He exudes outstanding customer service skills.

Loan Officer
FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
Share  
May 19, 2021 at 11:43 AM
Recommend's Daniel

All perfect with them!

Excellent team, very committed and helping with any doubts in the process, made everything very simple and friendly! Totally recommended, thank you for everything! I appreciate it.

Loan Officer
Conventional 30 Year Fixed SouthCarolina
Closed on time
Responds quickly
Loan met my needs
Branch: Bluffton, SC
Share  
May 13, 2021 at 5:14 PM
Recommend's Damien

The Very Best Lender

Damien Blumstein has handled two of my loans and he has done so with expertise and professionalism. He has guided me through the entire process with great knowledge and skill! He is unbelievably quick to respond and educate on the ends and outs! He is absolutely amazing!

Elissa's Tip: Work with Damien to ensure a “stress free” process! He will guide through each step and all will be well.

Loan Officer
Conventional 15 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
Share  
May 10, 2021 at 10:17 PM
Recommend's Brandon

Phenomenal Experience - Smooth and Swift

This is the second time I've used Brandon. He helped with my refinance back in November 2020 and he just helped me with a conventional loan for my house. The entire process was smooth compared to my last two experiences getting a home loan. My realtor and title processor were both impressed as well, they told me my lender was great. I'll definitely use Brandon again and recommend him to everyone I know. THANK YOU!

Josh's Tip: Stay organized

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
Share  
May 07, 2021 at 12:03 PM
Recommend's Donny

Amazing experience

Just one word!.. Wonderful experience working with Danny and his team.

Loan Officer
FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
Share  
May 06, 2021 at 5:28 PM

My home

I found the whole process exptemly stressfull. The request as to what is going to happen and when it's going to happen seem not to be very important. The request to forward my information to the title company had to be followed up twice to get it done. The requested extra paperwork was returned and for some reason not recieved. This even after several efforts. The closing amount wasn't completed until 3:30 the day before closing even though I requested the number several times before. I was at work and was forced to leave work early so that I could wire the money to ensure that it would arrive on time. The day to close was pushed up one day, then the paperwork wasn't done when I arrived. I had to wait until that around 3:00 pm when I was originally scheduled to be there at 11:00 am.

Loan Officer
VA 30 Year Fixed Florida
Loan met my needs
Branch: Jacksonville, FL
Share  
May 06, 2021 at 4:06 PM

Nice Team, but left out major details

Chris and the rest of the team were very nice, professional, and prompt at getting back with me. In that regard, they have great customer service. However, the one (huge) issue I had was my rate was locked considerably higher than what competitive rates were at that time, and I was never told that their was no float down option, or that when the rate was locked it wouldn't be able to be lowered should the rates get better before closing. That is something that really upset me and I strongly feel that should be told to clients before they agree to lock in. I've shopped around as I look to refinance and it's the general consensus that my rate is FAR from competitive. Look, I understand that Jet's primary business is from DreamFinders so the sales agents have an incentive to use them by scaring new buyers of the high closing costs etc, and that when you have a captive audience like that you've go to make up the capital by rolling those fees into the cost of loan and that comes with a 10-20 basis point raise, but when considering my credit, down payment, and loan type my rate is basically sub prime.

George's Tip: Shop competitor rates, get the details about the rate, before you sign anything.

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
Share  
May 05, 2021 at 5:22 PM

Not great

Communication is lacking. Told they would get back to us but never called back and returning calls was difficult for them. Asked at very last minute fir new paperwork that caused us issues as we needed our book keeper to leave her work and find the needed docs. Would not recommend.

Conventional 30 Year Fixed Florida
Loan met my needs
Branch: Jacksonville, FL
Share  
April 28, 2021 at 11:25 AM
Recommend's Marta

Good process

After I changed my Loan Originator I was very happy. The Loan Originator I had originally did not know my home location, name or when I was closing. Just basic information she could not get it all straight. To me this was reflected in their level of service. Once I switched I had a more competent, service oriented Loan Originator. I was very happy working with Marta. She was very responsive and talked through all my questions.

Roberta's Tip: You cannot add to your login unless they open it up for you to add.

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
Share  
April 28, 2021 at 10:45 AM

Easy Loan Process

George and his colleagues made the loan process easy and the online loan process worked great. George was available and very helpful.

FHA 30 Year Fixed Maryland
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
Share  
Advertisements