Jet HomeLoans, LLC

85% of customers would recommend Jet HomeLoans, LLC

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Customer Reviews

4.5 of 5
393 Reviews
Responsiveness 89%
Product met needs 97%
Competitive rate 90%
Real Estate Pro Reviews 6
0 hours ago at 10:35 AM
Recommend's Ed

Home sweet home

My experience with working with Ed has been phenomenal. Words cannot explain how much joy it has brought to me and my family for the holidays. I had narrowed down my searches to other banking institution never considering jet homes but he came highly recommended and he definitely lived up to every word that they have told me about him. He made sure that he explains every part or process everything that he is about to do and will do. And the level of communication and the love that he provides is unexplainable. I would definitely recommend anyone to work with Ed. this is my first home and he made it feel like a home even adore I have never met him in person but just talking to him over the phone feels like we have been friends for years. Thank you so much Ed for placing my family in this lovely home and thinks everyone at Jet home loan for what they have done.

Christal's Tip: To be patient and listen to Ed he will definitely make sure that your process goes smooth as possible.

Loan Officer
Conventional NorthCarolina
Closed on time
Responds quickly
Loan met my needs
Branch: Charlotte, NC
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3 days ago at 7:50 PM
Recommend's Donny

Jet Loans - A Real Pleasure

Donny Griffin and Derek Bierer were absolutely amazing professionals and a real pleasure with whom to work!!

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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4 days ago at 5:31 PM
Recommend's Preston

Great job Preston

Preston inherited my account do due to the previous loan officer leaving the firm. Preston was very professional and immediately got himself up to speed on my account situation. I was able to close before my 45 day lock expired. He's definitely an asset to your company. Great Jon Preston!

Loan Officer
Conventional 7/1 Adjustable Rate Mortgage (ARM) Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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5 days ago at 8:35 PM
Recommend's George

Amazing Experience

George Stone and his team are amazing! Buying a home can be really stressful, but George went above and beyond to make sure all of our questions were answered and helped us every step of the way. Thank you so much for helping to make home ownership a reality for us!

Loan Officer
FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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10 days ago at 7:56 AM
Recommend's Marissa

Ott closing

We were building and initial paper work said 6.5% interest. I assumed our rate was locked in but got a one and only call at that time from Marissa asking if we wanted to now lock in rate at 7.875? This should have been explained earlier in the process. Very impersonal with only email videos sent. Curtis Gilmore who took over when Marissa was out of town at least called to discuss things.

Toni's Tip: Also when Marissa finally did call her number comes up with a different last name and I almost didn’t pick up..

Loan Officer
FHA 30 Year Fixed Georgia
Closed on time
Loan met my needs
Branch: Bluffton, SC
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12 days ago at 8:59 PM

Jet home loans

This is the worst experience I have ever had, during a loan process. I had at least 10 different times where I have gone through the loan process, this is the worst of all. It appears no one knew what they were doing repeatedly ask the same documents, and even they had the documents. No one will inform me in time about the documents and then once you hear from them it is ASAP or the loan will not be done in time. Although the closing got delayed about 4 weeks from the initial date. I hope no one ever will work with them. I got entangled by the builder for $6000.00 incentive, now I feel I would have given someone $6000 to get out of it. Repeatedly asking where I get 2000 to 4000 dollars in my account. They do not trust IRS payments noted from the IRS website. I do not recommend anyone to use them. I am sure I am not the only one who has these feelings.

Rizwan's Tip: Do not use this company.

Loan Officer
Conventional 20 Year Fixed Florida
Responds quickly
Branch: Winter Park, FL
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15 days ago at 4:44 PM
Recommend's Kristen

golden dog Title and trust

I am very happy with the purchase of my new house. Everyone was very helpful to make it my dream home.

Marilyn's Tip: more communications

Loan Officer
FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Winter Park, FL
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19 days ago at 4:40 PM

Communication should improve

The loan officer Jordan never picks your call and answer the questions . He simply forwards documents and ask to sign without even saying what the document is for? Only one time I had a call with him was during my start of the loan process and never picks the call ,neither answers the doubts that I asked for after that. He simply wants his documents being signed and says that it is mandatory and need the doc ASAP. I did not have any other options to change the loan officer but to continue with him. Me being a first time home buyer had many questions and doubts that needs to be clarified by the loan officer. But he never did that. I had to google each and everything to understand which document is meant for what and then sign accordingly. Please future clients make sure that you are not going with Jordan to have a stress free process in your home buying journey.

Loan Officer
Conventional Other Florida
Closed on time
Loan met my needs
Branch: Jacksonville, FL
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19 days ago at 3:58 PM
Recommend's Joani

Thank you Joani

Joani came across a blessing when i was needing a lender who can advise and help me makes the correct choices.

Rohit's Tip: Leave it to Joani

Loan Officer
Conventional 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs
Branch: Austin, TX
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20 days ago at 12:09 PM
Recommend's Michael

Exceptional Commitment to Excellency!

As first time home buyers, I cannot say enough about the high level of professionalism we experienced while working with Michael Lyons at Jet Home Loans! We knew from day one after speaking with Michael that we were in good hands and we were right! Every step of the loan process was smooth and completely taken care for us, which made this an enjoyable experience. Buying a home can be a stressful time, but when we had questions, Michael went above and beyond to answer them and explain in detail what everything to assure us in the process. We will definitely recommend Jet Home Loans and Michael Lyons to our family and friends and hope to work with him in the future again as well!

Gabriel's Tip: Trust the process and be quick to respond to requests which helps everyone in the long run.

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Winter Park, FL
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25 days ago at 2:51 PM
Recommend's George

loan process

While I did have 3 different loan agents throughout this process, George is the one that closed us out. During my time working with George he was cordial, positive, and had excellent communication. Any time I messaged him I was responded to almost immediately. I appreciated his work ethic and customer focused drive. Thanks George!

Loan Officer
Conventional Florida
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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November 04, 2022 at 5:19 PM
Recommend's Katie

Katie is awesome!!!

I've been dabbling in real estate investments since 1987 and have worked with quite a few lenders. Although the process has always been arduous, a good loan officer can make all the difference...and Katie did! She has a delightful personality and is professional, diligent, and knowledgable. Although this was a relatively small loan (therefore a small commission) you'd never know it by the attention and responsiveness given by Katie. As mentioned....she's awesome!!!

Mark's Tip: Be patient with the process, "one more thing needed" will occur at least several times! And don't hesitate to reach out for help (the only "dumb question" is the one not asked).

Loan Officer
Conventional 30 Year Fixed NorthCarolina
Closed on time
Responds quickly
Loan met my needs
Branch: Fayetteville, NC
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November 01, 2022 at 4:32 PM
Recommend's Daniel

26 broadview

Jet loans did an excellent job ie Dan and Curtis. They were great. We were not happy with the additional paper work that was required from the underwriter but the above fellows went out of their way to make the process happen

Loan Officer
Other 5/1 Adjustable Rate Mortgage (ARM) SouthCarolina
Closed on time
Responds quickly
Loan met my needs
Branch: Bluffton, SC
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October 31, 2022 at 2:54 PM
Recommend's George

First Class Service

We have know and have been working with George for over 10 years. We had an amazing experience working with George for the 4th. He was always available to help answer any questions we had along the process of buying or refinancing. He always took the time to explain the meaning behind various mortgage topics and different loan options. We will counting on George when we find our new property for sure.

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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October 30, 2022 at 4:01 PM

Worst Experience Financing a Home Purchase

We had the most frustrating and difficult time with Jet HomeLoans. The loan officer, the processor, I dare say, the underwriter was the most incompetent team I have ever dealt with. This company discriminated againstmy co-borrower at every turn, leaving her off paperwork, disregarding her phone calls and inquiries, and generally disrespecting her throughout the process. Even now, this survey came only to me and not to her for input. Communication from this company was terrible. Documents were incorrect or worse, belonging to another poor individual trying to get funded. It was unfathomable that with as high a credit score that both of us borrowers had and the amount of assets, how difficult this process was. The loan officer seemed much more concerned with how to convince us to buy-down the rate than actually having us submit the appropriate paperwork in a timely manner to be able to close on time. And we did not close on time. And when we did finally close, we were sent to a closed Title Company office. To say that this was a terrible experience is an understatement. Clearly this company is run by people who do not understand lending or customer service. I will tell anyone that asks to run before even thinking of using Jet HomeLoans.

Joseph's Tip: Just do not use them. Incompetent, unprofessional, discriminatory, unfair lending practices.

Loan Officer
Conventional 30 Year Fixed Florida
Loan met my needs
Branch: Jacksonville, FL
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October 29, 2022 at 11:13 AM
Recommend's George

Most Knowledgable and Helpful in the Industry

I can always count on George to let me know all of my financing options and help me understand the terms beforehand. I have never received the level of service that I receive from George from any other lender professional. George has helped me finance a couple of properties and I recommend him without question. I continue to go back to him for any loan need. I think he is the best in the industry.

Mauricio's Tip: Have your ducks in a row as it makes the underwriting process go smoothly.

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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October 29, 2022 at 10:34 AM
Recommend's George

First Class Service

From start to finish George Stone was amazing! He made a normally aggravating process a seem less process! He worked nights and weekends to get our loan done within the time frame we had. We will definitely be using him on all our loans from now on.

Donald's Tip: Request George Stone to make your loan process go smoothly! He honestly cares about his customers .

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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October 28, 2022 at 5:16 PM

Worst Loan Experience Ever

Our fifth time buying a house & this was by far the worst experience ever. George was so busy working his hustle to have us buy down the loan that important information & documents were not requested until Matt minute. George choose only to communicate with the man & higher credit score holder and refused to speak with me, the woman, about any details or necessary information. George seemed also to be unavailable most afternoons for questions and requested urgent items at the last minute. He was often rude, short, and downright unprofessional in his manner and email. To say there was unfair lending practice is an understatement when paperwork was only addressed again to the man with the higher credit score. George succeeded in making it clear that I was not important enough in the process to warrant his time or attention. We received other borrowers loan documents through the secure portal and many I’d our documents were inaccurate or did not include my name as coborrower. If i could have cancelled the loan and purchase of the home without losing money, we would have. I will never recommend JetHome Loans and by extension DreamFinders to anyone.

Mariela's Tip: Do not work with George Stone. Find out all documentation needed early on and use the portal. Sending docs via the loan officer was a huge mistake on our part as he clearly didn’t know what he needed it was receiving. You will be dealing with incompetence throughout the process so brace yourself.

Loan Officer
Conventional 30 Year Fixed Florida
Loan met my needs
Branch: Fernandina Beach, FL
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October 27, 2022 at 3:25 PM
Recommend's Pamela

Pam and Taylor

Dear Pam and Taylor, I can’t thank you enough for going above and beyond in helping me secure my home loan. It brought about challenges at times that you worked very hard to solve for me. I feel that you are a great team and advocates for me. Wishing you continued success in helping others to achieve their goals.

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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October 27, 2022 at 3:14 PM
Recommend's Joseph A.

Great service

Joseph, I’d like to thank you for the extra care you gave me when helping me with my home loan. You were very patient in explaining the entire process to me. Thank you so much for your kindness and thoughtfulness. Sincerely, Margie Nelson

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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October 26, 2022 at 11:54 AM
Recommend's Ed

Never too Late #1 Loan Officer

It's been several months since my husband, and I closed on our brand-new home in North Carolina. With our crazy and busy schedules, we both cannot forget how Ed Mayor has helped us in getting our second home loan in North Carolina. We currently live in NY for our jobs and finding a lot and builder during the pandemic was very challenging, but it was a huge blessing obtaining a home loan during the peak of the pandemic. We were recommended by the builder to use Ed Mayor. When we first spoke to Ed, we hit it off right away. His sense of humor, personality and his brilliant knowledge in the home buying process, was over the top and how he reassured us over and over that he will assist us in getting a home loan. He guided and educated us, walked us through the paperwork step by step. There were sometimes that we did not hear from Ed, like we had projected, but after learning about his busy work style, we stepped back and let him do his magic. In 2020/2021, it was a very busy time, everyone wanted a home loan more than ever and we understood that Ed had other applicants. He handled everything behind the scenes, called us when he needed to. It was a long journey in waiting for the house to be completed, but it happened, and we did it, thanks to Ed. Ed has gone above and beyond. We are very happy with the results and will always be forever grateful to him. We will keep him in mind so that if anyone that is looking for a home loan officer, whether it be family or friends, Ed it the Guy. Warm regards, Ray and Dianne

Dianne's Tip: Patience and Trust that work is getting done behind the Scenes.

Loan Officer
Conventional 30 Year Fixed North Carolina
Closed on time
Responds quickly
Loan met my needs

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