Jet HomeLoans, LLC

83% of customers would recommend Jet HomeLoans, LLC

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Customer Reviews

4.3 of 5
63 Reviews
Responsiveness 82%
Product met needs 98%
Competitive rate 95%

Reviews for Jet HomeLoans, LLC

3 days ago at 5:56 PM
Recommend's Chris

Chris Austin is the man! Thank you Jet Home Loan- nothing is impossible

I can't thank enough to Chris Austin, Amanda Solari, and the entire Jet Home Loan Team for taking such good care to make it to the final. Even though has been hard and so many requests and a long time to process and change of loan type, Chris found a way to make it happen and happen on time before it was too late. He did not give up and neither did the team. Thank you Chris personally and the entire team working on the Jet home loan. Documentation online site was easy to navigate and easy to sign. I would love to recommend Jet Home Loan and Chris Austin to anyone who wants their dream to come true reality

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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3 days ago at 1:23 PM
Recommend's George

Excellent experience

The entire team did an exemplary job by offering courteous and professional service. Always available to answer questions. Over the years I have bought and refinanced about 30 plus transactions without a doubt this was definitely the best experience it was smooth and seamless transaction.

Ariff's Tip: Having the necessary documents ready is the key to a smooth, timely and enjoyable experience.

Loan Officer
Conventional 15 Year Fixed Maryland
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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8 days ago at 4:48 PM

Unprofessional

Loan officer had excuses for everything. If she was so overwhelmed she should have had someone deliver the message. I know she had multiple people that worked with her. I had text and emails from people who were dealing with my loan that I never talked to. The other person stated she couldn’t answer certain questions and would let Marta know. Then the message never got delivered or Marta didn’t remember the question. The day of the closing we were told to bring money to the closing. Never heard about bringing money to our closing. The title company stated that we should have gotten paperwork about what to bring to closing and had someone to go over the documents prior to closing. Nope, that didn’t happen. Our loan got sold to another company and then resold back to Jet loans. This was a disaster and stressful.

David's Tip: Choose someone other than Marta

Loan Officer
VA 30 Year Fixed Florida
Branch: Jacksonville, FL
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11 days ago at 5:14 PM
Recommend's Lisa

Professionalism

Lisa is a very dedicated professional.. She is thorough in explaining all the complicated processes required in securing a mortgage and went above and beyond to assist in obtaining all the documents. She and her colleagues are great.

John's Tip: If you haven't applied for a mortgage in the last 25 years be prepared for a seriously complicated process.

Loan Officer
Conventional 30 Year Fixed Florida
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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11 days ago at 4:10 PM

Outstanding experience

George Stone is a professional and easy to work with. He was always quick to answer my questions and made it a very smooth process. I felt comfortable and confident I made the right decision working with George Stone Jet Home Loans

Loan Officer
Conventional Maryland
Branch: Jacksonville, FL
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13 days ago at 9:26 PM
Recommend's Damien

Thank you Damien

Damien did an amazing job on getting our loan ready, especially since we were in Minnesota the whole time and our funds weren’t coming from a conventional source.

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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13 days ago at 6:56 PM
Recommend's Marta

Professional

Absolutely the easiest of 9 closings I have ever had!

Barbara's Tip: Ask for Marta!

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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17 days ago at 11:23 AM
Recommend's Chris

Awesome Loan Officer

First of all thanks for the experience of allowing us to become new home owners, I thank God for placing Mr. Chris Austin in our path and life he is such a professional at what he do if you have any type of question concerning your loan process he’s always there when need sending nice videos of each progression just listens and gives back feedback never to busy to email you back you might can’t reach him on the phone but he was very quick to respond to all emails also I would like to send a great shout out to Mrs. Kenia who I really really really appreciate for every call video conversation we’ve had keep up the good work I can see great things in you all future may God bless the whole jet loan company

Michael's Tip: Go to Jet Loan and dream Finders Home builders for all you loan and house needs

Loan Officer
FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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20 days ago at 1:13 PM

Go with a different Company!

Save yourself a huge headache and go with a different company. We started our loan application in June. Many of the papers we needed were hard to submit online so we went to the JetHome Loans office and gave them physical copies of the forms. We had been pre-approved and we thought things were going well. Months went by and in early November we suddenly had a new agent because the first was “overworked”. Our new agent was Tracy Hayes. Tracy had a very pushy personality. When I first spoke to him he said we needed to fill out the whole application again even though even had the hard copies of what we already gave JetHome Loans. We did everything that was asked of us, yet we were asked over and over again for the same documents by 3 different people- Tracy, Brandon, and Curtis. It was extremely aggravating. When we told them we had already submitted it to one of the other people, we were told that everyone was working from home due to the Covid 19 Pandemic and so they had no way of knowing that things were submitted. I understand working from home, but not being able to communicate with each other that documents had been submitted is ridiculous. Loan applicants should not be inconvenienced that many times. Another issue we had was that we kept asking Tracy for the Closing Disclosure so we could close in time. Tracy basically told us don’t worry about it. Well, because he DID NOT get us the form in time we had to close a day later. This was completely unacceptable. While they were very aggressive in demanding information from us, it was nigh impossible to get responses from them when we needed to. It was especially unacceptable because I had originally tried to change the closing date since it was very close to Christmas and I didn’t think I could get it off. I was told there is no flexibility in the closing date. The only way I was able to get it off was to change my holiday plans, so I did, but when I was told I had to close a day later I had to change more holiday plans. We should not have to cater to a loan agency like this. Tracy even had the nerve to say he was overworked and it’s not his fault etc. Brandon and Curtis were fine. We did not have any major issues with them.

Loan Officer
Conventional 30 Year Fixed Florida
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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20 days ago at 11:02 AM
Recommend's Matt

Jet HomeLoans Review

Matt with Jet HomeLoans did an excellent job, and was very informative and proactive throughout the entire process. He was readily available whenever I had questions, and is a smart, polite, and professional person. I would not hesitate to use him again on future transactions.

Devin's Tip: Be communicative and ask questions. Your LO should be available to walk you through anything you're not sure about, and always be sure to thoroughly review the documents and understand (or ask if you don't) exactly what you're signing and where you're at in the process.

Loan Officer
Conventional 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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24 days ago at 2:39 PM
Recommend's Donny

Ron Hester’s review

I felt very comfortable with the lender and the loan officer. They seem to make everything flow smooth and simple and I enjoyed the process a lot more than from other previous times trying to complete a process like this with other lenders and not officers. Great job Donny and Felicia and Julie

Ronald's Tip: N/A

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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24 days ago at 2:24 PM

Do use if you have another option

This was the 4th time we've gone through the mortgage process and I hope it's our last. But if we have to go through this process again Jet Mortgage will not be on our list. Mr. Lyons and Felicia lied to us. They played with the closing date changing it from what the builder told us. The builder said the closing date was to be around 30 Dec 20.Shortly after we decided to go with Jet and not Chase and the appraisal was done, the closing date went to the 11th then the 18th of Dec 20. I knew that was a lie and told them that they can close on that date but we weren't. The house was not scheduled to be finished until just before the closing. Furthermore, Felicia put our loan number and exact loan amount with someone else's information that had a prior foreclosure in Deltona FL.. We've never lived nor owned property in Deltona FL. no have we ever had a foreclosure in our lives. She also lied to me about having to "verbally" verify my employment with me when I had already furnished their company with the verification access from my employer. (I'm still waiting for her call and we've already closed). We had the money but decided to go with Jet because the builder paid the closing costs. But maybe we shouldn't have. I don't know what the future holds for Jet Mortgage and I wish them well. But maybe they shouldn't hire people like Michael Lyons and Felicia. Anyways we're moving on and putting this behind us. Despite of it all. Happy New Year to all!!!

Angel's Tip: Look elsewhere!

Loan Officer
Conventional 30 Year Fixed Florida
Loan met my needs
Branch: Maitland, FL
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24 days ago at 4:25 AM
Recommend's Autumn

FIRST CLASS SERVICE!

Autumn and Erin provided me with first class service from start to finish. Their hard work and dedication were evident in every aspect of my loan process. Their professionalism and knowledgeable experience were paramount in my customer service satisfaction. I would definitely recommend Autumn and the JetHomeLoan team to future customers.

Caren's Tip: Ensure to provide loan application requirements in a timely manner to ensure a seamless process.

Loan Officer
VA 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs
Branch: Fernandina Beach, FL
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25 days ago at 12:21 PM
Recommend's Amanda

Wonderful Service

Amanda Solari herself was attentive, informative, and very easy to work with.

Chastity's Tip: When they ask for documents be as organized as possible and send them over together. It makes your life and theirs so much easier!

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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25 days ago at 11:50 AM
Recommend's Felipe

Home Owner

This is my second home and this experience was completely different at the one I had before. The service was executed súper profesional.

Loan Officer
FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Maitland, FL
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25 days ago at 11:49 AM
Recommend's Lisa

FAST AND EFFICIENT

Lisa worked efficiently and fast to process our loan since we barely had a 30 day window between selling our home and getting into a new one. She was with us every step of the way and always in constant communication. It was the easiest loan experience ever! I loved the videos that were sent to update each step of the loan process. I cannot thank Lisa and her team enough for helping to make our dreams come true!

Margaret's Tip: A++++ Service!

Loan Officer
FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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28 days ago at 1:43 PM

Very disconnected loan officer

The whole process from beginning to end of our loan was extremely frustrating and disappointing to say the least. We were told we "had to go with" Jet Home loans in order to purchase our home through Dream finders even though we were already approved and working with another lender. Our loan officer Chris Austin was nice and very knowledgeable in the beginning and told us we could contact him at anytime with questions. When we did call or text him he was always busy at his son's soccer game or was not in the office. We would have to wait several days for him to get back to us and that was after multiple phone calls and text messages inquiring about answers. It got to the point that the information Chris was giving us was either contradicting or out right incorrect that we had to have our realtor ask questions for us to get any kind of direction. There were times where we had to send him the same documents over and over again because he either forgot about them or lost them. Our realtor had to send documents over 4 times to him to get him to apply our credits correctly to our loan. Our final closing documents that were sent to us 3 times (all with different dollar amounts) were all incorrect and then he tried to tell us we were paying more to close from documents that we did not sign or even see. It took me cursing him out through text to get answers on whether or not we were cleared to close and what the exact dollar amount we needed to wire less than 24 hours from the closing date and time. He never included me in the text conversations he had with my husband, and never updated us on the progress of our loan, we had to stay on top of him every step of the way. My husband and I were on the loan together but the only time I spoke with Chris was in the very beginning when we were introduced to him and on the last day when I cursed him out in order to get some clear answers from him on closing. Chris is extremely disorganized and a poor communicator with potential homebuyers in turn causing unnecessary stress and confusion. If it weren't for me keeping on top of him and sending in the required documents multiple times, we would not have closed because Chris did not review anything until 2 days prior to closing and then when he did, he had questions from our bank statements which could have been answered 6 months prior instead of 48 hrs from closing and our loan being sent back to underwriting where his manager had to get involved. I have done this process before but my husband had not, so he had a lot of questions and without my prior knowledge of home loans, we would have lost our house and it would have been due to Chris's lack of organization and competence in what he was responsible for and making sure his buyers understood everything.

Molly's Tip: Stay on top of your loan status yourself, never wait on the loan officer. Make sure you copies of all your documents

Loan Officer
FHA 30 Year Fixed Florida
Closed on time
Loan met my needs
Branch: Jacksonville, FL
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28 days ago at 10:45 AM
Recommend's Rick

Amazing Experience

Rick Brown was so helpful during the mortgage process. He is very competent and made the process streamline and less stressful. He is very organized and sent updates throughout the loan process and worked quickly and tirelessly for our approval. Our rate was lower than expected as well, great loan officer and great lender. He responded to our calls quickly and adequately every time.

David's Tip: Highly recommended lender and loan officer!!

Loan Officer
VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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December 24, 2020 at 3:52 AM

Home loan frustration

We started to e loan process with a lady who was very helpful and who kept us informed and explained this complex and confusing process in terms we could understand. We were advised we had been initially approved. About 2/3 the way through the process, we were assigned a different loan officer. We signed a form that permitted him to use our previous information. However he had us complete the entire process again and, as far as we could tell, did none of the transfer. From then on we were told to continually provide additional information. Little or no explanation as to why. We felt like the loan officer didn’t believe us. The process of buying a new home, automobile, or any high value object is very stressful and it doesn’t help having additional stress placed on you by the person that should be your advocate. We felt more like he was a “prosecutor” than a team member or coach. With regards to Jet Loans, we did get a suitable interest rate and closed on time. The closing agent was remand made our closing the best experience of the whole five month ordeal. I would recommend Jet Loans but our Loan Officer needs more training and coaching before he should be assigned another client.

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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December 23, 2020 at 12:10 PM
Recommend's Chris

Customer Service

I would like to take this opportunity to say that I have closed on two other mortgage loans and this by far was the smoothest one. Thank you to Jordan and Chris for the excellent service, and Jordan was always pleasant to talk to even when I got a little aggravated. I’m so blessed and happy that I had the chance to work with you all. My house is awesome and I’m so excited. Merry Christmas and Happy New Year.

Cynthia's Tip: Awesome job

Loan Officer
FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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December 23, 2020 at 11:23 AM
Recommend's Damien

Great

Damien blumstein was great to work with and highly recommend

Loan Officer
FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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December 23, 2020 at 10:50 AM
Recommend's Daniel

Best Company

Dan and his staff were amazing, they did not let hiccups in the process for my loan stop them from doing everything they can to get things approved. They were there every step of the way and made sure I had all information needed and was available for my questions.

Susanne's Tip: Be honest and upfront, they can help you.

Loan Officer
FHA 30 Year Fixed SouthCarolina
Closed on time
Responds quickly
Loan met my needs
Branch: Bluffton, SC
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December 23, 2020 at 9:57 AM
Recommend's Chris

Great Experience

Jet HolmeLoans was great to work with. Chris always kept me informed of the process status, to include informing us of any possible challenges.

Jason's Tip: The FBC Mortgage application used to track the loan process is a bit annoying at times. Towards the end of the loan process we regularly received notifications of outstanding items to completed. However, after logging in the application would state there were no items to complete.

Loan Officer
VA 30 Year Fixed Maryland
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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December 12, 2020 at 6:49 PM

Not a magical first time home buying experience

To be honest, it wasn't the best experience. I am in the mortgage industry and there was an extreme lack of communication on the lender side. My closing date got pushed out several times and finally closed in 2 months. Typically a purchase is 30 days. I had several questions with my final CD and when I showed up to the closing table was shocked at how things changed and nothing major changed on my end from the documentation provided. And if I wanted to change my loan back to the original I wouldn't have been able to close that day, and I was literally sitting at the closing table. Closing took 4 hours because the lender didn't wire the full amount. If you are wanting/needing closing costs covered, just know it is probably not going to be the best experience. I've chatted with my neighbors and my story was not the only insane experience.

Jessica's Tip: If you are wanting/needing closing costs covered, just know it is probably not going to be the best experience. I've chatted with my neighbors and my story was not the only insane experience.

Loan Officer
Conventional 30 Year Fixed Florida
Loan met my needs
Branch: Jacksonville, FL
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December 11, 2020 at 5:56 AM
Recommend's Chris

Good customers service

When I was in the process of buying a home I tried three different lenders, their rates were very high . Dream Finders (My seller) told me about Jet HomeLoans. When I reached out to Jet HomeLoans it took them about an hour to gather all my info to pre approved me, and they pre approved for amount I never thought I could qualify for. Jet HomeLoans made my home buying process so easy. Their loan Originator Chris Austin is always available, easy to reach,friendly and very knowledgeable. I am a first time home buyer did not know a lot about home buying. I called Chris almost every day during my home buying process with questions,he will answer and explain to the simplest way possible. I learned so much from Chris Austin about home buying. I can buy my second house without using a real estate agent.

James's Tip: Jet HomeLoans rate is very low and their loan Originator are very knowledgeable.

Loan Officer
USDA 30 Year Fixed Maryland
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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December 06, 2020 at 4:55 PM

Loan Officer Review

It always seemed to be an uphill battle dealing with my loan officer. All details were cloaked and there was a lack of transparency. I was shuffled back and forth between Jet Home Loans and FBC. When I expressed my concerns to the loan officer, he casually ignored me and ran my credit twice (I refused the third time when I was moved to Jet Home Loans). This has unnecessarily lowered my credit scores and caused undue stress. I was also forced to re-submit all documents twice and re-answer questions multiple time even though everything was submitted and uploaded on the portal and via email. He also refused to get me a closing disclosure or even the total costs for me for the closing, which is required by law, prior to my closing. When I pressed him for the final closing costs, he advised me to "pay extra" and I could a check for the overage after the close. Even the title company was surprised by that comment and they had to request for him to process my paperwork. When I received the final disclosure AT my closing, the figures changed substantially. Also I was forced to pay for the Appraisal that was ordered by him and now (after closing) i have not been reimbursed the $ 525. In conclusion, I would not recommend this loan officer to anyone since he is not transparent and not at all helpful. Also he took the joy out of the purchase of my new home. I would be happy to discuss this further and provide email correspondence between the loan officer and myself.

Michael's Tip: Stay away from dealing with Tracy Hayes.

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Loan met my needs
Branch: Jacksonville, FL
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December 06, 2020 at 10:39 AM
Recommend's Emily

Pioneers in Georgia

Our review in nothing but good! We are pioneers in Georgia leaving our comfort zone in New York we were put in touch with jet home loans through our builder. Emily Patterson helped us greatly walking us through the process.

Kevin's Tip: Our builder had issues which caused the house not to close in time.

Loan Officer
Conventional 30 Year Fixed Georgia
Responds quickly
Loan met my needs
Branch: Fernandina Beach, FL
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December 06, 2020 at 10:39 AM
Recommend's Emily

Pioneers in Georgia

Our review in nothing but good! We are pioneers in Georgia leaving our comfort zone in New York we were put in touch with jet home loans through our builder. Emily Patterson helped us greatly walking us through the process.

Kevin's Tip: Our builder had issues which caused the house not to close in time.

Loan Officer
Conventional 30 Year Fixed Georgia
Responds quickly
Loan met my needs
Branch: Fernandina Beach, FL
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