Top Loan Officers for FBC Mortgage, LLC
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Reviews for FBC Mortgage, LLC
Great Service and EASY!!
Jay and his team did a great job! Their service and ease of providing information though their secure website made my refinance so easy and smooth! If I ever need a mortgage again I'm calling Jay and his team!
Michael's Tip: Have all your paperwork ready to go such as income and assets.
Loan Officer
Conventional 15 Year Fixed Florida
Second Refinance in 2 years!
As interest rates drop I want to pay less and less monthly on my mortgage. However, I do understand that some people may be discouraged from doing it due to the amount of work it takes to refinance a mortgage. I want to assure you that Marcos can do it as fast and painless as possible. He's a Five Star Professional and I highly recommend you to work with him. And should the interest rates keep dropping I will refinance again!
Loan Officer
Conventional 30 Year Fixed Florida
Exceptionally Awesome Experience
From start to finish FBC was exceptional in communication. The processing of my loan was handle with professionalism and dedication. I am extremely grateful for them making this experience memorable. I gave them 5 stars because they deserve it.
BERNADETTE's Tip: Make sure Jorge Izaguirre and his team handle your loan. They will not disappoint you.
VA 30 Year Fixed Florida
Exceptional Service!
The service and guide I received from Mr. Powell and his team exceeded my expectations! From my initial application to closing, every step was seamless. Closing happened inside of 45 days. 👏 I will recommend FBC Mortgage and Team Powell without hesitation and with relentless persuasion!
George's Tip: Apply now! Team has your best interest at heart ❤
Conventional 30 Year Fixed Georgia
Thank you FBC!
Kelly and her team were very professional, attentive and kept us updated from start to finish! Highly recommend FBC
Loan Officer
FHA 30 Year Fixed Florida
Very pleased!
Scott is amazing to work with! He always there to answer any question and responds back in a timely manner. This is the 2 loan we gone through with him & would definitely used him again in the future!
FHA 30 Year Fixed Florida
Amazing staff
I want to thank everybody for making this entire process seamless and easy. Everyone was absolutely amazing through the whole process everything was quick and easy. Thank you all so very much for everything
Loan Officer
FHA 30 Year Fixed Florida
Simply the Best
It was an absolute pleasure working with Greg. He got our loan done on time with no headaches. Great to work with him and his company.
Loan Officer
Conventional 30 Year Fixed Florida
Disappointment
ALCON, I felt rob of my dream... Mr. Tony Hernandez, my loan officer, assured me that he did not foresee any issues with my loan because it was a simple VA loan. On December 16, 2020, Maronda Homes gave me a closing date for January 29th, 2021. I sent my missing loan required documents on January 5th, 2021 to the loan processor, Jennifer Bonds. By January 15th, 2021 I already locked in my Loan Estimate. As always Mr. Hernandez assured me that I will be able to close on the scheduled date. With that said, I voiced to Mr. Hernandez my interest in proposing to my girlfriend on the closing date, this entails having her and the family fly from Puerto Rico to Florida. On the week of closing January 25th, 2021, I started worrying because I have not heard back from FBC sense the day I locked in my Estimate. On January 26th, 2021 I made my first attempts to reach out to Jennifer Bonds and Mr. Hernandez with no success. On January 27th I reached out to Mr. Hernandez again in which he replied he would call me back, he never called me back, I texted him a reminder and twice he replied he would call back, never did it happen. On January 28th, 2021, LATE night 7:32PM, WHILE I was waiting at the MCO airport lobby to receive my family who just landed, I received a call right there and then from a total stranger to me from FBC, Cristal Britt, Regional Processing Manager, to inform me that I WON'T be able to close on January 29th, 2021. You can imagine my disappointment, with what face could I tell my family that just flew over from SJU Puerto Rico, that they flew and missed workdays for nothing. Not only was I not closing on January 29th, 2021, but because of Mr. Hernandez previous constant reassurance I already had schedule to turn in the keys of the apartment that I was renting on the 1st of February 2021 and I had EVERYTHING packed. At this point I was practically homeless, thankfully the Landlord let me stay another month, that is another month that I had to pay full rent $1,425.00, an expense that I was not counting on... nor sleeping on the floor and eating out every day after the January 29th, 2021. Although I wanted to check with another bank, I pushed forward with the FBC loan even after this great disappointment and the added financial stress they have cause. To be mentioned that I have not hear from Mr. Hernandez since January 27th, 2021. Crystal Britt with Sherri Fields, operations, aided me on my loan and did everything to expedite the process. They tried to have me close on February 5th, 2021 but it was impossible due to the VA appraisal request, they told me I may be able to close on February 12th, 2021. I received the clear to close on February 10th, 2021. This is when finally, Mr. Hernandez decided to reach out to me, 15 DAYS LATER! He tried to explain himself, even telling me more than I wanted to hear, that Jennifer Bonds, my original loan process, got fired; I could not care less about pointing fingers, I understand there were extra ordinary circumstances with Jennifer Bonds that prevented me to close on my initial closing date, January 29th, 2021; BUT please why not reach out to me on time so that I could have my family travel on another date. I find it impossible to believe that no-one notice that I could not close until the day before, especially when it took Mr. Hernandez 15 DAYS to speak to me after the incident. I went into financial stress and emotional distress, what was supposed to be one of the most important and happiest days of my life turned into a nightmare. I close on the February 12th, 2021, completely by myself, I do not even have a single picture of that day, and it was my FIRST home... I am terribly disappointed. Last time I spoke to Mr. Hernandez, he told me to email Crystal Britt and himself an explanatory email and to list out my expenses during that time to MAYBE reach out to their supervisors and give me some type of assistance, but my pride had prevented me to do so. I still find myself trying to stabilize myself financially... Hopefully this survey has good quality control and whomever is reading this reaches out to the right person to somehow make this right. If not, trust me I am never recommending FBC MORTGAGE, LLC to any of my Soldiers, friends, co-workers, family members, etc. I would hate to post this on social media, moreover because I am an active duty Soldier. Very Respectfully, Benny Y. Quinones Ortega
Benny's Tip: Make sure your loan officer really knows in what step the loan processor is, and reach out to the loan processor if needed.
VA 30 Year Fixed Florida
OUTSTANDING
2nd time around Truly an exceptional experience super professional crew
Loan Officer
Jumbo 7/1 Adjustable Rate Mortgage (ARM) Florida
Thankful
This is my 2nd mortgage with FBC. Very thorough in the approval. Guidance on the purchase. Wonderful experience with all.
Chris's Tip: Have all your ducks in a row!
Loan Officer
Conventional 30 Year Fixed Florida
Professional and helpful
FBC and Jeff Duncan helped me purchase my first home. Their professionalism and knowledge were invaluable.
Loan Officer
Conventional 30 Year Fixed Florida
Great Overall Experience
Bruce was friendly but didn't give me the fake over the top friendliness my previous loan officer had. Upon presenting me with a quote I showed him some other quotes I had been given. He then assembled a report that compared all the offers I had received in multiple categories this is what sold me on FBC. I had never realized there were so many different aspects to the life of a loan and its not as cut and dry as I had previously thought. Upon closing Chad Wignall helped out in determining how we could promptly get information pertaining to the manufactured home ID plate and also was a great assistance in helping ensure documents flowed smoothly. Great work Chad and Bruce and I will be referring FBC to lots of friends and family.
Conventional 30 Year Fixed Oregon
Great Service
I did a mail in application and the process was simple and easier than other in-person loans I have done in the past. The customer service was excellent.
Loan Officer
Conventional 30 Year Fixed Florida
Home purchaser
Wes and his team were very knowledgeable, very fast and efficient and I felt I was I great hands with Wes and his team through the whole loan process. I would definitely use them again if I purchased another home
Loan Officer
VA 30 Year Fixed Nevada
