Reviews for FBC Mortgage, LLC
Yvette really go out her way to make sure that everything was great!
USDA 30 Year Fixed Florida
FBC Mortgage Review
Jessica Hall-Ramos did an exceptional job in helping us refinance our home mortgage. She was very knowledgeable and very helpful throughout the whole process. I would recommend FBC to anyone wanting to buy a home or refinance their existing one. Thanks Jessica!
Conventional 15 Year Fixed Texas
The entire team was patient, kind, and very helpful walking my wife and I through our first home purchase. They put in the extra effort for financing and made sure that we closed on time.
FHA 30 Year Fixed Texas
Laureate Park, Lake Nona Home
The loan service provided was very professional and timely in every aspect. The loan team was very quick to respond to questions and calls to explain every aspect of the documents. For this first time home buyer it was seamless.
VA 30 Year Fixed Florida
Gordon Was Very Efficient
Gordon was very experienced with the loan process and made it very smooth. He resolved any road blocks and issues early on and held my hand through the entire process. If there was confusion (FIRST TIME BUYER) he explained it in a way that made sense. He was quick to respond. He is an expert at problem resolution. Closed on time!!!! I would recommend him to my closest family and friends.
Yelaina's Tip: Research the loan process with family and friends. Make sure you have a 2 year work history documented. Make sure you have no foreclosures for FHA Loans in the past 3 years. Have ALL Tax documents organized.
FHA 30 Year Fixed Georgia
Worst bank to finance your home.
I buy my house 2 years ago never a late payment. And this bank is trying to take away my house from me and my family saying they never received my payment when I sent a certified check always to the bank and keep track of my payments. They report I was late 90 days didn't let me pay my house and know they are charging me with lawyers fee.
Geraldo's Tip: Never use FBC
Lender ResponseThe last payment received was April 2018. Please contact our servicer to discuss any additional fees assessed to your account. 1-800-223-6527
FHA 30 Year Fixed Florida
They was just amazing and very helpful outstanding experience
Mortgage loan process
Team Wiggins did a very great full job of helping us during the whole experience, with advice, help and recommendations. They were 110% more helpful than acceptance mortgage will ever be.
Nicholas's Tip: Keep your credit cards to a bare minimum. Keep the ratios in your favor and keep your credit scores high.
FHA 30 Year Fixed Indiana
She was amazing and very helpful at every area just wonderful
Conventional 30 Year Fixed Florida
Marcos did a great job bringing us to the finish line good communication very professional
You could not have done better
Without Seymoine and the Realtor Joe Hatin this loan would not have happened. They were wonderful and such a wonderful help. I could not have asked for more efficient help.
Conventional 30 Year Fixed Florida
Barbara Dini was there for me every step of the way. She was there to answer all of my questions timely and always available. I would recommend FBC mortgage to anyone who is looking to buy or refinance. I really appreciate everything Barbara did for me as well as Brian Foose!! Thank you again!!
FHA 30 Year Fixed Florida
Doyle made the experience of buying a home so smooth. He was there to answer all of my questions and concerns in a timely manor always available. I highly recommend him and his team to anyone buying a home.
FHA 30 Year Fixed Nevada
Worst loan experience ever
Jackie was unorganized, lacked good communication and the e-doc website was a mess. Jackie could easily have provided a basic timeline for us of what to expect (eg: "sign applications today, two weeks later sign this, two weeks later we will schedule a closing near you, these are the options for times, etc." ). She emailed us with "this must be signed and sent back to me by 9pm today” at 2pm but we were at work and didn't see the email until 7pm. A heads-up at the beginning of the process would have been helpful. She was very concerned about closing the same month (but we didn't care) and she kept bringing that up that things needed to be completed quickly "in order to close by the 30th.” (We knew she was anxious, but we weren’t; this was a big decision for us but she kept rushing us.) The worst part of the entire process was their e-docs website; it would loop us around from logging in, signing the document and then logging the other person in to sign the same documents while wiping out the first person's signature; it was as if the password wasn't set correctly for the second person. We had issues every time something needed to be signed. We finally had to print, sign, scan and send back. Jackie kept indicating that using our phone or iPad or tablet might be causing the issue; we kept telling her we only used a desktop computer during the entire process. The forms we needed to sign at closing were not completely filled out; we had to call her to finish filling them in during the closing. Jackie also never confirmed our job titles or how we sign our names; both were wrong (we both sign with our middle initial) on the final documents but by then it was too late to correct. It was my (at least) seventh closing and the most frustrating experience.
Lisa's Tip: Go elsewhere; ask for a timeline upfront; confirm the loan officer knows how you sign your name; ask if they have issues with their e-docs program.
Lender ResponseWe apologize for any inconvenience you may have encountered with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. Due to the complex nature of your loan program, we are required to ask for many documents that are submitted to multiple levels. If there was a duplicate request, we regret this miscommunication. We will use this experience as a training opportunity for our company.
Conventional 30 Year Fixed Texas
Matt and his team did a great job ! I worked most of the time with Steve and Jim these guys know their stuffs. I would recommend FBC mortgage to anyone who is to buy or refinance . We really appreciate you guys and thank you very much for everything. Renette and Antoine