FBC Mortgage, LLC

94% of customers would recommend FBC Mortgage, LLC

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Customer Reviews

4.8 of 5
7207 Reviews
Responsiveness 97%
Product met needs 99%
Competitive rate 97%
Real Estate Pro Reviews 129
October 31, 2018 at 1:37 PM
Recommend's Edna

Best loan officer

My husband have a bad credit and she helped us how to fixed and we Closed it on time

Jennelyn's Tip: Always asked question

Loan Officer
FHA 30 Year Fixed Nevada
Closed on time
Responds quickly
Loan met my needs
Branch: Las Vegas, NV
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October 30, 2018 at 1:37 PM
Recommend's Andrew

Wonderful loan experience

Working with FBC was a pleasure. They were professional, organized, and efficient. Thank you for an excellent home buying experience.

Dyllen's Tip: Be attentive to the paperwork throughout the home buying process

Loan Officer
FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Las Vegas, NV
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October 30, 2018 at 1:28 PM
Recommend's Andrew

Wonderful experience

I worked with FBC mortgage for my home loan and it was a pleasure. They were easy to work with, professional, and timely. Thank you to FBC and my loan officer Andrew for a great experience.

Dyllen's Tip: Be attentive to all the necessary documentation throughout the home buying process

Loan Officer
FHA 30 Year Fixed Nevada
Closed on time
Responds quickly
Loan met my needs
Branch: Las Vegas, NV
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October 30, 2018 at 12:22 PM

The staff is ok, but their rates are terrible

My husband and I used FBC Mortgage as it was the prefer lender of our builder and they offered incentives for closing costs. However, they have so many fees that the incentives were reduced from $8,000 to maybe $4,000, compared with other lenders. The process was lengthy due to delays in construction, that I understand the lender has no control of. Regardless, they could have done more for us as the customer to be fair, since the interest rates were increasing and it was no our fault that there were construction delays. Our initial interest rate, back when we signed the contract with them, was a lot lowered than what we obtain at the end. We feel that there was no communication between the builder and the lender and this resulted on us obtaining a higher interest rate. The lender was able to lock the interest rate 60 days prior to closing, and they waited until 30 days from closing, rushing everything in the end. Even then, they gave us the higher end of the interest rate at that point. We checked with other lenders that offered us a better interest rate and they said to send them a quote from the competitor to match it or beat their offer and later they barely reduced the interest rate they offered us, without even having the courtesy of actually matching what the other lender had offered us, using as an excuse that the market had gotten worse. Of course it got worse if they waited until the last minute to lock the rates! And they added a few additional fees that were not even disclosed on their initial estimate saying that they didn't know about them... Unfortunately we were obligated to still go with FBC Mortgage, since sadly we needed the closing cost incentive.

Melanie's Tip: Go to a different lender.

Lender Response
We apologize for any inconvenience you may have encountered with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. Your loan originated in January and the rate was 4%. As with any new home, there’s interest rate risk while the home is being built. In order to avoid costly interest rate lock extension fees, we don’t suggest a borrower lock their interest rate until the builder confirms an exact closing date. Once the builder confirmed their closing date, we locked the loan on 9/16/18 at 4.875% with no points. You provided us an estimate from another lender and we agreed to lower the locked rate on 10/4 from 4.875% to 4.625% with no points. We didn’t charge you any additional fees than what we initially disclosed to you in January. In fact, total closing costs & prepaid items were estimated at $10,404 on 01/17/18, and again, they were estimated at $11,023 on 09/16/18. The fees were estimated at $10,999 on 10/04/18, and the actual closing costs & prepaid items on the final Closing Disclosure were $9,946.08.
Loan Officer
FHA 30 Year Fixed Florida
Responds quickly
Branch: Lake Mary, FL
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October 29, 2018 at 10:52 PM

VON

Destini is the best. Thank you for helping me to become a home owner.

Billy's Tip: Give her a try, you want be disappointed.

FHA 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs
Branch: Tyler, TX
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October 29, 2018 at 10:50 AM

Very professional

Laura did an amazing job and was very clear and concise with all the details. She knows her stuff

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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October 29, 2018 at 10:19 AM

Poor service

Poor service because I would never receive a call if there were any changes I would find out from my realtor or his assistant. But only if I called. And I was promised a closing cost. And at closing was told I had to give 6k more. And was told I was informed 3 days before. Wich it was a complete lie. Would not recommend, time frame was way to long.

Loan Officer
FHA 30 Year Fixed Nevada
Branch: Las Vegas, NV
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October 29, 2018 at 1:06 AM
Recommend's Kelly

Fantastic People / Smooth Process

Kelly Taylor and her team at FBC Mortgage were phenomenal. Mortgages can be intimidating, but Kelly Taylor and her team made the whole process very stress-free by explaining and painting a clear picture of what to expect in each phase of the mortgage process. From application to closing, my fiancé and I always felt comfortable working with FBC Mortgage.

Maikon's Tip: Make sure to provide all the requested documents that are asked for. The quicker you provide them, the faster and smoother the process goes.

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Longwood, FL
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October 27, 2018 at 3:28 PM
Recommend's Mike

New home

Mike and his team were very thorough and nice to work with. They made the process very simple.

Loan Officer
FHA 30 Year Fixed South Carolina
Responds quickly
Loan met my needs
Branch: Orlando, FL
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October 27, 2018 at 1:58 PM

Unbelievable Service!

Shelly help us with every step of the loan process. She was very knowledgeable and professional and answer all our questions. Stephanie and Jim made the process incredibly smooth and they were always available to answer our many questions and concerns. We will not hesitate to recommend Stephanie, Shelly and Jim Haney to family and friends.

Irvin's Tip: If you follow FBC timelines your process will be stress free!!

Loan Officer
VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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October 27, 2018 at 1:08 PM
Recommend's Kiel

Best loan processor ever

He went far and beyond for my family ,this my third house but never see so much professionalisms, thank you Kiel

Loan Officer
FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Longwood, FL
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October 26, 2018 at 10:08 PM

Great customer service

Sherri, was awesome, I could've done it without her help.

Loan Officer
FHA 30 Year Fixed SouthCarolina
Closed on time
Responds quickly
Loan met my needs
Branch: Beaufort, SC
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October 26, 2018 at 11:30 AM
Recommend's Mark

Conventional

Our file sat on an employee's desk for 2 weeks untouched. Employee then left the firm. Discovered this fact 2 weeks prior to closing. As a result, we couldn't secure a jumbo loan in time and were forced into a more expensive up front 60/40. It was a rushed and hectic process to secure the conventional loan a week before closing. Loan processor who took over was very helpful. Loan officer was helpful as well.

Lender Response
We apologize for any inconvenience you may have encountered with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. We regret any miscommunication that may have occurred. We will use this experience as a training opportunity for our company.
Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Branch: Coconut Creek, FL
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October 26, 2018 at 9:10 AM
Recommend's Scott

Great experience!

Scott and Sarah Sneed id a great job and made the whole process so efficient and easy for us!

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Winter Garden, FL
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October 26, 2018 at 7:47 AM

All about the customer service!!

Great customer service! Felt valued as a customer. They were efficient, friendly, professional, and did everything they said they would. Purchasing a home is very stressful but knowing they were on our side made the process much easier!!

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Tampa, FL
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