FBC Mortgage, LLC

94% of customers would recommend FBC Mortgage, LLC

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Customer Reviews

4.8 of 5
7207 Reviews
Responsiveness 97%
Product met needs 99%
Competitive rate 97%
Real Estate Pro Reviews 129
November 24, 2018 at 11:52 AM
Recommend's Ana

Freire

They was just amazing and very helpful outstanding experience

Loan Officer
Conventional Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Tampa, FL
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November 22, 2018 at 4:02 PM
Recommend's Bambi

Mortgage loan process

Team Wiggins did a very great full job of helping us during the whole experience, with advice, help and recommendations. They were 110% more helpful than acceptance mortgage will ever be.

Nicholas's Tip: Keep your credit cards to a bare minimum. Keep the ratios in your favor and keep your credit scores high.

Loan Officer
FHA 30 Year Fixed Indiana
Closed on time
Responds quickly
Loan met my needs
Branch: Louisville, KY
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November 21, 2018 at 4:56 PM

Very Professional

Professional and courteous service. Everyone worked to get my closing on the promised day. Thank you

CYNTHIA's Tip: Provide all requested documents in a timely manner.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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November 20, 2018 at 8:41 PM
Recommend's Ana

Freire loan

She was amazing and very helpful at every area just wonderful

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Tampa, FL
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November 19, 2018 at 2:34 PM

marcos

Marcos did a great job bringing us to the finish line good communication very professional

Loan Officer
Other Florida
Branch: Coconut Creek, FL
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November 19, 2018 at 12:13 PM
Recommend's Seymoine

You could not have done better

Without Seymoine and the Realtor Joe Hatin this loan would not have happened. They were wonderful and such a wonderful help. I could not have asked for more efficient help.

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Hyannis, MA
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November 19, 2018 at 8:39 AM
Recommend's Barbara

New Home

Barbara Dini was there for me every step of the way. She was there to answer all of my questions timely and always available. I would recommend FBC mortgage to anyone who is looking to buy or refinance. I really appreciate everything Barbara did for me as well as Brian Foose!! Thank you again!!

Loan Officer
FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Longwood, FL
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November 18, 2018 at 9:00 PM

Great Customer support!

Keith Nicely was such great help when we made our move to GA. He kept us informed of what paperwork was needed and when. He kept us informed of any delays and did his best to speed up anything he could to get us into a house as quickly as he could. He made sure we understood the decisions we were making. He made sure we knew we could reach out to him any time we had questions or concerns. He always answered emails promptly and returned phone calls quickly. Definitely would recommend him to others.

Loan Officer
Conventional 30 Year Fixed Georgia
Closed on time
Responds quickly
Loan met my needs

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November 18, 2018 at 6:19 PM
Recommend's Doyle

Outstanding

Doyle made the experience of buying a home so smooth. He was there to answer all of my questions and concerns in a timely manor always available. I highly recommend him and his team to anyone buying a home.

Loan Officer
FHA 30 Year Fixed Nevada
Closed on time
Responds quickly
Loan met my needs
Branch: Las Vegas, NV
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November 17, 2018 at 4:45 PM

FBC mortgage

They did a good job. We even got to close 2 weeks early. We were so happy we couldnt believe it. They did everything on time and to the point with all info answered when i had questions

Astrid's Tip: Always stay on top of each step and always ask questions. No matter how dumb you may think they are

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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November 17, 2018 at 2:40 PM

Worst loan experience ever

Jackie was unorganized, lacked good communication and the e-doc website was a mess. Jackie could easily have provided a basic timeline for us of what to expect (eg: "sign applications today, two weeks later sign this, two weeks later we will schedule a closing near you, these are the options for times, etc." ). She emailed us with "this must be signed and sent back to me by 9pm today” at 2pm but we were at work and didn't see the email until 7pm. A heads-up at the beginning of the process would have been helpful. She was very concerned about closing the same month (but we didn't care) and she kept bringing that up that things needed to be completed quickly "in order to close by the 30th.” (We knew she was anxious, but we weren’t; this was a big decision for us but she kept rushing us.) The worst part of the entire process was their e-docs website; it would loop us around from logging in, signing the document and then logging the other person in to sign the same documents while wiping out the first person's signature; it was as if the password wasn't set correctly for the second person. We had issues every time something needed to be signed. We finally had to print, sign, scan and send back. Jackie kept indicating that using our phone or iPad or tablet might be causing the issue; we kept telling her we only used a desktop computer during the entire process. The forms we needed to sign at closing were not completely filled out; we had to call her to finish filling them in during the closing. Jackie also never confirmed our job titles or how we sign our names; both were wrong (we both sign with our middle initial) on the final documents but by then it was too late to correct. It was my (at least) seventh closing and the most frustrating experience.

Lisa's Tip: Go elsewhere; ask for a timeline upfront; confirm the loan officer knows how you sign your name; ask if they have issues with their e-docs program.

Lender Response
We apologize for any inconvenience you may have encountered with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. Due to the complex nature of your loan program, we are required to ask for many documents that are submitted to multiple levels. If there was a duplicate request, we regret this miscommunication. We will use this experience as a training opportunity for our company.
Loan Officer
Conventional 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs
Branch: Plano, TX
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November 15, 2018 at 10:01 PM
Recommend's Matt

Mr.

Matt and his team did a great job ! I worked most of the time with Steve and Jim these guys know their stuffs. I would recommend FBC mortgage to anyone who is to buy or refinance . We really appreciate you guys and thank you very much for everything. Renette and Antoine

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Lake Mary, FL
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November 15, 2018 at 3:32 PM
Recommend's Clayton

New home

Clayton and everyone involved are awesome. Great experience, they were always available providing information explaining each step of the way. Very patient as I tend to have a lot of questions.

Loan Officer
Conventional 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs
Branch: Magnolia, TX
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November 15, 2018 at 12:39 PM
Recommend's Jeff

Jeff & team are amazing!

Throughout the entire process, Jeff was knowledgeable, professional and unexpectedly, very fun to work with! He is prompt on his responses and if he didn't have the answers, he would quickly gather them. We couldn't give Jeff and his team a higher recommendation. And if we hear of any buyers, we would absolutely send them to Jeff and the FBC Mortgage team in Merritt Island!

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Merritt Island, FL
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November 14, 2018 at 10:33 PM
Recommend's Jay

The best lender

Fbc mortgage really took care of me as far as setting up my loan and helping me make this dream come true. I highly recommend jay Holmes because he is and outstanding guy and treated me as if I was family. I especially liked how he broke everything down for me one step at a time, so not only did I understand but I didn’t feel like I was being rushed!

James's Tip: Looking for an honest and hardworking lender, call jay holmes

Loan Officer
Conventional 30 Year Fixed Massachusetts
Closed on time
Responds quickly
Loan met my needs
Branch: Hyannis, MA
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