Mike Bedell

97% of customers would recommend Mike Bedell

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Customer Reviews

4.9 of 5
108 Reviews
Responsiveness 100%
Product met needs 100%
Competitive rate 98%
Real Estate Pro Reviews 2
15 days ago at 1:17 PM

Got a loan, but no customer service.

Before I give my critique, I wish to state that FBC Mortgage managed to secure for me a mortgage allowing me to purchase my first home, and for their efforts, I am grateful. They did “get the job done”, and in the end, that’s all that really mattered to me. Unfortunately, that’s the most and best I can say of their services. To preface, I hold a degree in Communication, and work in a field high in customer service. I am expected to not only be stellar in the technical portion of my career, but be equally strong in ensuring our clients are made to feel they are getting the best possible customer service that goes along with our primary jobs. Mike and his team do not seem to understand they do in fact work in a customer-service job. Now, Mike Bedell and his team came highly recommended to me and my initial discussions with him six months prior to securing a mortgage were productive and useful. But when I began my home purchase with him this past April, Mike’s demeanor and attitude with me was immediately notably and entirely different. Throughout my experience, Mike and FBC Mortgage made me feel that I was always bothering them in my endeavor to smoothly secure a mortgage and be completed with documentation far ahead of the close date. Worse, Mike proved himself to be a poor communicator, both in his lack of clear explanations of any critical processes and information sharing and in his listening abilities. Though I made it clear from day-one that I was unexperienced in home-buying and would be relying on their guidance and expertise, by the last weeks of the experience, I had to take sole initiative to continually contact FBC to be sure they had all materials they needed in order to be completed prior to close. I even let them know the weekend prior to my close, I would be traveling and unavailable. This did not seem to register to Mike and his team. Despite my asking them to anticipate documentation, I was still being asked to submit documentation within hours of my close appointment. And even with that, I did not receive the keys to my home until the following day due to the mistakes made by FBC, Watson Title and my realtor. Mike and his team came up with excuses as to why my FHA loan was so difficult, problematic, involved, etc etc etc, despite the fact that they are a mortgage company and that is all they do. At one point, Mike’s colleague went as far as to blame me, their customer, for the delays in the approval process. That’s right – I’m about to give them a big chunk of my money over the next 30 years, but it’s MY fault they can’t get a deal closed in a timely manner. Again, have we lost sight of who the customer is? Had I not been entirely focused on winning the prize, Mike and his team would have been immediately fired. And I am disappointed I had to convey that to him in some very intensive argumentative phone calls. All of that is, luckily, history and, as I said earlier, they got the job done. But there is absolutely no way I would recommend them to anyone. Mike; you and your team need to step up your customer service sensibilities. Even if you wish to label me a “difficult” or “unusual” or “high-maintenance” customer, I was your customer to serve and service. It’s time for you to elevate your performance. Taking referred customers for granted is a sure fire way to ensure your company withers. So please use this difficult loan processing experience and do better for the next similar person like me who comes along and asks for your help. They deserve FBC’s best for their hard-earned money of which you are taking.

Chris's Tip: Like everything else in life, expect to do the heavy lifting. Have quick access to every financial document you need in digital formats ready to go any time during the day or night.

Lender Response
We apologize for any inconvenience you may have encountered with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. Due to the complex nature of your loan program, we are required to ask for many documents that are submitted to multiple levels. If there was a duplicate request, we regret this miscommunication. We will use this experience as a training opportunity for our company.
FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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May 07, 2017 at 6:50 PM
Recommend's Mike

Mobery

Mike Bedell with FBC mortgage was great. He always took time to answer my questions big or small in great detail. I truly appreciate all the hard him and his dedicated to getting me to the finish line (My closing)!

FHA NorthCarolina
Closed on time
Responds quickly
Loan met my needs

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May 05, 2017 at 3:41 PM
Recommend's Mike

Super Efficient

Paperwork was a breeze. Rep kept us informed about the loan's progress and we closed on time with no last minute surprises! A pleasure to do business with and will definitely use for any future financing needs.

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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May 03, 2017 at 2:41 PM
Recommend's Mike

My experience could of been better...

I really enjoyed my lender, Mike. The only problem I really had was that they waited for the day before and the day of closing to throw new issues at me. The day before closing they neglected to inform me that they didnt get my fiances employment from out of state verified yet. Come to find out the processor provided inaccurate information to my fiances old job, therefore the request was not returned to the processor. Then the day of I had to scramble around for our gift-er and our own bank statements. It was extremely overwhelming so close to closing and I felt like my experience could of been much better. But all in all I appreciate Mike's willingness to keep in contact with me the day of the closing and tried to help calm me down from being so anxious.

Nicole's Tip: Stay on top of your lender to get your stuff done in a timely manner.

Lender Response
We apologize for any inconvenience you may have encountered with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. Due to the complex nature of your loan program, we are required to ask for many documents that are submitted to multiple levels. If there was a duplicate request, we regret any miscommunication. We will use this experience as a training opportunity for our company.
FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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April 26, 2017 at 10:45 AM
Recommend's Mike

FBC

Mike B and the FBC team did a great job closing my home loan. I changed my closing date twice and they still had no problems with making it happen. Communication and follow up was excellent.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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April 20, 2017 at 6:38 AM
Recommend's Mike

Mrs

Mrs

Conventional 5/1 Adjustable Rate Mortgage (ARM) Florida
Closed on time
Responds quickly
Loan met my needs

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April 12, 2017 at 9:46 AM
Recommend's Mike

great lender

Enjoyed working with the team and appreciate their help making our home ownership dreams become a reality.

FHA 30 Year Fixed South Carolina
Closed on time
Responds quickly
Loan met my needs

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April 05, 2017 at 4:55 PM
Recommend's Mike

OUTSTANDING

This process was so smooth! Mike and Aimee were excellent with information and communication. We thought we may have an issue closing at the very end but they saved the day.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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March 31, 2017 at 10:20 PM
Recommend's Mike

Persistent

Michael and his team were committed to getting us approved and in home even when there were a few curve balls thrown at them. They didn't stop until we closed on our home and were very helpful and friendly over the entire process. We can't thank them enough!!

FHA 30 Year Fixed South Carolina
Closed on time
Responds quickly
Loan met my needs

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March 27, 2017 at 6:11 PM
Recommend's Mike

Great First Time Home Buyer Experience

Mike Bedell was recommended to me by my Realtor Ruben Orozco. We were first time home buyers and Mike made everything effortless. His phone, email, and text responsiveness was phenomenal. Requesting, uploading, and signing documents via the web portal made the entire process easy and fast. We had an aggressive closing date and it was met with no problem thanks to Mike and his team. I would highly recommend Mike and FBC based on my personal experience.

Reynaldo's Tip: Take full advantage of the web portal. It makes the entire process extremely efficient.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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March 23, 2017 at 3:53 PM
Recommend's Mike

Very knowledgeable!

Mike was helpful in analyzing all details to help us make an informed decision. We appreciated his prompt responses and friendly demeanor. A true professional!

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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March 23, 2017 at 12:24 AM
Recommend's Mike

Great To Work with!

Mike Bedell was fantastic to work with. He was on top of everything and did all he could to get a loan that was appropriate for me. He was always available when I needed to get questions answered and if he was not available, he always got back in a very timely manner. Highly recommend using Mike. Janee was also very helpful throughout the process. She too was always on top of things and was very easy to get a hold of. I highly recommend working with her as a loan processor!

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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March 15, 2017 at 6:27 PM
Recommend's Mike

Awesome and Inspirational Work

We are very happy and pleased with Mike's work.He is phenomenal and understands our pain and frustration as loan processing is more complex and has lot of documentation involved with all of our personal data.

Srilakshmiprabha's Tip: We would suggest to go with Mike and he understands and really does an awesome job.He promptly answers the phone call and explains the purpose of the document really good.He is very knowledgeable person.

Conventional 7/1 Adjustable Rate Mortgage (ARM) North Carolina
Closed on time
Responds quickly
Loan met my needs

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March 08, 2017 at 1:15 PM
Recommend's Mike

Michael Bedell Lender Review

Mike went above and beyond to help me obtain funding for my first home purchase. When we encountered inevitable snags and speed bumps along the way he was easy to contact and always stayed in touch with me to let me know where we were in the process. He always took a proactive approach to fixing problems and when the underwriter was giving me unnecessary trouble on some account transactions at my bank Mike stepped up and sorted everything out quickly and efficiently. He runs a tight ship and I couldn't be more happy with his service

John's Tip: Mike does a great job through and through. Runs a tight ship and went above and beyond to make sure we met, and even beat our closing date by a few days.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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March 08, 2017 at 1:13 PM
Recommend's Mike

Michael Bedell Lender Review

Mike went above and beyond to help me obtain funding for my first home purchase. When we encountered inevitable snags and speed bumps along the way he was easy to contact and always stayed in touch with me to let me know where we were in the process. He always took a proactive approach to fixing problems and when the underwriter was giving me unnecessary trouble on some account transactions at my bank Mike stepped up and sorted everything out quickly and efficiently. He runs a tight ship and I couldn't be more happy with his service

John's Tip: Mike does a great job through and through. Runs a tight ship and went above and beyond to make sure we met, and even beat our closing date by a few days.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

Share  
March 08, 2017 at 1:12 PM
Recommend's Mike

Michael Bedell Lender Review

Mike went above and beyond to help me obtain funding for my first home purchase. When we encountered inevitable snags and speed bumps along the way he was easy to contact and always stayed in touch with me to let me know where we were in the process. He always took a proactive approach to fixing problems and when the underwriter was giving me unnecessary trouble on some account transactions at my bank Mike stepped up and sorted everything out quickly and efficiently. He runs a tight ship and I couldn't be more happy with his service

John's Tip: Mike does a great job through and through. Runs a tight ship and went above and beyond to make sure we met, and even beat our closing date by a few days.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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October 26, 2016 at 11:14 AM
Recommend's Mike

Mike Befrll

Great experience with Mike Bedell as always.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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October 26, 2016 at 11:14 AM
Recommend's Mike

Mike Befrll

Great experience with Mike Bedell as always.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

Share  
August 12, 2016 at 12:11 AM
Recommend's Mike

Amazing

Michael Bedell and his team were wonderful! I am so happy I went with FBC for my mortgage. Everyone was so professional and worked really hard to make my dream of owning my first home possible. Thank you so much!

Patricia's Tip: Be patient.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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August 10, 2016 at 1:33 PM
Recommend's Mike

Justin & Samantha Curtis

Mike was awesome as well as entire FBC Team.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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July 13, 2016 at 1:38 PM
Recommend's Mike

Heim loan

Very satisfied w/ John Ray & FBC

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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April 14, 2016 at 9:14 AM
Recommend's Mike

Competitive Rates, Great Communication

Mike Bedell was great a getting me the best rates on the market. It worked to get my closing costs down to exactly where I wanted to be. MIke was in constant communication throughout the process of my loan. I received all my closing documents 4 days before closing. This allowed for a very quick closing without any surprises. I will definitely see out Mike's help for future needs.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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April 11, 2016 at 2:12 PM
Recommend's Mike

Mike Bedell

Mike was professional, communicative and prompt with everything regarding our home loan. I would highly recommend him to anyone purchasing a home.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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March 22, 2016 at 10:08 PM
Recommend's Mike

BEYOND 5 STAR RATING !!!!

I have never done a closing as efficient and as stress-free as this one. Mike Bedell is very professional and has impeccable work ethic . He was very transparent from the very beginning and what you see is what you get. An outstanding customer service, I called and emailed him day and night , Monday to Sunday and he never fails to reply. I HIGHLY RECCOMMEND him and his team.He gave us a very good rate, ( much better than the 4 other estimates I got). He treated me as if I was the only customer ....I got the best customer service! Thank you Mike Bedell, John and Pam.

Liz's Tip: Get multiple estimates and compare.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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February 22, 2016 at 11:17 PM
Recommend's Mike

Efficacy

Very helpful, quick to respond to questions, made the loan process as simple as possible. I would recommend Mike Bedell to anyone. High marks all around.

Conventional Florida
Closed on time
Responds quickly
Loan met my needs

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