FBC Mortgage, LLC

94% of customers would recommend FBC Mortgage, LLC

Are you a customer of FBC Mortgage, LLC?

Customer Reviews

4.8 of 5
7207 Reviews
Responsiveness 97%
Product met needs 99%
Competitive rate 97%
Real Estate Pro Reviews 129
November 06, 2018 at 1:43 PM
Recommend's Kim

Raving Fan of Kim Dorsett

I had a crisis 7 days before my scheduled home closing when a less than ethical lender showed his true colors (unfortunately they are out there.) At the recommendation of a good friend, I talked to Kim. Kim was not only extremely responsive and knowledgeable, but she was able to take the information I had and get my loan closed in time for my home closing within 6 days and at competitive market rates. I have a background in residential real estate and I've never seen this accomplished in the current lending environment. Very impressive. If you are buying a home, I recommend you call Kim at FBC Home Loans.

Michelle's Tip: Call Kim to help you with your loan!

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Orlando, FL
Share  
November 06, 2018 at 1:32 PM

Excellent Service

We couldn't be happier with our experience with FBC Mortgage. Everyone involved in the purchase of our new home were fabulous. We were kept informed and were treated with respect during the whole process. A special mention of thanks must go out to JC and Angela in the office. We couldn't recommend this company enough!

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Belleair Bluffs, FL
Share  
November 05, 2018 at 5:15 PM

Great Service

Victor provided great customer service and helped me purchase my home!

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

Share  
November 05, 2018 at 4:00 PM

Review

I was quite disappointed with the process of acquiring the loan for my house through your company. Most disappointing, was having to send the same information multiple times. I uploaded the information using your website. I also had to sent it to your loan officer and loan processor. I do not know how secure your website or servers are. My biggest concern is all the information I provided to your company maybe vulnerable and if you get hacked my information will be comprised. Another issue I have is that there weren't any introductions from my loan officer to the loan processor. I received emails from someone in your company asking for information I had already provided. I do not feel the process should have been this complicated. The only reason I gave you 1 star is because the system would not let me give you no star.

Lender Response
We apologize for any inconvenience you may have encountered with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. Due to the nature of your loan program, we may have had to ask for documents repeatedly due to their submission to multiple departments. FBC guarantees the safety and security of all personal information. We value our data systems. We regret any miscommunication that may have occured. We will use this experience as a training opportunity for our company.
Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Branch: Builder Division
Share  
November 02, 2018 at 4:06 PM
Recommend's Bobby

Excellent Service

The process went smoothly and I always felt in the loop - communication was excellent. I would highley recommend Bobby Gilbert.

Loan Officer
Conventional 30 Year Fixed Texas
Closed on time
Loan met my needs
Branch: Magnolia, TX
Share  
November 02, 2018 at 3:50 PM
Recommend's Casey

Excellence at its finest!!

Casey was amazing! From the moment We were introduced to him to closing of our first home! I met him a couple years ago and even when we weren’t quite ready he never gave up and always looked for another way. We were very fortunate to achieve this dream on our second try and oh boy was it a roller coaster!! Casey truly tried his best and never gave up on our dream! Not one second! Casey we appreciate you very much! Thank you for all your hard work and dedication!!

Sergio's Tip: Stay organized! keep literally everything that has to do with finances and work! And get yourself a great printer/scanner ! Lol

Loan Officer
FHA 30 Year Fixed Nevada
Closed on time
Responds quickly
Loan met my needs
Branch: Las Vegas, NV
Share  
November 02, 2018 at 7:32 AM
Recommend's Kevin

My Maronda Home Palm Coast

Although a bit nerve racking with rates going higher, Kevin Townsend was as reassuring as could be! He listened to my concerns, took the time to respond in earnest, and was a pleasure to work with. The fact that he is veteran brings a certain level of empathy, or knowledge to the table. Military families always have different levels of stress and housing/buying a home is a major stressor.

Anna's Tip: I told Kevin that I would recommend FBC in the future!

Loan Officer
VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Builder Division
Share  
November 01, 2018 at 7:21 PM

excellent service

FBC Mortgage help me refinance my home when i didnt think it would be possible.

FHA 30 Year Fixed Massachusetts
Closed on time
Responds quickly
Loan met my needs
Branch: Boston, MA
Share  
November 01, 2018 at 7:04 PM
Recommend's Casey

Thank you!

We were very lucky to have worked with Casey achieve our American Dream. He was with us the entire process making us feel like we were the only ones he was attending to, available at all times for the simplest questions which were alot considering we were first time home buyers. Thank you Casey for putting up with our difficult situation and keeping us in the house of our dreams.

Tania's Tip: keep everything organized your income from previous long term job will probably help dont increase your debt to income ratio

Loan Officer
FHA 30 Year Fixed Nevada
Closed on time
Responds quickly
Loan met my needs
Branch: Las Vegas, NV
Share  
November 01, 2018 at 5:50 PM
Recommend's Adam

Great Experience

Adam was very helpful from the beginning to the end. He and his team did an amazing job. I couldn't be happier with my service and assistance in everything!

Santiago's Tip: Just call him and he will guide you with every thing. Easier than i thought

Loan Officer
FHA 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs
Branch: Odessa, TX
Share  
November 01, 2018 at 4:35 PM

A Great Experience

This is the 4th house I buy. I always find the house easily and have a miserable time with a broker or lender that shouldn't be in the business. This time I had a miserable time trying to find a house and the broker was simply awesome. They could not have made it any easier or been more helpful and attentive. Hands down the best experience with a broker I've ever had.

Linda's Tip: If you have your act together and provide the information and documents timely there will be no issues.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Belleair Bluffs, FL
Share  
November 01, 2018 at 10:28 AM
Recommend's Ashley

Cordial but Complicated

All of the individuals are very pleasant to work with. One issue I faced though was that there were too many individuals at FBC that I was in contact with. There were at least 5 people that I had regular communication with throughout the process, and it became rather difficult to keep up with who needed what. I was also requested the day before closing to provide additional documentation to support some documents that were submitted three weeks prior. Also, closing was delayed at the attorney due to a delay in funding.

Taylor's Tip: Stay on top of who needs what as you will likely get emails from multiple people. Copy everyone you are working with (including your agent) when you send documentation.

Lender Response
We apologize for any inconvenience you may have encountered with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. We regret any miscommunication or the possibility of multiple parties asking for the same information. We will use this experience as a training opportunity for our company.
Loan Officer
Conventional 30 Year Fixed Georgia
Closed on time
Responds quickly
Loan met my needs
Branch: Atlanta, GA
Share  
November 01, 2018 at 10:05 AM
Recommend's Joanne L.

Professional and efficient

From start to finish, our loan process was painless. No stress, drama or redundant requests for information. Joanne and team were very responsive throughout, we are very happy we selected them.

Loan Officer
Conventional Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Coconut Creek, FL
Share  
October 31, 2018 at 7:29 PM
Recommend's Scott

Purchasing experience

Great team to work with. The Stinson office helped answered all my concerns and provided me with all the information necessary to close on my loan. Thank you guys!

Loan Officer
FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Winter Garden, FL
Share  
October 31, 2018 at 4:06 PM
Recommend's Carl

Very smooth process

The Hendrix team at FBC mortgage was great to work with. They were very professional throughout the process. The loan was closed on time and they always took the time to respond to emails.

Matt's Tip: Nothing negative. Was a good process

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Orlando, FL
Share  
Advertisements