Top Loan Officers for FBC Mortgage, LLC
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Reviews for FBC Mortgage, LLC
Got a loan, but no customer service.
Before I give my critique, I wish to state that FBC Mortgage managed to secure for me a mortgage allowing me to purchase my first home, and for their efforts, I am grateful. They did “get the job done”, and in the end, that’s all that really mattered to me. Unfortunately, that’s the most and best I can say of their services. To preface, I hold a degree in Communication, and work in a field high in customer service. I am expected to not only be stellar in the technical portion of my career, but be equally strong in ensuring our clients are made to feel they are getting the best possible customer service that goes along with our primary jobs. Mike and his team do not seem to understand they do in fact work in a customer-service job. Now, Mike Bedell and his team came highly recommended to me and my initial discussions with him six months prior to securing a mortgage were productive and useful. But when I began my home purchase with him this past April, Mike’s demeanor and attitude with me was immediately notably and entirely different. Throughout my experience, Mike and FBC Mortgage made me feel that I was always bothering them in my endeavor to smoothly secure a mortgage and be completed with documentation far ahead of the close date. Worse, Mike proved himself to be a poor communicator, both in his lack of clear explanations of any critical processes and information sharing and in his listening abilities. Though I made it clear from day-one that I was unexperienced in home-buying and would be relying on their guidance and expertise, by the last weeks of the experience, I had to take sole initiative to continually contact FBC to be sure they had all materials they needed in order to be completed prior to close. I even let them know the weekend prior to my close, I would be traveling and unavailable. This did not seem to register to Mike and his team. Despite my asking them to anticipate documentation, I was still being asked to submit documentation within hours of my close appointment. And even with that, I did not receive the keys to my home until the following day due to the mistakes made by FBC, Watson Title and my realtor. Mike and his team came up with excuses as to why my FHA loan was so difficult, problematic, involved, etc etc etc, despite the fact that they are a mortgage company and that is all they do. At one point, Mike’s colleague went as far as to blame me, their customer, for the delays in the approval process. That’s right – I’m about to give them a big chunk of my money over the next 30 years, but it’s MY fault they can’t get a deal closed in a timely manner. Again, have we lost sight of who the customer is? Had I not been entirely focused on winning the prize, Mike and his team would have been immediately fired. And I am disappointed I had to convey that to him in some very intensive argumentative phone calls. All of that is, luckily, history and, as I said earlier, they got the job done. But there is absolutely no way I would recommend them to anyone. Mike; you and your team need to step up your customer service sensibilities. Even if you wish to label me a “difficult” or “unusual” or “high-maintenance” customer, I was your customer to serve and service. It’s time for you to elevate your performance. Taking referred customers for granted is a sure fire way to ensure your company withers. So please use this difficult loan processing experience and do better for the next similar person like me who comes along and asks for your help. They deserve FBC’s best for their hard-earned money of which you are taking.
Chris's Tip: Like everything else in life, expect to do the heavy lifting. Have quick access to every financial document you need in digital formats ready to go any time during the day or night.
Lender Response
We apologize for any inconvenience you may have encountered with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. Due to the complex nature of your loan program, we are required to ask for many documents that are submitted to multiple levels. If there was a duplicate request, we regret this miscommunication. We will use this experience as a training opportunity for our company.Loan Officer
FHA 30 Year Fixed Florida
Krista is Amazing!
Krista was my 5th option for selecting a loan company. The reason I went with FBC was that Krista wasted no time when I call her to introduce myself. Within the first 5 minutes, we were doing loan calculations and talking about the details rather than me sitting there listening on why to choose FBC. She doesn't sit there and try to make you believe how great she is by selling herself, but rather through her work quality, ethic, and integrity. Thanks Krista!
Ryan's Tip: Send your documents the moment they ask for them.
Loan Officer
Conventional 30 Year Fixed Florida
Robert & Marcia Burns
From the first to last telephone conversation Mark was very professional and informative. He reviewed our loan options with us and came up with the best loan for our needs. Anna and Sharine were also very helpful during the 6 months of gathering bank statements, payroll information and 401k statements. They were great in keeping the required paperwork flowing for the underwriters. We will certainly recommend FBC Mortgage to anyone we know and will meet in the future because of the home town feeling we experienced during the loan process from Mark Minadeo's branch office.
Loan Officer
Conventional 5/1 Adjustable Rate Mortgage (ARM) Florida
Mortgage
Has been a seamless experience from start to finish. I was nervous as a first time home buyer but the team walked me through every step. Thanks to Kevin, and Ann Gilmour who helped wade though the paperwork needed.
Elaine's Tip: Don't be afraid to call or text. They respond quickly and give you answers to help with the next step.
FHA 30 Year Fixed Florida
Excellent Service
My first home. They were amazing to work with. I recommend them to everyone. Excellent rate.
FHA 30 Year Fixed Florida
Excellent Service
My first home. They were amazing to work with. I recommend them to everyone. Excellent rate.
FHA 30 Year Fixed Florida
Great experience as a 1st time home buyer
Lowest rate and no broker fees sounded too good to be true but it wasn't. Anthony and Bonnie Pater walked us through every step of the way and we were still able to close just outside of 30 days even with some last minute issues from the appraiser. They worked quickly and on weekends to get us closed asap. I have already recommended them to a friend that is now using them and would definitely recommend them to anyone else especially 1st time home owners. Our agent had never used an online lender before and was thoroughly impressed with them. They were available by phone, email and text and would always respond quickly.
Hoon's Tip: Ask them to loop in your agent on email loan status updates
Conventional 30 Year Fixed Florida
Excellent Service
I worked with one other Mortgage Company prior to FBC Mortgage. The FBC team was extraordinary. They were professional, the communication was excellent, I couldn't have asked for a better experience. I was a coworker that recommended this Company and in the future I will be recommending this Company to anyone buying a home.
Loan Officer
Conventional 30 Year Fixed Florida
Great process
The overall process was a good experience. Closing date was met and everyone was really helpful.
Loan Officer
FHA 30 Year Fixed Florida
Exceptional service with a personal touch
Lisa was excellent in procuring my loan. She was always friendly, professional, informative and concerned about my issues.
Conventional 30 Year Fixed Florida
Super easy!
The mortgage process was super easy with FBC Mortgage. Everyone I spoke with or emailed was very patient and friendly. I would (and have) recommend them to friends looking to buy or refinance a house.
Loan Officer
FHA 30 Year Fixed Florida
Awesome Service
Have to comment here as Maria went above and beyond to answer all of our questions and help us in any way possible. Also she made herself available to us anytime night or day. Maria gave us the absolute best service we have ever had, will deffinately call her for future transactions.
Loan Officer
FHA Florida
Excellent Service
I received quick responses and the process to get approved went very smooth. I highly recommend FBC Mortgage for anyone looking for a mortgage loan.
VA Florida
Excellence
Everyone we interacted with at FBC was very quick and very polite. Had a great experience.
Loan Officer
Conventional 30 Year Fixed Florida
Mortgage process
Colin Barr was amazing! His knowledge with the mortgage process allowed my husband and I to always be calm. He was efficient and professional. He provided exceptional service and was always readily available to help. Thank you Colin Barr!! JD
Jennifer's Tip: The processor made the process stressful and frustrating. I had to cc the loan officer because she mixed things up multiple times as well as had my husbands name wrong even after corrected on our documentation. Claimed I did not send multiple documents when I had to several times.
Conventional 30 Year Fixed New Jersey
