FBC Mortgage, LLC

95% of customers would recommend FBC Mortgage, LLC

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Customer Reviews

4.8 of 5
14018 Reviews
Responsiveness 97%
Product met needs 99%
Competitive rate 97%
Real Estate Pro Reviews 185
August 21, 2017 at 12:11 PM

Great customer service

The team at FBC and Mike did a remarkable job supporting me to go through a difficult process. They kept me alert on the different type of request and supported me in trying to get all information on time for the closing which I appreciated a lot. Great people to work with.

Jumbo 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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August 21, 2017 at 11:41 AM
Recommend's Kim

Metheney 1st home

Great experience for 1st time home buyers. Took our loan application on a rushed service per sellers realtors and processed everything quickly and productively. Absolutely no hesitation in recommendations thanks to Amanda Spor

Jeffrey's Tip: Fantastic service. Hassle free and no stress.

Loan Officer
USDA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Orlando, FL
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August 21, 2017 at 9:54 AM

Awesome Attention To Detail

Mrs. Robey was awesome to work with. She was a straight shooter and told me exactly what I needed to do. She followed up with me and my Realtors regularly to ensure that we were on track with meeting our deadlines.

Faith's Tip: When they tell you to complete a task do it ASAP because underwriters have work to do that is time-sensitive. The quicker you can respond to the completion of tasks, the smoother your loan process will e.

Conventional 30 Year Fixed Kentucky
Closed on time
Responds quickly
Loan met my needs
Branch: Louisville, KY
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August 21, 2017 at 9:32 AM
Recommend's Sam

Excellent Experience

Everyone at FBC was great to work with and made this process very easy. They kept us informed through every step and were very quick to respond and complete the process even during a short closing period. Would recommend FBC to anyone.

Loan Officer
Conventional 30 Year Fixed Alabama
Closed on time
Responds quickly
Loan met my needs
Branch: Birmingham, AL
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August 21, 2017 at 8:57 AM

Overall, a good experience

The only thing that was a little annoying was the constant back and forth with person who was in intermediary for the underwriter. It would have helped to have everything requested all at once and not piece meal it.every time I have to request another item from my accountant it costs me more money. Other than that everyone very thorough and quick. Chris Hartman was on point, very knowledgable, great communication, a real pleasure to work with

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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August 21, 2017 at 8:57 AM

Overall, a good experience

The only thing that was a little annoying was the constant back and forth with tina who was in intermediary for the underwriter. It would have helped to have everything requested all at once and not piece meal it.every time I have to request another item from my accountant it costs me more money. Other than that everyone very thorough and quick. Chris Hartman was on point, very knowledgable, great communication, a real pleasure to work with

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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August 21, 2017 at 8:53 AM

Settendown Reserve

Loan process and closing were carried out well and had no issues.

Conventional 30 Year Fixed Georgia
Closed on time
Responds quickly
Loan met my needs

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August 18, 2017 at 4:59 PM
Recommend's Krista

excellent

krista was very helpful and went out of her way 2 print documents delivery them for me as well as always answering the phone. She is very polite,knowledgeable, and went above and beyond to meet my needs in a timely manner. Anytime I had a question or concern she addressed it immediately and made me feel comfortable and in good hands. I cant thank her enough for making my loan process stressfree and refreshing.

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Tampa, FL
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August 18, 2017 at 3:33 PM

Thank you

Annmarie Edwards is by far one of the best representatives of any company I have ever had to deal with. I have been in the staffing industry for over 25 years and have dealt with many professionals on many different levels, everyone from your Front Desk person to the CFO, CEO and VP, President of the companies, and I have to say Annmarie Edwards stands out like a shinning star. FBC Mortgage should be extremely grateful and fortunate to have such an person on the team. I would hire Annmarie in a heartbeat, and have already referred several people to her. Colleen Cronin

FHA 30 Year Fixed Massachusetts
Closed on time
Responds quickly
Loan met my needs

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August 18, 2017 at 11:17 AM

The Best!!!

Chelsea Smith was our loan officer and she was INCREDIBLE! There were times of high drama (not related to Chelsea, but the title company and an insurance agent) and she kept us calm and cool throughout the entire process. We can't thank her enough for all the work she did for us! Devon Pendergraf was our loan processor and she was also fantastic. We would definitely go through Chelsea and Devon again!

Kevin's Tip: Try to pick Chelsea!

Conventional 30 Year Fixed California
Closed on time
Responds quickly
Loan met my needs

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August 17, 2017 at 8:02 PM

Best refinance experience to date!

I almost couldn't believe how easy Chelsea made the process. She was a delight to speak with and very knowledgeable. There was only 1 issue I don't feel I got a good answer/solution to even though I asked about it a couple times, so I'm still in the dark about 1 detail, but other than that, the loan closed and it's a done deal.

Mikko's Tip: Always do your paperwork asap to keep the loan officer and team working on your loan as fast as possible.

Conventional 30 Year Fixed Washington
Closed on time
Responds quickly
Loan met my needs
Branch: Orlando, FL
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August 16, 2017 at 5:45 PM

Great Experience

I had a fantastic Experience in securing this loan with Gordon and Laura, they were Awesome to work with and stayed focus on my loan which in turn kept me focused .. Great Job and I will definitely recommend both to anyone.

VA 30 Year Fixed Georgia
Closed on time
Responds quickly
Loan met my needs

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August 16, 2017 at 5:37 PM

Could have done better

I'm grateful this process is now over. FBC should make sure the builders they work with and their own loan officers are more upfront with the loan process especially the incentives they offer when being a preferred lender.

CRAIG's Tip: Don't wait till closing to disclose info.

Lender Response
We apologize for any inconvenience you may have encountered with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. We will use this experience as a training opportunity for our company.
FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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August 16, 2017 at 4:08 PM

Great communicator. Worked hard & earned the business!

Meg fought hard and worked quickly and earned our business. It great part is she didn't stop there. She communicated quickly and made the home buying process as easy as possible. We would highly recommend Meg for your next home buying process.

Conventional 30 Year Fixed Alabama
Closed on time
Responds quickly
Loan met my needs
Branch: Birmingham, AL
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August 16, 2017 at 9:42 AM
Recommend's Maria

Mrs Feeney

Maria was awesome to work with. So kind and thorough. Obtaining any mortgage is stressful yet Maria guided us through the process with ease. Completely professional and a pleasure to work with.

Loan Officer
Jumbo 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Satellite Beach, FL
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