Top Loan Officers for FBC Mortgage, LLC
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Reviews for FBC Mortgage, LLC
Longest closing ever
The process seems unorganized as I dealt with about 4 or 5 different people throughout process and then rather than asking for all the certain documents needed up front, I got multiple emails over a week time period of needing more and more statements. Then at closing after lender failed to check the gift letter and bank account numbers from wire transfer to ensure matched, we sat at closing for 2.5 hours while they tried to figure out why they didn’t have this confirmation and played a blame game between me and title and lender. We felt the lenders responsibility was to confirm these numbers matched before closing, and if they needed more proof they should’ve reached out for what needed to make sure smooth close. However Chris was very helpful throughout process with explaining all the numbers and fighting for us during a crazy rate changing time! He always returned calls/emails immediately.
Kyle's Tip: Confirm if using gift funds that they have matched account numbers from gift letter and the wire transfer.
Loan Officer
Conventional 30 Year Fixed Florida
Great experience with refinance
Our loan officer Jack Flaherty did a great job servicing our loan. He was prompt, and attentive! We had a great experience.
Loan Officer
Conventional 15 Year Fixed Florida
Fantastic Service
In just a few words, Joanne was just fantastic. Her personal and professional approach to securing our was just fantastic!!!
Loan Officer
Conventional 30 Year Fixed Florida
New Home Financing
Brad was so helpful with my recent purchase. I was selling a house in San Antonio and buying a house in Belton, TX. Whenever I had questions or concerns, he was always available to assist me. He is a great guy and I would definitely recommend him to anyone trying to purchase a home. Thanks Brad! Sandy Hull
Sandra's Tip: Follow the steps provided by the lender and have all your financial information ready to submit.
Conventional 30 Year Fixed Texas
VA Mortgage
Kevin of FBC assisted me with my very first mortgage. He helped me from beginning to end and was able to make this a smooth and easy process. Thank you Kevin and FBC!
Keenan's Tip: Ask questions every step of the way.
Loan Officer
VA 30 Year Fixed Kentucky
Amanda Benson & FBC Mortgage - Above and beyond!
We've completed two transactions in the past year with Amanda Benson @ FBC Mortgage, a conforming + HELOC purchase and a jumbo re-fi on the same property. The experience was outstanding in all respects - open and regular communication, timeliness, providing options that were responsive to our needs - these were all part of our process. During our purchase transaction the title company made an error on the recording. Amanda spotted the issue after the loan had closed and offered to coordinate a correction, which she did at no extra cost. This was "above and beyond" service. We would highly recommend Amanda & FBC!
Jumbo 30 Year Fixed California
Solid service
The entire team were professional and efficient throughout the entire process
Loan Officer
Conventional 30 Year Fixed Florida
The Worst Experience of My Life
From beginning to end the mortgage process was nothing short of a nightmare. From the start of my application, I never heard from my loan officer, Jim Lewis. With an initial closing date of 3/26, I was reassured that we would meet the closing deadline and encouraged to end my lease on 3/31. As a first-time homebuyer, I expected to receive communication throughout the process about where we are and what was to come but unfortunately, I was left with unanswered calls, texts, emails, constant delays, and miscommunication. The file took 3 weeks to even get processed to underwriting as we were awaiting an appraisal that was never ordered. As the 3/26 deadline grew closer, communication worsened and until my loan began processing, I had no communication with Jim Lewis. During the underwriting process issues arose when incorrect application information was put into my file. The underwriters had to rush to meet the 3/26 deadline due to lack of action of Jim Lewis. Through this rushed process I only received communication from the loan processor who kept me abreast of what was to come. My closing was pushed back from 3/26 to 3/29. I was supposed to receive the closing disclosure on the 25th to ensure a closing on 3/29. This was received at the absolute last minute and was incorrect. When I notified Jim Lewis, he brushed it off and ensured we would still be closing 3/29. As the deadline for my notice to vacate approached, I grew anxious as I had not received conditional approval and the closing was still not scheduled. I received word on 3/26 that we would indeed not be closing on time again and Jim Lewis was still unheard from. On 3/29 we were told the closing was confirmed and that underwriting did their final approval on 3/26 and I should move forward with wiring cash to close funds and the remainder of steps needed to close. The Attorney's office had a deadline of 5pm to receive the clear to close documents and again not to my surprise those were never received. Thanks to my builder (which was odd that they would be receiving communication regarding my file before myself), I received an update about the underwriting team needing to do a second approval before a clear to close could be issued. This was after my funds were wired and of course no word from Jim Lewis or processor. I made countless calls, left several voicemails, emails and texts for them to go unanswered. Finally, after 6pm I received a call from Jim Lewis explaining what was happening and that ultimately the closing possibly could get pushed back if underwriting could not issue the CTC in time. The MORNING of my closing (less than 2 hours before scheduled closing) is when I received approval and my clear to close. While still frustrated with the process I was glad to be at the finish line or so I thought. At closing, the attorney went to process all the documents I signed but the underwriter could not give final approval as the wire that was sent differed from the amount that was provided in the gift letter. The day prior before wiring the funds, I asked my loan processor to confirm if it would be okay if my fiancé' wired the gift and the additional funds needed to close. She received word from Jim Lewis that this would be okay to do, and I should proceed to wire. As I sat at the attorney's office awaiting this process to be rectified, I had not heard from Jim Lewis or processor. I had to wait for a document to be sent to the attorney's office for signature. No apology or again communication from either party. The following day, I thought I would be in the clear with FBC and never had to deal with this incompetent team again, I received an email saying that they forgot to include an important FHA document and I had to return to the attorney's office once again to sign off. This was the nail in the coffin! The mishaps and lack of communication was enough. I had been inconvenienced every step of the process. Jim should not be in this profession as he lacks the knowledge and tact that a loan officer needs. I hate that this was my first home buying experience, but I will ensure everyone I know never purchases a home through FBC.
Alden's Tip: If you see FBC as your lender, RUN. The google reviews are accurate, they are the worst to deal with.
FHA 30 Year Fixed Georgia
Great turn around!
Bud and Debbie are the best in the business! They gave my wife and I the best service you could ask for. Very responsive and great rate I could find too!
Loan Officer
Conventional 15 Year Fixed Florida
Quick and efficient!
Krista and her team were very professional and knew exactly what info we needed to provide. We originally tried an online broker for our refi. What a mistake! 5 months and they still didn’t have us done. Krista completed us in less than 5 WEEKS.
Richard's Tip: Never use an online mortgage broker
Loan Officer
Conventional 30 Year Fixed Florida
Excellent Customer Service
Working with Gordon was a very pleasant experience. He took the time to answer any question I had. He responded promptly to texts, phone calls and emails even after normal business hours. He definitely gained my trust and respect. The process seemed grand but if you have all your documents lined up it really isn't and Gordon made it even better with his live personality, great customer service and immense knowledge on the process. I highly recommend him.
Conventional 30 Year Fixed Georgia
A Satisfied customer !
As a prior regional manager for a mortgage company, I was extremely impressed at Joanne’s knowledge, professionalism and ability to close our loan within 30 days. I would highly recommend Joanne and FBC to anyone seeking a mortgage.
Loan Officer
Conventional 30 Year Fixed Florida
Acacia Hall was the BEST!
WE worked directly with Acacia Hall with is on Heath Jenkins team and had the best experience one could ask for despite the complex nature of our loan given multiple business lines. She was patient, helped us look at all the pros and cons of every decision and truly went above and beyond. My partner and I are realtors and look forward to directing our own clients to her for help both in Oregon and Washington!
Alisha's Tip: Have your documents ready to go, if you don't give Acacia the power to retrieve them for you. She was so helpful in gathering everything we needed if we personally had troubles doing so.
Loan Officer
Conventional 30 Year Fixed Oregon
Amazing
Buying a home is always stressful but thanks to Matt the experience was much easier. Amazing the whole process