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Reviews for Kevin Young
Average experience
A lot of e-mail communication that is vague. That ends up requiring me to chase down complete answers. Multiple request for the same documents. I think I sent my pay record 3-4 times, and bank records for the same month twice. I informed them that I’d be paying $203K at vlosing with a $57K final loan. They did it at $200K and a final $60K loan. Then at closing they had it at $194 & 60. I told them the number weren’t right. They checked and said that they were correct. The next day they called and said I owed them another $6000, and that they’d made a mistake. I had to take and hour off work plus my lunch hour to deliver newly signed and corrected documents as well as spend another $20 to wire more money because they refused s check or cash. My time and my losses and expenses to correct a mistake that I called out at the start. No apology no reimbursement/ compensation.
Jeffery's Tip: Deal with a local bank that you can walk into and face to face get answers. I dealt with people in Owensboro, Bowling Green, and California.
Conventional 30 Year Fixed Indiana
trevor wilson
kevin was great to work with. he was very helpful with all my questions and concerns. I would use the team again for my future needs!!
Conventional 30 Year Fixed Kentucky
Astonishing
Kevin and his team were able to perform an astonishing job my wife and I were able to get our dream home in the matter of time specified by the lender and we are very pleased with all the help Kevin and his team were able to due for us.
Conventional 30 Year Fixed Kentucky
Not sure what this is
Kevin was great! He answered my questions immediately and helped with anything I needed.
Conventional Kentucky
Great experience
Kevin was very helpful and explained everything perfectly
FHA Kentucky
Verifying information
The loan team with Kevin Young was very personal. I was given a direct number to call and text to get him. Unfortunately our loan fell thru on the day of closing due to them not verifying information about our previous home prior to the day of closing. To their benefit, they did everything they could to get it fixed, but it didn't happen. They had to start the whole process over and apply for a different loan. It pushed us back 2 weeks and it was a ROUGH two weeks. The loan finally got approved and we are now in our dream home, but because they didn't verify the information from the get go, we now have a higher payment than what we had discussed (because we had to get a different loan). Also, after signing, the title company called and stated that we have to go back and sign addended paperwork because FBC didn't go thru all the paperwork fully and change the wording from the old loan to the new loan. Kevin was so nice, I'm just glad it worked out.
Conventional 30 Year Fixed Indiana
VA Mortgage
Kevin of FBC assisted me with my very first mortgage. He helped me from beginning to end and was able to make this a smooth and easy process. Thank you Kevin and FBC!
Keenan's Tip: Ask questions every step of the way.
VA 30 Year Fixed Kentucky
Kevin Young
This is our 2nd loan approval process with FBC and Kevin Young. Our experience has been excellent and I would recommend Kevin to anyone.
Conventional 30 Year Fixed Kentucky
Refinance
Everyone we spoke to was great. Our refinance process was extremely easy and simple.
FHA Kentucky
Excellent Service
Kevin made the purchasing process easy as he was responsive and detailed throughout several months while my loan application was in process when building my home. There were no bumps in the road. I loved the online portal to upload docs and both my loan officer and processor were very professional.
FHA 30 Year Fixed Kentucky
Refinance
Kevin is amazing. So helpful with the entire process
Anna's Tip: None
Other 30 Year Fixed Kentucky
Very professional
Kevin reached out to us giving us the option to refinance our loan to nearly cut our interest rate in half! Had he not done that we would still have a very high interest rate!
FHA Kentucky
Great Services overall
Great attention and dedicarion
Other 30 Year Fixed Indiana
Outstanding
Kevin was there to answer all my questions and make the entire process so easy.
VA 30 Year Fixed Kentucky
Great experience
Kevin was great - he was available to answer all of my phone calls or texts and kept my family updated throughout the home buying experience. He made things as simple as possible. I would not trust anyone else after working with Kevin!
FHA 30 Year Fixed Kentucky
Happy Days Ahead!!!
The experience building a Jagoe home has been a fun experience for me and my husband. The helpful team was second-to-none! All were reassuring and happy to serve.
Deborah's Tip: I would do the financial process first (approval process); then the building process.
Conventional 30 Year Fixed Indiana
Satisfied customer
Kevin was very helpful when I had questions in explaining things and was responsive when I needed assistance. I appreciate that he remembered my situation despite never meeting in person. He was transparent with the numbers from the beginning and I am happy with how my loan process went.
FHA 30 Year Fixed Kentucky
Amazing Customer Service
Working with both Kevin & Heidi was amazing! They were both so helpful & was ours always answer any questions I had in a timely manner. They went above & beyond, they both care about their customers & it shows!
FHA 30 Year Fixed Kentucky
Awesome
Kevin was awesome he helped us get the loan we needed. Also helped us fix our credit so we could get the terms we needed on the loan. Like lower down payment. If we had any questions he always answered them right away.
FHA 30 Year Fixed Kentucky
Communication is Everything
This is our second go around refinancing with Kevin at FBC. Both times, he had excellent communication and always answered any questions we had, no matter how naive. We truly felt he cared about making sure we weren’t blindsided by anything. Highly recommend.
FHA 30 Year Fixed Indiana
Excellent Experience
Kevin Young went above and beyond throughout the process of my loan. He was always available to answer any questions I had, kept me informed throughout the whole process, and exceeded any expectations at all times He went above and beyond and I would recommend him to anyone looking to purchase a home. He is extremely knowledgeable and thorough. Heidi Harper was also very helpful throughout and communicated anything I needed. She went above and beyond. They both were excellent.
Karen's Tip: Have all documents turned in on time. Look for emails as they come throughout the process. Ask questions.
FHA 30 Year Fixed Kentucky
Review
Kevin was very kind and easy to talk with. Unfortunately there was a major miscommunication at the end of my loan process. He always would get back with me quickly!
FHA Indiana
Easy to Work With
Kevin, Heidi, and team were great to work with and made the entire process super easy to get through.
Sara's Tip: Make sure to have all requested docs handy when asked (most recent pay stubs, bank statements, tax docs, ect). This will save everyone time and lessen the back and forth.
Conventional 30 Year Fixed Indiana
Amazing service
Always available to answer questions. Kept me informed every step of the way.
VA 30 Year Fixed Kentucky
New Home Purchase
Excellent customer service! The team was with us the entire process and were available for any questions we had.
VA 30 Year Fixed Indiana
The Best
FBC was great from the beginning and all the way to the end. I knew at anytime I could call and ask questions and Kevin would do everything he could to help us and let us know what options we have. This was our first home we bought together and I highly recommend this company to anyone buying or building a home.
FHA Kentucky
Baskin home
Overall FBC did a good job processing our home loan and answering our questions. We uploaded documents to their site. I don’t think the loan person checked the site before sending my wife and I e-mails stating they needed documents sent to them or uploaded to the site. This wasn’t a big inconvenience but did get frustrating.
Thomas's Tip: Upload any and all documents to the link/site FBC setups up for them. Easy to use and quick.
VA 30 Year Fixed Kentucky
Positive Experience
Refinanced our FHA loan and things went very smoothly. Our loan officer Kevin Young was Very helpful and quick to respond to questions we had throughout the process
FHA 30 Year Fixed Kentucky
Awesome Experience
Best experience yet - extremely professional and high on emotional intelligence.
Aurian's Tip: Kevin and Heidi are exceptional and know how to get the job done.
FHA 30 Year Fixed Indiana
Excellent Sevice
FBC Mortgage made my loan fast, easy, and simple! They were very easy to work with and no delays in closing.
Melanie's Tip: choose FBC mortgage
Conventional 30 Year Fixed Kentucky
