Joanne L. Carsillo

97% of customers would recommend Joanne L. Carsillo

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Customer Reviews

4.8 of 5
63 Reviews
Responsiveness 100%
Product met needs 100%
Competitive rate 100%

Reviews for Joanne L. Carsillo

14 days ago at 10:52 PM
Recommend's Joanne L.

Fantastic Service

In just a few words, Joanne was just fantastic. Her personal and professional approach to securing our was just fantastic!!!

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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15 days ago at 11:52 PM
Recommend's Joanne L.

A Satisfied customer !

As a prior regional manager for a mortgage company, I was extremely impressed at Joanne’s knowledge, professionalism and ability to close our loan within 30 days. I would highly recommend Joanne and FBC to anyone seeking a mortgage.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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March 08, 2021 at 5:44 PM
Recommend's Joanne L.

Knowledgeable and thorough

Joann was excellent at helping with our atypical income situation. She stayed on top of every single step of the process and made sure we stayed well in front of the deadlines to get to closing. We had an excellent experience.

Conventional Florida
Closed on time
Responds quickly
Loan met my needs

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January 27, 2021 at 9:16 AM
Recommend's Joanne L.

Isles Home

Everything went smoothly except for unreasonable requests for verification by the underwriters. The FBC portal was extremely efficient and made the entire process easy to complete. Joanne was always available for guidance and support.

Earle's Tip: Income verification documents are key.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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January 10, 2021 at 8:59 AM
Recommend's Joanne L.

refinance

Joanne is the ultimate pro!

Conventional Florida
Closed on time
Responds quickly
Loan met my needs

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November 20, 2020 at 8:20 AM
Recommend's Joanne L.

Mortgage

FBC gave excellent advice to choose a 15 year conventional loan. Joanne was very responsive and available. The underwriting process seemed disorganized, required repeating the document download process and unlocking credit 3 times. I would have appreciated a time line at the beginning of the process, we were away on business travel twice near the closing and had to scramble to get the documents in when I returned home.

Paul's Tip: Realize if the closing is delayed (we had no appliances due to the pandemic), the entire document download may need to be entirely repeated every 8 weeks. Sometimes the request was for different documents, not just updated.

Conventional 15 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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October 15, 2020 at 10:58 AM
Recommend's Joanne L.

Smooth as silk closing

Joanne was fabulous! She was on top of the process from start to finish. This was the smoothest closing I have ever had. I highly recommend Joanne and FBC Morgage.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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October 15, 2020 at 10:55 AM
Recommend's Joanne L.

FBC Mortgage - Isles of Collier Preserve

The experience with FBC was very professional.

Richard's Tip: Regulations seemed to have changed since the banking crisis in 2008. Be prepared for laborious questions

Conventional 15 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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October 07, 2020 at 8:04 PM
Recommend's Joanne L.

Stressful

Thank goodness for our loan officer, Joanne, who helped guide us through some last minute obstacles due to underwriting issues.

James's Tip: Make sure ALL documentation has been requested by underwriting well before your closing date!

Conventional 15 Year Fixed Florida
Responds quickly
Loan met my needs

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September 26, 2020 at 3:34 PM
Recommend's Joanne L.

Down to the wire!

Due to delays in the underwriting process, our closing literally came down to getting loan approval hours before the scheduled time. Thankfully, Joanne was on top of things and monitoring the situation that day...and several days beforehand. It was a very stressful situation, but Joanne was reassuring and calm during the whole process.

James's Tip: Please make sure ALL the paperwork required has been requested by underwriting WELL before the scheduled closing date.

Conventional 15 Year Fixed Florida
Responds quickly
Loan met my needs

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September 25, 2020 at 12:59 PM
Recommend's Joanne L.

“Simply the best”

This was a refinance of my first mortgage both with FBC. Joanne Carsillo was my LO on both transactions and followed the process through to the closing and beyond. The Best.

Richard's Tip: Choose Joanne Carsillo for your LO.

Other 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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September 03, 2020 at 9:40 AM
Recommend's Joanne L.

Very happy

The entire process Was Made Simple by our agent. Easy contact, closing assistance, and prompt information made the entire process much simpler. I am highly appreciative.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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September 02, 2020 at 3:47 PM
Recommend's Joanne L.

Above and beyond

Joanne made the imposible happened, she guide us on what we needed to do and was on top of everything from the beginning till the end and even keeps checking on us, when I say she is the best she is !!!!

Jose's Tip: Caring

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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August 12, 2020 at 12:08 PM
Recommend's Joanne L.

Loan review

Joanne was amazing! She helped me get the lowest rate possible. I would highly recommend her.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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July 23, 2020 at 11:46 PM
Recommend's Joanne L.

Home mortg.

Officer was great... Loan underwriting required a bit too much information

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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July 01, 2020 at 4:32 PM
Recommend's Joanne L.

D Church 27271 Richview Court

I was very happy with Joanne and Elaine. They are professionals with strong customer service skills. they were available, knowledgeable and and responsive. The Portal was very user friendly and effective. Where FBC fell down was the final steps handled by the closing department. I made very clear my schedule and that I would be unavailable so I needed closing amounts so I could wire the money before I went out of town. I wound up getting the Closing Statement on a Friday afternoon at 3:00 with requirement to review and sign before 5 or closing would be postponed. Never saw the actual closing documents until at the closing table and there were errors that had to be corrected and some we could not correct.

Dennis's Tip: Demand to be provided all closing statements and closing documents 5 days before closing to allow time for review and correction if necessary. factor that into the schedule.

Conventional 15 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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June 25, 2020 at 12:35 PM
Recommend's Joanne L.

Terrific Refinancing Experience

Joanne is personable, smart, and professional and is available to answer ANY questions that you have. She was a pleasure to work with.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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June 12, 2020 at 8:52 PM

Do not recommend!!!

Thought lender was working for us to find the best possible deal but really was working for builder. When we searched for another lender who gave us better offer with a .5% lower interest rate and less money at closing. The builders lender then matched the offer but was cold when dealing with us. When asked why we did not get this offer the first time she said " I never said I would be the lowest" After saying she would match money to pay off at the last moment we had to pay off more on credit card when the other lender said we would not have to.

Joseph's Tip: Ask if getting the best possible deal and shop around to make sure.

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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June 10, 2020 at 1:11 PM
Recommend's Joanne L.

Best Ever

This was my second refinance with FBC through Joanne Carsillo. I was very supprised how easy Joanne is to work with, everything is online, we have spoken a few times and honestly if was a "fun" experience. Joanne is so easy to work with everything is spelled out and explained in detail. I can with out a doubt say that if you are looking to purchase or refinance and want a person that will get you the lowest interest rate and is a pleasure to work with call Joanne.

Conventional 30 Year Fixed South Carolina
Closed on time
Responds quickly
Loan met my needs

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June 10, 2020 at 11:59 AM
Recommend's Joanne L.

FOUNDERS TITLE

Susan Robinson - very professional.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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June 10, 2020 at 11:25 AM
Recommend's Joanne L.

Very Professional and Helpful

Ms. Carsillo did a great job assisting me with the purchase of my new home. She walked me through the process when i would get stuck on something. As i told her, she is a real STAR in her business.Couldn't have done it without her.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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May 01, 2020 at 12:54 PM
Recommend's Joanne L.

Joanne Carsillo was wonderful!

I would highly recommend Joanne! She was efficient, knowledgeable, attentive, and very easy to work with throughout the process.

Jumbo 5/1 Adjustable Rate Mortgage (ARM) Florida
Closed on time
Responds quickly
Loan met my needs

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May 01, 2020 at 12:53 PM
Recommend's Joanne L.

Joanne Carsillo was wonderful!

I would highly recommend Joanne! She was efficient, knowledgeable, attentive, and very easy to work with throughout the process.

Jumbo 5/1 Adjustable Rate Mortgage (ARM) Florida
Closed on time
Responds quickly
Loan met my needs

Share  
April 29, 2020 at 8:39 AM
Recommend's Joanne L.

Isles of Collier Loan

Excellent, communicative and responsive throughout the process. The web site made it very easy to review and sign documents.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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