Joanne L. Carsillo

96% of customers would recommend Joanne L. Carsillo

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Customer Reviews

4.8 of 5
53 Reviews
Responsiveness 100%
Product met needs 100%
Competitive rate 100%

Reviews for Joanne L. Carsillo

1 day ago at 3:34 PM
Recommend's Joanne L.

Down to the wire!

Due to delays in the underwriting process, our closing literally came down to getting loan approval hours before the scheduled time. Thankfully, Joanne was on top of things and monitoring the situation that day...and several days beforehand. It was a very stressful situation, but Joanne was reassuring and calm during the whole process.

James's Tip: Please make sure ALL the paperwork required has been requested by underwriting WELL before the scheduled closing date.

Conventional 15 Year Fixed Florida
Responds quickly
Loan met my needs

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2 days ago at 12:59 PM
Recommend's Joanne L.

“Simply the best”

This was a refinance of my first mortgage both with FBC. Joanne Carsillo was my LO on both transactions and followed the process through to the closing and beyond. The Best.

Richard's Tip: Choose Joanne Carsillo for your LO.

Other 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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24 days ago at 9:40 AM
Recommend's Joanne L.

Very happy

The entire process Was Made Simple by our agent. Easy contact, closing assistance, and prompt information made the entire process much simpler. I am highly appreciative.

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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25 days ago at 3:47 PM
Recommend's Joanne L.

Above and beyond

Joanne made the imposible happened, she guide us on what we needed to do and was on top of everything from the beginning till the end and even keeps checking on us, when I say she is the best she is !!!!

Jose's Tip: Caring

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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August 12, 2020 at 12:08 PM
Recommend's Joanne L.

Loan review

Joanne was amazing! She helped me get the lowest rate possible. I would highly recommend her.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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July 23, 2020 at 11:46 PM
Recommend's Joanne L.

Home mortg.

Officer was great... Loan underwriting required a bit too much information

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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July 01, 2020 at 4:32 PM
Recommend's Joanne L.

D Church 27271 Richview Court

I was very happy with Joanne and Elaine. They are professionals with strong customer service skills. they were available, knowledgeable and and responsive. The Portal was very user friendly and effective. Where FBC fell down was the final steps handled by the closing department. I made very clear my schedule and that I would be unavailable so I needed closing amounts so I could wire the money before I went out of town. I wound up getting the Closing Statement on a Friday afternoon at 3:00 with requirement to review and sign before 5 or closing would be postponed. Never saw the actual closing documents until at the closing table and there were errors that had to be corrected and some we could not correct.

Dennis's Tip: Demand to be provided all closing statements and closing documents 5 days before closing to allow time for review and correction if necessary. factor that into the schedule.

Conventional 15 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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June 25, 2020 at 12:35 PM
Recommend's Joanne L.

Terrific Refinancing Experience

Joanne is personable, smart, and professional and is available to answer ANY questions that you have. She was a pleasure to work with.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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June 12, 2020 at 8:52 PM

Do not recommend!!!

Thought lender was working for us to find the best possible deal but really was working for builder. When we searched for another lender who gave us better offer with a .5% lower interest rate and less money at closing. The builders lender then matched the offer but was cold when dealing with us. When asked why we did not get this offer the first time she said " I never said I would be the lowest" After saying she would match money to pay off at the last moment we had to pay off more on credit card when the other lender said we would not have to.

Joseph's Tip: Ask if getting the best possible deal and shop around to make sure.

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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June 10, 2020 at 1:11 PM
Recommend's Joanne L.

Best Ever

This was my second refinance with FBC through Joanne Carsillo. I was very supprised how easy Joanne is to work with, everything is online, we have spoken a few times and honestly if was a "fun" experience. Joanne is so easy to work with everything is spelled out and explained in detail. I can with out a doubt say that if you are looking to purchase or refinance and want a person that will get you the lowest interest rate and is a pleasure to work with call Joanne.

Conventional 30 Year Fixed South Carolina
Closed on time
Responds quickly
Loan met my needs

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June 10, 2020 at 11:59 AM
Recommend's Joanne L.

FOUNDERS TITLE

Susan Robinson - very professional.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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June 10, 2020 at 11:25 AM
Recommend's Joanne L.

Very Professional and Helpful

Ms. Carsillo did a great job assisting me with the purchase of my new home. She walked me through the process when i would get stuck on something. As i told her, she is a real STAR in her business.Couldn't have done it without her.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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May 01, 2020 at 12:54 PM
Recommend's Joanne L.

Joanne Carsillo was wonderful!

I would highly recommend Joanne! She was efficient, knowledgeable, attentive, and very easy to work with throughout the process.

Jumbo 5/1 Adjustable Rate Mortgage (ARM) Florida
Closed on time
Responds quickly
Loan met my needs

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May 01, 2020 at 12:53 PM
Recommend's Joanne L.

Joanne Carsillo was wonderful!

I would highly recommend Joanne! She was efficient, knowledgeable, attentive, and very easy to work with throughout the process.

Jumbo 5/1 Adjustable Rate Mortgage (ARM) Florida
Closed on time
Responds quickly
Loan met my needs

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April 29, 2020 at 8:39 AM
Recommend's Joanne L.

Isles of Collier Loan

Excellent, communicative and responsive throughout the process. The web site made it very easy to review and sign documents.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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April 09, 2020 at 9:48 AM
Recommend's Joanne L.

Simply Amazing

Joanne did an amazing job on my re-finance from beginning to end. She is simply the best.

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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April 01, 2020 at 11:36 AM
Recommend's Joanne L.

mortgage application

It took a while to get the documents together but in general all worked out well (not sure what exactly a review means)

Frank's Tip: Be aware of having your credit checked multiple times

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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January 13, 2020 at 1:44 AM
Recommend's Joanne L.

Great service

Very helpful and responsive

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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December 26, 2019 at 5:00 PM
Recommend's Joanne L.

Florida Seasonal Home Purchase

From beginning to closing the process was smooth and handled efficiently. I felt confident working with Joanne and the team at FBC Mortgage,LLC

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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December 26, 2019 at 3:23 PM
Recommend's Joanne L.

Outstanding

This was a very simple process thanks to Joanne for guiding us through the steps to achieve the best interest rate for our loan. We were treated with respect and the knowledge Joanne & team provided raised our confidence in their services.

Conventional 15 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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December 26, 2019 at 1:56 PM
Recommend's Joanne L.

Friendly and Professional

All the staff were very professional and efficient. Joanne Carsillo could not have been better. A few last minute issues were handle without incident and our closing could not have been smoother.

Richard's Tip: Ask for Joanne Carsillo

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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December 04, 2019 at 1:49 PM
Recommend's Joanne L.

Nice and easy

Joanne has gone out of her way a number of times I am not all that Computer literate and she had to take time to tell me how to get information to her along with signatures and initials. Also I never had a time that If perchance she missed my call she took more than 15 minutes to get back to me.She made the entire process manageable.

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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October 24, 2019 at 11:21 AM
Recommend's Joanne L.

FBC Review

Originally when we purchased our home at The Isles of Collier Preserve, we were working with FBC on a small mortgage. I was very unhappy with the customer service we were receiving and at the last moment we switched our loan to Wells Fargo. I was a little reluctant to deal with FBC initially on this loan - based upon our prior experience. However, Joanne lived up to every commitment she made to us. We were pleased with the overall experience.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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September 12, 2019 at 10:57 AM
Recommend's Joanne L.

Excellent Service.

Joanne is excellent and prompt with everything during my loan process. It went smooth and she answered all my questions quickly and thoroughly .

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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September 01, 2019 at 7:32 AM
Recommend's Joanne L.

Love FBC

Great people, great service! Love Joanne and her closing crew!

VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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August 21, 2019 at 10:49 AM
Recommend's Joanne L.

Cole / Davis

Joanne is the best. I have used her twice personally and she also did my sons mortage. Will continue to recommend her.

Royal's Tip: If there is another home in the Greenville / Anderson SC area I would strongly recomend that you do not use Adama and Associates. The appraisial for our home had to been revised several times. He came to the house twice, and the appraisial was still filled out incorrectly which cause delay in the closing which was no fault of FBC.

Conventional 30 Year Fixed South Carolina
Closed on time
Responds quickly
Loan met my needs

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August 08, 2019 at 2:28 PM
Recommend's Joanne L.

Mortage at Isles of Collier Preserve

Application to closing process

John's Tip: Have all documents ready, be patient with the process requirements and leave enough time to close

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

Share  
July 06, 2019 at 11:00 AM
Recommend's Joanne L.

5958 Haiti Dr.Naples FL.34113

Joanne was very helpful,finding a loan, and answering questions for us

Robert's Tip: Save monthly bank and financial statements before applying for a mortgage

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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July 05, 2019 at 7:12 PM

they were amazing!

The complete team was amazing. We all worked well together and got it done.

Jumbo 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

Share  
July 04, 2019 at 10:48 PM
Recommend's Joanne L.

Amazing team

The team worked really hard to help make the process go as smoothly as possible. Everyone work together to get the mortgage closed quickly.

Jumbo 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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