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Reviews for Joanne L. Carsillo
Amazing Experience
Joanne was absolutely amazing to work with! I needed a loan approval letter at a property and it was emailed to me within 10 minutes. Any email was responded to within an hour and on the rare occasion she didn't answer her phone I received a call back or text within minutes. No one does that today! She is an expert in her field, personable, was caring, understanding and held my had during a stressful underwriting process. It was like a friend helping me get a good deal and looked out for my best interest. She got everything done on time, my loan was very competitive and I recommend anyone looking for a loan to work with Joanne.
Jumbo Florida
Excellent Service
Joanne kept me updated and took all of my phone calls in stride. An great person to work with
Conventional 30 Year Fixed Florida
Great job
Joanne was great she made the entire process easy in a time that loans are not easy. Joanne stayed into her over the year we waited for the house to be built. And was able to save us a quarter point from the rate we locked in at.
Conventional 30 Year Fixed Florida
Joann was great
During this long process Joann worked very hard getting us the best rate possible. She was always there to answer all and any questions we had. Joann was always very responsive and always was in communication with us.
Joseph's Tip: Be patient ! Today's market is constantly changing
Conventional 30 Year Fixed Florida
Highly Recommend
Joanne Carsillo & her team were wonderful to work with, they were responsive, timely and helpful!
Conventional 30 Year Fixed Florida
Buyer
The entire team.did a.great job.getting this across the finish line.
Conventional 30 Year Fixed Florida
Consumer
Joanne Carsillo and Amanda Smith were excellent. They really helped streamline the process.
Antoinette's Tip: Provide all necessary documentation in the beginning of the process. It will save last minute headaches at the end.
Conventional 30 Year Fixed Florida
Thank you
A very pleasant experience! Thank you for always being there, answering calls, fast response and most of all your patience and knowledge of the industry.
Christine's Tip: Call Joanne for all of your mortgage needs.and refer friends and relatives. She is excellent!!
Conventional 30 Year Fixed Florida
Vacation Home Loan
Had a very positive experience working with FBC. Our loan officer, Joanne Carsillo, was fantastic.
Brian's Tip: Have all your paperwork handy (bank statements, tax returns, etc)
Jumbo 30 Year Fixed Florida
703 Fringe Tree Ct deland
very professional and responsive....great team led by Joanne Carsillo
Conventional 30 Year Fixed Florida
Excellent and Professional Service
Joanne was a pleasure to work with. Her professionalism and ability to service was a 10!
Conventional 15 Year Fixed Florida
Fantastic Service
In just a few words, Joanne was just fantastic. Her personal and professional approach to securing our was just fantastic!!!
Conventional 30 Year Fixed Florida
A Satisfied customer !
As a prior regional manager for a mortgage company, I was extremely impressed at Joanne’s knowledge, professionalism and ability to close our loan within 30 days. I would highly recommend Joanne and FBC to anyone seeking a mortgage.
Conventional 30 Year Fixed Florida
Knowledgeable and thorough
Joann was excellent at helping with our atypical income situation. She stayed on top of every single step of the process and made sure we stayed well in front of the deadlines to get to closing. We had an excellent experience.
Conventional Florida
Isles Home
Everything went smoothly except for unreasonable requests for verification by the underwriters. The FBC portal was extremely efficient and made the entire process easy to complete. Joanne was always available for guidance and support.
Earle's Tip: Income verification documents are key.
Conventional 30 Year Fixed Florida
refinance
Joanne is the ultimate pro!
Conventional Florida
Mortgage
FBC gave excellent advice to choose a 15 year conventional loan. Joanne was very responsive and available. The underwriting process seemed disorganized, required repeating the document download process and unlocking credit 3 times. I would have appreciated a time line at the beginning of the process, we were away on business travel twice near the closing and had to scramble to get the documents in when I returned home.
Paul's Tip: Realize if the closing is delayed (we had no appliances due to the pandemic), the entire document download may need to be entirely repeated every 8 weeks. Sometimes the request was for different documents, not just updated.
Conventional 15 Year Fixed Florida
Smooth as silk closing
Joanne was fabulous! She was on top of the process from start to finish. This was the smoothest closing I have ever had. I highly recommend Joanne and FBC Morgage.
Conventional 30 Year Fixed Florida
FBC Mortgage - Isles of Collier Preserve
The experience with FBC was very professional.
Richard's Tip: Regulations seemed to have changed since the banking crisis in 2008. Be prepared for laborious questions
Conventional 15 Year Fixed Florida
Stressful
Thank goodness for our loan officer, Joanne, who helped guide us through some last minute obstacles due to underwriting issues.
James's Tip: Make sure ALL documentation has been requested by underwriting well before your closing date!
Conventional 15 Year Fixed Florida
