FBC Mortgage, LLC

94% of customers would recommend FBC Mortgage, LLC

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Customer Reviews

4.8 of 5
6804 Reviews
Responsiveness 97%
Product met needs 99%
Competitive rate 97%
Real Estate Pro Reviews 128
December 12, 2018 at 12:09 PM

Good.

Overall it was a good process they were in communication with what I needed and if I had questions I didn’t hesitate to call them

Loan Officer
FHA Nevada
Branch: Las Vegas, NV
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December 12, 2018 at 10:31 AM
Recommend's Matt

Loan

The entire staff was very cordial, helpful and understanding. I would definitely recommend your Company. Steve, Matt and their entire staff deserve credit for the smooth processing of my loan.

Mary's Tip: I was completely satisfied and pleased. If you are new to the process FBC is the Mortgage company to go.

Loan Officer
FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Lake Mary, FL
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December 12, 2018 at 10:03 AM
Recommend's Tammy

AMAZING Loan Officer and TEAM!!

Tammy Brown and FBC Mortgage were amazing in helping me through the mortgage process! As a Realtor, I work with mortgage lenders everyday and the informative, patient, diligent manner in which Tammy and the team handled my personal transaction and the transactions for my clients is hands down THE BEST !

Loan Officer
Conventional 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs
Branch: Odessa, TX
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December 10, 2018 at 6:06 AM
Recommend's Kelly

Difficult But Worth the Challenge

It was a very paperwork intense challenge to develop this loan since the VA has apparently made it even tougher for veterans to receive a VA Loan, but the interest rate provided by FBC Mortgage and the zero down, made the extra effort worth the challenge.

John's Tip: If you are veteran and decide on a VA Loan, be prepared for an intense scrutiny of your personal and financial profile, which can only be satisfied with a lot of paperwork.

Loan Officer
VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Longwood, FL
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December 09, 2018 at 8:37 PM
Recommend's Keith

100

Yes all paperwork was discussed & reviewed through a phone call, and various emails.

Michael's Tip: Would highly recommend Keith Bice and Bice team, along with FBC Mortgage. The whole process was seamless, and the Bice Team where great ambassadors for the company.

Loan Officer
Conventional 15 Year Fixed Alabama
Closed on time
Responds quickly
Loan met my needs
Branch: Birmingham, AL
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December 09, 2018 at 1:58 PM

From Co- Costomers Joe & Teddi DeVita

Excellent Lender all around to have been our loan officers...Vert professional....

Joseph's Tip: make sure you coordinate closing with move out , move in date...so crucial

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Brandon, FL
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December 08, 2018 at 8:17 PM
Recommend's John

FBC Mortgage Review

Pros: John was very friendly and professional. His assistant, Alison Friend, was quite knowledgeable and responded to all questions in a timely manner. Cons: Overall experience wasn't as good as previous experiences with FBC. There was very little proactive communication after the initial set up and back office operations didn't set correct timing expectations of loan process (ex. told a 48 hour underwriting process which took 2 weeks before we heard next steps). Very little support in regards to interest rate movement.

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: New Smyrna Beach, FL
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December 08, 2018 at 6:49 PM
Recommend's Jonathan

My First Home

I was extremely nervous when I decided to buy a home. I have never made a purchase of this magnitude. Before I decided to build I called other banks and I really didn't feel helped throughout the process. I then decided to build a home and was referred to FBC. From my very first interaction I felt comfortable and confident that going with FBC was a great choice. Jonathan was very knowledgeable and the rest of the team guided me through the process. They truly made this a painless process. I would definitely recommend them to anyone looking to purchase a home.

Loan Officer
Conventional 30 Year Fixed Pennsylvania
Closed on time
Responds quickly
Loan met my needs
Branch: Pittsburgh, PA
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December 07, 2018 at 5:01 PM
Recommend's Kelly

Great Job, thanks!

Excellent experience with the entire process. Was kept informed at every step along the way. Questions were answered in a timely fashion. We would definitely recommend.

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Longwood, FL
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December 07, 2018 at 1:57 PM
Recommend's Matthew

Great Team

The whole team was quick to respond and organize everything needed to process my request for a home loan. I appreciate everything that was done to help me through he process and we are very happy to have a new home.

Loan Officer
FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Tampa, FL
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December 07, 2018 at 10:03 AM
Recommend's Keith

Wonderful Experience

Keith Bice and his team at FBC Mortgage were wonderful to work with. He and his team made the home buying experience so easy. They were always responsive and patient in explaining any questions I had. I cannot thank them enough for working with me on getting my new home!

Loan Officer
Conventional 30 Year Fixed Alabama
Closed on time
Responds quickly
Loan met my needs
Branch: Birmingham, AL
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December 06, 2018 at 10:15 PM
Recommend's Marcos

What a trial!

I have only minor issues with Marcos Rivera and Juan Arias, although they managed to lose or mis-request items on occasion. The real problem was with the nit-picking of the person(s) (unnamed) who had to approve the loan. Some of the material they requested was absurd. Why would anyone be concerned with a $50 balance on a credit card (having paid entire owed amount every month for years!) when evaluating our suitability for a $450,000 loan? The whole process started in August 2018 and did not get completed until 4pm the afternoon before closing at 11 am the next morning! It took so long the credit checks and paperwork had to be resubmitted several times. Why? We were assured several times that our income and credit worthiness was not in question. Sadly, we were practically forced to use FBC by the lender. A $30 K credit towards upgrades was dependent on our choosing FBC or one of two other mortgage companies. The builder did not tell us about the other companies until we complained about FBC more than two months into the mortgage process.

Alan's Tip: Pay cash!

Lender Response
We apologize for any inconvenience you may have encountered with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. Due to the complex nature of your loan program, all lenders are required to source funds that go to the closing table. If you transfer money around to various accounts before the loan closing, you will always be asked by our Underwriting team to source the origination of the funds. This is standard lending procedure.
Loan Officer
Jumbo 5/1 Adjustable Rate Mortgage (ARM) Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Coconut Creek, FL
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December 06, 2018 at 9:33 PM
Recommend's Scott

Easy Process

Scott Fosgate and team (Alexis Ritchie and Connie Reeves) were a pleasure to work! I especially liked their online portal to share and upload documents (it was a better process than my last loan with Wells Fargo!).

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Orlando, FL
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December 06, 2018 at 7:03 PM
Recommend's Molly

First Time Homeowner Jitters

I dragged my feet a very long time about making this purchase commitment. My Dad recently transitioned to the final stage of Alzheimer's and Dementia and desire to be closer to my family overcame all my procrastination. On October 11 I filled out the loan application for a brand new Maronda Home and on November 30 I had the keys to my 1st and brand new house! Timing was critical to make this process and endeavor successful and Molly Colby and Carolina Ortega exceeded my or anyone's expectations. They helped me do this in less than 60 days!!!!!! It helped that I was prompt to answer requests for documentation but this blessing is attributed to my blind faith in God, Maronda Homes and FBC Mortgage. My Dad and Mom and my entire family are truly greatful - THANK YOU

Iliana's Tip: Be transparent with your financial background, prompt to respond to documentation and ask questions

Loan Officer
FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Builder Division
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December 06, 2018 at 9:28 AM
Recommend's Gordon

Evaluation of loan process

Outstanding customer service provided by Gordon Palmieri and the FBC Team.....

Loan Officer
Conventional 5/1 Adjustable Rate Mortgage (ARM) Georgia
Closed on time
Responds quickly
Loan met my needs
Branch: Atlanta, GA
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