FBC Mortgage, LLC

95% of customers would recommend FBC Mortgage, LLC

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Customer Reviews

4.8 of 5
8740 Reviews
Responsiveness 97%
Product met needs 99%
Competitive rate 97%
Real Estate Pro Reviews 132
December 29, 2018 at 12:14 AM

Average Experience

My husband and I are first time homebuyers, and were completely sold on partnering with FBC after speaking with Scott Fosgate - He is phenomenal. Then we got assigned to our Officer, Alexis. While she was nice, I could sense irritation every once in a while with my questions. As a first time buyer, questions are inevitable and I would never assume the answer to a question with something like this. As we continued on, we continued to hit some bumps in the road. Our Processor repeatedly requested information I had already submitted. I would also send a list of questions in bullet point form, and would only get one sentence responses that didnt answer anything. Overall, the team could really work on basic grammar and professionalism in their emails -- If I can take the time to review what I write before sending, they can, too. It sounds like a petty complaint, but it means a lot when you receive meaningful and well-written responses as a Consumer.

Carolyn's Tip: Ask every question that comes to mind. It is their job to help, whether they like it or not.

Lender Response
We apologize for any inconvenience you may have encountered with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. We understand that new home buyers will have many questions, and our loan officer should have more than one answer responses. Also, if there was a duplicate request for documents, we regret any miscommunication that may have occurred. We will use this experience as a training opportunity for our company.
FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Orlando, FL
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December 28, 2018 at 8:36 PM

Good experience

We were first buyers. Our loan officer was patient and very helpful throughout the process. She was patient and prompt. Thanks for the experience and we will recommend FBC mortgage.

Conventional 30 Year Fixed Ohio
Responds quickly

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December 28, 2018 at 4:45 PM

A Great Lender

I have bought several homes in the past. FBC Mortgage was the easiest to work with lender that I have ever dealt with. They stayed on top of everything that was needed for the closing. Since I was driving from Nebraska to Florida for the closing they made sure that I had all the information I needed for a timely and successful closing. Thank you FBC!

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Orlando, FL
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December 27, 2018 at 11:16 PM

Thank you

Thank you so much tammy brown for being there for us and making this loan so easy for us

Loan Officer
FHA Texas
Branch: Odessa, TX
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Real Estate Professional
December 27, 2018 at 7:25 PM

Fantastic Service!

Lisa had a tight timeline to get her borrower to close quickly. She was on top of everything, always available, and her daily timeline updates kept us all organized. This doesn't happen with many lenders!

Loan Officer
FHA Florida
Branch: Tampa, FL
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December 27, 2018 at 5:03 PM
Recommend's Matt

Best in the business

Matt Andre with FBC was very helpful during the loan process. Matt went above and beyond to help me understand and make me comfortable with the entire process. I am glad I went with Matt and FBC mortgage and would highly recommend them. Thank you

Jason's Tip: Trust the process. It can get stressful but it will get finished and it is worth it.

Loan Officer
Other Other Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Lake Mary, FL
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December 27, 2018 at 4:19 PM
Recommend's Jacquelyn

Awesome Loan Officer

Jackie was awesome to work with. Would highly recommend her to others.

Loan Officer
Conventional 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs
Branch: Plano, TX
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December 27, 2018 at 1:27 PM
Recommend's Samuel

Easy Peezy

Sam made the process as painless as possible and was quick to redpond to any questions we had! Highly recommended!

Jennifer's Tip: Ask questions and Sam will respond!

Loan Officer
Conventional 30 Year Fixed Connecticut
Closed on time
Responds quickly
Loan met my needs

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December 27, 2018 at 1:01 PM
Recommend's Debra

Great

Debra was great. She helped us so much and answered any questions we had. She clearifed things for us and surely made us feel like she truly cared.

Loan Officer
FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Builder Division
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December 27, 2018 at 12:20 PM
Recommend's Lee

Made it easy

Lee made the process as easy as possible. Very professional and always returned calls promptly

Loan Officer
Conventional 30 Year Fixed South Carolina
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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December 27, 2018 at 12:03 PM
Recommend's Miguel

Loving my new Home

I loved the fact that the Loan Officer Miguel Castro keep me informed with every step that was made. He was so wonderful to work with & he helped make me dream come true

Loan Officer
FHA 30 Year Fixed Nevada
Closed on time
Responds quickly
Loan met my needs
Branch: Las Vegas, NV
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December 27, 2018 at 12:00 PM
Recommend's Scott

Hewes Loan

The Stinson team did a fantastic job at providing me with accurate information throughout every step of the process. My questions were generally answered in a timely manner and Ashley provided great customer service skills when discussing my options. He really went above and beyond to make me feel comfortable. This was my first time buying a home and if it wasn’t for him I would have never even considered moving forward. I’ve talked to multiple different lenders and they were all missing someone like him. I just wanted to give a personal shout out to him because I know I probably wasn’t always the easiest to handle! The whole team did a great job with the process. Also, it appeared Scott stayed very late the day before closing to finish the closing disclosure. Not many people would do that and it really meant a lot I gave four stars instead of three because of a few reasons I outlined below •The website never showed accurate information on where my loan process was or what the loan amount was. This led me to constantly be asking Ashley or Donna what is the status which in turn probably caused them to step away from their work to answer a simple question. I believe that should be improved if possible to increase productivity. •Towards the end it seemed very hectic and rushed and was a very stressful last couple of days before closing. Their was little to no information on what was actually happening or if we were going to be approved. I don’t generally like vague answers because I didn’t want to get my hopes up only to be crushed at the last second. Thankfully Fbc pulled through at the end. •I’m not sure if this was provided on the form or not but something that I was really struggling with was getting the bank statements. It was the middle of the month and Bank of America doesn’t produce statements on demand so I had to use their self service which one of my accounts was not showing the account number. I had no idea what Donna was talking about when she said she seen the account number on one but it the other (it was only the last 4 digits). When that form is sent out in the future with the list of items needed I believe it should clearly state the account number must be attached (if it doesn’t already) Those are just my suggestions based off my experiences. Overall this was near perfect service and again I appreciate all the help the Stinson team provided me!!

Loan Officer
FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Winter Garden, FL
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December 27, 2018 at 11:35 AM

Excellent service

Due to some extenuating circumstances, the loan was processed rather quickly. I’m very grateful for the fact that it was.

Other 5/1 Adjustable Rate Mortgage (ARM) Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Orlando, FL
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December 27, 2018 at 11:35 AM

Excellent service

Due to some extenuating circumstances, the loan was processed rather quickly. I’m very grateful for the fact that it was.

Other 5/1 Adjustable Rate Mortgage (ARM) Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Orlando, FL
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December 21, 2018 at 11:18 PM
Recommend's Stormie

So easy!

Stormie was great! She answered all questions and addressed any concerns quickly. Hopefully wont be moving again anytime soon, but will definitely be calling Stormie if I do!

Loan Officer
VA 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs
Branch: Odessa, TX
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