FBC Mortgage, LLC

94% of customers would recommend FBC Mortgage, LLC

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Customer Reviews

4.8 of 5
6804 Reviews
Responsiveness 97%
Product met needs 99%
Competitive rate 97%
Real Estate Pro Reviews 128
December 17, 2018 at 5:27 PM
Recommend's Wes

Awesome Team, FBC Mortgage!

Wes and his team made the whole process smooth and easy. He walked us through every stage of process all the way up to signing docs. He was always readily available by phone or email to answer any question we had. So helpful and informative I recommend him and FBC Mortgage to anyone looking to make a home purchase. I'll certainly be using them the next time I purchase a home.

Loan Officer
Conventional 30 Year Fixed Nevada
Closed on time
Responds quickly
Loan met my needs
Branch: Las Vegas, NV
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December 17, 2018 at 4:53 PM
Recommend's Kelly

Hooray for Kelly!

Despite a lot of tense situations, Kelly stayed pleasant and very helpful throughout our closing process. We made it to closing on time thanks to her hard work.

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Orlando, FL
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December 17, 2018 at 3:49 PM
Recommend's Bonnie

4123 Calgary Way

Bonnie was very helpful during the process as was Cammy. They both did a excellent job for me.

Loan Officer
Conventional 15 Year Fixed Kentucky
Responds quickly
Loan met my needs
Branch: Louisville, KY
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December 17, 2018 at 12:30 PM
Recommend's Debra

FBC Mortgage

Debra Clark and all the employees associated with FBC Mortgage are phenomenal. If I had a question or was in need of information, they are Johnny on the spot. The ladies are so well informed and courteous. Highly recommend FBC Mortgage and Ms. Debra Clark.

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Builder Division
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December 17, 2018 at 10:45 AM
Recommend's Matt

Great Team

Very knowledgeable, diligent with replies to questions and delivering information. Excellent service and communication. Kept me posted on the progress of my application all the time. It was a pleasure having them walking me through this process. The capability of using their web page for managing e-documents was superb. A great experience!

Loan Officer
Conventional 30 Year Fixed Florida
Responds quickly
Loan met my needs
Branch: Lake Mary, FL
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December 15, 2018 at 8:20 AM
Recommend's John

Great Exoerience!

FBC Mortgage worked with us very diligently in closing our Dream New Smyrna Beach Home! They went the extra mile to make everything go smoothly. My husband and I couldn’t be more pleased with the professionalism and genuine interest they took in us and our new home. We can’t wait to be permanent NSB folks!!!

William's Tip: If you need a mortgage company to work with...contact FBC.

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: New Smyrna Beach, FL
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December 14, 2018 at 4:52 PM
Recommend's Bambi

Bambi Wiggins Review

Overall it was a great process with Bambi Wiggins and FBC. They made the process as easy as possible and informed me of options and what needed to be done and when it was required. Good job Bambi!!

Jason's Tip: The only helpful tip that I can advise on is estimated monthly payment and closing cost. When they estimated my monthly cost it was $1400 and when all was said and done my final monthly payment was $1650. So that was a little shock but understand it is due to insurance and taxes. The second is closing cost amount.

Lender Response
We apologize for any inconvenience you may have encountered with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. Due to the complex nature of your loan program, the payment can increase due to changes in rates, taxes and insurance. All fees and costs are disclosed throughout the loan process by your loan officer. We will use this experience as a training opportunity for our company.
Loan Officer
Conventional 30 Year Fixed Indiana
Closed on time
Responds quickly
Loan met my needs
Branch: Louisville, KY
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December 14, 2018 at 4:50 PM

Excellent!

Great experience overall . . . highly recommended

Loan Officer
Conventional Florida
Branch: New Smyrna Beach, FL
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December 14, 2018 at 7:35 AM
Recommend's Bobby

FBC is great

We are very happy with the service we received at FBC. Bobby kept us informed of all processes during our approvals. He was always available for questions. We were very happy to meet him at the closing

Bobby's Tip: Bobby is a true professional and he will be suggested to anyone interested in buying our former home.

Loan Officer
Conventional 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs
Branch: Magnolia, TX
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December 13, 2018 at 9:53 PM
Recommend's Matt

Excellent

Exceptional customer service answered every question I had.

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Lake Mary, FL
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December 13, 2018 at 9:43 AM
Recommend's Kristen

Kristen review

Very helpful and always answered my questions in a timely manner. Even after hours!!

Loan Officer
FHA 30 Year Fixed Oklahoma
Closed on time
Responds quickly
Loan met my needs
Branch: Jenks, OK
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December 13, 2018 at 7:52 AM

Worked on getting you the loan

FBC mortgage will work very hard in getting you in a mortgage loan. I have referred a friend already that has pre qualifyed.

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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December 12, 2018 at 2:48 PM
Recommend's Jeff

Very Professional and Easy Closing

The whole office is very professional and helpful in getting your loan closed. They are happy to answer any questions you may have. Very smooth process! Thank you Jeff and Alice for your professionalism.

Stuart's Tip: Use FBC Mortgage!

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Merritt Island, FL
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December 12, 2018 at 12:56 PM
Recommend's Marcos

Felicia Svaighert

Marc, Marcos, and Canice Cannales was awesome to work with. Had the opportunity to speak to all of them. It was evident that the team wanted to meet our expectations and have us in our home. Every time we spoke you can tell she was doing everything she can to ensure closing was successful. She was positive and very energetic even though we didn't initially close on time. She knew what our needs were and she was always timely with her communication. Whether it was a phone call or email there was no delay from her.

Felicia's Tip: Have everyone communicate at the level of Canice Cannales and that would be a great help to future clients.

Loan Officer
FHA 30 Year Fixed Florida
Responds quickly
Loan met my needs
Branch: Coconut Creek, FL
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December 12, 2018 at 12:28 PM
Recommend's Matt

Kissimmee

Overall, a pleasant experience. To ease the process, return to FBC the information requested. Your expedited return makes their job easier, even though, you feel it's over-redundant.

Jon's Tip: Return the info asap.

Loan Officer
VA 30 Year Fixed Florida
Responds quickly
Loan met my needs
Branch: Lake Mary, FL
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