FBC Mortgage, LLC

94% of customers would recommend FBC Mortgage, LLC

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Customer Reviews

4.8 of 5
6581 Reviews
Responsiveness 97%
Product met needs 99%
Competitive rate 97%
Real Estate Pro Reviews 127
January 09, 2019 at 1:18 PM
Recommend's Wes

Unsurpassed knowledge, dedication, attention and commitment

I dont have words to express my gratitude to Wes and his commitment to my loan. I honestly felt like I was his only client. Having Wes in control of this process made it seamless and stress free.

Loan Officer
FHA 30 Year Fixed Nevada
Closed on time
Responds quickly
Loan met my needs
Branch: Las Vegas, NV
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January 09, 2019 at 11:46 AM
Recommend's Jacquelyn

Refi

Jacquelyn made this easy and stress free the entire process. She was always a phone call away if I needed her...

Loan Officer
Conventional 30 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs
Branch: Plano, TX
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January 08, 2019 at 4:14 PM

Keith Bice did a great job!!

We are very happy with Keith Bice and his team!! Melissa and I are very happy we went with FBC mortgage!

Rodney's Tip: Great job FBC mortgage!!

Loan Officer
Conventional 30 Year Fixed Alabama
Closed on time
Responds quickly
Loan met my needs
Branch: Birmingham, AL
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January 07, 2019 at 7:12 PM
Recommend's Matt

New Build FL

Easy process and closed on time.

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Lake Mary, FL
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January 06, 2019 at 9:25 AM
Recommend's Marci

Knowledgeable and professional

This was my first mortgage experience and selected Marci because of her professionalism and the way she educated me every step of the way. Marci was thorough, provided options, prompt in responding and always friendly. It was a great experience working with her and FBC!

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Orlando, FL
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January 05, 2019 at 4:44 PM
Recommend's Brian

FBC Mortgage and Brian Foose are the absolute Best‼️‼️

I was referred to Mr. Foose by my Terrific Realtor Kate Shields and Brian did an amazing job helping me get everything I needed together for the underwriter in order to get approved and be able to buy my dream home and he was very patient and explained everything clearly and simply so I could easily understand every step in the long process; that was at times confusing to me. Brian is a wonderfully thoughtful and considerate person; I'm very glad I was lucky enough to be referred to him and FBC they're a great Lender to work with‼️😁😁👍⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Tracey's Tip: Look no further than FBC and if you can get in touch with Brian Foose‼️👍😁

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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January 04, 2019 at 8:34 PM
Recommend's Jeff

FBC/Jeff Duncan

Jeff is extremely professional and competent. This is the second loan he has secured for me. I would definitely work with him again and highly recommend him. He is excellent!

KAREN's Tip: Get your documentation in right away for a speedy review and approval.

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Merritt Island, FL
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Real Estate Professional
January 04, 2019 at 11:38 AM

A pleasure to work with!

As both a Realtor and a first-time homebuyer, I can say that working with Jeni and her entire team was an absolute pleasure. Team Pitcher worked around the clock to close out a loan for me in 21 days during the month of December! The level of care and attentiveness to the deal makes all the difference when purchasing a home and Jeni made sure everything was handled properly throughout the process.

Loan Officer
Conventional Florida
Branch: Orlando, FL
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January 03, 2019 at 9:31 PM
Recommend's Donna

Excellent!

Everything was well done with FBC team and Donna. A little hard to reach them on line but they would let you know everything you need to know via email. Thank you for all your help!

Kerry's Tip: Follow their tips and advices.

Loan Officer
FHA 30 Year Fixed Florida
Closed on time
Loan met my needs
Branch: Builder Division
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January 03, 2019 at 9:44 AM
Recommend's Matthew

MY OPINION

THE PEOPLE I WORKED WITH WERE ABSOLUTELY GREAT PEOPLE. BUT MY OPINION IS THAT AS A CLIENT I DID TO MUCH WORK FOR THIS HOUSE. I FEEL THAT I SHOULDN'T HAVE TO DO SO MUCH WORK AS FAR AS PAPERWORK AND GETTING INFORMATION FROM OTHER STATES AND SO FORTH. I FEEL LIKE I WAS STRESSED IN THIS PROCESS

Marisol's Tip: IF YOU CAN WORK WITH THEM MORE..AND GIVE CLIENTS LESS STRESS

Lender Response
We apologize for any inconvenience you may have encountered with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. Due to the complex nature of your loan program, we are required to ask for many documents that are submitted to multiple levels. If there was a duplicate request, we regret any miscommunication. We will use this experience as a training opportunity for our company.
Loan Officer
FHA 30 Year Fixed Florida
Responds quickly
Loan met my needs
Branch: Tampa, FL
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January 02, 2019 at 6:49 PM
Recommend's Jonathan

New Home

Loan officers were efficient and the process ran smoothly. Any calls with questions were returned in a timely manner.

Loan Officer
Conventional 30 Year Fixed Pennsylvania
Closed on time
Responds quickly
Loan met my needs
Branch: Pittsburgh, PA
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January 02, 2019 at 4:22 PM
Recommend's John

New Year's Eve Closing!

John, As I reflect on the loan process, I felt a bit compelled to write a message to you. You have a wonderful team of folks. They are all very knowledgeable and I had no issues with anyone on the team but the final few days of closing preparation were rather hard. I know this can be the case as everyone straps on their boots and proceeds to action all items not yet resolved. And add the additional pressure of end of year on both sides and it can be stressful. I had mentioned several times that the EOY was my busiest time of the year and I was hopeful to remove any hurdles prior to the Christmas holiday as I did not know how available I could make myself. I thought we were fine and ready to close until the final week’s requests. I wanted to share a few concerns with you in hopes it might help others and make your team that much stronger Once the “we are in processing” video is emailed, things tend to go quiet while the team works on “processing.” We expect some document requests after underwriting but underwriting happens later in the cycle so perhaps reaching out to your client every 2-3 days during processing would be helpful to provide a status of what is happening. It felt like everyone had gone silent. I do realize I am someone who regularly wants to know what to expect and what is happening while others probably prefer to avoid a lot of involvement. Anyway, we received requests for documents and supplied that information during the underwriting phase and prior to that. The final week before closing, we received numerous data requests that were challenging to provide as the end of the year is my busiest time of the year! Documents were sent via email and there were few confirmations that items had been received. I did not use the portal for this process which was my fault. It just seemed more time consuming to go out to the portal to upload items. Much of the personal finance information is confidential so knowing it was received by those requesting it was critical for me. There were many emails where I asked if attachments had been received. I think this is just good follow-up and allowed me to fully remove the emails from my email files. There were email requests that would be fulfilled and then the next day more items would surface. I believe that 1) ask for what is needed clearly and not the wrong time periods or wrong account numbers 2) acknowledge receipt of requested items and next steps with the information provided would be of great value. 3) Also, being able to send what is needed in a thorough comprehensive email would be beneficial. Receiving numerous emails with different requests becomes hard to manage and stay current when focused on current work tasks rather than focused on closing documents. Going back and forth between Loan documents and work was overwhelming the final week before Closing. Not everyone is on internet explorer or chrome etc. and so some files are not as easily converted to accessible status. As you are well aware, this is sensitive data and Banks and CUs are keeping these items more secure and not easily transferrable. I was taken aback by the assumption that my file conversion difficulty was my own doing. I work in an IT advisory firm and even though I work in Consulting Operations, I have knowledge of system capabilities and saving documents. The security of documentation and privacy concerns would not allow me to offer someone my password to retrieve and search within my internal banking sites. This is a violation of my employment agreement since I am using Gartner Property. I would suggest this not be offered as a solution in the future as it could be seen as a breach of ethics. Just my two cents. Finally, we were told a FED Ex would be to us on Saturday and we needed to sign with a notary and return by the closing date on 12/31(Monday). We waited hours on Saturday and there was no Fed Ex received. In fact we learned it had not been sent. We spent much of Saturday awaiting the documents and locating a Notary on a Holiday weekend. After several emails and phone calls, we were told that a mobile Notary was arranged for Monday afternoon. She brought the documents, we signed, and she notarized and scanned back to the Title Company. This should have been the process all-along! Up until the final week, everything had gone pretty smoothly so the intensity of the last week is still with me. Perhaps there is a way to get to underwriting sooner? Anyway, thank you for all the hard work! We do appreciate the last hour gymnastics! Tonya and Carla were excellent and perhaps the remote closing and activities just need to be better developed!  Patti Willson Medlin.

Michael's Tip: See comments above

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: New Smyrna Beach, FL
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January 02, 2019 at 4:06 PM
Recommend's Jorge

Thank you for all your help through this process!

Being a new home owner has been a little stressful, but the loan process with George, Anna Decembre and Elaine Thomas was very easy! George was very detailed explaining the best options for us, and getting to the point. The closing process was a bliss, we also decided to use FBC Homeowners Insurance services, because it was not only the best quote provided, but the easiest way to do it.

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Builder Division
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January 02, 2019 at 2:25 PM
Recommend's Jorge

New Home Owner

Jorge was great. He took time out to answer all my questions and gave me great solutions. Anna was super great as well. Rolando was fantastic too. Everyone was super helpful.

Diannia's Tip: Ask all the questions you have the more informed you are the better.

Loan Officer
FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Coconut Creek, FL
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January 02, 2019 at 1:49 PM
Recommend's Matt

Excellent

Everyone I have encountered was exceptional! From the first phone call to the signing of the papers superb. Kudos!

Loan Officer
FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Lake Mary, FL
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