Top Loan Officers for FBC Mortgage, LLC
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Reviews for FBC Mortgage, LLC
Severly Dissatisfied
My experience with the mortgage process with FBC was horrible. My Loan Officer, Quinta Outridge, was terrible. She cause me to not get registered with OHFA (Ohio Housing Finance Assoc) in a timely manner therefore causing my interest rate to go from 4.625% to 5% resulting in a $56 increase in my mortgage payment. I believe worst of all she would never take responsibility for her actions. I would bring my concerns to her attention and she would direct the blame back to me. FBC as a whole may be a good company but with workers on the frontline making mistakes that are costly that puts a blemish on the whole company. I could go into more detail but what I have stated is enough to explain my dissatisfaction with my experience with FBC.
Tina's Tip: From the testimonials I have read, FBC does pretty good with Florida residents. However, if you live in Ohio, I would choose another lender. They were not familiar with Ohio grants at all which resulted in me paying a higher rate than what was quoted to me. My monthly mortgage went from $1311 to $1367. I paid the price and I don't want to see anyone else in Ohio go through what I went through.
Lender Response
We apologize for any inconvenience you may have encountered with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. Due to the nature of your loan program, we regret this miscommunication. We will use this experience as a training opportunity for our company.FHA 30 Year Fixed Ohio
Great job.. again!!
This is my third mortgage through FBC, and undoubtedly the most problematic. Despite all of the problems, everything went as planned, largely due to the efforts of Emily Gosche and the rest of the FBC team. We couldn't be happier with FBC and will continue to use them for future transactions.
Conventional 30 Year Fixed Florida
Sam Davis
Honest, Consistant Great Communication. 2 new home Loans, couldn't be happier.
Loan Officer
Jumbo 30 Year Fixed Alabama
Absolutely wonderful
Kelly, Yvette, and Christine were amazing! Always there to answer questions and quickly respond as well. Made the process much easier.
Amanda's Tip: Do your due diligence. Prepare and ask any questions you have.
Loan Officer
FHA 30 Year Fixed Florida
Tammy Homonek
Excellent loan officer! I've never been through this process and she was very efficient and very helpful. She was there every minute of the journey. She made the process seem very easy.
FHA 30 Year Fixed Georgia
Tammy Homonek
Excellent loan officer! I've never been through this process and she was very efficient and very helpful. She was there every minute of the journey. She made the process seem very easy.
FHA 30 Year Fixed Georgia
1091 Somerset Lane
These guys are great. This is the second house we have bought through them.
Terry's Tip: Highly recommended
Conventional 15 Year Fixed Alabama
Excellent Service
I was pleased with their service. this was the first time I used a mortgage company and they did a great job!
Loan Officer
Conventional 30 Year Fixed Florida
Great rates
Chelsea was great in answering all our questions as first time home buyers and the rate was great!
Conventional 30 Year Fixed Washington
Quick with responses!
Bambi was great to work with and very patient with me and my questions! I appreciate her knowledge and making my experience a great one!
Loan Officer
Conventional 30 Year Fixed Kentucky
WWW
Wonderful experience. Originally had mortgage through another company who dropped the ball last minute and caused chaos. The process with Matt and FBC was fast, efficient and easy. I would highly recommend.
Loan Officer
FHA 30 Year Fixed Florida
Review of Lender, Loan Officer and Processors
Matt Andre, Steve Davenport, Nicholas and Team were professional and provided outstanding service
Loan Officer
Conventional 30 Year Fixed Florida
Final Disclosure
I would give the copy of the final disclosure at least the day before, not the day of the closing. For client to have time to discussed any questions with the loan officer. I was given my final disclosure when I was at the title company.
Lender Response
We apologize for any inconvenience you may have encountered with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. We will use this experience as a training opportunity for our companyLoan Officer
FHA 30 Year Fixed Florida
Jay was phenomenal
The loan process today is not what it was back in the era of the no doc loans. Jay was always available to me and did everything he promised. On one occasion, he called me to assure me that everything was going well, as if he knew I needed the encouragement. Knowing that he was the one in charge of getting my loan done, was a major source of comfort to me. I heartily recommend him to anyone needing to have a loan done.
Marie's Tip: Don't take any request for information, personally, there is a process that is required, in order to approve your loan.
Loan Officer
FHA 30 Year Fixed Florida
Excellent service
Scott's team is very professional, knowledgeable and a pleasure to work with. Their response time is quick and friendly. My loan processor was great and really knows her job! She is an asset to the company. I would definitely recommend them.
Conventional 30 Year Fixed Florida
