FBC Mortgage, LLC

95% of customers would recommend FBC Mortgage, LLC

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Customer Reviews

4.8 of 5
13811 Reviews
Responsiveness 97%
Product met needs 99%
Competitive rate 97%
Real Estate Pro Reviews 175
May 11, 2017 at 7:33 AM

Consumer

Dedicated staff who answered every question and walked us through the process professionally

Charles's Tip: Don't hesitate to ask questions or ask for help

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Orlando, FL
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May 11, 2017 at 6:38 AM
Recommend's Christine

Exceptional service

Christine Heath and her team did exceptional job with our mortgage, updates throughout the process.

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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May 10, 2017 at 5:02 PM

AWESOME EXPERIENCE WITH FBC MORTGAGE and YVETTE PICARD

Yvette Picard is absolutely AWESOME! She was very informative and walked me through step by step! She was honest up front with me and I appreciated that because it lowered the stress I was anticipating. She is AWESOMENESS and will always be considered a part of my family! Love her!!!

Ricky's Tip: Best LOAN OFFICER ever!

VA 30 Year Fixed Alabama
Closed on time
Responds quickly
Loan met my needs

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May 10, 2017 at 3:54 PM

Stressful experience

This is not totally on Lynn and the other ladies in loop but as whole this was a very unprofessional organization. They kept requesting documents right up to closing. The most stressful part was receiving an email the day before closing asking for my divorce papers from 15 years ago. Originally they indicated this was needed to provide my ex-wife did not receive any of proceeds from my home sale in 2016. I already provided the sales disclosure so they could see I was single when the house was sold. They also had 3 years of tax returns and a credit report. Now they state they need to prove there are no minor children that I'm supporting. The problem with this is I did not have the documents they are stored in a POSITION. So had no way to get them and also working the whole day. This would stop the closing and I went to bed not sure if the closing would happen. Not a good feeling. It turned out to be okay but will not recommend this company to friends and family.

Leaurenza's Tip: Expect the unexpected.

Lender Response
We apologize for any inconvenience you may have encountered with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. Due to the complex nature of your loan program, we are required to ask for many documents that are submitted to multiple levels. If there was a duplicate request, we regret anymiscommunication. We will use this experience as a training opportunity for our company.
Conventional 15 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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May 10, 2017 at 1:36 PM

Excellent customer service!

It was an awesome experience to work with them. No hesitation that they're very professional. They were available all the time (Almost 24hrs) to provide and clarify any doubt. I won't get tired to recommend them for a future properties buyers that requires a loan.

Gabriele's Tip: None. All good, really! =)

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Coconut Creek, FL
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May 10, 2017 at 11:45 AM

Simply wonderful!

Karen helped us every step of the way. I always knew I could reach out to her anytime I needed something. Be it clarification or guidance! Made the home buying experience as painless as possible!

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Tampa, FL
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May 10, 2017 at 11:31 AM
Recommend's Barbara

Amazing

Barbara Dini.is a true professional. She was available to answer my many questions and made my home buying experience a joy. She is friendly, kind and I will refer her & FBC to anyone who is looking to purchase a home! Thank you Barb & FBC

Loan Officer
FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Longwood, FL
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May 10, 2017 at 9:13 AM

Hard Work

Mr. Eric Dubose and Ms. Laura Anderson done an amazing job helping me through my loan process. I am a first time home buyer and their hard work & determination help me through a lot.

Shamelle's Tip: Be prepared

FHA 30 Year Fixed Georgia
Closed on time
Responds quickly
Loan met my needs

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May 08, 2017 at 10:42 PM

Home Loan

Ana Maria was very professional at all times and very responsive to all my e-mails. She made the process done in time. I will recommend her and use her myself again as well in the near future!

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Tampa, FL
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May 08, 2017 at 7:58 PM
Recommend's Matthew

The best

The FBC mortgage was a wonderful company to work with. They worked on my schedule and very cooperative. Thank you

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Tampa, FL
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May 08, 2017 at 7:14 PM

Wonderful service from David Snetsinger and associates

I worked with David of FBC Mortgage to purchase my first home in March-April of 2017. David made the process very simple and straightforward and I did not hesitate to ask any questions to which David had all of the answers. I would highly recommend David and his associates to anyone interested in purchasing a home because it could not have been a smoother or faster process.

Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Jupiter, FL
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May 08, 2017 at 10:12 AM

First Time Homebuyer

As a first time homebuyer, the whole purchasing a home process was a bit intimidating and overwhelming, but Scott Carter, Scott Conely & Lisa Kenneally and the rest of team were so helpful. They walked me through everything and the loan process was super smooth. The team followed up with me when items were missing, they were always available to answer questions and were VERY RESPONSIVE to emails and/or phone calls. I felt like a priority and was always confident I was in good hands. If you are ever in the market for a home this the place to go!!! I would recommend Scott Carter and his Team to anyone.

FHA Florida
Responds quickly
Loan met my needs

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May 07, 2017 at 6:50 PM
Recommend's Mike

Mobery

Mike Bedell with FBC mortgage was great. He always took time to answer my questions big or small in great detail. I truly appreciate all the hard him and his dedicated to getting me to the finish line (My closing)!

Loan Officer
FHA NorthCarolina
Closed on time
Responds quickly
Loan met my needs

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May 07, 2017 at 1:45 PM
Recommend's Sam

Great guy to work with.

Sam has done mortgages on both of homes and recently a jumbo mortgage for my dad. He is extremely thorough and courteous. Sam explained everything I needed and then gave me multiple options that would fit my budget. I cannot recommend Sam and his team enough.

Ryan's Tip: Doing a credit check before looking for a mortgage is a must. You will always find old and incorrect info on your report that is been pulling your score down. Ideally you should do this 3-6 months before you need a mortgage.

Loan Officer
FHA 30 Year Fixed Alabama
Closed on time
Responds quickly
Loan met my needs
Branch: Birmingham, AL
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May 06, 2017 at 3:48 PM
Recommend's Steve

adequate

Steve Koller and his assistant, Laura Carver, were very helpful in our selection of type of loan,duration, and the loan amount. Additionally, the required paperwork was provided on a timely basis, and copies of pertinent documents were made available.

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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