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Reviews for Steve Koller
Awesome!!!!
Absolutely the best service with a mortgage lender I have ever experienced!!!
Conventional 30 Year Fixed Florida
The best experience ever!!
Working with Steve Koller was an amazing experience. Not only is Steve an expert in this field, he is totally dedicated to his customers. Steve spent countless hours with me, explaining everything, helping me determine what I could afford and being an ever-present source of support through every step of this process. He provides an exemplary level of expertise and customer support.
Penelope's Tip: The best tip is to work with Steve Koller!
Conventional 30 Year Fixed Florida
FBC Mortgage Lending
Met the Koller Team Feb 2022. Beginning 2023, spotted a place we likedand contacted Steve Koller about reopening a loan application submitted in 2022. He immediately went to work on it and within the week we were fully informed in all aspects of rates and loan requirements. Loan closed over a six week period which was the time span we requested. the team kept us informed at every step of the process and closed on the designated time and day 10 March 2022.
Thomas's Tip: Be forthright with Steve and the Team, they will be forthright and honest with you. They will work very hard to assist you and not sell you something they would not buy. Great experience working with the Koller Team.
VA 30 Year Fixed Florida
Exceptional Service
Looking for a mortgage? Look no further, because I found the most incredible mortgage company for you. Yup. After much searching, I found one company that outshines all the rest—FBC Mortgage in The Villages, FL. To be fair, the other mortgage companies I met with were also nice, helpful, and knowledgeable, but I felt like I was just a number to them. The difference is that FBC Mortgage gives over-the-top exceptional customer service. How? They met me at the door just as I arrived at their building, escorted me to their offices, and along the way introduced me to everyone who worked there. This simple act shows they value their employees and made me feel valued by giving me all their attention. They asked what I was looking for in a mortgage and listened to what I had to say. They were super friendly, extremely professional, and did due diligence by contacting me several times since our initial meeting. They wanted my business. They even asked the ultimate question of what they could do to secure my business. Exceptional customer service is sadly lacking in our society, but this group has pretty much aced it. Oh…and they gave me an incredible mortgage rate!
Conventional 30 Year Fixed Florida
Florida Move
My wife and I have purchased a couple rental properties through Steve's FBC branch in the Villages. Both times it was a great experience. So when we decided to make Florida our permanent home it was an easy decision to use his agency again. We are now in our home and it is awesome. Thank you Steve, Pam and all the Koller team!
Jumbo 7/1 Adjustable Rate Mortgage (ARM) Florida
Worked with two loan officers
Worked with two competent and personable loan officers from FBC We own two properties in the Villages Florida. My wife and I were introduced to Loan Officer Steve Koller through FBC Loan Anthony Filone. They were both extremely helpful and knowledgeable about remortgaging our property. My wife and I will definitely refer FBC to our friends, neighbors, and family for future mortgages based on the excellent service provided by Steve Koller and Anthony Filone
Conventional 15 Year Fixed Florida
The Koller Group
This group is the most helpful, patient and professional i have ever worked with. Even with the aftermath of hurricane Irma looming large, the were always ready to answer my questions and provide the guidance needed in this challenging and time consuming process.
William's Tip: I heartily recommend this group for all your home mortgage needs.
Conventional 30 Year Fixed Florida
Great!
Working with FBC was great! Steve was very helpful and answered any questions that we had. Pam was helpful as well. Both of these individuals made the process smooth.
Conventional 30 Year Fixed Florida
Terri Lethig
Everything was very organized, process went smoothly, always answered questions promptly.
Conventional Florida
Easy
Quick and easy
Conventional 30 Year Fixed Florida
Great Experience
We were recommended to check with Steve & his group to see if we could get a better deal than with our bank on a Sunday afternoon, and Steve was able to meet us the following afternoon. After providing the details Steve, he was able to come to be with a better deal, so we proceeded with the necessary paperwork , and moved forward with a mortgage with fbc. Thirty days later, I'm now the proud owner of a new house in The Villages, and appreciate Steve, Laura, and the rest of the fbc family for a very smooth process. It was also very helpful to close from our current home address in Charlotte, NC as opposed to driving back down to The Villages. Again thanks to all, Yvan & Pat Jolin
Conventional 30 Year Fixed Florida
adequate
Steve Koller and his assistant, Laura Carver, were very helpful in our selection of type of loan,duration, and the loan amount. Additionally, the required paperwork was provided on a timely basis, and copies of pertinent documents were made available.
Conventional 30 Year Fixed Florida
Sharon Drive, Lady Lakes, FL
Everything was handled in a professional and timely manner. I still wonder about the final interest rate being so high as my credit is extremely good.
Conventional 30 Year Fixed Florida
Fantastic, Attentive Service !!
I have not applied for a mortgage loan in over 10 years and do remember having bad experiences in the past. I was a little apprehensive at first but later felt TOTALLY at ease after applying with FBC / Villages. The Team Koller walked me through the application process and promptly answered all my questions. I was completely satisfied with the entire process and wish to personally compliment Nancy Hoppe and Pam Keller for their attentiveness during the process. I will recommend FBC to all my friends in Florida
Bobby's Tip: Contact FBC for your mortgage !!
Conventional 30 Year Fixed Florida
Rating Lender
FBC Mortgage was very professional and pleasant to work with
Conventional Florida
My experience with FBC
Slow response in the begininning of the loan process
Jeffrey's Tip: Demand communication from day one
FHA 30 Year Fixed Florida
Exceptional customer service
Steve and his associates were friendly, consistently helpful, knowledgeable and took the stress and anxiety out of the loan application process.
Martha's Tip: Ask for Steve Koller team.
Conventional 30 Year Fixed Florida
David & Kristina / The Villages
Very Professional - No major issues
Conventional 30 Year Fixed Florida
AWESOME MORTGAGE EXPERIENCE!!!
Could not ask for more from Steve Koller and FBC Mortgage. Had to close quickly on the purchase and they came through with flying colors. Thx so much!
Conventional 30 Year Fixed Florida
The Villages
Lender put transaction together in a very timely manner with tight constraints and at a good rate. Kept us informed of the process even step of the way. Made it easy to transfer documentation via eMail and online.
Thomas's Tip: Always follow up with any questions you may have. Keep yourself updated.
Conventional 30 Year Fixed Florida
FBC Mortgage - Professional, Courteous and Hard Working!
We recently used FBC - Lady Lake for our first home purchase. Not only were they incredibly helpful and professional, they were quick and really worked hard for my family. Steve and Nancy were great to work with and went above and beyond to make sure my documents were handled quickly. We received a super competitive rate too. I highly recommend FBC Mortgage!
FHA 30 Year Fixed Florida
great experience
Work with FBC and Steve was a pleasure. Steve's assistance Nancy Hoppe is so helpful and goes above and beyond to make the entire experience a good one. I would recommend this company to everyone.
FHA 30 Year Fixed Florida
Home Mortgage
Steve Koller was very knowledgeable, courteous and very client oriented.
Joseph's Tip: Seek a loan officer like Steve.
VA 30 Year Fixed Florida
FBC believer
Steve and associates kept me up to date and their professional work eased any concerns or doubts on the loan process. Highly recommended as they were able to accommodate our special needs.
VA 30 Year Fixed Florida
Carol Whipple
Never even met Steve Koller. Very disappointed in his lack of concern. Nancy Hoppe followed through with me.
Carol's Tip: Cater more and explain more to complete novices.
Lender Response
We apologize for your experience with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. We will be contacting you to discuss your specific situation and make every attempt to resolve your experience with FBC Mortgage, LLC.Conventional 30 Year Fixed Florida
Great
Everything went perfect
FHA 30 Year Fixed Florida
Great service
A splendid job every step of the way.
VA 30 Year Fixed Florida
