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Reviews for Rob Adams
Great job
FBC…worked very hard to get the job done and me into my new home.
FHA 30 Year Fixed Texas
Andrew was great
Andrew helped me throughout the entire process. He was really professional, nice, and very helpful.
Laurie's Tip: We shouldn't have to deal with 5 people and if we do then everyone needs to communicate. I wasted time at first because noone was confirming the other received the docs I sent.
FHA 30 Year Fixed Texas
Unpleasant experience
Very difficult to work with, always asking documents that have been already submitted. Feels like I was always playing catch up. communication was very poor.
VA 30 Year Fixed Texas
Lender Review
Great service and straight forward dealing.
Conventional 15 Year Fixed Texas
Great
Very helpful in getting everything together. Was some miscommunication at the end and closed late but overall happy with my experience.
VA Texas
Piece of cake!
The loan process could not have been any easier. The whole FBC team made an arduous process simple. All of your employees are fantastic and I wouldn't change a thing
William's Tip: When the ask for a document get it to them asap.
Conventional 30 Year Fixed Texas
Very smooth process
The whole process of funding with FBC was very smooth. Andrew and Rob made sure I was always updated on the file under process. They were also easily reachable when I had questions and worked with the builder as the closing date was slipping.
Conventional 30 Year Fixed Texas
Broke it down
I had everything broken down to me. They were patient, caring and for lack of a better term they held my hand every step of the way. Always responded to be within the hour or less than 12 hours.
Anita's Tip: Be patient and have them go into detail. Ask questions and they will get u the answer just be transparent with Rob Adams and builder team.
VA 30 Year Fixed Texas
AwesomeSauce
I started my process with FBC Mortage a little over 6 months ago. My home was set to be done within that time frame. Through the works of the amazing staff at FBC Mortage things took off and I was able to close and move into my house the same week it was finished. The home buying process is not a easy one by far. I appreciate the updates from Mr. Adams as my process went along and not only did the updates keep me in the knowing they also gave me a breakdown and understanding of how things would flow for the next steps. I appreciate all the emails I got for every holiday in between the building process and as a new client of FBC. I am greatly appreciative of the staff that I’ve had personal one on ones with like Terie who held my hand through a few tough moments. She felt like a friend and not just a lender looking to close on a deal. I appreciate Brianna for making sure that my questions got answered and for keeping me ontop of getting things turned in and at times breaking down some of the things I didn’t understand. Both young ladies where patient and kind. I felt like I had a team working for me and they did the most of what they could so that I would get into this house. This is my first time buying a home and I went in eyes closed not knowing what to expect. I feel I came out of this with a victory because I didn’t feel this would be possible or even happen. But it’s real and it feels lovely! I’m happy I made my choice to choose FBC for my lenders. Rob you and your staff is that AwesomeSauce!!! Sincerely one happy New Homeowner!!! Whoop whoop!!!!!!
Marie's Tip: Please have all your affairs in order and be ready to get things done in a blink of an eye so that you don’t hold up the process and stay calm..FBC is on your team.
USDA 30 Year Fixed Texas
Second to none
I was shocked at the awesome job offered by FBC. The loan was finalized within 20 days. Thanks to Rob Adams and Terie Mitchell. ~ Stephen Minka
Stephen's Tip: Never hide anything from them, and be ready to answer any message they send your way.
VA 30 Year Fixed Texas
Outstanding
Such a smooth process for my first mortgage I’ve read and have heard the nightmare of paperwork that’s involved when buying a home. But Rob and his team did a outstanding job getting me through the process. What sets them apart is their amazing online interface it’s so easy to upload documents.
Victor's Tip: Have all your paperwork ready w2, check stubs, bank statements Etc and the process to a final approval will be easy and smooth
Conventional 30 Year Fixed Texas
Exceptional Service
Mr. Rob Adams and his assistant, Kerry, were very professional in their dealings with me. Every step of the loan process, from origination to final approval, was handled promptly, courteously and professional manner.
FHA 30 Year Fixed Texas
Excellent customer service
I am very happy with the attention from Rob and his team! Thank you
Conventional 30 Year Fixed Texas
Great Service
I had a wonderful experience with FBC. All the employees were helpful and courteous. I did the majority of things online and it was clear and easy to use. I would highly recommend using them!
FHA 30 Year Fixed Texas
Very Informative and Helpful Team
For a first time home buyer, I never imagined the process to be so stress free. The FBC team was very informative and helpful on every step. Each was very communicative and friendly, and was always there help.
Devin's Tip: Be quick to respond to emails, watch their informative videos, and trust their process.
USDA 30 Year Fixed Texas
Trusted Advisor
Rob and his team at FBC did a great job of keeping us informed with each step of the loan process, understanding the specifics of the rate and the factors that influence it, and the milestone dates. The system and people were very easy to work with, and we were treated professionally and transparently. All in all a great experience and we closed on time!
Conventional Texas
Just Amazing
This is my first time buying a home and this experience was just fantastic. Rob, Andrew, Matt, Cinthia and the whole team just made this process easy and comfortable. They are knowledgeable and very patient. Would definitely recommend!! ... Thank you guys!
FHA 30 Year Fixed Texas
Rob Adams /FBC Mortgage
Rob Adams and the whole team was fantastic, made the transaction very smooth helping me with all my needs, professional and friendly environment and very competitor.
Conventional 30 Year Fixed Texas
Smooth Loan Process
Rob and his great team of professionals made every step of the process seamless. Even when an issue came up they took action immediately and ensure we closed in time.
FHA 30 Year Fixed Texas
Great experience
Overall great experience. There were some snags in the road, but Rob and his team kept me informed and worked diligently to take care of any issues!
FHA 30 Year Fixed Texas
Great team for my financial needs
Everyone of the FBC San Antonio team went above and beyond to help us get into our house. Especially since it took four tries to find a good house.
Paul's Tip: Sign up with Rob Adams team as soon as possible
VA 30 Year Fixed Texas
Great Job!
I was impressed with the professionalism of all contacts that were made. Good information was given and if they didn’t have the answer... they worked to find it out! Thanks Kyle Chabboy and Sara Dawson
Conventional 30 Year Fixed Arkansas
The Review
Our close date had to be moved from the 9/26 to 9/29. Due to kitchen cabinets potentially being late. On the 28th I contacted Chicago Title to find out about closing. They contacted Rob, had a conversation, then Rob contacted me. He was very apologetic as he informed me, that our closing might be pushed back to 9/30. I asked why, he stated the appraiser had contracted COVID-19. I was a bit upset, he calmed me and said he had been working on the issue, he just hadn't updated me as to what was going on. Well, Rob and his team were able to get all the issues resolved with the underwriter (over writer) and we closed on time 9/29! Thank you Rob!
Arron's Tip: Next time, even though it may not be great news. Let the customer know, so they can plan for it!
Conventional 30 Year Fixed Texas
Awesome!
Rob and his team were absolutely wonderful the entire way. No matter what time I called or emailed they responded right away and were so patient with me and my million questions. They truly mmade process as smooth as possible.
FHA 30 Year Fixed Texas
Made my Dream Come True!
Rob and his team were amazing! I had some hurdles to jump to be able to buy a home and Rob was encouraging that it would happen. His team was patient in answering all my questions and making sure I was comfortable with the process. In the end I was able to qualify to buy the home I really wanted. Thank you for everything!!
FHA 30 Year Fixed Texas
Great mortgage service
Everyone I spoke with from FBC mortgage had a great attitude and always answered any questions I had. They helped us achieve loan approval as fast as was possible. There were a few hiccups at times, but overall things went generally smooth, especially with help from our lender team.
Erica's Tip: Be prepared for the unexpected. Save as much money as you can, and do not buy anything big with credit. Before making any big purchases or making changes to your bank account, checking with your lender is a great idea.
FHA 30 Year Fixed Arkansas
Excellent!!!
This was my first home purchase and Rob was very helpful throughout the process. FBC in general was very helpful and explained everything very clearly. Therefore, I didn’t have many questions for Rob, but he was readily available to answer the free questions that I did have. Will definitely recommend... Thank you Team Rob!!!
FHA 30 Year Fixed Texas
Review
This is a very stressful process, and although Rob was great to work with, communication could have been better.
Lender Response
We apologize for any convenience you may have experienced with you loan transaction. We strive for 100% consumer satisfaction. If there is anymore we could have done to make your experience better, please contact Jennifer Green at [email protected]Conventional 30 Year Fixed Texas
