FBC Mortgage, LLC

95% of customers would recommend FBC Mortgage, LLC

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Customer Reviews

4.8 of 5
13810 Reviews
Responsiveness 97%
Product met needs 99%
Competitive rate 97%
Real Estate Pro Reviews 175
May 05, 2017 at 3:41 PM
Recommend's Mike

Super Efficient

Paperwork was a breeze. Rep kept us informed about the loan's progress and we closed on time with no last minute surprises! A pleasure to do business with and will definitely use for any future financing needs.

Loan Officer
VA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs

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May 05, 2017 at 1:29 PM

First time home buyer

Process seemed to go pretty smoothly, had a minor snag at the end but all was fixed quickly. Jeanne made herself available at all hours to answer questions and concerns.

USDA 30 Year Fixed Florida
Responds quickly
Loan met my needs
Branch: Orlando, FL
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May 04, 2017 at 10:50 PM

follow up

Very last minute with final docs which almost delayed closing

Lender Response
We apologize for your experience with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. We will using your specific situation to make every attempt to better our Company. We appreciate your business and thank you.
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Jacksonville, FL
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May 04, 2017 at 7:18 PM
Recommend's Marci

Thank you!

Wonderful experience with FBC. Marci was the best! She was so easy to talk to and always had an answer for my questions. Marci went out of her way to help us get to a price we needed to.

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Orlando, FL
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May 04, 2017 at 4:36 PM
Recommend's Marci

Thank You!

Marci is AMAZING! She is very easy to talk to and helps make everything easy to understand. She also goes out of her way to make things work for you. I was very happy with my experience with FBC.

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Orlando, FL
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May 04, 2017 at 4:25 PM

Verry Professional

Very responsible In times as informed Excellent comunication Thanks Eric and your team The FBC

Conventional 5/1 Adjustable Rate Mortgage (ARM) Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Coconut Creek, FL
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May 04, 2017 at 4:17 PM
Recommend's Shelly

Professional Mortgage Team

Shelly and team were very professional, diligent and patient throughout the entire process. They always took the time out to answer all of our questions.

Jaron's Tip: Have all of your paperwork organized and uploaded timely which will ensure a smooth process.

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Coconut Creek, FL
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May 04, 2017 at 2:51 PM

Great Experience

Eric Dubose is both professional and knowledgeable in the loan process. I was uncertain what to expect because I had owner financing and I wanted to refinance at a more favorable rate. From the very beginning Eric shared his knowledge and expertise on exactly what steps to take for me to refinance my home. He walked me through the entire process explaining each step. Kimberly Jones the processor was also patient and diligent in advising me exactly what documents to provide to complete the process. Finally, Sylvia Jones the closing attorney was very thorough and in-depth in explaining the documents to finalize the refinance. Overall, it was a wonderful experience and I was extremely pleased and impressed with Eric Dubose and his team and their level of professionalism and expertise. I would highly recommend Eric Dubose to seeking mortgage financing.

Tamara's Tip: Eric Dubose and his team are extremely knowledgeable and professional.

Conventional 15 Year Fixed Georgia
Responds quickly
Loan met my needs

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May 04, 2017 at 9:26 AM
Recommend's Kelly

The Perfect Team for 1st Time Homebuyer

As first time homebuyers, the whole process was a bit intimidating and overwhelming, but Kelly and her team were so helpful. She walked us through everything - sometimes multiple times - and our loan process was super smooth. She and her team followed up with me when items were missing, they were always available to answer questions and are super quick to respond to emails and/or phone calls. I felt like a priority and was always confident we were in good hands. I would recommend Kelly to anyone.

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Longwood, FL
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May 04, 2017 at 8:25 AM
Recommend's Jared

Outstanding

Very good company very outstanding customer service walked me through the whole process. 3 Thumbs up.

Jermaine's Tip: Your loan will be processed and determined in no time just follow there lead and they will guide you in the right direction.

Loan Officer
FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Longwood, FL
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May 03, 2017 at 8:46 PM

Good Mortgage Mechanics and Excellent Customer Service

As a first time home buyer, my loan officer, Meg Davies, went above and beyond to educate me and answer questions while presenting me with a variety of relevant options. The customer service was impeccable and personalized. The mechanics of this process had a few bumps due to communication issues about the home inspection and the type of property. Despite these issues, Meg with FBC was optimistic, hustled and delivered a good experience.

Conventional 30 Year Fixed Alabama
Responds quickly
Loan met my needs
Branch: Birmingham, AL
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May 03, 2017 at 7:34 PM

Poor communication

Communication was lacking during the entire process and I felt rushed off any time we spoke over the phone.

Lender Response
We apologize for your experience with FBC Mortgage, LLC. Our goal is to provide the highest level of customer satisfaction. We will be contacting you to discuss your specific situation and make every attempt to resolve your experience with FBC Mortgage, LLC.
FHA 30 Year Fixed Ohio
Loan met my needs

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May 03, 2017 at 5:15 PM

Great Experience

I have been involved in such transactions for many years as a professional. This was a personal transaction. I have never seen one go any smoother or any more professional than this one did.

Ronald's Tip: Supply your loan officer with all the materials the need from you and its. Piece of cake.

VA 30 Year Fixed Georgia
Closed on time
Responds quickly
Loan met my needs

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May 03, 2017 at 3:31 PM

Awesome service

From a first time home buyer, Mary Sandlin and her team are beyond amazing. They made the process easier since the underwriters need a lot of paperwork and information. They are professional, knowleagable, communicate, and efficient. Highly recommended to anyone on the market for a home.

FHA 15 Year Fixed Alabama
Closed on time
Responds quickly
Loan met my needs

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May 03, 2017 at 2:44 PM
Recommend's Jeff

Home Mortgage

Great Loan Officer, easy company to work with.

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Satellite Beach, FL
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