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Reviews for Barbara Dini
Barbara Dini
Barbara Dini and Diane Ostrander are the greatest at their jobs. Barbara Dini encouraged me and walked the entire journey with me even when it looked at little dim.They went above and beyond for me in accomplishing my dream of owning a home. They help made my dream a reality. They get an A+ rating awesome team.
FHA 30 Year Fixed Florida
Horrible Customer Service
To start, communication was terrible and we had to send the same documents multiple times. The information we provided either didn't make sense to her or she didn't care to listen, because she kept giving us push back on what we wanted. She refused to lock in our interest rate when I had a 30 day window before closing. When I suggested to lock in our interest rate at 5.75% she refused and this was late in the week. On Monday afternoon, I reached out to her in order to ask about locking in my rate. She told me that she already did it that morning and did it without my permission. My mother then took my phone to talk to Barbara about her locking my rate without my permission and told my mom to be quiet. Barbara stated that I gave her permission in a text message and as my mother was reading my conversation between Barbara, I never gave her permission. Barbara then stated that she did not need my permission. Instead of getting a better interest rate of 5.75%, Barbara locked me in at 6.625%, which is ridiculous.
John's Tip: Barbara Dini needs to be disciplined for her actions that resulted in me having an interest rate almost 1% higher than it should have been and Barbara needs to be retrained on how to do her job as well as how to communicate and treat her customers. I will say though, Andrea Gilley was the processing manager for our loan and she was absolutely amazing. She helped fix all of our problems. She was always on top of communicating with us and keeping us informed literally every step of the way. I would not have closed on my house if it wasn't for her. Andrea Gilley made it possible for my wife, daughter, and I to move into our very first home. Thank you to her!
Lender Response
Mr. Ware, thank you for sharing your experience with us. Exceeding our customer’s expectations is the core mission of our company and we are sincerely sorry we failed to exceed yours. I personally handed your feedback over to the leadership team to make us better. If you would like to discuss your experience further, I am available and ready to listen. Please call me (Jennifer Green) at 407-284-4893 or email [email protected]. Our hours of operations are Monday through Friday 8am to 6pm (EST).FHA 30 Year Fixed Florida
Super Barbara Dini and Team
we want to say Thank you to all the staff that collaborate in this dream, but especially to Mrs. Barbara Dini who for her professionalism, vocation and her spirit of helping unconditionally we managed to by our house, without her help we wouldn't have achieved this dream. Barbara Thank you! God bless you always and bless your professionalism.
Francisco's Tip: Contac Mrs. Barbara Dini and her Team (Jennifer Retherford)
FHA 30 Year Fixed Florida
Refiance
Great customer service
Urisha's Tip: Every thing is base on u the owner or buyer to get the paper work in at a timely manner and follow up amen.
FHA 30 Year Fixed Florida
Barbara Dini is the best!
My husband and I went into our first homebuying experience a little intimidated. But Barbara set our minds at ease, guiding us through every step like the pro she is. She made confusing things clear through the entire process, even afterwards. We're so happy we chose FBC Mortgage!
FHA 30 Year Fixed Florida
Top Notch
Lee Utley, Barbara Dini and Diane were the absolute best. They made me feel as if I was doing business with old friends. They answered all of my questions, returned calls promptly, and prepared me for the many challenges they would potentially come. Thank you guys, for everything!
John's Tip: Trust the process
Conventional 30 Year Fixed Florida
Review
This is my second time working with Barb, she has been caring, courteous as well as professional, and knowledgeable in dealing with and acquiring both my mortgage and loan refinance. Each time she listens to my needs and intentions and goes above and beyond to try to make it happen as stressless as possible.
Conventional 30 Year Fixed Florida
Nothing but Praise
This was my first experience applying for a mortgage and I have to say it was nerve wracking but I've heard horror stories from others about the process and I have to say I feel as if I struck gold with Barbara. Barb was very patient, friendly and thorough she went above and beyond putting me at ease.
Conventional 30 Year Fixed Florida
The best person for the job
Mrs. Barbara, is such a sweet spirited person . She made purchasing a home easy the experience was great working with her. Thanks again Mrs Barbara
FHA 30 Year Fixed Florida
Great Experience!
Barb is wonderful! My parents have known her for years, and she is a great friend & loan officer! I highly recommend her since she made the process so easy!
Conventional 15 Year Fixed Florida
World Class Customer Service
Barbara Dini is extremely knowledgeable and patient; which makes her the perfect fit for those looking to make the biggest decision of their lives and are not sure where to start. She responded timely to all inquiries and provided frequent loan status updates. From beginning to end I knew I was in great hands.
Cierra's Tip: Allow FBC Mortgage and Barbara Dini to help you change your life!
FHA 30 Year Fixed Florida
Helpful and efficient!
Barbara was extremely helpful and knowledgeable about the loan process for us first timers. She was available whenever I needed to talk and answered all my questions thoroughly. Best experience I had after talking to two other lending companies. I will recommend FBC mortgage and Barbara Dini specifically to anyone and everyone I know looking to purchase or refinance their home.
Meera's Tip: Be organized and have your financial documents in an easy location to get to quickly. The quicker you respond the quicker they can work on your file.
FHA 30 Year Fixed Florida
Barbara is amazing
Barbara Dini was amazing. I contacted a number of lenders and each of them either took their time processing my initial paperwork or did not return my calls until days sometimes even over a week later. That was not the case with Barb she had approved with in 24 hours and then held my had and walked me through the entire process. As a first time home buyer their was a lot I did not know about buying a house. Questions to ask things to expect, and over all cost. Barb knew all of this and helped me feel as comfortable as possible. She answered my calls and emails on nights and weekends and never left me hanging. I am so grateful to have had this opportunity to work with her and would recommend anyone and everyone to reach out to her.
FHA 30 Year Fixed Florida
Excellent experience
Barbara Dini was amazing through the whole process of purchasing my new home. Every step of the way she was right there to help and explain any questions I had. I would recommend her to anyone who is looking to finance a home.
Conventional 30 Year Fixed Florida
Couldn't have asked for a better experience!!
I was referred to Barbara Dini at FBC Mortgage by my mother who was a first time home buyer years ago and said she would never of been able to be in the home she is today if it wasn't for all of Barbara's fantastic help & guidance. As soon as I reached out to Barbara, I knew I was going to be in good hands. She was very informative and knowledgeable. She had so many helpful tips to help prevent any hold ups on my file. She was always available, whenever I would have a question in mind or wanting to adjust my pre-approval numbers, she was just a text away. Whenever an issue would arise, she was the first person there to find a solution. I never had to worry when I was working with her. Also, Michelle my loan file processor was amazing as well. She stayed on top of my file and had excellent communication skills. If it wasn't for Barbara and Michelle, I don't think i would of been able to close in the timely fashion that i did. And now, not even 2 months later, I am in the home of my dreams! Thank you so much Barbara!! I would highly recommend you to anyone and everyone!! :)
FHA 30 Year Fixed Florida
Awesome Job!!
Barbara was such a blessing to me. As a first time homebuyer, she really took the time to explain things in the process, as well as always being available when I had any questions or concerns. She made this process an enjoyable experience.
Teri's Tip: Barbara Dini comes highly recommended
FHA 30 Year Fixed Florida
Excellent service!
Barbara Dini, and staff, recently closed an FHA loan for a first-time home buyer. The process went smoothly throughout for the customer as well as for all parties involved in the transaction. Barbara's professionalism and compassion for the customer was truly appreciated. I can't say enough about the entire team at FBC Mortgage! They are by far a top shelf mortgage company in every aspect. Thank you, again, Barbara. I look forward in working with you again!
FHA Florida
Very professional
Barbara is very professional. She helped me understand the process as a 1st time home buyer. She is also efficient and reliable. Always send updates and reminder.
Conventional 30 Year Fixed Florida
We closed on time!
Barbara Dini held my hand through the whole process. Everyone told me what a nightmare closing would be and how long it would take and how much money I would have pay out. That was not my experience. I feel like Barb is family. She made it clear from the beginning she would be there to answer any questions, no matter how silly I thought it was. She would text me and give me pointers and heads up because she knew I was super busy with my job and baby. She walked me through obtaining whatever documents I needed and gave me support when I felt like drowning. We closed on time and now I am a homeowner when just a few months ago I thought it would be impossible in my financial situation.
Amanda's Tip: Having good credit made it all possible.
Conventional 30 Year Fixed Florida
New Home
Barbara Dini was there for me every step of the way. She was there to answer all of my questions timely and always available. I would recommend FBC mortgage to anyone who is looking to buy or refinance. I really appreciate everything Barbara did for me as well as Brian Foose!! Thank you again!!
FHA 30 Year Fixed Florida
Jones-Bond Loan
I absolutely loved the professionalism, kindness and patience from Barb. I had several questions, not just a few during the process, but several questions and concerns daily. Barb always responded in a timely manner and was never frustrated or short with me. She took her time to explain things to me and made sure that I understood. I would and have recommended her and FBC to a friend and will definitely recommend more people.
FHA 30 Year Fixed Florida
ABSOLUTELY PHENOMENAL
I truly do not know what to say about Barbara BUT that she is truly an amazing person! She has always been there for myself and my husband! We came into this as first time home buyers and did not know which way was up and which way was down. She was ALWAYS available during and after business hours! She treated us as if we were part of the FBC family! Over the past month in half we grown a connection that did not feel as a transaction. She kept her word and fought for us. This lady is and will always be a GOD sent to me and my husband. FBC made our dream become reality! There are not enough "thank you's!" in the world that can be said. Barbara you are our FBC angel!!! She dealt with my endless texts/phone calls/emails but most of all my 1,001 questions! Talking to her I felt has if I was talking to a friend! FBC was our second loan company we dealt with in this experience and I would shout it from the roof top to everyone that FBC/Barbara is the way to go!
Freddie's Tip: Have patience! There were many things that were out of FBC's control. You cannot always be mad at the messenger (meaning lender), sometimes its the sender (meaning seller)!
FHA 30 Year Fixed Florida
First Time Home buyer
I am a first time home buyer and to be completely honest, i knew nothing about purchasing a home until i met my realtor and lender. They’ve helped me through out the whole process of purchasing my first home. They were genuine people, they helped me understand the ins and outs of the process. They weren’t just trying to sell a house, they were helping me find a home.
Cody's Tip: Don’t under estimate the costs, unfortunately there are fees everywhere!
FHA 30 Year Fixed Florida
First Time Hombuyer
my overall experience with FBC was excellent i would highly recommend Bryan Foose and Barbara Dini and Loni Dishman to anyone that was neeed help in buying a home .
Conventional 30 Year Fixed Florida
Great service!
I had a great experience with FBC Mortgage. I am a first time home buyer and took full advantage of the program for first time home buyers going on during the time I chose to buy. My loan officer Barbara was great. She made sure I fully understood every aspect of the loan I was being approved for. Without much prior knowledge (being as it's my first home) she held my hand through the process which is all I wanted. Before I knew it, it was time to close. No speed bumps made the process easy and painless.
Conventional 30 Year Fixed Florida
Home Purchase
Being that this was my first home purchase I can only hope if i have to make any new purchases in the future they will be as smooth as this one!! Barbara was excellent to work with very knowledgeable and always available to answer any questions she went above and beyond to ensure I was comfortable with the process
Conventional 30 Year Fixed Florida
The Schmidlaps
Everyone at FBC has been amazing and so helpful. I would recommend Barbara and everyone else who helped us a long the way.
Jacqueline's Tip: Make sure to get all docs needed asap to loan officers to help things move a long smoothly.
FHA 30 Year Fixed Florida
Make the Decision
FBC Mortgage, LLC is a company that will work and help you figure out if or if not purchase of a home is possible. When I was stop believing that there was no way for me to achieve a purchase, the friendly and knowledgeable team at this company guided me through options to make a purchase, and helped me see if buying a home was right option for me with my financial status. Their council helped me make a decision pertaining to my future. Thank you.
Damon's Tip: Look at your financial situation and see if home is the right thing for you and your family. Budget your self, and be open, for they will help you with the best home possible.
Conventional 30 Year Fixed Florida
Great Experience!
Barbara was great! She was available any time we needed her and was very helpful throughout the entire process.
FHA 30 Year Fixed Florida
FBC Best Lenders
I am very pleased with the service, professionalism and knowledge of the lenders at FBC. Always eager to answer my questions and guide me as a first time homebuyer. Barbara used laymen terms to help me understand each and every facet of my loan application.
Conventional 30 Year Fixed Florida
