FBC Mortgage, LLC

94% of customers would recommend FBC Mortgage, LLC

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Customer Reviews

4.8 of 5
7205 Reviews
Responsiveness 97%
Product met needs 99%
Competitive rate 97%
Real Estate Pro Reviews 129
February 27, 2019 at 5:19 PM
Recommend's Matt

FBC Mortgage

Very knowledgeable and professional in their work. They were able to accommodate our closing in less than a month! Would definitely use them again and have no hesitation in recommending them to anyone.

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Lake Mary, FL
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February 27, 2019 at 4:48 PM
Recommend's Matthew

FBC Mortgage Provides Excellent Service

I'm so glad that I Selected FBC Mortgage to handle the refinance of my home. The team in Tampa were very knowledgeable, highly professional and compassionate towards my needs. Special thanks to Matt, Julie and Lisa, I'm very grateful for their tireless efforts help make the process smooth and successful.

Michael's Tip: The step by step videos that Matt sent for each new milestone in the process were very good, insightful and calming.

Loan Officer
FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Tampa, FL
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February 27, 2019 at 2:57 PM
Recommend's Nancy

Seamless

It was a pleasure working with Nancy and her team during our home buying experience they were always so helpful and willing to answer all the questions I had. They are all super friendly and easy to talk to, and explain things so first time home buyers like myself can understand exactly everything that is happening.

Loan Officer
FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Orlando, FL
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February 27, 2019 at 2:14 PM
Recommend's Jennifer

Incredible Service

This is the 2nd time that I've used FBC/Jennifer Pitcher and it has been such an easy process. I highly recommend FBC for their rates and customer service and interaction. Everyone was always very prompt to reach out or reply to any questions that we had.

Meredith's Tip: They are very quick to reply to an email and work all the time.

Loan Officer
FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Orlando, FL
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February 27, 2019 at 1:15 PM
Recommend's Jay

Our second home

Jay and his team did a wonderful job pushing our home loan through so quickly. They were very communicative and helpful when we had questions. This is our second loan through Jay in the past 2 years and both times the process went very smooth with no hang ups. The only complaint I have is that he didn't show up to either of the official closing days for both homes. It wouldn't affect if I would use him again, but I believe its important to show your customers you care by being present especially if they reach out to you a second time. It would have bumped the rating from a 4 star to a 5. Just a bit of advice for customer retention. Overall great experience.

Loan Officer
FHA Oklahoma
Closed on time
Responds quickly
Loan met my needs
Branch: Jenks, OK
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February 26, 2019 at 3:53 PM
Recommend's Kim

Much better than a Commercial Bank's Mortgage Dept.

I make no apologies, the same 'take no prisoners' demands that I put on myself to be thorough, detailed, and precise with 100 percent accuracy and an almost immediate responsiveness is exactly the same demands that I placed on Team FBC. Amanda Spor and Kim Dorsett and the rest of the team, were up for the challenge of dealing with someone like me and not only did they do a fine job but they took me in stride. I am sure that I irritated them to no end but they did not show it much. If something needed amending, they did it quick without missing a beat. I very much appreciated their secure document handler application. It made personal financial data collection safe, fast and easy. And I am all about efficiency and security. The app could allow users a little more visibility in what they are entering, but it got the job done! The Construction to Perm loan was new to me and they taught me alot about what to expect. The one big deal thing I can say is that FBC Mortgage is a whole lot more flexible and nimble than any National Commercial Bank Mortgage Lending Dept that I have worked with in the past. I have experience with purchasing and/or building four new homes, so I have been around the block a few times with obtaining a mortgage. My experience with FBC is one of the best lenders that I have had the pleasure of working with. One thing that really impressed me was when Amanda first approached me about getting my 'employment with a DoD federal agency verified. She told me exactly how to get this done through a DoD's Automated Personnel system on a self service basis. The knowledge she has is priceless. I had no idea that you didn't have to go through an HR person anymore for this information. My only wish is that I was 20 years younger, I would have loved to help a firm like FBC Mortgage 'Blue Ocean' their competition . That is business strategy speak for creating a business offering so 'over-the-top' superior in every way that literally FBC would not have a serious competitor anywhere in sight. FBC has that potential, but it would have to acquire the resources to take on an Industry stuck in the 1970's and 1980's with its massive paper document signing requirements many of which are wordy, say some of the same things and sometimes even conflict with a different document. A young hot shot attorney, a Lean-Six Sigma expert and additional investments into automation would turn FBC into an unstoppable juggernaut.

Marc's Tip: Get hip! Use FBC 's secure automated document handler and their electronic signing capabilities. It will save you a bunch of time....and time is money!

Loan Officer
Conventional Other Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Orlando, FL
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February 23, 2019 at 10:41 AM

The best service I've ever had from another individual

Michael Bedell was the best person we could have asked to assist us in buying a home. He kept in contact throughout the entire process, kept us up to date on the status of our loan and got everything done as quickly as possible. He's the absolute best and we couldn't be happier with how Mike handled the entire process! Definitely recommend Michael Bedell if you're looking for a smooth, quick and easy process in buying a home.

Victoria's Tip: Sign and send all paperwork as soon as you receive them and your process will be a lot quicker if no red flags are raised.

Loan Officer
VA 30 Year Fixed South Carolina
Closed on time
Responds quickly
Loan met my needs

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February 22, 2019 at 6:40 PM
Recommend's Jeremy

Loan Officer Review

We were very impressed with Jeremy's knowledge of the loans available, the rate and terms. He was very helpful in finding exactly the loan that we needed. He was able to assist in getting us through the process in a very timely and professional manner, to achieve a timely closing. He was very professional and responsive when questions arose. I would highly recommend his services to anyone else who needs a home loan or a refinance as we did.

Loan Officer
Conventional 15 Year Fixed Texas
Closed on time
Responds quickly
Loan met my needs
Branch: Plano, TX
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February 21, 2019 at 9:38 PM
Recommend's Donna

Great Service

Everyone at FBC Mortgage was great, very knowledgeable. Most of the team members answer their phone calls or returned messages within a few hours. It was a very pleasant experience to work with the team! Makes a big difference during the big ordeal of buying a house.

Rodolfo's Tip: Fast response from most people and very knowledgeable

Loan Officer
FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Builder Division
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February 21, 2019 at 7:38 AM
Recommend's Edna

Easy to Buy

Thanks to Edna and FBC Mortgage my home buying experience was easy and smooth. I now have a beautiful home to settle down in.

Loan Officer
VA Nevada
Responds quickly
Loan met my needs
Branch: Las Vegas, NV
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February 21, 2019 at 6:42 AM
Recommend's Matthew

Excellent!

The entire process was so great! Blake Bocci was incredibly patient with my many questions and went above and beyond to help us understand the entire process and be less stressed through it. The rest of the team was also very helpful and made sure we knew what was happening at all times. Another person I would like to especially point out is Lisa Collins who was very responsive when I needed her and also went above and beyond to make sure we knew what was happening and making the process smooth for us

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Tampa, FL
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February 20, 2019 at 8:40 PM
Recommend's Keith

Exceptional experience

I could not have been more pleased with my experience in working with Keith and his team. Everyone was so patient to answer my questions and explain as many times as necessary until I felt comfortable with the next step. Documents were signed electronically which was so convenient. All requested paperwork was able to be emailed. Phone calls and messages were promptly returned. I will recommend FBC and Keith Bice every single time I have the opportunity!

Loan Officer
FHA 30 Year Fixed Alabama
Closed on time
Responds quickly
Loan met my needs
Branch: Birmingham, AL
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February 20, 2019 at 6:12 PM

Carlos Millan

Everything was explained very thorough, they were very attentive, gave me advice and information I needed to make the best decision for the loan that suit our family best. I appreciate all the assistance and service provided by FBC and Efrain

FHA 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Orlando, FL
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February 20, 2019 at 5:43 PM
Recommend's Carl

Amazing work!

Carl was such a huge help to me throughout my mortgage application and closing process that I continue to refer friends to him to this day! He was so helpful, knowledgeable, available and kind throughout my whole experience! Whenever I would forget to turn something in, he would patiently remind me to keep things moving along. Whenever I needed to ask my million and one questions, he always picked up my call or quickly returned my email or text. And when it was time to talk about locking my rate, Carl provided thoughtful advice and reassurance while making sure I got the best deal possible. In a nutshell, Carl was amazing - and I am so glad to have had his steady hand to guide me through one of the biggest purchases of my life. And of course, we closed on time and the Closing was silky smooth - I was in and out of the Title company in 30 minutes - amazing!

Julie's Tip: Just keep your financials handy when you pack up - you may need them!

Loan Officer
Conventional 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Longwood, FL
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February 20, 2019 at 12:40 PM
Recommend's Matt

Very helpful and smooth process

The process was smooth from start to finish. Everyone was quick to answer any questions.

Loan Officer
Jumbo 30 Year Fixed Florida
Closed on time
Responds quickly
Loan met my needs
Branch: Lake Mary, FL
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