Top Loan Officers for FBC Mortgage, LLC
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Reviews for FBC Mortgage, LLC
Refinance
We used FBC Mortgage, LLC when we first purchased our home 6 years ago. We decided to take advantage of the current low interest rates and refinance. The entire process went very smooth. You are updated each step of the process. Kelly's team did an excellent job.
Loan Officer
Conventional 30 Year Fixed Florida
New Construction
Matt and his team were courteous and professional guiding us through the approval process to closing.
Jason's Tip: Purchase a home Printer/Scanner to make it easy to sign and return documents from home during COVID-19.
Loan Officer
VA 30 Year Fixed Florida
3rd time is a charm, just like the first two!
I contacted Jeff to determine if it made sense to refinance our mortgage (after doing so around this time last year). With rates falling, Jeff was able to secure another great rate for our primary mortgage! Thanks again!
Loan Officer
Conventional 30 Year Fixed Florida
Professional and patient!
Just closed on my FHA refi and Shevlin was great! She was so patient with all of my questions and always answered them in a way that was easy for me to understand. If she didn’t have the answer, she found someone who did. She was always available and responsive. I knew that I could call or text and she’d get right back to me. I had previously tried to refinance and dealt with agents I would never hear back from so that turned me off to the entire process. That was never the case with Shevlin. Just as I thought I wouldn’t be able to move forward with my refi because I was short on cash for closing, Shevlin did everything she could to reduce the amount I needed for closing. Once I was ready to close she reached out to ask if I needed anything and also text me after my closing to make sure everything went well. I would recommend her in a heartbeat!
FHA 30 Year Fixed Florida
Matt saved me over $95k!
I wish I could leave more than 5 stars! I really wanted to explore my options for a refinance - 30 years, 25 years,15 years, different closing prices.. I asked Matt a LOT of questions with my investment home refinance (my first refinance). Every time I had a new question or idea, Matt would patiently listen, crunch some numbers, and come back (usually within hours) to explain how each option would affect my situation. He also really helped me to understand how to lower my interest rate by putting more money down at closing - again, saving me money! Matt went above and beyond to answer each question accurately, leaving me feeling like a smart and confident buyer (something I did not experience with my previous lender). He responded to me and my questions in the evenings and on weekends, which was very helpful as I work during the day. The website is also very easy to use and the closing company came right to my house when I was available. The results: I saved over $95k on the life of my loan and could not be happier! I want everyone to save that much! Please talk to Matt!
Conventional 15 Year Fixed Pennsylvania
Awsome
Robin is amazing, we went through her in 2015 to purchase our home and to Refinance just recently in 2020. Although the Refi wasn't as smooth as purchasing due to Covid and other personal issues she did not give up on us she kept us on our toes and motivated to stick with the Refinance. Thank you Robin for being our Lender and Friend. You are amazing!
Other California
Amazing Service
Tony and his team were so amazing throughout the whole process. They made something that seemed impossible, POSSIBLE! They were communicative, honest, and really work hard for their clients. I am so thankful for them and the dedication they have for their work.
FHA 30 Year Fixed Florida
Easy and helpful.
They were very upfront and helpful the whole process.
FHA 30 Year Fixed Georgia
Jim Lewis' Team excellent DIS-SERVICE on closing 6458 Moutain Home Way
It is a pleasure to have the opportunity to write a few words about my experience in working with Jim Lewis's Team at FBC. This closing was arguably the worst experienced I have ever had in working with any lender, either for my own purchases or for my clients whom I have represented as their buyers agent, because I am a realtor with ReMax Premier and have dealt with many lenders. This was my fifth (5th) purchase from Ashton Woods in that particular community. My previous loans were all with Wells Fargo, and they all closed beautifully without any delays. I have also worked with South East mortgage, BB&T, North Point Mortgage, in none of them I had such miserable experience. Right from the beginning in June 4th 2020 Mr. Lewis started showing evidence of his incompetence in communication by delaying to return calls and text messages (Horrible Horrible). here are some brief examples...For some reason I could not login to set up an account in FBC system to complete my application, and he was not able to get the IT to correct this minor issue. I had to set in my car for 45 minutes for him to ask questions to complete my application (unacceptable), then someone else to call me for another set of questions to check my credit (unacceptable). This sort of personal information should be passed through secure sites (unbelievable). I never, received a single loan estimates, cost for closing, and monthly payment estimate until the very end, AND THAT WAS BASED ON A WRONG PURCHASE PRICE AND FULL OF ERRORS (WHAT CAN I SAY!!!). My closing was on Monday the 13th July, on Thursday the 9th of July I received a LONG list of 11 items to submit and approved by the underwriter and still be able to close on Monday the 13th. Each one of these items was time consuming to obtain considering that people have a separate life to lead and have to make a living. Some of the documents I submitted three times or at least two times, such as some of the bank account information or my pay stubs. He made me to pay my taxes of over $14,000 despite the fact that I had sent him my schedule payment with IRS and bank statement of partial payment of $4500. It is my American right to pay my taxes in installment! My closing was postpone three (3) times. Jim claims 30 years of experience in working with loans, he certainly failed on this ONE. On the issue of my taxes, I checked with my other lenders that I worked with they were all surprised. I rather to have a reasonable prompt return of call and advise than receiving these JARGON advertising and automated emails, or $5-10 Starbucks card (that is shameful). Jim and his team did DISSERVICE to me.
Ali's Tip: Stay away from Jim Lewis Team
Conventional 30 Year Fixed Georgia
Excellent Service
Robert and his team provided excellent, friendly, and fast service during the entire process! He maintained constant communication late evenings and weekends. I was confident and trusted his 25+ years of experience. He helped me get the lowest rate on the market. I highly recommend him and I will be a repeat customer.
Loan Officer
VA California
Thank you
I am so greatly appreciated for all their hard work. We just needed to have better communication within each other on our loan.
Joel's Tip: Have patience and don’t give up.
FHA 30 Year Fixed Texas
Awesome customer service
I couldn't be more satisfied with Brandon after such an easy refinance. Eazy peezy as they say. He was very thorough with his communication and updates and he got the loan processed very quickly. Thank you for your hard work Brandon!
Loan Officer
Conventional 30 Year Fixed Florida
Beyond Incredible
Jim Lewis along with the most amazing assistant closed my loan in record time. It wasn't easy, I sold my home for cash and had to be out in 20 days, Stephanie held my hand and Jim jumped on board, amazingly and even with last minute under writer request this team, got it done. I was a buyer but I'm also a Real Estate Agent and FBC is Always my first choice for a loan.
Jacqueline's Tip: Get everything together as soon as requested, stick with the process. Its not easy for the lender to get through all the regulations but together you can be an amazing team. Be a good and patient team member and FBC will get it done for you.
Conventional 30 Year Fixed Georgia
Beyond Incredible
Jim Lewis along with the most amazing assistant closed my loan in record time. It wasn't easy, I sold my home for cash and had to be out in 20 days, Stephanie held my hand and Jim jumped on board, amazingly and even with last minute under writer request this team, got it done. I was a buyer but I'm also a Real Estate Agent and FBC is Always my first choice for a loan.
Jacqueline's Tip: Get everything together as soon as requested, stick with the process. Its not easy for the lender to get through all the regulations but together you can be an amazing team. Be a good and patient team member and FBC will get it done for you.
Conventional 30 Year Fixed Georgia
Simply The Best
I am amazed at how thorough and quick Kim Dorsett is. She knows her business so well, you know right up front everything you need and you don’t go back a forth a million times asking for more info. Also the process was super quick, and even with several set backs my closing package was ready ahead of time. I don’t think I will ever purchase another property using a different company or person.
Loan Officer
Conventional 30 Year Fixed Florida
